General Q&A

Hi, I ran a recent comment to dm sequence and a ton of followers are saying they're getting  blank message. One in particular I asked them to screenshot from their view. How can this be resolved?On our end it says it was sent correctly. This is quite frustrating. I have over 3k people that this link was sent over too.

I have a flow that follow some rules, but when user send a text message and do not click on a button, the flow start again… how to avoid this?

I am unable to connect Stack AI and ManyChat and IG I have followed one or two tutorials on YouTube but they do not appear to work. The videos where shot around 8 months ago so I am not sure if it is something that has changed in the mean time. Idea is that the chatbot built in Stack AI simply works through ManyChat. I have setup custom fields and amended the External Requests Header, Body and Response but still no use. I can see some of the messages getting back to Stack AI but the error {{cuf_11269645}} sometimes has appeared, Right now it just looks like on the IG account, no response is being sent back to me. Please help.

How to Set Up Zapier Automation Between Google Sheets and Manychat for Subscriber Updates?I'm trying to create a Zapier automation between Google Sheets, where customers are regularly updated, and Manychat. I want every time I update the table in Google Sheets with a new customer, the information will also be updated in Manychat. At the moment, the automation is stuck in Zapier because I can't get it to work, and something is likely wrong. I haven't found any tutorial or explanation on this topic. Has anyone done this before and can explain how to set up the automation in Zapier?  

Hi, how long will the free subscription be available for Ukrainian users?

I'm trying to understand something about AI StepI put a very specific trigger that only if a customer asks about our products will activate the AI ​​Step.But in practice, every message that is received activates the AI ​​Step and the AI ​​answers in my place.I couldn't understand what I did wrong, but how do I solve it so that only if they ask questions about specific topics, they will get the answer from the AI?thank you! 

I want to be able to create an automatic dm reply but with the manychat bot in a groupchat. However, groupchats do not show up in the live chat list so when dms are sent via a groupchat nothing happens. Is there anyway to get manychat to recognize groupchats as a dm so that automatic responses can be sent in the groupchat similar to how it replies to dms.

Many chat me cobró 3 veces la factura y no hay un contacto de soporte no los recomiendo 

Hello..do many chat has a feature for automatic replying to story pools? I want a feature which when I make a poll in the story any one who contribute in the poll ,get a message in DM?

I’d like to ask a question in my flow, for example, ‘How old is George Clooney?’ and only send them users to a certain path of the flow if they give the correct numerical answer (63)And possibly show a ‘Try Again’ message if incorrect answer is givenIs this possible?

Hi. I’m trying to set-up an “away” message to my IG chat channel. Since we do not have a 24 hour customer service. Is there any way for me to set-up an away message from 6pm-9am? I tried the condition but it’s giving me an error.

I have set up a basic automation that triggers on a comment keyword and asks user if they want to provide name and email address before getting a free guide. When I test this in ManyChat is works perfectly, but when I test in Instagram the bot skips the messages where I ask for name and email and goes directly to last message with guide link. Any advice is appreciated!!

I am doing the automation all correctly. but the auto replay to comments messages are not working. whoever is commenting to my reels are not getting and auto response. a message goes to their DMs though.  does anyone know what can happen? 

I have a Heygen account with an AI avatar. To facilitate video creation, I want to:Send an audio file from Telegram to ManyChat. Send the audio file to Make. Have Make send the audio file to Heygen to create a video. Have Heygen return the video file to ManyChat.The Make part is working fine, but this is my first time using ManyChat and I'm having trouble configuring it to receive the audio file as a custom field to send to Make. I've only found options for text fields. Is it possible to receive an audio file from a user and save it for later use in the flow? Thank you.

I couldn’t find an answer by searching and I’m pretty amazed by that but here goes. Since customers viewing automations on a desktop computer don’t see the ManyChat buttons/quick reply options, how can we avoid a lot of manual work? I have a lot of leads who are on desktop and my automations are basically useless as soon as they ask the user to click something. I then have to go on and manually process their request. There must be an established workaround, if not a solution in place, since I’m not the first person to experience this.Asking people to open the mobile app is not ideal. Thanks in advance! :)

¿How can I see the message that has been send? I do not know how to make sure the message are been send.

I have already subscribed to manychat pro plan but I need to implement in my service a retargeting campaign via WhatsApp and Mail, I don’t know what’s more convinient, to get new tools or manychat is a good option for this… 

I try to tag a contact with this tag and it’s not starting the automation. What am I missing? I also tried to create a rule and that didn’t seem to work either when I added a tag. I’m adding one tag to one contact at a time. 

How to add a trigger for instagram messages? I want to add the one that doesn’t require any specific word or anything else. It just needs to handle every message I get

Automation in DMs based on keywords works, but not in comments. I created a new funnel, but it’s not working either. What’s the problem? Please help me fix this.

Hi,I’ve integrated Klaviyo to collect emails I set up a flow (see below)  I previewed the flow on IG (see below)   I can’t collect emails…What did I do wrong?

For some reason on new automations i can no longer turn on public replies. When i change the setting the ‘Save’ button remains greyed-out. Please see this screen recording showing the issue: https://share.zight.com/4gu8rXZZAny help appreciated :)

Hi everyone :)  Does the 24-hour rule apply in the following case:Someone replies with a keyword on Instagram (on a post or on a story) Manychat sends the automation, the link to a webinar 2 weeks later, THE SAME PERSON replies to another post that triggers the automationIf Manychat sends again the automated message BECAUSE of that reply, does it VIOLATE the 24-hour rule?Thanks :) 

The new way to connect instagram accounts only allows me to add Instagram accounts that are in my Accounts Center, but I have full access to my clients facebook page and Instagram account. Before I was able to add clients IG accounts because I had full access, but now I can only add accounts that are in my Accounts Center, but the problem with that is that clients won't add their accounts to my account center because it can only be in ONE person's account center. How to I add IG accounts that I have full access now? Please help urgently

HOW CAN I MAKE AN AUTOMATION TRIGGER WHEN SOMEONE SENDS A MESSAGE FOR THE FIRST TIME ONLYWHEN I DO IT WITH A CONTACT LABEL, IT DOESN'T WORK IN EVERY OCCASION