Ask and troubleshoot

Hi Manychat Community family!We're currently aware of an issue affecting the reception of webhooks for some Instagram channel accounts. This may result in delays or interruptions in automations, Live Chat updates, and other real-time features linked to Instagram. Our team has reported the issue to Meta and is actively monitoring the situation while awaiting their response.We’ll keep you updated here as soon as we have more information. Thank you for your patience and understanding. You can also check our Status Page for more info.

Hello! I have been struggling to get Manychat data to pull into Zapier and am just not sure what to do next. Here is a quick Loom walking you through an example of how I have Manychat set up and the data that I’m trying to collect and then the errored runs on Zapier. I know that there is a disconnect and I can’t seem to figure it out! Thank you so much in advance!  

My auto reply was working and I made sure to change up the replies to comments. I have a lot of viral posts currently and perhaps thats why instagram flagged the auto reply somehow? my auto dms are still working.

How to send file in an API code. i tried the below code. {  "subscriber_id": 121,  "data": {    "version": "v2",    "content": {      "type": "whatsapp",      "messages": [        {         "type": "file",        "url": "https://ss.com/r_154697.pdf"        }      ],      "actions": [],      "quick_replies": []    }  },  "message_tag": "POST_PURCHASE_UPDATE"} 

Anyone else having issues with the Next Post on Instagram feature in Manychat? When I try to turn on the trigger it says there Instagram Request Error. I tried both from the My Automations tab and directly in the flow. 

Can anyone advise the best way to connect Manychat to Klaviyo?I don’t really want to use the native MC connection as I understand it’s not working properly, reading other threads in here.The client uses Make.But there only seems to be options for Create Profile or Update Profile, two separate options, within the Klaviyo connection to add them to a list.If I Create Profile, I get an error if the email already exists within Klaviyo - and if I use Update Profile, I get an error if the subscriber is new and they don’t already exist.Can anyone shed any light for me? Thx

Hi everyone, I have an old chatbot that is probably 8 years old. I stopped using facebook but i did not delete the chatbot. I have recently decided to use facebook for work purposes and I realised the chatbot is still active. It doesn’t come in my automation list with messenger. Can someone advise me on what to doThanks  

I have a CRM and want to send an automation, when a new contact in the crm is created. In manychat there is no starting trigger for to intialize a trigger to start flow. How i can start the automation flow when any lead comes into our crm?Thank you!

Bom dia, eu pesquisei um pouco na documentação do Manychat e fiquei com uma dúvida relacionada a implementação do módulo “Atraso Inteligente”.Eu gostaria que meu grupo de contatos fossem enviado em intervalos de tempo e fiquei na dúvida se poderia utilizar esse módulo para esta ação.Por exemplo eu tenho 100 contatos e queria saber se ao invés de disparar para os 100 de uma vez, eu conseguiria disparar para 20 contatos e depois de alguns segundos disparar para mais 20 e assim sucessivamente até finalizar a lista.

I notice when I set up dm automation for comments on the next post they won’t send dm. Even after confirmation it works I have no way to mass or auto dm all the people that requested links in the comments.

Ya aprobado desde instragram, aceptado el permiso, manychat sigue en un loop infinito de seguir pidiendo solicitudes de permiso sin pasar al 2do paso. No se como seguir y tampoco veo que tengan soporte desde Manychat, alguna idea de como solucionar este problema?

Tengo varios problemas con el disparador de WhatsApp, no inicia la automatización de mensajes y ahora cuando escriben al WhatsApp no sale en la plantilla de mensaje, ¿Alguien me puede ayudar? PD: Deberian de tener un chat activo para las personas con dudas

This is not working, I cannot see the preview. Am I doing something wrong ? 

Is it possible to schedule Messenger broadcast via some external tool/interface that will allow us to automate or do scheduling in bulk? Manual interface is not very effective

Since June 13, 2025, we’ve experienced a significant influx of unmessagable accounts. Users clicking the “Send Message” CTA in our Meta ads are 100% unmessageable, likely due to Instagram’s privacy settings routing messages to “Message Requests” or blocking them for non-followers. This is affecting multiple meta ad campaigns (e.g., Ad 1: 27/27 unmessageable, Ad 2: 38/43 unmessageable).Post-troubleshooting, 40 recent ad clicks still resulted in unmessageable users. In weeks prior, we were getting a mix of accounts we can message and accounts that we could not. Currently they are all 100% unmessageable. This discrepancy is evident in our data: Meta Ads Manager shows fewer messaging conversations from June 13–16 than recent weeks and suggesting the flow isn’t triggering correctly for ad clicks. Steps Taken: Verified Instagram is a Business account with “Allow access to messages” enabled (Settings > Messages and Story Replies > Connected Tools). Refreshed Instagram permissions in M

Hey! I can’t seem to connect ChatGPT to my automation response on IG. 

I'm nervoabout knowing if my automation is set up correctly.  I've been working on this  forr pver a month and I just want to know if it's ready to run. Please help???

When I use the Trigger Zap Action, the field for Event Type does not automatically pop up and there is no other way to edit/add the event type. Any ideas to fix this??

I’m having trouble logging into my Manychat account via Facebook. When I try to log in, I get the following error message:“profile — Access denied 1345805206394159”I have already taken the following steps: • Removed Manychat from my Facebook app settings. • Reinstalled the Manychat app and cleared cache. • Made sure I granted all permissions during login. • Confirmed that I have the Admin role on the Facebook Page I’m trying to connect.Despite all this, I’m still receiving the access denied error. Could you please help me resolve this issue?

When I try to log in with Facebook, the following error appears:{"0":"Access denied 1922391228087659","state":true}Does anyone know how to solve this? I've already deleted the browser cookies but it didn't help.

Hey everyone,we’re struggling a little with our Instagram & ManyChat integration – and really hoping someone here can help or share a similar experience.We switched our Instagram account to Private a while ago, but only for a few days, like 3-4 Days. We immediately switched the account back to Public, and it’s currently in Creator mode. Ever since then, none of our ManyChat flows have triggered anymore – not a single one.Here’s everything we’ve already tried: Refreshed Instagram Permissions inside ManyChat Removed the Instagram account completely from ManyChat and reconnected it Reconnected the Instagram Channel in ManyChat multiple times Reauthorized Business Integrations in Facebook (removed and added ManyChat again) Built new test flows from scratch with, tried different triggers (Comment, DM, etc.) in both Simple and Advanced mode Deleted and rebuilt multiple flows Made sure all flows are published and visible Tested with 3–4 different Instagram accounts (friends/

I just joined ManyChat pro but I need to update email address so I can use it with the account I already have created. Please advise   

hi guys. i ve been losing my hours trying to understand why manychat is giving me the error above when creating a simple automation with chatgpt. when i access openai platform to check the usage (on both my accounts) they are 0/5$ and 0/18$ with zero tasks and zero requests. i understood i need paid plans or to add credit for this process to use, but there are also a couple of free tries, right? i didn’t use anything and still get that error. anyone help? thanks! 

Hi there,I would like to know if it is possible to move custom fields freely in ManyChat.For example, I have 5 custom fields in the following order:A B C D EI would like to move E from position 5 to position 1, so the order becomes:E A B C DI would appreciate any information or guidance you can provide on this matter.Thank you in advance for your help.

Havia uma conta antiga do manychat onde meu instagram estava veiculado, essa conta foi excluída. Estou tentando vincular meu instagram em minha nova conta do manychat, mas a plataforma fica pedindo permissão da antiga conta, porém ela não existe mais.No instagram aparece que ele está vinculado a nova conta, mas no browser o manychat diz que nenhum instagram está vinculado a ela.Alguem já passou por algo assim?