Ask and troubleshoot

Hola, estoy usando Mnaychat con Klaviyo. Uso la “Accion de Klaviyo” para pasar el email a Klaviyo. En este momento tengo una nueva lista creada pero me gustaría usar mi lista principal para que no tenga que traspasar contactos todo el rato. ¿Hay manera de identificar los contactos que entran por Manychat en Klaviyo? Hay alguna propiedad que se recoja?I am using Manychat to collect emails in Klaviyo. I am using the feature called “Action for Klaviyo” and I have one question: if i connect with my main list how do i know which contacts came via Manychat? Is there a way to identify in Klaviyo the source as manychat? Thank you

Hi ManyChat team and community,I’m Felipe from Social Lab Creative. I’m currently trying to connect the official Instagram account @clubesmartshoot to our ManyChat workspace, but I’m constantly getting the message:“This Instagram account is already connected to another workspace.”Over the past week, I’ve taken all necessary steps to remove the previous connection:✅ Removed the ManyChat integration from Meta Business Suite✅ Removed the app from Instagram’s authorized apps✅ Revoked permissions from Facebook Business Settings✅ Cleared caches, tried different browsers and devices✅ Created two support tickets (#356460 and #357340) — no replies after 5 days✅ Tried email contact and support chat, but the conversation closes automatically with no agent responseWe urgently need to connect this IG account to launch automated DMs tied to a campaign with paid traffic, and we’re blocked from executing critical flows.This is the ONLY official Instagram account used by our brand and there is no reaso

No funciona la automatización cuando el usuario pone la palabra clave ya probaron muchas veces. Está fallando algo? https://www.instagram.com/reel/DL5wVq0xw8O/?utm_source=ig_web_copy_link&igsh=MzRlODBiNWFlZA== 

Hi there, I have tried refreshing permissions and this automation is still not working. The last 3 people who commented the keyword didnt get an automated response. The automation is on and pointing to the right post. Any advice? https://www.instagram.com/reel/DKfEhWsAjBL/

Ya revise todo, actualice los permisos, elimine la cuenta completa y volví a crearla. NADA FUNCIONA. 

I work for a big brand and I’m worried about people abusing the comments to DM automation and commenting the prompting word but sneaking in abuse/ rudeness/ comments that don’t align w our image.Is it the case that only comments that contain the prompt word and only that will receive a DM?

Olá Pessoal,Acredito que muitas pessoas estejam na mesma situação, mas não encontrei nada a respeito.Hoje:Tenho um número de WhatsApp que utilizo no Manychat, tudo perfeito funcionando. Novidade:Vi que saiu uma novidade de coexistência (usar o mesmo número tanto no Manychat quanto no WhatsApp Bussiness). Quero implementar isso, só que as únicas matérias que encontro são quando já estou usando o WhatsApp Bussiness e vou incluir o Manychat. DÚVIDA:Como pegar meu número do Manychat e incluir no WhatsApp Bussiness?

Hello, i’ve set up a many chat to allow me to use my voice flow chat bot through many chat. I keep getting a reply saying “True”. Can anyone help with this?

Hi everyone,I successfully connected my TikTok Business account to ManyChat. However, when I send a DM from another account, it never reaches the ManyChat inbox and doesn’t trigger my simple keyword automation, while everything works fine on Instagram.What I’ve tried so far: Refreshed TikTok permissions multiple times Disabled all automations in TikTok Business Suite Tested DMs from different TikTok accounts Any idea what could be wrong? Thank you

how do I add audio to telegram and the app appears as if it was recorded in real time? because when I add the audio in the automation it appears as if it were just a file

Hi I just created an automation: Auto-DM links from comments:Can I sponsor that post? Could be useful, but I remember I listen somewhere that is not possible sponsor that post...AND I WANT AVOID BAN! Can u pls advice?Thanks in advance!

Hey, I deleted a funnel and the manychat automation linked to it. I have new automations using the same trigger word GUIDE, someone just commented on an old post, and the word GUIDE triggered the old deleted message, but then obviously the link to them to a deleted page. How can they receive a message that has been deleted? And how do i get the trigger word to only send the new guide?

Hi group! We have been using Manychat with Instagram for a few months now to send links via DM after users comment on posts/reels/stories.All automations have suddenly stopped working.I've seen other people on the Manychat forums with the same issue, but no solutions!I've tried all troubleshooting recommendations on their documentation pages and internal help tool, to no avail.Anyone ever solved this issue here? Any tips?We are at our wits' end and losing leads despite being paying customers! Also no response from support on our ticket yet...

Hi, I am trying to connect my fb page. It says that it is waiting to be verified but I have no email. How can I disconnect to try again?

OLD ACCOUNT MANYCHAT: I've reached my limit of on my free plan. Can't use contacts because of 24h rulesCan't add more than 1k, unless I pay a plan I don't need on this account... What if I delete contacts? Do I have other new 1k contacts "space" available? Thanks

My Manychat is connected to WhatsApp api number, and Facebook, but when I am running the engagement app, the destination to message. Yet unable to connect partner app. It is showing the JSON method, which is not available in Manychat. 

Hey, can anyone here help me out? I’d like to know how I can switch from the API to the official WhatsApp Business app so I can use coexistence mode.

Criei um campo personalizado do tipo texto (Subscriber ID) e uma regra, tendo como gatilho a inclusão de uma tag (Cadastrar ID Usuário) e com a ação de preencher o campo personalizado com o ID do usuário.Quando aplico a tag individualmente, a regra funciona. No entanto, quando seleciono todos os contatos e tento um ação em lote, apesar da tag ser adicionada aos usuários, os campos personalizados não são preenchidos.Alguém saberia informar o motivo? Haveria outra forma de fazer isso?

hey all im currently trying to add many chat to make.com make.com is asking for a access token i have put my api key into make.com thinking that was the access token but make.com is saying thats not the access tokenany advice or help is much apreciated

Hola comunidad!!Reciente hice la conexión de Whatsapp business app a Manychat, escanee el QR de la app en mi navegador y funciona perfectamente.Ahora cuando se intenta escanear el código desde otra PC da error y no se conecta (Pc para dar ssoporte)Alguien sabe cuantas sesiones de WhatsApp puedo tener abiertas cuando está conectado a Manychat, o simplemente debo usar la aplicación de Manychat con diferentes puestos para que diferentes personas intervengan en el chat.Saludos!

Hello Everyone, I am planning to join manychat affiliate program but before that i need to understand more how manychat affiliate works, question are below :1. Do I only earn a commission if the user signs up for the 12-month plan? If the user chooses to pay monthly (at the end of each month), will I still receive a commission?2. If a user signs up for a 12-month plan but cancels after the first month, will I still receive a commission for the first month? 3. I'm targeting live streamers as my first client segment. My goal is to automate the process where their customers—coming from Facebook, Instagram, or WhatsApp—receive a message, fill out a form, complete a purchase, and have the order details automatically sent to an Excel file with notifications. Can ManyChat handle this entire flow? 4. I plan to help clients by creating their ManyChat accounts for them. Do I still need to register them through my affiliate link to receive the commission? Or is there a way to assign their account

I’d like to manually add an email system field to a contact and I cannot find a place to do it. Support articles say this can be done in contacts by clicking on the user, but I’m not seeing the option to add system fields at all. I can add custom fields, but the automation I’m trying to trigger requires the email system field to be filled out. Here’s a screenshot to show you what I see in the contact with nowhere to edit the system fields or add one for email.  Thank you! 

Olá pessoal, tudo bem?Hoje tenho um fluxo em meu manychat onde me utilizo do nifty image para gerar uma imagem dinâmica (Com nome e foto do usuário) como uma espécie de crachá.O que está ocorrendo é que ao fazer a requisição para o nifty image está ocorrendo um resulto 200 (ou seja, está saindo certo do nifty image) mas ao chegar no manychat pela 1ª vez, acontece o erro da imagem abaixo.No entanto, como esse erro venha ocorrendo, implementado um processo onde o usuário confirma se essa imagem foi gerada ou não. Quando não é gerada, o processo de repete e chama novamente a mesma rota, que por sua vez funciona e gera a imagem corretamente. Queria entender se alguém já passou por esse desafio e como conseguiu solucionar para que as imagens dinâmicas sejam geradas de 1º e sem esse erro apontado pelo manychat, de não conseguir completar a requisção.Muito obrigado e fico no agaurdo. 

Good day, I have successfully integrated with the ManyChat API and can validate and Create subscribers. However sending of WhatsApp messages is not working, Please check my payload and logs below:From your application logs (supabase/functions/whatsapp-checker):Timestamp: 2024-12-27 14:15:24 UTCSubscriber ID: 657681435Customer ID: AQT25759Message Content: "Congratulations Steven! Your application has been approved..."API Endpoint: /fb/sending/sendContentMessage Tag: ACCOUNT_UPDATEAPI Response Status: 200ManyChat Response: {"status":"success"}API Request Details:{ "subscriber_id": "657681435", "data": { "version": "v2", "content": { "messages": [ { "type": "text", "text": "Your message content here" } ] } }, "message_tag": "ACCOUNT_UPDATE" }Details:Subscriber ID: 657681435 Phone Number: +2775******* (masked for privacy) Timestamp: 2024-12-27 14:15:24 UTC API Endpoint: /fb/sending/sendContent Message Tag: ACCOUNT_UPDATE API Response: HTTP 200 with {"status":"success"} Issue: Message shows

He realizado múltiples brodcast de whatsapp, dichos mensajes llegan a números que yo tengo y doy clic en los botones para verificar que sea correcto y aun así no los registra.