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General Q&A

Any questions you have about using Manychat.

  • 3,041 Topics
  • 6,060 Replies
3042 Topics
SCL
SCL
asked in General Q&A
Wrong automation trigging

Hello, The wrong response is being sent on Instagram when I enter the word "makeup". How can I find the automation that is causing the issue? I already checked livechat as suggested in the documentation but no automation identifier could be found.

210
SCL
testjf
testjf
asked in General Q&A
Account downgrade : what's happen about contacts ?

Hi !What happen if we downgrade an account, about contacts who are over the limit ?Thanks a lot,R.

420
testjf
TamaraRidge
TamaraRidge
asked in General Q&A
ManyChat not sending email data to Activecampaign in Make

I have a scenario built in Make to Create/Change contact information and send to ActiveCampaign. The problem is, ManyChat isn't sending email information from my flow in ManyChat to the AC module in Make. Any idea how to fix that?Thank you,Tamara

391
Gustavo Boregio
Jéssyca
JéssycaUp-and-Comer
asked in General Q&A
{"error_type": "OAuthException", "code": 400, "error_message": "Your activity off Meta technologies is currently turned off."}

I can't access manychat using the Instagram channel, as it shows this error on the screen. My Instagram and my Facebook page are commercial and connected.

801
Jéssyca
zhanar
zhanarUp-and-Comer
asked in General Q&A
Сообщения в инстаграме не отображаются

сообщения в инстаграме не полностью отображаются, как решить?

420
zhanar
Kellmac1
Kellmac1
asked in General Q&A
Chat GPT request not working

Having serious trouble with performing chat gpt requests. the flows were built 4 months ago and have worked fine up until this week. Now there is nothing happening when I call for chatGPT action. no error message, no nothing the automation just stops. I have ensured the fields are all correct and that chatGPT is interegrated correctly but still no results

430
Kellmac1
Frederico Azevedo
Frederico AzevedoUp-and-Comer
asked in General Q&A
Is it possible to send automations/broadcasts to a WhatsApp Channel?

Hello everyone,is it possible send automations/broadcasts to a WhatsApp Channel?I would like to use ManyChat to schedule a message to a WhatsApp Channel so no one has to stay awake when we are promoting new products to other countries at the optimal time for those users.Is there a way to do so?Thank you!

220
Frederico Azevedo
yasabyr
yasabyrUp-and-Comer
asked in General Q&A
ManyChat API

How to use /fb/sending/sendContent?For now it looks like this:{  "subscriber_id": 1713298109,  "data": {{         "version": "v2",         "content":{             "type": "instagram",             "messages": [{             "type": "text",             "text": text,             },],         "external_message_callback": {         "url": "https://doctor-dent-aidachatbot-c0e090c513c2.herokuapp.com/",         "method": "post",         "headers": {           "x-header": "value"         },         "payload": {          "id": 1713298109,           "last_input_text": "text",           "key": "value"         },         "timeout": 30000         },     }   }},  "message_tag": "ACCOUNT_UPDATE",  "otn_topic_name": "NO"}But I don’t need any tag and otn_topic_name.  I tried to remove them but another error occures. Tell me how to fix it please

1320
yasabyr
AHMED EL SAYED
AHMED EL SAYED
posted in General Q&A
How to add two Facebook and Instagram accounts for the same brand

How to add two Facebook and Instagram accounts for the same brand  

250
AHMED EL SAYED
Desireemia
Desireemia
asked in General Q&A
Automation starts in DMs even when the person doesn't comment the specific keyword

How do I correct this? Everytime I make an automation with a specific word trigger, and someone send me a DM or a reply to my story on Instagram, the chatbot answers and send them into a sequence. They have not typed the keyword or comment that I used in the trigger. How do I fix that or turn off automatically answering my DMs?

150
Desireemia
Estefany
Estefany
asked in General Q&A
recuperar numero

Hola, me pueden indicar cómo recuperar mi número de manychat?? Esto ya que no deseo continuar con la herramienta

260
Estefany
machito321
machito321Up-and-Comer
asked in General Q&A
This is not working as intended.

Trigger is not functioning properly and is not indicating a problem. 

80
machito321
Mvrk23t
Mvrk23tUp-and-Comer
asked in General Q&A
Issues with Refresh Permissions

Here is the message that I’m getting:Channel permissions lostMessenger channel lost connection with this account. This happens if you have changed settings on the Meta side or logged out of its platform.It's easy to fix by clicking on the “Refresh Permissions”. Go through the steps and grant channel permissions to Manychat:I’ve tried numerous times and the same message comes up. I am the admin for my client and this just happened when I tried to preview on my FB page.I also have these notices as well:Some issues with account's permissions were found. Facebook page Admin has to Refresh Permissions.Refresh PermissionsYou have insufficient rights to reload the accountNot sure what is going on. Really need your help.Thanks in advance, Skip

11246
DosLunas
jabaco
jabaco
asked in General Q&A
How can I disable mcp_token in links

I noticed some of my accounts gets the ?mcp_token parameter added automatically and other don’t I want to know why is that and how can I disable or enable at my will o manually this parameter  I know this is a toke from manychat to track website visitors but I do not understand why some of my accounts have this and others dont Thanks for your help

910
jabaco
PhilTheBurn
PhilTheBurn
asked in General Q&A
Quick reply buttons not working with Android

Hi all,  I have an issue….. It appears my “quick reply” buttons are not showing on Android phones. So when I say “click the button for more” etc, there is no button to click! Anyone else experienced this and if so how to get around it?  Nice one.

2614
Wmoryk
brinntomes
brinntomesUp-and-Comer
asked in General Q&A
I have an instagram message sequence that when someone sends me a message should trigger for messages, story comments or posts but non are working why?

I have an instagram message sequence that when someone sends me a message should trigger for messages, story comments or posts but non are working why?

150
brinntomes
Tuyo
Tuyo
asked in General Q&A
broadcast function not showing on dashboard

i saw others youtuber that there are broadcast function on their dashboard but mine doesnt, i dont know why, and im using free trail now.

181
Mozin
Bee Interactive
Bee Interactive
asked in General Q&A
If replied condition

Hi Guys!, I want to have a condition that works as the following: If someone replied to the message (within a time period of a few seconds) it would go to message AIf someone did not reply in that time period, it will send message B

370
Bee Interactive
azzamcell
azzamcell
asked in General Q&A
how to find the IP of the WhatsApp manychat bot

how to find the IP of the WhatsApp manychat bot

240
azzamcell
LOSTGARDEN
LOSTGARDEN
asked in General Q&A
I'm connected to different Instagram account

I just made my first Manychat account and connected my Instagram. But it appears to be connected to a different IG account. I want my business account to be connected, but it’s connected to my personal IG account. How can I fix this?

100
LOSTGARDEN
Jairo
Jairo
asked in General Q&A
MANY BALD WORDS

Hello, I have 2 doubts.The first is that I need ManyChat to respond differently depending on the word in a post. That is, in post 1 send an image by typing "b" and send another image by typing the word "b". The detail is that I have 23 words. The other route is to start the conversation with a keyword and in the chat respond with a keyword with an image. Where can I read about it and how can I develop this.

150
Jairo
TABMan
TABManUp-and-Comer
asked in General Q&A
Preventing Progression After Multiple Invalid Responses in Survey Automation

Issue and Request for Assistance Issue:When users enter an invalid response four times, the automation incorrectly moves to the next question.Request:I need help setting up the automation so that after the fifth or sixth invalid response, it tells the user to try again later or restart the survey, instead of moving forward. Flow SummaryObjective:Triggered by a Facebook ad, the automation asks customers to answer three questions to earn an exclusive discount.Flow:Welcome Message: Introduces the survey and prompts users to start. Survey Questions: Question 1: Prompts with quick replies. No Response Handling: Reminders sent at 2-hour intervals, up to four reminders. Fourth reminder ends the session and reroutes to the beginning. Question 2 & 3: Follow the same structure. Invalid Response Handling: Users have 3 attempts to enter a valid response (choosing from quick reply options, doesn't allow custom text input. On the 4th invalid attempt, it currently moves to the next que

374
Gustavo Boregio
Damon Deng
Damon DengUp-and-Comer
asked in General Q&A
How to recontact old leads?

So right now I have a bunch of old leads that I want to recontact and mass DM  I’m trying to figure out how to do so  Does anyone know what automation to set up? I set up an automation where it runs when a new tag is applied but when I apply a new tag to the old contacts it doesn’t send the automation through 

442
Damon Deng
Fan Wong
Fan WongUp-and-Comer
asked in General Q&A
how to solve crop issue

Meta issue: Some messages that contain buttons may appear cropped on the Instagram app.

1313
Fan Wong
Aimie
Aimie
asked in General Q&A
Default Reply

Hi, I get this annoying automation where my bot keep answering “sorry I didn't understand. This is a default reply. please change it by editing the flow "Generic Default Reply"”Even if the word under my “keyword” it still do that. And even if I completely turn off the default reply, it still do that.Can anyone help :(

5833
JESUSFMARQUEZ
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