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General Q&A

Any questions you have about using Manychat.

  • 4,058 Topics
  • 8,677 Replies
4059 Topics
Artem
Artem
asked in General Q&A
ManyChat - Automatization of comments.

Hello. We made automatization on comments with special words in Facebook.But the Manychat answering on the comments only that was leaven under the poston the page. If this post reposted to another group and people are leaving there comments, automatization not started and not answering to the people!  We choiced options:1) When the follower leaving  comment under the “ ANY PUBLICATION” and comment contains special word !2) We turned on and off the option "Track first level comments" In both cases, nothing changes!How to solve this problem ?

280
Artem
Deborah
DeborahUp-and-Comer
asked in General Q&A
Cannot create simple automation (comment -> DM) Am i doing something wrong?

When trying to save i get this error. I want to send a DM when user comments something that contains “Example”. Connected with this trigger there is only a send message instagram action, that is giving me this warning. I Do not want to send a comment reply, i want to send a DM, but i cant publish since i am getting this error.  

772
Deborah
Nath
Nath
asked in General Q&A
HELP

Why aren't my automations working?

201
Juan Pablo
Shanenn
Shanenn
asked in General Q&A
I cant connect my IG Account

I have been trying for 2 days to try to connect this which seems like it should be so simple.  I have a Facebook page that I am admin for, it takes me to the steps where is shows my IG account and my FB page, it gave me a message saying you’ve now linked Mnaychat to FB but then in the review connection section in FB, when I try to do that I get an error that says You must be an admin of this associated Page’s business in Business Manager to confirm the IG account.  But I am… so frustrated and ANY help would be greatly appreciated.

251
manychatgal
M.Abel
M.Abel
asked in General Q&A
FB Auto messages

I have my IG set up so my product link goes out when someone types in my keywords but I can’t seem to figure out how to do that on FB. Help!

191
Freelancer Rakib
Mvrk23t
Mvrk23tUp-and-Comer
asked in General Q&A
Notify Admins Not Working

Dear All, I need your help. All of my Actions for Notify Admins does not have the options section where I can designate who will get the notification and how the notification will be sent.However, I can copy a previous Action for Notify Admins from another flow and everything works properly.I have sent a ticket to Manychat for help...and of course there has been no response. I have read the fix the Manychat recommends and have watched several videos to see if I was missing anything I have deleted and updated the notification email. I have refreshed permissions numerous times. I have deleted the cookies on all browsers, ie. Firefox, Chrome, Safari (I originally saw this issue on Firefox and have subsequently verified the same issue on the other browsers) I have refreshed the Manychat page numerous times I have run a virus scan on my macI need help! I have exhausted all the things that I know how to do.Thank you in advance.Kind regards,Skip 

301
Mvrk23t
zel123
zel123Channel Explorer
asked in General Q&A
How can I follow people who send messages?

When people message me, I want to follow them. How could I not do this?

351
zel123
jpdf_saver
jpdf_saver
asked in General Q&A
How to Track Meta Ads?

Hi, everybody. I run a retail shop and we’re having some trouble to identify witch ad brought a customer to our whatsapp, instagram and facebook account. While on meta platform the message come like this:We don’t have this record on the manychat’s platform. How can we get the ad id or another info to track from wich ad this customer came?

820
jpdf_saver
ItsTheRealDT
ItsTheRealDTUp-and-Comer
asked in General Q&A
Expired Subscription List Opt-Ins

Cant figure out how to delete my question here. I figured it out

190
ItsTheRealDT
Kielfigueroa
KielfigueroaUp-and-Comer
asked in General Q&A
can't send message on my fb channel

Hey there! I'm having trouble with my Facebook channel. I can't seem to send messages to ManyChat, and most of the inquiries are showing up as unknown contacts. I've tried refreshing the permissions, but it's not working. Oddly enough, my Instagram channel is running smoothly. Any help would be greatly appreciated!

631
Digitalmateus
anandkerai
anandkerai
asked in General Q&A
stripe payment links and manychat integrations

I have automation to sell product and after I send stripe payment link from that I will redirect to Instagram chat section so how can I continue chat after that

630
anandkerai
gerarcat
gerarcatChat Surfer
asked in General Q&A
CUSTOM EMOJIS

is it possible to import or create my custom emojis in manychat??

460
gerarcat
AHxH
AHxHUp-and-Comer
asked in General Q&A
Why am I getting double responses?

Why am I getting double responses? 

230
AHxH
Malena Lampazzi
Malena LampazziUp-and-Comer
asked in General Q&A
My trigger doesn´t work

Hi guys!! I really need help here.. Sorry for my bad englishI´m trying to use the trigger “apply tag to a contact” but the automation doesn´t start. ¿Do you know why?Thanks!! 

280
Malena Lampazzi
rafael razico
rafael razicoUp-and-Comer
asked in General Q&A
nao consigo excluir contatos de nao inscritos

Eu tento apagar os contatos dos não inscritos, mas eles continuam lá, só consigo apagar os contatos dos inscritos, não tem como apagar os contatos dos não inscritos?na verdade eu consigo excluir de um por um, mas quando eu tento fazer em massa não apaga?não tem como apagar um por um é muita gente.

930
rafael razico
rafael razico
rafael razicoUp-and-Comer
asked in General Q&A
eu pago pelos contatos não inscritos ou apenas pelos inscritos?

Gostaria de tirar essa dúvida, porque eu não consigo apagar os contatos não inscritos somente os inscritos, eu pago pelos contatos não inscritos e eles são contabilizados por exemplo no meu plano pro de 500 contatos?

360
rafael razico
TSSCA
TSSCA
asked in General Q&A
Messages sent twice

I have an automation set up and I tested it multiple different ways and noticed if I do not click on the button to go to an outside link that message gets sent twice. If I do click the button everything works as it should.  How do we stop the message from being sent if they don’t click on the button in the message? The ones “circled” below are the ones firing off twice - these are also linked to outside links such as facebook group, addevent calendar, and a meditation.  

10404
zel123
moneygym
moneygym
asked in General Q&A
automatic chatbot after entry in the funnel (clickfunnels)?

Hello everyone,I have a question for the community, is it possible to create a chatbot that automatically contacts the lead who has registered with us in the funnel (clickfunnel) via Whatsapp, SMS & e-mail?Many thanks in advance.Best regardsMaurice

200
moneygym
blu
blu
asked in General Q&A
please help! Im newbie and the automations do not reach comments

There’s some comments that doesn’t get the replay and the link via DMwhy is that?

140
blu
Tina
Tina
asked in General Q&A
How to remove "Automation powered by manychat"

Hi,I have set up an automated acknowledge for messages on Instagram, and every time “Automation powered by manychat” is added and I cannot remove it in my settings on manychat (or I haven’t found a way to do so).It just looks very unprofessional to me, if I send an acknowledge to clients I work with.I’ve seen other accounts use automation and they don’t have this extra comment added.Is there even a way to remove this notification, if I use a free account?If yes, please let me know if you know how to remove it. :) Thank you.Kind regardsTina 

48851
Gustavo Boregio
Softrefine SWD
Softrefine SWDUp-and-Comer
asked in General Q&A
Messenger Update Inquiry(Facebook Messenger Bot 24-Hour Rule)

I have a quick question about the recent Messenger update from March 4, 2020.I understand that if a user doesn't respond within 24 hours, bot messages aren't supported. I noticed there are two message options: within the 24-hour window and outside it. Will the second option meet our needs?Thanks in advance for your help!

400
Softrefine SWD
ALPHA
ALPHAUp-and-Comer
asked in General Q&A
How do I stop automation DMs from going into my Primary DMs on Instagram?

I want them to go into my General DMs. This is because I have push notifications turned on for my primary DM’s and don't want my phone to buzz every few seconds.  Would greatly appreciate some help.

5643
twd
Andreia R Santos
Andreia R SantosUp-and-Comer
asked in General Q&A
Função DM List

Pessoal, alguém me ajudaria a configurar a função DM List?Eu vi algumas (poucas) pessoas dizendo que usam no Brasil. Ao buscar conteúdo sobre como configurar, somente achei dos EUA, e pelo que vi/entendi, a funcionalidade que eles mostram não está ativa para mim. Alguém sabe algo sobre isso? 

2883
Gustavo Boregio
Vendi
Vendi
asked in General Q&A
Manychat automation sending double messages

Hi, All my Manychat automations has started sending double messages every time they are triggered. Any idea what it is?Even the story mention reply which is a pretty simple flow sends double messages. It was working fine before.  Thanks in advance!

3821
Switch It Up Designs
onesourcex
onesourcex
asked in General Q&A
ChatGPT Integration Not Working

I've implemented automated workflows that utilize the ChatGPT feature, but I'm encountering an issue where our chatbot isn't triggering as expected. I've conducted some preliminary research within our company to identify any potential API misfires, but I've reached a point where I need additional support to investigate further.These automations have been running smoothly for the past 2-3 months, but recently, they've been consistently failing. Apart from recent updates, there haven't been any significant changes to the overall flow.I would greatly appreciate your assistance in resolving this matter.

1742
Neuroticgreen
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