General Q&A

I have a quick question about the recent Messenger update from March 4, 2020.I understand that if a user doesn't respond within 24 hours, bot messages aren't supported. I noticed there are two message options: within the 24-hour window and outside it. Will the second option meet our needs?Thanks in advance for your help!

Pessoal, alguém me ajudaria a configurar a função DM List?Eu vi algumas (poucas) pessoas dizendo que usam no Brasil. Ao buscar conteúdo sobre como configurar, somente achei dos EUA, e pelo que vi/entendi, a funcionalidade que eles mostram não está ativa para mim. Alguém sabe algo sobre isso? 

Hi, All my Manychat automations has started sending double messages every time they are triggered. Any idea what it is?Even the story mention reply which is a pretty simple flow sends double messages. It was working fine before.  Thanks in advance!

I've implemented automated workflows that utilize the ChatGPT feature, but I'm encountering an issue where our chatbot isn't triggering as expected. I've conducted some preliminary research within our company to identify any potential API misfires, but I've reached a point where I need additional support to investigate further.These automations have been running smoothly for the past 2-3 months, but recently, they've been consistently failing. Apart from recent updates, there haven't been any significant changes to the overall flow.I would greatly appreciate your assistance in resolving this matter.

Hi, all. My name is Eduardo, and I’m currently a developer for a small chilean agency that offers services to real estate companies.I’m trying to fetch external data from a CRM to populate a reply . There are indications that this is doable, but I’m stuck because there is not a dynamic block available as a WhatsApp reply. Is there any way to do this via an external request? I’m already formatting the data as the documentation for the dynamic block says, so I only need to show the response on the reply. Best regards, Eduardo. 

Anyones Instagram comments still not working?ie people comment on post but Manychat doesnt send anything to them..Ive had this problem for over 2 weeks now so annoying.

everything on my IG is very very slow since using many chat. i cannot load DMs on instagram, post without the app crashing and it’s frustrating. has this happened to anyone?

Hi there! I was trying to Connect my Instagram channel and an error keeps ocurring. When I login the page refreshes and makes me login again constantly. Does anybody know how to solve this?Thanks!

Hi everyone!Does anyone know how to ask for a country code phone number using Instagram Chat Flow?I would to like to ask users to select their flag before including their Whatsapp number so there’s no problem with formats and country codes… Ideally, it would be:1-Where’s your WhatsApp number from? Flag selection2-What’s your number?Input: phone number Thanks

Hi. I would like to ask if anyone knows how to change or update the device that receives the OTP when signing in Manychat? I’ve already submitted a ticket last March 25 and also did a follow up but no reply until now.As of now, we can’t use our account in other devices.Thank you.

Hi, Over the last 2 days, I have gotten comments on my posts for automation to send a DM. On the post, I can see I have comments, but when I open them, nothing appears. In my manychat, it shows 0% CTR so despite there being comments; the automation isn’t going through. Is this a manychat or Instagram issue? Thanks!

Last week my Meta account was hacked and the hacker deleted my FB Business page that is tied to manychat pro account.  Now my automations are not firing in Instagram.  This is costing me thousands of dollars a week in loss of sales.I created a new FB business page, but cant figure out how to switch out the old one that is gone (Says I dont have sufficent rights) because it doesnt exist. How to disable and enable my new business page? 

I'm in the process of launching a new agency focused on AI automation, and I have a few questions for those experienced in this field. Specifically, I'm curious about account and contact number management. Should I be managing all the accounts and new contact numbers directly, or is it standard practice for the client to create their own account and then grant me access? I encountered a hurdle when I attempted to add another contact number to my account; a notification appeared stating I've reached the limit. Any advice or guidance on this matter would be greatly appreciated.

안녕하세요캐주얼 모바일 게임을 서비스하고 있으며, 인스타그램을 통해 참여 이벤트도 진행할 예정입니다.캐주얼한 게임이다 보니 아이들이 많이 참여할 것 같아요. 현재 인스타그램에서는 미성년자에게 DM을 보낼 수 없는 것으로 알고 있습니다. MANYCHAT의 자동 메시지 전송 기능은 미성년자에게 직접 메시지를 보내나요?

When I receive a message. Detect when you send a media message. I didn't see it in these options. When a user sends a media message, what should I write instead of the keyword? To detect the media message?

Facebook comment automation isn't working anymore, but sending messages is still functioning properly. However, I need both features to work. Can anyone educate me on the real reason for this issue? And how can I fix it? Please help me.  

¿CÓMO PUEDO HACER UN DISPARADOR DE AUTOMATIZACIÓN CUANDO ALGUIEN ENVÍA UN MENSAJE SÓLO POR PRIMERA VEZ?CUANDO LO HAGO CON ETIQUETA DE CONTACTO NO FUNCIONA EN TODAS LAS OCASIONES

Hi everyone! I have built an automation that works fine for Android devices but not in iOS.I use conversation starters.When iOS users click, none of the flows trigger. Does anyone know what’s going wrong?

Hello everyone,I hope this message finds you well. I'm currently encountering an issue with DM automation for comments on Instagram.The automation process I've set up involves sending a private message to individuals who comment the word "extract," providing them with a link to download a PDF. However, despite testing it with several accounts, I've noticed that it's not functioning as expected.Initially, it worked smoothly with my primary account, where I tested it by commenting on posts made by real individuals. However, even with the same account, I'm no longer receiving any messages in my DMs when I comment with the keyword "extract." I'm uncertain if there's a limitation on sending multiple links to the same person.Furthermore, when I tested the automation with other accounts, the outcome was the same - no messages were received upon commenting with the designated keyword.I would greatly appreciate any assistance or insights you can provide on

I created an automation for Instagram and it says it's active but it's not working. Everything seems to be connected, I refreshed the page, deleted the video and re-uploaded and it still doesn't work. what could be the problem?

Hey guys, I've been trying to set a custom field using Make <> Manychat and it worked. But the problem is, the date format is not being set in the right format, because it looks like Manychat does not accept the formatting I chose and sent from Make. I found a way to format the button variable inside Manychat! But now my problem is, the button name using the variable custom field is not being accepted, it says: "Button Title is longer than 20 symbols", when it's really not. If I format with only Day in the date, it is still giving the same error message. Anyone here can help?

Hey! I made a flow of 4 questions to trigger when someone comments on post. For the first 2 questions, trigger worked well but not after that.  Last 2 questions are not being answered in messenger. I checked but it is not happening. How can it be done? 

Today is the first time I’ve ever tried to use ManyChat. I’m wanting to automatically send a message to to anyone who comments on a reel or post with a trigger word. I’m connected to fb and instagram. I’ve gotten my actual messages through here so it definitely is connected and works. I attempted to post a reel today, set the trigger words up in ManyChat, used the “add button”  link with correct and working urls. When I tried to comment from my personal account though to confirm it was working, I got an error message. Attached is a screenshot. I’m really not sure what to do here- I took the post down in the meantime. Help please! 

I need your help. Days ago I connect with many chat, and the first day working very well, but after a day not responded in Instagram.and the support tell me 1. Re-connect CGTs:  and I don´t know what means.If someone explain in Spanish will be easy, if not in English.Thanks in advanceMarilo

Hello everyone, I need some help. I have a main flow where i’m asking a user to pick one of the options that he wants. example: “text option that you want to use 1,2,3,4,5”. then I’m waiting for a response from the user and depending on his choice i want to start automation with a trigger. How can I do that!Thank you very much)