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General Q&A

Any questions you have about using Manychat.

  • 4,146 Topics
  • 8,947 Replies
4146 Topics
Armando
Armando
posted in General Q&A
Cadastro de novo celular

Good afternoon friends!Friends, I've had the pro account for a few months now.As I'm new to manychat, I made some mistakes because I didn't know how to manipulate the platform, and WhatsApp blocked my cell phone number.It wasn't clear whether I could use my WhatsApp on my cell phone too and I made this mistake by staying on WhatsApp Business and also on ManyChat.Now I got a new cell phone number and I need to register it again, but the option to register a new number does not appear.How should I proceed???

411
Otávio Corrêa
Nikandadras
Nikandadras
asked in General Q&A
Ref URL for instagram

everyone,It's been about five months since we've been unable to utilize Ref URLs in ManyChat. The URL successfully directs customers to our DMs, but unfortunately, our flow isn't sending any messages. I've been curious if any of you are experiencing the same issue?

922
JORGE EDUARDO AGUIRRE ORNLAS
Varlik
VarlikUp-and-Comer
asked in General Q&A
Payment

Hi! I paid a rate Pro for 500 people. How can I increase the yhe rate to 1000?

482
Varlik
Mayor
MayorUp-and-Comer
asked in General Q&A
Explanation

Can some tell me more about this manychat

60
Mayor
zel123
zel123Channel Explorer
asked in General Q&A
Subscription system - Instagram paid subscription system

Can I distinguish those who have subscribed for a fee on Instagram? I mean, the people who have subscribed to my page for $0.99. I want to send them a special message when they start a message. I couldn't find it in the status checks. Can you help me?

573
zel123
mamagrowsgreen
mamagrowsgreen
asked in General Q&A
Problem with Next Steps in Automations

Hi everyone. Im trying to set up an automation where I can set up a next step that gives me the option that if the person does reply, that it goes to one message, but if they don’t reply, then it waits and send a different message 

6231
cata_rendon
napoleonejoyas
napoleonejoyas
asked in General Q&A
Automation when a story reply does not contain a word

Hi! I need to start an automation when a user send story with the word “love” but I also would like to send a different message when the word “love” is not in the story reply, I can’t find a suitable way to do this, do you have any ideas on how to do this? Thanks guys!

220
napoleonejoyas
PaoloFalconi
PaoloFalconiUp-and-Comer
asked in General Q&A
"Unkown contact" all the time, it never detects anything.

Hello, I cloned my flow to another pro account, but it doesnt detect any contact, all of them are “unknown” even when they chat or even interact with the chatbot and sometimes it doesnt even appear unless you chat to the bot again.… Basically I can never get their info.Also when i try to get the users info (name, id, whatever) it appears blank, so i dont know what im doing wrong.BTW my flows were working fine on my other pro account… even the live chat detected everything...

500
PaoloFalconi
Heather Austrie
Heather AustrieChat Surfer
asked in General Q&A
Automation Help!

Why is Many Chats sending the wrong automated response. When I set as live and go into the automation everything looks good. However, when someone comments, they do not get the Dm I set up. This has happened mutiple times. 

854
Digitalmateus
Greencor7
Greencor7Up-and-Comer
asked in General Q&A
Create a ManyChat account (only)

How can I login to Manychat w/o having to login to facebook?

681
Greencor7
e.muskii
e.muskiiUp-and-Comer
asked in General Q&A
can you please tell me why the Manychat does not connect Instagram

Hello, can you please tell me why the Manychat does not connect Instagram. The Facebook account is linked to Instagram, message access is enabled, the Instagram account is professional. I go through all the stages of connection, everything seems to be correct, but the Manychat returns to the first step and does not connect Instagram.

200
e.muskii
OmoAB
OmoAB
asked in General Q&A
NEED HELP ASAP WITH SHARE CARD (WHAT CAN I USE AS A SUBSTITUTE GROWTH TOOL)

Hello everyone, I am trying to create a share button so my customers can share a promo card to  others so they start from a specific part of my flow. I normally know how to do it using the  growth tool and creating a new widget ,   please how can I do this with the new many chat?Thank you

270
OmoAB
talkprowithaman
talkprowithamanUp-and-Comer
asked in General Q&A
Need Help with DM Automation!

For some unknown reason, I can not see most of the comments on my Instagram when I see from my own ID. But I can see them through a different account, on the same video.  For these particular “accounts” (which are about 95% of all comments) - Manychat automation is also NOT triggered. How do I fix this?I don’t know who to blame! Instagram or Manychat? Initially I thought that these people might not be my followers, hence the error. That is also NOT the case.  Please help me, what should I do?

1545
e.muskii
nickismeta
nickismetaUp-and-Comer
asked in General Q&A
Are Reels DM automations working yet?

are they working yet?   

1335
Rubitron
hernanjaime
hernanjaime
asked in General Q&A
Deleted contacts but it still forces me to upgrade to the pro plan

I have the free account and I have already exceeded 1000 subscribers, therefore the automations stopped working and it forces me to go to the Pro plan. What I did to avoid going to the Pro plan was delete all the contacts, however even though I have an empty contact list, I keep getting the message that I have exceeded 1000 contacts and that I should upgrade to the pro plan. This is so?Honestly, I am not interested in having contacts on manychat, the only thing I use about this tool is that it automatically responds to the posts I have, is there any way I can do what I want?Thank you

1280
hernanjaime
ebomatacarejo
ebomatacarejo
asked in General Q&A
NÃO CONSIGO CONECTAR O INSTAGRAM

Ao finalizar todo o processo de conectar o Instagram, não sai dessa página e se clico para “ir para o Facebook” tenho que refazer todo o processo e acontece a mesma coisa. 

721
allysonhenrique
CeceD
CeceD
asked in General Q&A
Connecting Aig

hello! i am having difficulties setting up my manychat! i have my facebook connected, but when i try to add instagram, I get an error message. any help is greatly appreciated! 

90
CeceD
CarlaD
CarlaD
asked in General Q&A
Can I use a Brazilian number in Manychat whatsapp?

Can I use a Brazilian number in Manychat whatsapp? Brazil didn’t show up in the list of countries.

611
Digitalmateus
Taylah
Taylah
asked in General Q&A
Connect one automation across multiple instagram channels

Hey!I want to connect a many chat flow automation across multiple instagram accounts.  How can I do this? Thanks!

2141
Gustavo Boregio
Titovich
Titovich
asked in General Q&A
Test automation answers in instagram with the same user

I'm testing automations for automatic responses on Instagram. It happens to me that the first test with the same user (the one who asks) to do the test works correctly, but if I want to test the automation with the same test user the automation does not work, if it does if I ask with another new user, but the second question doesn't work.Does the automation work only once per user or do I need to configure something else?Note: at the moment I am using the free version, and then if the product works for me, I will move on to the paid version.thank you

330
Titovich
G
GabrielTohUp-and-Comer
asked in General Q&A
ManyChat Keeps disconnecting from telegram bot!

Hi community, my automation always keeps disconnecting as Manychat is unable to receive any incoming messages from my telegram bot. I kept refreshing my telegram token and reconnecting, it works for awhile but after that it will disconnect and not receive messages from telegram bot again! Anyone knows how to fix this? 

701
Alina M
manjarulch
manjarulchUp-and-Comer
posted in General Q&A
Manychat for Restaurants

Have any of you tried helping restaurant businesses with manychat? If so, then does this actually help grow the business? Im interested in helping some small restaurant businesses help grow their business using manychat and once I’ve built a good portfolio, I’ll be down with the big restaurants. I’ve read some case studies and found them quite inspiring. And nobody is talking or implementing this strategy in my country so I think I can be at a very good position with time if I can start helping restaurants increase their revenue using manychat using certain strategies and automations. This is really untapped in my country and I feel like I can surely help someone grow their business. What do you think guys? Would love to hear your thoughts on this and if you have any tips then do let me know. Thanks  

1822
Gustavo Boregio
hassanmujtaba96
hassanmujtaba96
asked in General Q&A
User input not saving to a field, cant show it to confirm user.

Hello, im making an appointment chatbot, i dont know what am i doing wrong when a user puts for example his name, ive tried to save it in custom field and in system field, when i want to confirm showing the saved field in a text, its empty. Ive seen many videos and its just the same, i dont know what am i missing.. thanks 

1602
AwaisToor
Zyesguerra
ZyesguerraUp-and-Comer
asked in General Q&A
How Disable, Pause, Hide Buttons after clicked

I am using buttons because I need my clients to see the photos first before they click to that specific product. I just want that after they clicked the button, it will disappear, or pause for 2hours, or will be hide. Please Help!

752
Zyesguerra
Super.habibi
Super.habibi
asked in General Q&A
can i send bulk messages to a list?

I have a previous page which was disabled and i still have the followers list (customers since 2015) and i want to reconnect with my new page! Is there a way to send to a list!?

651
Digitalmateus
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