General Q&A

Hi, Today I got the “We suspect automated behavior on your account warning” for the second time in three days.When it happened the first time, I turned off the Public Reply feature on my automations - according to some posts I found here. Now I got it again - does anyone know what I can do?

Hello, how are you? Someone knows why the automation for the response with a specific word in stories is not working for me?

After attaching Manychat to the pages I manage I have been getting a “Get Quote” button the remains persistent to the user. This was not visible to a user prior to connecting Manychat. I have looked it up before and it is called “Lead Forms” in Facebook. In the pages inbox settings I have disabled “Lead Forms” but it is not fixing the problem. The “Get Quote” button remains. I have no main menu’s set up in Manychat so I don’t know why this is appearing 🤔Anyone had the issue and fixed it?

Hello Everyone! Hope you're doing great!I've been testing Manychat and been enjoying it so far!However since I'm a programmer, I find myself wanting to do some stuff through code instead of using the UI…Is there a way to create a flow block throw the API? I cannot see any corresponding endpoint on the swagger documentation... But I also read elsewhere that the documents might not be the most up to date ones…Any help is much appreciated! Thanks a lot!

Is support always broken?  Who does the Q&A testing? 

Anyone else having problems with automations not sending today (12 Sept 2024)? I have refreshed permissions and still nothing 🤷‍♀️?

Hi everyone,I am currently trying to set up our first automation and on some point I can’t save it. This is, what our automation looks like:We want our users to comment on a post. Then they should receive a DM where they enter their eMail address. After that, we want to send them an eMail. When I try to save this, there is an error message:I tried to mark the message as Comment reply, but when I do so, another message block pops up. I thought: Okay, I have to confirm to the user, that he is getting an eMail now in this message, but this second message block can’t be connected to any other following block, so the automation ends there. What am I missing? Can anyone help me with this, please? Thank you so much in advance!Best regards,Kristin

Hey Team, i need to update the whatsapp_phone of user’s whos already subscribe to my Instagram account few mounts ago, but when i am trying to do that, i am getting a success but not really getting any number there.This is the contact i want to update → as you can see she got an custom field of “phone” which i created as i ask her for the number later down the road but cant set is as phone as our customer dont really put the full national phone number which can cause us to lose leads for that.So the first problem is that i cant set an “auto national number” as my customer will not write the full number of (+972) and they directly write there country number which start with 0.the second problem is that the API to update that part is not really working.and the third issue as that i cant seems to find the merge contact API as a workaround.This is the API call that i use: and this is the Server response that i get: but nothing really happen.What can i do about that?right now, i need to cre

Hi first post hereI have seen it on someone elses flow where through the flow they ask what shall I call you, the person enters their name for example Anna and the flow carries on to the next step can anyone help please

I don't have this menu. I need to take 4 photos, 2 in a row, and 2 more in a row. and he posts 4 separately in full size, and the message becomes very long.but I found in the article that there is such a menu,https://help.manychat.com/hc/en-us/articles/14281274994332-Instagram-Buttons#toc_How-to-Set-up-Instagram-Buttons-with-a-Gallery- , but I don’t have it  

I’m having an issue where my automation is restarted when someone repeats my trigger words. So for example, if the word is ready and someone DM’s me that, and the first message they get is “Here’s the info you’ve requested….” and then later in the convo they say, “thanks for the information, I’m ready to get started” the automation starts all over again and says “Here’s the info you’ve requested...”  How can I stop this?! 

So I am having unread messages be marked as read or seen when I haven’t touched them. Been an ongoing issue for a few weeks. I have already tried refreshing permissions 

One of my prospects sent me a photo of her whatsapp screen, with an old price I've used a long time ago.Can I search my Manychat templates to verify the source of this message? I've looked at the my templates and I coudn't find it. I've also looked at the dhat history but didn't find it.Now everybody asks me for the old price.

Hi. I want to place buttons on my webpage that will open directly in Messenger. So a click on a button forces opening Messenger app on a phone.Years ago it worked very well. Now all I’m getting is another window that show that I have to log in to facebook or download it. Is there any way to force the button click action to open the Messenger app straight away? Thanks

Hello, I just noticed there is “AI step” option in the automation now… it cost pretty much more than just the automation so i would like to know if anyone tried ? is it GPT-4 level of answers ? does the chat bot remember the answers of lead within a chat to continue the conversation properly ? is it really much better than openAI integration which is way cheaper for me currently.. and last question this one about OpenAI integration : Can anyone help me with setting up an AI chatbot for IG ? i already set it up actually, answers are ok but the way i did the bot has no memory at all about what has been said in the chat so he repeat the same thing many times it look stupid :P i’m learning fast just need some guidance how to do.. 

I have a contact/influencer colleague with a large (1M+)+ Instagram following who is concerned about using story reply or DM automation on a large scale.She was told from another influencer with a similar audience size that a large volume of Many Chat automations on a similar account shut down their Instagram completely.Has anyone had any experience with this?  Had their IG shut down for a high volume of automations used?It seems unlikely to me as long as the automation itself is compliant with policies and well built.TIA!

I received a warning from Instagram “We suspect automated behavior on your account” I am instructed to disable automation tools or risk having my account permanently disabled. I just started using Many Chat and with my second trigger post I received this message. Is Many Chat not allowed on Instagram? What do I do to ensure my Instagram account is safe?

Estou usando o Manychat na versão gratuita, porém de uns dias para cá, toda vez que vou ativar o fluxo ele me diz que não posso ativar  Widget na versão free. Eu faço fluxo e configuro para ativar com um comentário em um post do Instagram.

Hi, I’m creating a flow for facebook comments that has Call To Actions for viewer to type things like one, two, three in the comments to trigger certain flows. I am having a parsing issue where if the viewers comment things like “alone”, “someone”, “money”, and other words that have my keyword as subsets, it also triggers. Examples:al[one], some[one], m[one]y. I have it set as “comment includes one of these keywords” on Manychat and i’m not sure how to make it more strict. I also want to utilize numbers like 1,2,3 as my keywords but any number like 451 would trigger the “1” flow. Any solutions?

Has anyone experienced the issue of not being able to send a contact through a campaign again in Drip once they’ve already been subscribed? The Zap keeps getting halted. 

When I go on the web site, on the package page the free pla should give me access to this :Channel Access:Instagram DirectMessagesFacebook Messenger• WhatsApp when I try to do my instagram comment reply it says : instagram comment is a pro feature and ask me to upgrade my plan.is it normal ? could you help me with that ? 

hi everyone,I need to know how I create a automatic messagefor download a ebook but only if you follow me and if notthe message told you.I don’t know if it’s clear.sorry for my English.thanks per avance

After repeated attempts I still cannot connect my Facebook account after my page got deleted.  I had to create a new facebook profile and a new company page and now it’s not connecting.   I have the proper permissions set.   

Manichat does not display all the dialogues that were started.Or it can show the new dialogue and the first message, but not the messages that were sent later. How to solve this problem?Refresh Instagram Permissions does not help! 

Hi everyone! I have an automation for a tech repair store that works well during business hours, but the company closes at 1 PM on Saturday and reopens on Monday. During the closing period, the customer receives an automatic interaction with an AI, but after finishing that interaction, the 24h window gets closed.I’m wondering if anyone has implemented a strategy to keep the conversation window open until Monday morning, without needing to use a message template. Any tips or automations that could be set up to ensure the customer interacts on Sunday, for example, to extend this window?Thanks in advance for the suggestions!