Ask and troubleshoot

Ive setup a whatsapp business account as instructed through meta. However, when i download the app on my phone, when i request a verification code, i keep getting ‘whatsapp is temporarily unavailable try again in 1 hour’ chatgpt suggests that i delete the business account in meta what to do?

I have used Manychat for years now with no issues but I recently set up a new automation and it isn’t working. Here’s what I’ve tried so far:Go through Manychat troubleshooting blog Remove facebook account and reconnect Remove Manychat business integration in personal facebook account and reconnect Refresh Permissions 100xNow I’ve getting this message when I try to refresh permissions. Please advise! 

Hello I am working on a very simple workflow, just testing how userFields work.I made a new User Field, named it userInput.. I then set this userInput to the {Last Text Input} But when I do a request It comes up EMPTY… I tested this: instead of putting userInput i just put in “Test”, this works.. but userInput does not save the last message and comes up Blank, why is this? 

Hi guys, I was trying to set up an External Request to create a payment link in a payment gatewayI tried it using Postman and was successful. But I can’t do it on ManyChat. Please look at my screenshots, did I do anything wrong? Please guide me   

Hi,I'm having the following problem: when I receive a message on WhatsApp, the variable {{last_input_text}} is not being picked up. As you can see, instead of showing the new value of the variable, it just displays the name of the variable itself. I don't know why this is happening or how to fix it.Thanks.  

Hey everyone! Im kinda new to manychat, so it can be very simple for someone.when i try to save any user input using any custom input. 

Hello. Trying to implement event reminder. Following this tutorial: https://manychat.com/blog/how-to-use-one-time-notifications-for-facebook-messenger/  But i cannot find “OTNR” message block. My plan is PRO. Is it still available?Thank you.

como puedo enviar un mensaje masivo a mis contactos o suscriptos ? 

It seems we have a previously linked ManyChat account to our Facebook Page that we no longer have access to. Due to this the Facebook Ads Manager is not recognizing the new ManyChat account despite the ManyChat account being logged in & the ads trigger being active and running.How can we fix this?

Hi there!  We had a post go viral and the item we were linking up sold out, so a lot of people go the link when it was sold out.  It’s now back in stock, is there a way to message the people who commented on the reel with an updated link without reposting the reel? Thank you!!

I've been using ManyChat for a month, and I've experienced way too many DM errors.So I was planning to cancel my subscription, but I just saw that I was charged today.I would appreciate it if you could issue a refund.

Finalizei o chatbot no manychat, coloquei o request como bloco final, custom webhook no make, Json está correto. Porém não consigo deixar automático, precisa sempre colocar “Contato de Teste” para enviar a informação ao Make.Eu quero que sempre que uma pessoa finalize o fluxo, as informações fossem enviadas automaticamente para o make, mas só faz isso se estiver com o “Contato de Teste” preenchido.Alguém me ajuda por favor. 

I needed to understand if there’s an API that can be called to trigger a particular live agent for live-chat feature? 

Hi, I'm building a funnel to sell a fitness ebook and thinking if it would be a good idea to sell the book within the flow ( in DM ) uing the buy button instead of sending them to a sales page. Is it compliant with meta policy? Any other suggestions?

Minha Automação funciona em algumas postagens. Estou usando a mesma palavra chave e não estou entrando. As mensagens antigas estão entrando normalmente.Segunda é meu lançamento e estou respondendo o lead manualmente. Socorrooooo!!

What steps exactly need to be taken to forward a chat with Manychat via WhatsApp directly to WhatsApp and continue it there via direct chat? Does the same number have to be set up on a smartphone using WhatsApp Business? Is this even possible with the same number (MANYCHAT & WhatsApp on a smartphone with the same mobile number???)

Hello!I’ve been trying for months to do a video broadcast, but had no luck with it. I’ve edited the video both in CapCut and Premiere, and I’ve followed all the size guidelines (270 x 480).The file I’m using is encoded with H.264, downloaded at the Lowest Rate, in MP4 format, and I’ve made sure to follow all the specifications provided. However, no matter how many times I’ve tried, I still can’t get it to upload — it always says “File Media Not Supported”. Could you please help me figure out what might be causing this issue? Thank you in advance.

Estou importando uma base de clientes para enviar um disparo no whatsapp, solicitando que respondam uma pesquisa de satisfação. Exportei do meu CRM o .CSV com o nome e número de telefone dos clientes, porém sempre que importo, de 300, apenas 3 entram no manychat e o restante é marcado como ignorado. Vou anexar algumas imagens do manychat para vocês verem o que posso estar fazendo errado.com tag ou não aconteceu a mesma coisa Procurei alguma coisa em comum entre os contatos que deram certo e não identifiquei, nem mesmo alguma diferença ou problemas nos que não foram.Alguém consegue identificar onde estou errando, ou sabe como fazer dar certo?

Why has this turned up in my automations? i never created it 

Estou tendo problemas para conectar a conta do Instagram. Ao tentar conectar diz que já te integração e que o pedido foi enviado, para isso é necessário que um adm libere, porém, todos os administradores da página olharam tudo e não receberam nenhuma notificação. O que fazer?  

Bom dia pessoal, sou nova por aqui. Estou há poucos meses usando a ferramenta manychat e hoje quando acessei a fatura do meu cartão que cadastrei, estão cobrando duas vezes o mesmo valor. Sendo que fizeram as cobranças no dia 24/01 e no dia 25/01, quando eu acesso as faturas no meu perfil manychat, consta apenas de 25/01 a 25/02 e 25/02 a 25/03, porém a fatura do meu cartão fecha no dia 16, ou seja, essa do dia 25/02 não pode estar sendo cobrada na minha fatura desse mês, já que já tinha virado o cartão. Além disso na fatura do mês que vem, está sendo cobrado o mesmo valor… ou seja, dois meses de uso e estou pagando por 3.Alguém sabe algum canal de contato humanizado com a equipe deles? Pois pelo suporte é apenas o robô que fala comigo.Obrigada

Hello everyone, im trying to figure out out to batch incoming messages in manychat to send multiple messages from user to n8n as one message. ive tried a few different ways but turned out unsuccessful, any advice?

Is there anyway you can leverage many chat to automate follow up responses when people don’t answer the original DM? 

I have an automation that’s live. The automation collects people’s email addresses. I want to add a step to the automation where the email addresses get passed on to my klaviyo account (I’ve already successfully set up the klaviyo-manychat integration). But I don’t see anywhere to add a step. Can this only be done before an automation is live? Everything I read says you should be able to add a step to a live integration, so I don’t understand why Manychat is not displaying the option for me to add a step.