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General Q&A

Any questions you have about using Manychat.

4,055 Topics
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4056 Topics

Erro na automação do whatsApp nos primeiros passos

Pessoal, já estou dias tentando conectar meu WhatsApp no manychat para realizar uma automação, porém acontece um erro relácionado a verificação, acusando que n tem como conectar pq n estavao conseguindo verificar a conta, mesmo ela já estando verificada. Entrei em contato com o suporte, mandei foto, vídeo e tal, aí eles me disseram que vão ver o que está acontecendo de errado, já que a conta está mesmo verificada. Por fim, o suporte não me retornou.Já pesquisei em diversos foruns, sites, vídeos brasileiros e estrangeiros e não abtive sucesso. Alguem tem ideia do que pode ser ?

531

1 year ago

josuealfonsoUp-and-Comer

asked in General Q&A

It doesnt appear all the conversations

The automation seems to be functioning correctly in the business suite, yet not all conversations are appearing in the live chat panel, even when the 'all conversations' tab is selected. Is anyone else experiencing this issue?

how can i send one message to all subscribers in my bot in manychat pro in messenger ?

Setting up an Automation for an IG live

I am setting up a flow for an upcoming IG live so that we can send users who comment the keyword our affiliate link where they can sign up. However, I am unable to add a photo in the “comment reply” box where I want to include a message, photo, and link. I have done this in the past but multiple flows were involved, and this one is very simple so it’s just one automation. Am I missing something? In the other flows where I was able to do this it was labeled as a “send within a 24h window” and that let’s me add a photo, but when I press set live it tells me I need to change it to a “comment reply” where I can’t seem to add a photo,

441

1 year ago

AwaisToorChannel Explorer

asked in General Q&A

Request for Advanced ManyChat Learning Opportunity and Internship

Hello everyone! I hope you are all doing well 😊I'm interested in learning ManyChat at an advanced level. Could anyone assist me with that?Additionally, I'm seeking an opportunity to intern alongside someone in the field. I am willing to work for free. Would anyone be open to having me join their team?Thanks in advance!

1 year ago

BossyBlack1

asked in General Q&A

help 2 separate accounts can they be merged

I have some how created to separate manychat accounts 1 for facbook and one for instagram. when i try to delete 1 of them it says if i remove it i wont be able to use it again with manychat. is there a way to merge them? i dont want to loose my page or what can i do. i dont need to pay for two separate accounts i dont think

982

1 year ago

ElambharathiChat Surfer

asked in General Q&A

Message to users in messenger whose last interaction was over 1 year

Is there any way in manychat to engage users whose last interaction was more than 1 year ago ? There is an option to send messages to users outside the 24 hour window using Paid Broadcasts. But, using that, I am not able to send messages to users whose last interaction was more than one year.

Posso creare due flow con un profilo di prova gratuita?

1 year ago

PeterPan

asked in General Q&A

Going From Bad to Worse (If possible)

Well, not only that the messages in the flow appear repeated on my test IG account, the flow is not working at all.The flow should ask for three values to make calculations, it asks for the first one and then it jumps to the last message showing me the results (wich are obviously wrong)…Don’t know what to do with this thing and frankly, very frustrated with the outcome.

Hello I am in need of help 😄. I have been having difficulties installing the manychat pixel for a few days now. I installed the base pixel on all pages funnel and installed the below script for the custom conversion event on the page I want it to fire on. Is there something wrong with the script below that would be causing my issue? <script type="text/javascript">window.addEventListener('load', function () {window.MC_PIXEL.fireLogConversionEvent('rewards_welcome_offer_reservation_booked');}) ;</script>

500

1 year ago

theflavioniUp-and-Comer

asked in General Q&A

Sent the second answer without waiting...

Hello. I have an Instagram bot. But i have a little Problem. The Bot is not waiting for the first answer and sent immediately the second bot answer. so the person get the wrong answer. you know where the problem is?

where I find approval to access connection to Instagram

Please HelpI'm having trouble connecting Manychat to my Instagram account. I think I must have done something wrong, now whenever I click on my account to add to Manychat, the following response appears: "Your request has been sent. please ask owner of Manychat account with this page to approve your request”.The thing is, no field for approval appears within Manychat. I have already created, deleted, and created a Manychat account again, but it persists. No problem with Facebook Page, just with Instagram.Please help

hello.I have a question about Instagram Live messages.Is there any way to send a message to someone who never started a conversation with you?It seems like you can only chat with people you've already had a conversation with.

180

1 year ago

CourtneyMonetRandolphUp-and-Comer

asked in General Q&A

How to create a Yes/No flow

Hey manyChat Family, I am stuck on how to have the client click yes or no and then create where the flow goes after they provide an answer. I appreciate any help. We are asking the client would they like to book a hair appointment YES or NO. Best,Court

'Next Post Or Reel' does not trigger and comments on post disappear

'Next Post Or Reel' no longer works for me and I have to manually assign the post to the automation once I’ve posted I am having an issue where comments on my posts are empty even when people comment Refresh permissions have not worked for me. Are there any alternatives?

2720

1 year ago

StanleyUp-and-Comer

asked in General Q&A

Anyone able to access the tutorials? Look what i am getting, am I the only one with this challenge?

Contacts deleted billing

Hi there!I’m the freshman with ManyChat tools. Currently I’m still testing the free version’s options and I’m concerned if you can define the phrase “Contact” for me. If I go for the Pro version and I have upto 3k contact, and I deleted 1k contact.Will i be charged for the 3k contact or I will be charged for 2k contacts since i have deleted 1k contacts already.

1060

1 year ago

fitprattUp-and-Comer

posted in General Q&A

Unable to see some comments

I am unable to see some comments on my reel which I linked to Manychatplease help me

2286

1 year ago

NataliemurrayUp-and-Comer

asked in General Q&A

IG automation working soiradically

I set up a DM automation that stipulates that when people comments the word “ready” on a particularly post, it’s supposed to give them one of three responses under their commented and then it’s supposed to send them a DM It worked for a few times, and then it stopped working So I went into the platform and saw that somehow it was turned off, so I turned it back on And then it worked one more time, and then it stopped working again What am I doing wrong?

140

1 year ago

DicanUp-and-Comer

asked in General Q&A

queue message problem

Hello!Im having problems with the next flow:Using the next example: what service do you offer and where are you located?In the example are two non related questions and I need them to be answered.So I came up with this:I created a flow (cuantificar preguntas) that reads the whole text to separates, store and organice the questions in variables (1st question, 2dn question, 3rd question). Afer that I created a flow (responder pregunta) where it analizes the first question and classifies it to give the correct answer. After that, the flow “cola de mensaje” starts, where it deletes the first question and if there’s a second or third message it will move them upwards (2nd to 1st and 3rd to second). After moving up the questions in the queue the flow “responder pregunta” should start again and keep looping until there’s no more questions to answer. Here lies my problem:It does organize and answer the first question (and deletes its afterwards) and moves up the second question to the first o

Comment triggers are not specific

I have a lot of triggers that CONTAINS the same start, but they go to various automations, and when someone sends one of the keywords, it do not identify the whole word but just the start of it. let me show an example.If the user send the keyword “EP98”, and i have a trgger set to “EP9”, the automation that will be sent to the user is going to be the one with the “EP9” trigger. But the automation that should be t=sent is the one wth the “EP98” trigger.In DM triggers you can choose to only send an automation when the message IS a certain keyword, not when it CONTAINS the keyword. but in the post/reels comments and the story replys, i can only set it to look for massages that CONTAIN a certain keyword.Does someone know how to make the comment coments only identifies specific word, like the DM triggers?

1120

1 year ago

hershkoyUp-and-Comer

asked in General Q&A

Bot pass conversaion to human operator

Hi community I am new here. I am looking for a way to implement a shared inbox, where all incoming chats are handled by a bot, until at some point the bot decides to pass the chat to a human operator to continue the conversation. The human takes control of the chat, until it ends it, and then the bot takes over again (if the user restart the conversation).This is the flow:1. customer talks with bot2. bot tags the chat at the end3. chat is assigned to group based on tag4. at some point human will come and reply to the customer in chat using many chat ui5. Bot should not respond now since human is talking6. Human will at some point solve the issue of customer and untag the chat7. Now bot becomes active again and will respond to the messageI am having difficulty to understand if this can be done with manychat. Any idea if this is possible?

Manychat got me flagged On Instagram

I’M IN THE MIDDLE OF A SALE AND IM BANNED FROM COMMENTING AND I CAN’T EVEN POST ANYMORE. I REACHED OUT TO INSTAGRAM AND THEY ARENT VERY HELPFL. HOW DOI AVOID THIS USING MANYCHATS IN THE FUTURE? HAD I KNOWN THIS WOULD’VE HAPPENED I WOULD HAVE AVOIDED THIS ALTOGETHOR.

Manychat and voiceflow

Is it possible to create an ai chatbot with knowledge base to respond on the questions inside the manychat?I am trying to connect voiceflow simple chatbot( capture question and answer it) to manychat through external request but I am not sure how to do it.Do you know how to create this kind of chatbot?

Opt-out message Whatsapp

Hey! How do you add your opt-out text in grey at the bottom of your broadcasts like in the image?

481

1 year ago

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