General Q&A

Help me pleaseI create a sequence with existing reply. and now the message sent twice

Hi there guys, I’m a newbie to manychat.I want to ask, let’s say I create an automation and put a step with two buttons.The user than ignores the button, and writes a message of his own.How do I deal with this scenarion?Thanks alot!

Hi, please help me. I can't connect to Instagram. I get an error when logging into the Manychat app on instagram. Can you please advise me what to do ? Thank you 

seems the AI step is not getting the right infomation. lets say i have a user field called (text)Cleaning_Price : 2500and i ask the ai step this..GoalAsk the user what he needs to know and try to find in our documents or customer fields what he is looking forScriptDeliver to user a detailed response to the questions . If you don't know the answer, look into user variables fields{{cuf_11968541}} and {{cuf_11968540}}  ContextVilla #10   information:-Code for door is 1234-Garbage is just outside the gate there is a small locked door with 2 bins inside, drop garbage there-Internet Access is bob and password is 12345-Services by 3rd party are: Maid  Massages: she comes with her massage table Chef : Free with a monthly rent ;)Cant figure how to get the pricing from the fields..

Hi,I want to send emails from France but I can't change the RGPD compliance information from France. Thanks

Hello everyone, I need your help, I want to set up my Facebook page on manychat, but I can't navigate the sales funnel for Facebook page or messenger. 

I have a free account and I’ve been trying all day to create an automation (which I have successfully done in the past). My triggers work when tested on the back end, but won’t turn on and when the automation is re-opened the trigger disappears. What am I doing wrong?

I have the Pro plan which comes with 3 users.Is there a way to add more users?if so how much does it cost? All i found is information regarding Manychat Inbox which costs 99usd for 3 users, but does that mean i have to jump from 3 to 6 users?how do these 2 plans work together if at all? 

Hey, I have added my internationally enablesd credit card which is working on all the service provider like, convertkit, zoom etc. Only manychat doesn’t renew. Everything is working perfectly on my credit card’s side.Even I’m unable to pay them through link, how to get this sorted?It just feels like, Manychat itself don’t want their customers to renew the subscription.

I’ve seen many big IG creators starting their automation with a message that allows them to collect data, such as email, asking people’s names, or using multiple answer choices (versus sending a message “as a comment reply”). How do you do that?This is what I did, but it isn’t working:Step 1: I set up an automation that when people comment KEYWORD on my reel/post they get a tag (flow 1)Step 2: I set up a rule that once people get this tag, it triggers my automationStep 3: I created an automation with the tag as a trigger (“contact event occurs”) and my first message is a message type “within 24 hour window” (flow 2)It doesn’t work ☹️ What am I missing here?Thank you!

Hi all!i have a lot of people who keep triggering automation without taking any steps.  How do i remove them ? I tried pausing automation for them from contacts … but they still keep triggering the automation.  In deleting contact i see that it shows … “until they message you again” … I dont want them to ever trigger the automation for them  What am i missing ? Regards

I ran a Facebook a few months ago and collected over 3000 contacts. Then I stopped the ads, and now I am planning to run another ad with the goal of signing up more user and collect contacts. With the ad we are going to offer some deals, like Buy 6 Get 6. Can the contact who already signed up during the initial run enter the same email and/or phone number, take advantage of the coupon but still be one contact in my contacts list? In short, can an existing contact enter her same email or phone number and get the new deal?

Hello. I´m trying to set my first automation, but when I click on the “try live” button, the followinf message pops up: Try Pro for free. Waiting for people to tap the link? Send follow-up DMs with our Pro plan. What is more, when I try to turn the automation on, there appears the symbol of prohibited and the message: “open automation so set up a trigger”, but I have aleady done it.  

Hello!!!NEWBIE with the tiktok many chat automations. I realize it’s not a comment on the post feature but the user has to send a message instead. So I set up that feature but I can’t seem to add a link. I can send a message but the link is not clickable. This message appears: ❗️Don't forget to update the default website link in the 'More Information!' button with a link to your website.❗️ - so my question is - WHERE IS THE MORE INFORMATION button??thanks!Rachel

I’m trying to hack Smart Delays and follow up with someone via Instagram DM’s. I don’t necessarily need them to reply or take action. It looks like the users are going through the delays but for some reason they’re not being pushed into the next action which is another DM. Any thoughts on another way to accomplish this or how to fix?  

The automation is not working correct. my automation consist of 5 smart delays (so during five days follower have to receive massage in instagram direct). but on the third day followers stop receiving massages . so smart delay just not working. And it is happening everytime, even if i update my automation. what is the problem?

Is there any logic to distinguish audio from simple text msg?I want to make some deep automation to convert the audio to tex and use ai to answer it… Is manychat right place to make that kind of stuff?

Ya tengo la versión pro de manychat, pero no me aparece para pautar la versión pro de anuncios de instagram saben como lo soluciono? ya instale desinstale, verifique permisos y demas, porque este error y necesito prender pauta pronto

I have a funnel set up in my manychat for anyone who comments on my reels with a keyword gets a series of automations sent to them (5 questions to get the conversation going) then at the end I share a link to my website to direct them there. Problem is once people go thru this funnel once, and let’s say comment again on another post in the future I don’t want them to end up getting that exact same set of questions since I already know the answers. I would prefer to only send them the last message which is the link to my website. Is there a way to do this? So essentially they will only get message #8 in my funnel picture below when they comment again and not all the questions? Please help.  

Hey there,I'm quite surprised to see that ManyChat and Agorapulse are not compatible. Especially since Manychat promotes Agorapluse on one of its blogs. On the help page for messaging routing or conversation routing, there are suggestions that you can set another application as a secondary receiver. However, on exploring this forum, it's clear based on many comments and feedback from customer services it's not possible to have two external applications managing messages. And if you do want to, you have to set up some kind of complex integration that passes messages from ManyChat back to the other application, which sounds really cumbersome. Is there anyone who uses Agorapulse and ManyChat successfully? If we have set ManyChat as a primary routing messaging application, all the automations work perfectly and there aren't any issues, but Agorapulse direct messages stop working and you get error messages on that system.If you switch it t

I need an expert to resolve an issue with my ManyChat and Facebook Ads integration. Everything is connected—dataset to ManyChat, conversion tracking with ID & API key for Facebook Ads, and a custom action tag set to fire events when someone engages on messenger.However, the events aren't firing. I'm running LEAD objective ads using Facebook's default template, where ManyChat takes over after users answer initial questions and triggers a flow based on comments.This worked before my page got suspended. Since reinstating it, I refreshed permissions and settings, but it's still not working. I need help to fix this so conversions track properly in Facebook Ads. 

I accidentally disconnected my Facebook page (let's call it "manychat page") in ManyChat, replaced it with another, and then quickly reconnected it. I ensured my Data Source is set to "Messenger" and followed the tutorial. Now, Facebook ads aren’t tracking conversions, despite the pixel being connected and Page Permissions refreshed.

Hello to the whole community!I had a problem with the connections in Manychat, so I reset everything and refreshed the connections.Everything looks fine, however, I can't configure the Instagram receiver, Manychat isn't displayed, yet it's present and activated in connected apps and professional integrations.Also, before I had “Manychat-IG” and also “Manychat app Instagram”.As the Manychat app is indeed connected and active, it no longer appears.Does anyone have a solution or a clue ? 

Hello!I’m building a flow for my audience to talk with chatGPT but I only want them to be able to ask 2 questions per 24 hours. Up to this point the flow is set up, my issue is that I can only set up date/time and not only time. My goal is for when the user tries to ask a question that 24 hour window I can reply within that timeframe. Is someone able to help me with this? 

Hello! Help, please🙏🏻 I have an automation “Monthly subscription”, after a month a person receives a payment notification, the condition switches to “no payment”, then after payment it should turn on again and give access for the new month. Something has stopped and the bot does not open new access after payment, please tell me how to fix itThanks in advance!