General Q&A

I suddenly started getting this error on Manychat even though my Instagram is working perfectly fine and the backend connection seems alright as well. Is this happening with others or it has to do something with my account?  

Hi. This is happening a lot lately, when the leads comments the keyword in an Instagram publication, the automation does not work, they only get a blank message. Is there anything we can do to fix this?

I am trying to send leads from my crm, go high level,, into a manychar automation. It works well on swagger but this gives an error. Please help. 

I need to change the name of my manychat accounts. Is this possible to do? I haven't found any function that allows me to do that.

Hi, This is urgent!I need solution. Why is my subscriber become Zero? I have lost more than 40K subscriber Why I cannot schedule my automation?

Hi, This is urgent!I need solutionSince i setup the automation, there is a lot of spam account in my inbox and im unable to broadcast. ​​​​​​How to filter out or stop the spam account to subscribe my account How to cleancing the spam account?Please help 

hello, it’s been one day since I subscribed with 99.9$ plan just for setting an automations response on DM (without conditions) for anyone comment on my post on Instagram, for one day every things is allright but today when i create a new simple automations and when I want to turn on the trigger the message pups up saying to me “You can not activate the widget on the Free plan. Upgrade to Pro for unlimited access.Upgrade To Pro” when I already in the Pro mode, please help me to solve this.

Hi community,I recently started using Manychat and I've run into an issue with an automation I've set up. The automation is set to trigger when the users comment on a post and the reply is sent via message. I added an action to count the number one by one and then followed a condition saying 200 or less. So for the first 200 people it is supposed to give one message and after 200 people sign up, it's supposed to give an alternative message. Even after the desired count(i.e.200) , I am receiving the same message which the first 200 people are supposed to receive. The automation is not taking into account the number limit I had given.Any idea on how I could rectify this? Thanks

Hi All, I have a 200 promo codes in Excel. How can I automated sending my users that unique codes for unique users? For example i have a quizz, and first 200 users, who won that quizz I must send a promo codes, and in my Excel automatted mentioned that codes are expired. Thnaks for advice.

I just signed up for ManyChat a few days ago and posted my first instagram comment to dm automation, but believe I will get more than 500 replies within the next few days, and technically my next pro billing date isn't for at least 10 days. Since I did the pro trial will I just automatically start getting charged for the additional contacts, or because I’m under trial period will I just be limited to 500 contacts? Any insight greatly appreciated.

I need some help to set up Manychat for my business, but I’m not convinced by the bots and tutorials.Is there a way to get in contact with a representative via phone number or schedule an appointment to help me out?

Por favor alguém pode me ajudar?!Como faço para mudar a data de vencimento da minha fatura de cobrança?

It looks like the Manychat team is not testing before updating their live server! So the User Input (a premium option) with multiple choice quick replies is now creating a messy horizontal scrollbar in Facebook. To clarify I’m not playing with toy phones, I’m on a proper desktop browser. The right-most arrow points to where the third quick reply link in, not wrapped to the next line.Where is the bug reporting supposed to be done?

Hello everyone,I often send out questionnaires to fill in. Is there a way for ManyChat to automatically know if the questionnaire has been completed in order to send thank you or reminder messages? Thank you for your answers.

My client wants me to make three primary automations, all three need to collect basic information like the person’s name and phone number. Well, each primary automation has it’s own Google Sheet.I want to avoid having to manually recreate the steps to collect basic information for every single automation because he wants all the data stored in specific Google Sheets.I’m a programmer, it’s just a programming variable. The whole point is I’m collecting the exact same contact information regardless of the automation though it all has to go in to the (same named columns) of each relative Google Sheet.Is this possible or am I stuck having to manually do everything repetitiously?

Hi, i’m struggling to take into account the first message of a new customer contacting me as a user input so I can trigger chatGPT directly to know its intention. I know there is an AI plan in Manychat allowing to get the intention of a message but isn’t there a way to put the *first message* in a variable so I can answer him in a smart way? I could use the “message contains...” feature but I prefer by far asking chatGPT to classify the intention himself. If a user sends me “Hello i’d like to know your prices”, I’d like to take into account his very first message to start the automation instead of telling me to write a message that I can then classify with chatGPT (which I can do thanks to user input). Thanks a lot!

I’ve started running Instagram ads, but when someone comments on the actual ad rather than the original post in my feed, the ManyChat automation I set up doesn’t work. Can anyone help with this?

I'm interested in using the service but I'm very hesitant about a specific feature and that's whatsapp integration.I want to know if I can connect my Whatsapp business number to manychat, then if I change my mind and I don't want the service anymore, can I get my number back?If so how and is it safe?I asked the bot and gave me answer I'm not convinced about. 

I would like to speak to a real person of manychat, not a the bot. Do they have a phone number to speak to a representative or schedule an appointment to have a video chat?

Hello ManyChat Community,I would like to inquire about the automation setup in ManyChat.Currently, ManyChat responds with one text message for each reply from the audience. I would like to configure ManyChat to respond with multiple messages, similar to how a human would. For example, ManyChat would first send "Hello," then follow up with "How are you doing?" and finally, "How can I help you?"—even if the client hasn't responded yet.Instead of sending "Hello, how are you doing? How can I help you?" in a single text message, I want these to be sent as separate messages.Thank you for your assistance.

I’m setting up an AI chat automation and I want it to send my contacts personalized links. Each contact has a unique ID stored in a dedicated custom field. I want that a link I send has an added parameter that contains unique ID of the contact. Is it possible? How to mention it in the prompt to instruct the AI chat to generate a personalized link? Alternatively, can we just put a link inside a dedicated field in the contact and ask AI to get inside the contact and get the link from there?

I went through all the tutorials, but I still can't make the connection with the spreadsheets.I have a Facebook connection (one email) and a Google connection (another email)Please help

Hey!I am having an issue with a client’s Google Sheet. We did refresh permissions and re-installed the google sheet connection and still the M114-Manychat Leads Google Sheet he made is not showing up. I tested on my account creating a new sheet and set it like he had it and it populated on my account. I am going to have him create a new google sheet, see if this one does populate, but what also could be the issue? 

Hello everyone,I send a lot of parcels for companies in belgium (with Bpost). I would like to be able to automatically send the tracking number and all the information about the parcel delivery. Is this possible?Thank you for your answers.

Hi!I know how to set up automated replies on a Facebook page but within this page my company has several Groups… How can I set up replies for these??? Help?? :-) Thx! /V