Ask and troubleshoot

He estado trabajando en una automatización con Manychat desde hace un tiempo,pero ahora tengo un problema al sincronizar información desde Google Sheets.Cuando utilizo la función “Get Row by Value”, las configuraciones que hago para importar los datos no se guardan correctamente.Antes funcionaba sin problemas, pero ya hace al menos una semana que dejó de funcionar por completo.Voy a ejemplificar:Selecciono la hoja de cálculo, configuro la búsqueda, etc., como siempre.Pero después de hacer clic en “guardar”, cuando regreso para revisar, la información sobre qué datos debería obtener Manychat desde la hoja aparece en blanco, como si no hubiera seleccionado nada.

Quiero ofrecer el servicio de ManyChat para empresas. Según tengo entendido, ellos tendrían que crear una cuenta en ManyChat y añadirme como administrador, pero no sé cómo hacerlo. Además, me gustaría encargarme del pago de la suscripción de ManyChat. ¿Sería esto posible? Si alguien me puede explicar cómo hacerlo, se lo agradecería mucho.Gracias por la ayuda. I want to offer ManyChat services to businesses. As far as I understand, they would need to create a ManyChat account and add me as an administrator, but I'm not sure how they would do that. I’d also like to handle the payment for the ManyChat subscription. Would that be possible? If someone could explain how to do it, I’d really appreciate it.Thanks for the help!

I set up an automation and my key word isn’t working. It isn’t responding to people and it’s rly frustrating. I tried refreshing permission and it says that my account doesn’t work. Pls advise 

Why my Manychat account is showing Whatsapp channel was turned off

Hi. This is happening for three days now. Using FB messenger for my automations. The buttons work when I'm clicking it from the business suite page, but on the customer's end everyone of them claim link is not appearing. I confirmed that my links doesn't work well. In fact it perfectly fine the previous months and I haven't changed configuration since. I checked all aspects, status, and it seems eveything should work as it suppose to. No problem in my settings and payment. Buttons which contains link cannot be accessed by customers. Nothing happens when they click the button.

Olá pessoal. Eu tenho uma conta PRO a muito tempo, porém não sei o que aconteceu que ela não quer mais funcionar.Eu estruturo as mensagens, as automações bonitinho, publico, fica aparecendo que está ativo, mas quando alguém comenta a palavra chave em uma das nossas publicações, simplesmente não funciona. Nesses últimos meses fizemos uma campanha de carnaval, programamos as automações para as lives e advinha, não funcionou.Não sabemos o que fazer, mas se não resolver o problema vou ter que cancelar e encontrar outra plataforma que atenda essa demanda da minha empresa, pq estou perdendo vendas e otimização de tempo com a falta de funcionalidade dessa ferramenta. Leudair Vinter de Farias

Tenho trabalhado em uma automação com o Manychat há um tempo,mas agora estou enfrentando um problema ao sincronizar informações do Google Sheets.Quando uso a função “Get Row by Value”, as configurações que faço para importar os dados não estão sendo salvas corretamente.No passado, eu conseguia fazer isso normalmente, mas já faz pelo menos uma semana que parou de funcionar completamente.Vou exemplificar:Eu seleciono a planilha, escolho a busca e tudo mais como de costume.Mas, depois que clico em “salvar”, quando volto para revisar, as informações de quais dados o Manychat deve puxar da planilha simplesmente desaparecem — como se eu nunca tivesse selecionado nada.

Hello everyone!I’m new to the community and have been studying how to develop an omnichannel chatbot for the company I work for. I had previously tested a simpler tool but quickly realized the potential of Manychat to centralize and replace almost all of the company's marketing solutions.I’ve been exploring the platform for a few days now and making adjustments for the new bot. However, I’ve encountered some challenges. First, the lack of a field to use equations or code for handling variables, as I was able to do in the platform I used before. From what I understand, this has to be handled via API instead.But now I’m stuck on another issue. I use Google Sheets as a temporary database to retrieve old orders or product recommendations for personalized orders.When trying to use the "Get Row By Value" feature specifically, the fields where I match the Google Column Titles with Manychat Data are not saved when I click Save. When I reopen it, I see the same fi

Hi guys! We have this automation using WhatsApp, we’ve created a template so we can send a message outside the 24hr window.  We’ve tested it out, we’ve received the 1st message (template) but not the 2nd message (not a template). Any idea why and how to resolve this? Thanks!  

alguém já sabe quais funcionalidades para a plataforma tiktok?

hi. team member is it free?does it not add money depending on the added person?

Hey there, what could be the issue if my contact’s conversation won’t appear in the live chat?Whats the issue here? Are there problems with WhatsApp Business numbers for instance? Can only access after clicking on “contacts”

HelloI’m in the process of connecting my WhatsApp  Channel for the first time on ManyChat. While in the process of authentification via Facebook, I have this error : GraphQL server responded with error %s: %s %s I’m stuck on this page Anyone else having this issue ? How can I resolve this please ? ThanksFiona 

Hi all! One of the admins on my team is unable to reply to IG DMs, she is getting the message “You have insufficient rights to chat with the contact. Please reach out to one of the page administrators.” but I’m not sure what I need to select in the settings to allow her to respond in ManyChat. Any insight?

You have insufficient rights to chat with the contact. Please reach out to one of the page administrators.Go to admins list I am getting that massage again and again despite being a admin. 

When I signed up for MenyChat, I received a WhatsApp number issued by them. The WhatsApp number is not linked to any account. How do I link it to my WhatsApp account? Also, where do I find my Subscriber ID ?

Hi! I’m missing a step with my first ManyChat automation in a Telegram channel (with a chat/discussion) that I run.I have connected ManyChat and Telegram. I’ve created the automation in ManyChat. I’ve created a specific ManyChat/Telegram bot using BotFather.Now … I’m not sure what to do next. The instructions end with creating the bot.Do I add the new bot as an admin to my Telegram channel? And … then what? I can’t seem to find the next steps, so I appreciate your help. Thanks very much.

Is anyone also having problems saving streams that start with click on instagram ads?Manychat doesn't allow to have that same stream can start with comment to a post OR click on an ad.I would really appreciate your answer!!!!

I’ve been having this issue on mobile and would like to suggest a simple change that would greatly help with lead filtering: adding the option to filter conversations by TAG on mobile. We have this feature on desktop, but it's missing on mobile. It would be crucial for better performance.

Can someone assist in setting up my account?

I can'T connect sharqona School. the business owner doesn't even know who tied it up. that's why I need help. can you break this Ackont? almost not appetizing. I would like to use this by tying it again. so I need help

Tenho um fluxo no qual direciono o atendimento para setores específicos, mas preciso que eles sejam notificados a cada nova mensagem dentro do chat. Mas mesmo autorizando e liberando notificações dentro do aplicativo, não recebemos essas notificações a cada nova conversa ou a cada nova mensagem. Você poderia me ajudar com isso?

I want to get (based on an ad hoc automatization) to load store information based on messages sent by store owners (something like “sotre name is XXC and is located at YYY, of TTT city open hours is ...” thos informaiton should be parsed by some IA (manuchat embbeded or though chatgpt or so) and later, when other users asks “where to buy” thah info is fetched by the IA and presented to customer  Is there some feature to achieve it ????  

Hi, I've received messages like this from several accounts, asking me to subscribe to their VIP list so they can message me even after 24 hours. How can I set this up?We have an upcoming eoffline conference, and we’d like to communicate with the participants during the event.Thank you

Hola querida comunidad, necesito ayuda, tengo dos perfiles en manychat pero solo trabajo con uno, por error al momento de pagar abrí la pagina equivocada y genere el pago del mes ahí, alguien sabe si me pueden devolver el dinero o si se puede autorizar ese pago a la otra pagina?