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General Q&A

Any questions you have about using Manychat.

  • 3,750 Topics
  • 7,845 Replies
3751 Topics
Tim LaBorde
Tim LaBordeUp-and-Comer
asked in General Q&A
Conversation Starters item

Where did this button go? It used to be in ManyChat and has been replaced by what? TIA  

503
Digitalmateus
HayleyJane
HayleyJane
asked in General Q&A
Replies to post comments

I think this should be straightforward, but I can’t figure out how to do it…I basically want to have a random reply to an comment on my Instagram posts. So, somebody comments, I want a store of 7 or 8 standard replies, and I want to randomly reply with one of those…I just want to reply to the comment - I don’t want to DM, I just want to reply…Has anyone done this? 

2041
Digitalmateus
lina.brennt
lina.brennt
asked in General Q&A
How long is the notice period for pro-Accounts?

Hello everyone, I'm thinking about getting a Pro account. However, I can't find anything in the FAQs about the cancellation period in case I don't want to use the Pro service anymore after a few weeks. can anyone tell me how long this is? Thank you! :)

131
Digitalmateus
Ezgi
Ezgi
asked in General Q&A
Button text defaults to "Get Updates" on desktop

When I create automations that use buttons I noticed that I would sometimes get messages that said “Get Updates”. It turns out the button text defaults to "Get Updates" on desktop. It seems to work fine on mobile for now so I’ll direct customers there. Is there another way to fix this? Thank you!

4413
nickharder
hbombonato
hbombonato
posted in General Q&A
Edit or cancel messages sent via Whatsapp

Hello Everyone.For chat interactions, it is important to be able to cancel or edit the message when something nonsense is written.It would be very useful for us to be able to do at least one of these actions of canceling or editing the message. Many thanks

450
hbombonato
L
liberty2008
asked in General Q&A
Need Assistance: Retrieving Chat Manager Information via ManyChat API

I use the ManyChat API to receive information about my subscribers, chats, and tag updates. While I can obtain relevant information about the subscriber, I do not receive any information about who is responsible for the chat on the ManyChat side. For example, if I want to create a deal in CRM based on conditions in ManyChat, I need to assign the same manager responsible for the chat in ManyChat to the deal in CRM. How can I resolve this? I have checked the API documentation, but there is no information related to this crucial detail. I need help!

931
Gustavo Boregio
cesartejon
cesartejon
asked in General Q&A
Identifying lack of interaction in the flow

Hey guys?I would like to know if it is possible to send a message to users when they have simply abandoned the flow within the 24 hour period.Would it be possible to identify how long a customer stopped interacting (clicking on options) and send a provocative message?I have several cases like this in our automation.I would like to capture their attention again automatically.

241
Gustavo Boregio
Jörg
Jörg
asked in General Q&A
Email adressen via Zapier an Brevo senden

wie teste ich bei den Integrations Arbeiten meien emails an Zepier gesendet werden ?In Manychat email erzeugen mit auslöser an Zapier senden ! Wo iniziere ich die email in Manychat??besten Dank Jörg

450
Jörg
igor
igorUp-and-Comer
asked in General Q&A
Keyword analytics

Is there a way see CTR statistics based on which keyword people entered a flow?Basically I want to try different type of ads in instagram, and I would use different keyword in “DM me” appeal in these ads to see which ad performs better and leads to sales. Or is there a better way to track end-to-end traffic overall (from insta ad through manychat flow to stripe checkout)?

420
igor
W
weneedtocelebrateUp-and-Comer
posted in General Q&A
External Request to Go High Level

Hey there! I am creating an external request to go to Go High Level when someone gives me their email address. I can’t figure out why this is giving me an error. Any guesses? 

521
W
Ishant Sharma
Ishant Sharma
asked in General Q&A
Regarding Adding email opt in

Hi All i am not able to add email opt in in perform actions , here is the screenshot scenario i need to complete. Can you please guide if to do that i have to create user field or how it can be done 

2222
zsombors
armanroy
armanroyUp-and-Comer
asked in General Q&A
How to bulk Instagram DM manychat saved contacts

Dear Community,I need your help!I have 600 saved contacts in manychat from Instagram. I need to bulk message all of them through manychat or through a third party app like Zapier. If it can be done then how? 

2512
armanroy
Brookroundy
Brookroundy
asked in General Q&A
reopened chats

I am able to re-open chats but if it’s been over 7 days since our last interaction I can’t respond to them through manychat. Is that a limitation manychat has set?

2381
Digitalmateus
paolaromero
paolaromero
asked in General Q&A
Cuenta PRO - Whatsapp

Pay my PRO accountI have my WhatsApp account verified, my commercial account too and during the trial I made a WhatsApp flow and it works, now that I have paid my account to the PRO version, I want to update my flow and I get the following message: "Only PRO accounts can use WhatsApp"Does anyone have any idea how to solve Pague mi cuenta PROTengo mi cuenta de whatsapp verificada, mi cuenta comercial tambien y durante el trial realice un flujo de whatsapp y funciona, ahora que ya pague mi cuenta a la versión PRO, quiero actualizar mi flujo y me marca el siguiente mensaje" Only PRO accounts can use WhatsApp"Alguien tiene alguna idea de como solucionar

200
paolaromero
zsombors
zsomborsUp-and-Comer
asked in General Q&A
Notifying Models of New Jobs via Messenger

Hello everyone!After thoroughly reading through all the topics on the forum, I haven't come across a similar issue to the one I'm about to present to you.I own a modeling agency, and I'd like to utilize your services, but I've encountered a significant obstacle. My idea is to create an email list of my models who have joined our Facebook group (where job postings are shared) and reach out to them via email and Messenger messages regarding the jobs. I aim to potentially reach new individuals who might have missed the Facebook group notifications and thus missed out on job opportunities, causing financial loss for both us and the models who overlooked these notifications.My question is how can I set up an automated system using your ManyChat service to create an email list in Google Sheets (which I know is easily achievable) and send a Messenger message on behalf of the Facebook Page to every individual who has subscribed to this chatbot service whenever a new job is posted? In other wor

442
zsombors
jdevelvis
jdevelvisUp-and-Comer
asked in General Q&A
How to get Twilio to accept my toll free enrollment?

I’m trying to get SMS up and running so I can finish the campaign I’m working on and start testing it live, but I can’t get Twilio to approve my toll free verification application. Keep getting declined because apparently I’m not doing the right thing for the opt-in workflow.I include verbiage in the Messenger opt-in step to tell them we’d send them promotional texts like I see all over the place. Apparently that’s not enough, and I need something more thorough to do it right? What exactly do I need to include/do to make it right?Thanks!

311
jdevelvis
activelife
activelife
asked in General Q&A
Email conversations in Live Chat

Hi all. I can’t seem to find a way to communicate with contacts via email within the Live Chat panel. I have set up email accounts within the system, and can see how to use emails as part of an Automation, but not how to make this part of the chat. Is this possible? 

261
Gustavo Boregio
murilo1234
murilo1234Up-and-Comer
asked in General Q&A
Internal Error in Dynamic Block

Hey guys! Could anyone help me? I'm still new to manychat and there are some errors that are a mystery to me.The dynamic block is returning an error for any endpoint that I make the request. I created a webhook with just the default return for the dynamic block, and even so I keep getting an error. What could be happening?Webhook address: https://hook.us1.make.com/4cgaq1qnrf6o8be25ee3q9y3pcax5bnxI thank the help of all. Thank you very much!  

1804
murilo1234
sabadoryo
sabadoryoUp-and-Comer
asked in General Q&A
Instagram automation. Strange behaviour of a webhook.

Basicailly I am building a flow where after receiving instagram message from the DM, manychat should send a request to a webhook with user data and the text itself. When I am trying to send multiline message in instagram(shift+enter) oc PC or new line button on mobile phones manychat webhook is not triggering, . With inline or single line messages which does not include new line works pretty fine and I believe that’s a bug.   

1222
sabadoryo
igor
igorUp-and-Comer
asked in General Q&A
Localization with many languages?

Hi, is there an easy way to support flow in multiple languages without flow duplication?The proposed solutions with setting language tag and duplicating flows are nightmare once you start doing adjustments in your flow, cause then you need to repeat the change you want to make in every individual flow for every language. 

1460
igor
Ana
Ana
asked in General Q&A
How to connect Manychat and Woocommerc

Hi everyone. I`d like to know how to connect Woocommerce with Manychat, and what kind of integrations there are between both platforms? Thanks very much,Ana 

1131
Gustavo Boregio
prem
premUp-and-Comer
asked in General Q&A
Automated Instagram Messages to Existing DM's

Hello,Can we send a Automatic Messages to the DM’s received on Instagram. Long back ago I was unaware of Automatic replies, I have lots of DM’s and I have not replied, Can I send them any text to start the conversation.

1263
Gustavo Boregio
rizza24
rizza24
asked in General Q&A
Wrong Contact ID

Recently, my contact ID was 7096271090448746 which is I think the permanent one. I remove my contact and now, the Contact ID was returning random ID like (1926916784) which I cannot use in FB Graph API. Can someone help me with this.

110
rizza24
AmalGate
AmalGate
asked in General Q&A
Can't add an instagram account to manychat as the instagram login is looping

Dear Manychatters,I’m having a problem with adding a new instagram account as it’s looping when i’m entering the insta credentials. The support is not helping out. Any help?

1163
Digitalmateus
Thebestpermanentmakeup
ThebestpermanentmakeupUp-and-Comer
asked in General Q&A
where do I approve a request from Manychat to connect instagram?

Guys, please advise where to take a request from Manychat that would connect instagram. I've checked everything, I can't find it.((((

1883
Digitalmateus
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