General Q&A

Hello everyone !I've recently noticed that the automations don't display properly in Instagram messaging on the browser.I'm wondering if there's a way to create a specific message for people using the browser so they understand that they'll need to continue on their phone, for example. 😊Has anyone else encountered and solved this problem ?Thank you ! 

 Hello! I'm having an issue with my ManyChat and Instagram accounts, it's like they become unlinked and the automation stops responding, it just stops working. The strange thing is that it happens across all the accounts I manage, regardless of whether it's a paid, free, or trial version. Has anyone experienced this? Can you help me?

I noticed that for Facebook Messenger there are options to get users to subscribe to broadcasts, usually through the Messenger List option. I’ve heard that you can do the same for Instagram but Instagram options aren’t giving me that same functionality to get subscribers. I feel like I’m missing something so any help would be appreciated. Thanks! 

Hi,  I have a free account, linked to my Instagram. Just went to set up a new automation and despite going through the process as normal when I set it live and go to ‘my automations’ it’s showing it as ‘off’. When I go back in, the trigger is set as disabled and there seems to be no way to change it. Having looked back it seems to have turned off a few of my automations (but now all). Any idea what the heck is going on?!  Thanks, Lucy

Hi all, I've set up a sequence for when someone comments a particular word either on my stories, posts and reels for Instagram but I've noticed that when people do comment the particular word that it's not working. I can't seem to figure out why. Would anyone be able to review and see where I'm going wrong? Thanks so much! https://manychat.com/flowPlayerPage?share_hash=766182_6d991c1d51166c027944dbec88071b299bcaba67

Hi, I have 5 Instagram accounts connected. I have connected Instagram accounts and Facebook just as the guide shows. automations i had used to work but now simply dont. i am quite dissapointed paying 75$ a month and not a single automation is working with my keywords (bare in mind it used to work perfectly) whats worse is manychat has no livechat or support to help me fix and Urgent issue as i need this fixed ASAP. Does anyone have a way to speak with the developers?

Are the growth tools in violation of the Meta Terms and Conditions? https://transparency.fb.com/en-gb/features/approach-to-ranking/content-distribution-guidelines/engagement-bait

QR Code isn't sending automations to customers after clicking get started button or doesn’t show the correct automation, and yes I refreshed permissions.

I start making my first automation on Manychat 🥳.After the customer get the message, i try to open the link, but manychat comes with a white screen (doesn´t open the URL). the website is correct and on manychat is the correct URL it is loading very quickly.. but when i try to open it with manychat in the instagram messanger i cant open my URL.

Hi Everyone, I”m a new Manychatter, can anybody tell me how to connect my Manychat Flow to my facebook ads?  

The flows that has a Buy Button attached to it does not send out. Is there a bug to the Buy Button? It has been a month since the last time it can be used. 

Hi, anyone else has the problem that the automation does not continue after the smart delay? See picture 

Hello Manychat folk!I’m new to the Manychat platform and have a newbie question. For the “keyword” feature, how does Manychat treat capitalization? For example, if my keyword is “network” will it trigger the automation if people comment or reply with every possible instance of capitalization of the word (for example “Network” and “NETWORK”) or do I have to continue putting in every possible capitalization option as a keyword?Thanks for your help!

Does anyone know why webhook errors occur when using Elementor Forms + Make/Integromat?This happens sporadically, and I haven't been able to identify a pattern. I'm sending contact data through Elementor Forms via a webhook to an automation in Make, which then registers the contact in ManyChat. The issue seems to be between my site and Make.

Hello, I wonder if we can have a discounted subscription as students of a university? And / or do you have country based pricing differentiations? I would love to go pro, but the pricing is not reasonable at all with my intentions for usage and country economics, and even all the other paid tools that cover a lot more of required needs. Please let me know if there are any options we can applyThanks!  

Hi, is there a place to get the very basics of Many Chat explained simply? We’re using it currently, with great results, for automated DM’s from IG comments. But, I know I am not using ManyChat to it’s full potential and I am not capturing or building any sort of lists/contacts in this process. Any help is appreciated.

I want to start a Quiz for my Instagram Follower, because I see it by Jenna Kutcher (Instagram Summit) with big success. I have Video Courses, Coachings and so on. My Question is… which kind of Quiz is the best to getting Leads for my Products? I don´t see more information from Jenna.  There are many Options… - When follower comments on my Posts or Reels - When follower replies to my Story - When follower sends me DM with a specific - When follower comments on my Live - Just want to write content - Other. Thank you very much  

I need ASAP assist on why my manychat is not working please 

Hello guys…..not sure if there’s a glitch with ManyChat.I tried previewing my flows both on IG and fb but they only open in WhatsApp when I click on preview.Can someone help please?TIA

Good afternoonCould you please tell me: when a manager started chatting with a client, is it somehow fixed in the client's variables?I need to transfer data to CRM and I need to transfer the name of the operator. How can this be done?

Hi Folks, I have a silk Lingerie brand. I am trying to channelize through Whatsapp into B2B Market. I am not able to send whatsapp broadcast messages to my import contacts. Strange thing is i have two personal numbers, where i am receiving the broadcast messages

Hi everyone! I need some help here…This is one Instagram´s automation, my problem is with “immediate response”. Some people in Ig can´t see it and the automation can´t proceed.  What could be the reason? ¿What can I do to fix it?  

Hello, i have a problem xxith many chat it doesnt recognize my page facebook which was a profile facebook back in a year i made the transformation but manychat dont take my page like a real page ! could you help me ?

Hi! Everyone,I was putting together a flow and just thought I was about unpublished a previous flow and install a new one? There is a comment that stated “Marked this message as a “Comment Reply” if you want to send it as a reply to a post or reel comment” I have gone through the video tutorial and I can’t seem to find the topic of these. What am I missing? The beginning of the flow is “User comments on Your Post or Reel” What exactly did I overlook? Any response are appreciated.