General Q&A

I have created a new campaign in Facebook Ads, where I selected Partner appUse an existing message sequence from a partner messaging app. You can select the sequence or enter JSON code.Message flowFE Flow (Manychat) in short, i selected partner app and then manychat and selected my automation.. however, i’ve spent already $45 and i didn’t get any chats,  my ads are ultra high CTR… it seems like manychat isnt triggeredhow can i troubleshoot this?i am wondering should i use JSON instead? if yes, where do i get the JSON for my automation?   

I have my google sheets integration and created a broadcast. I had this working before to export all my contact data but now it doesn’t work somehow. It says broadcast sent but no contacts are appearing on google sheets…i’ve been trying for 2 days now…   

I am on the pro version of many chat and am unable to find a way to disable this branding. It would be great if you guys could help! 

I need help, i ask users to answer their ZIP code, and then when they reply I will send my next question. However, I can’t find the automation or the option to add “WAIT FOR USER REPLY” where is it?i am doing facebook messenger bot 

We would like to add a feature that allows us to send users who comment on one of our posts unique discount codes via Instagram DM by uploading an Excel file.

If instead of sharing the main account password, I want to assign someone to be able to connect Manychat, which are the minimum permissions required for it to work properly?Basic + Apps and Integration Full controlAnd then, on Partial access panel (unless Full control was required):Content Messages Community activity Ads InsightI guess it would work with Full control, but then, having that access just to connect Manychat (and if something happens with the account, this one could also be blamed).Any guidance?

Hi Community, How can I easily see how many new contacts (email opt-ins) I’ve gotten through ALL my Manychat automations in a one-month period?  I know where to look individually, but I need a one-month at-a-glance metric.  Thanks!

Hello community, I have a problem with the automatic assignment in my automations. I have two live chat agents, but one receives more leads than the other. What could be the problem? 

Hello! I am wanting 2 automations to be able to be triggered on posts sometimes, but we’re finding if someone triggers one automation on a post and then tries to trigger another one the other one doesn’t get triggered. OR they comment both words in one comment and it only triggers one. Is there a way around this? Thank you! :) 

Hello, , I have a question.When I had set flow that was completed….And then I edit the flow and add another step, so the automation will continue or ? Thanks :) 

Appreciate it Manychat. Proud to become part of the exclusive community aceiving what only 7% of the partners have been able to do. 🪅🎆

Hello ! I'm having a problem with my customs fields. Here's the situation:Thanks to the advice of a community member, I was able to find a solution to stop using tags and instead use custom fields to store info. I use a “campaign name” custom field for two purposes:Automatically fill in the campaign name in messages, automatically fill in the custom fields corresponding to the stages completed by the ambassadors (example > End Survey: Campaign 1, Campaign 2, Campaign 3).For now, I'll fill in the Campaign Name custom field as follows: {Campaign Name}; Campaign 1In this case, Campaign 1 is the name of the current campaign. This way, the custom fields corresponding to the different stages of the campaign remember all the campaigns, not just the last one. This poses several problems:When I send a message using the custom fields campaign name, it will look like this: “Hello, welcome to Campaign 1; Campaign 2; Campaign 3. Obviously this is not accurate.  If there are two campaigns at the

‏Does anyone know why the ‘Send Message’ module in Make isn’t working?

Hi everyone!Is anyone here using Wix Bookings and looking to collect client and appointment data through WhatsApp automation, then automatically create bookings in Wix? Is this even possible?Thanks in advance!

Hi, I saw on the pricing page of ManyChat that there are various costs to consider when running ManyChat on WhatsApp. These include the following:Number of seats Number of contacts Number of conversations (or per texts) Use of the AI Step featureI was wondering if it is the same with Instagram. Do I also have to account for the costs per conversation (or the number of texts we received and sent), or does this only apply to WhatsApp?

My director asked for subscription fee not monthly but yearly. Does manychat not have yearly subscription for now? thx bro

Dear ManyChat Community,I hope this message finds you well.I am writing to report an issue I encountered while attempting to create a subscriber through the ManyChat API. Upon submitting the request, I received the following error 400 message: "To create a subscriber you must fill in at least one field: Phone or Email or WaId."It appears that the API request to create a subscriber is failing due to a missing required field. According to the error message, at least one of the following fields must be provided: Phone, Email, or WaId.However, I have ensured that the request includes all necessary fields and their corresponding values. Despite this, the error persists, and I am unable to create subscribers via the API.Could you please assist me in resolving this issue? I have reviewed the documentation thoroughly and believe that the request is correctly formatted. It would be greatly appreciated if you could investigate the matter further and provide guidance on how to proceed.Thank you f

Is the IG DM beta open again yet? or any words on when it will be? I know it was put on pause due to meta staffing issues.I have a few accounts in the beta now but would like 1 more added

I am trying to set up auto assignment for two live chat agents. One of the agents already had 700 assignments on his profile, but the other one had 0. So many chat is giving ALL of the auto assignments to the agent with 0. This is a problem because they work commission. I want it to split it 50/50 moving forward. Can someone please help me figure this out? thank you,Jude

Hello everyone,I'm contacting you to get your opinion on the subject of tags. Currently we create different tags for each of our campaigns. Example: if we have an “End Survey” tag, we have a “Campaign A - End Survey” tag “Campaign B - End Survey” tag etc... The advantages are as follows:We can create very precise conditions and send flows when we want. We can keep track of which ambassadors have carried out which campaigns.The disadvantages are as follows: We have to recreate tags for each new campaign. We have to modify these same tags in flow templates We have a very large number of tags in our database.My idea was to create a single specific tag for each campaign (e.g. “Campaign A”) and use generic tags for all tags. However, this approach seems to pose two problems:If there are two campaigns running at the same time, the tags will interfere with each other.I'm obliged to delete the person's tags for the next campaign, thus losing the history.What do you think of my approach? Is it

Is there any way that when a new contact speaks on WhatsApp in audio, he gets the audio link just like we do with a user entry (file)?

Hello,I am currently facing one issue : ManyChat is not detecting my scheduled posts in the calendar for future publications on my page.To better illustrate the issue, I’ve recorded my screen.This is a major problem because I can't prepare my automations before the posts are published. For example, for a quiz, the idea would be that when people comment with a number between 1 and 9 under the post, it triggers a flow with the corresponding question.Therefore, it’s crucial that all automations are ready before the post goes live.However, due to this issue, I can’t set things up correctly in advance.I also don’t have the option to schedule future posts directly on the Facebook page; I can only use MetaSuite for scheduling.Even stranger, as you will see in the video, ManyChat does not detect the posts scheduled in the calendar, but it does detect the posts that have already been published.film my screem : https://www.awesomescreenshot.com/video/32284831?key=112c0688fb849347bf3e8357e14db859

I have a Manychat Telegram chatbot, and when I add 15 consecutive if-else conditions, the automation stops. Is there a limit on the number of consecutive conditions? Also, after each condition, I’m using "Set User Field" actions—could the problem be related to having 15 consecutive "Set User Field" actions? Let me know if this sounds good!P.S. If I remove one condition and action it runs.

Hello All,                I’m new here and I have been trying for hours to get into the basic automation's screen and every time I select it it just loads the page but its like scrolling through the automation's. I have rebooted, cleared cache, etc… and it continues to scroll every time I select it. The other tabs sequences and my automation's screens work just fine. I’m not sure what else to do. Has any one else run into this type of issue?Thanks 

Is there a way to have a knowledge base where Manychat can retrieve info for my customers?