Ask and troubleshoot

Can I optimize my Facebook advertising campaign for custom conversion events set up within ManyChat automation?For example, if a custom conversion event within ManyChat automation is triggered when someone submits an email address, I would want to optimize my ads for this specific event - this way I’d get lower cost per lead and lead that matter.This approach ensures that ads are shown to people who are more likely to convert, which is far more effective than a simple post engagement campaign optimized for comments, shares, or likes.A backup plan would be to optimize for clicks through Messenger (instead of a flow being triggered when someone comments on the post), but it’s still less effective than directly optimizing for the custom event itself.Is this doable? 

Hi there. I’m using the new option “ChatGTP” in Action Task, instead using the External Query ( using json ). But there isn’t a field to inform the Assistant ID, only the API Key. So, I can’t connect my assistant threads with ChatGPT. Anyone knows how to set the Assistant ID ? I setup this window in ManyChat: Regards 

Quando vou cadastrar o meu tiktok na plataforma me informam que o meu tiktok não é compatível com a Manychat. Alguém pode me ajudar?

Olá!Em meu fluxo, ao executar uma ação de Solicitação Externa, na qual acessa uma API, eu quero devolver ao usuário um arquivo PDF. Nessa documentação https://manychat.github.io/dynamic_block_docs/channels/#sending-filesdiz: O envio de arquivos não é suportado pelos canais do WhatsApp e Instagram.A pergunta é: E agora?Como contornar isso?Existe alguma outra forma, uma outra integração que promove esse tipo de resposta ao cliente? Preciso muito dessa funcionalidade!Sei que posso disponibilizar um link, mas se pudesse enviar o arquivo seria melhor! Agradeço desde já a ajuda! Abraços Ricardo Moresqui   

'I'm Creating a Workflow on Manychat for creating a WhatsApp chatbot. I'm also live the Workflow but didn't respond to user query. Also attach the free whatsapp bussiness Account Number" I create Chatbot Whatsapp Workflow. But it Didn't Respond on Whatsapp. i Buy Pro feature but it didn't work. i connect Whatsapp to Manychat but didn't Work.Below is the whatsapp connected to ManyChat"Display nameConnected NumberMessaging Limits250 BICs / 24 hoursNumber StatusConnectedWhatsApp Business Account IDBusiness VerificationNot verifiedAccount StatusApprovedCredit LineShared"Please Resolve it Please!

I just noticed manychat was working fine for 10 days from today morning, dm automation is not working, it's sending msg but my users and even me are not able to seee it, So i turned off buttons on many chat and automated only text msg it works . But i bought manychat to increase my sales, how it's going to increase my sales, when buttons Don work?I tried adding other insta acc and same issue with that alsoAny fix? 

Hello everyone, I would like to know how can I add a redirect button to my Reply buttons in my TEMPLATE message, as in this image: Thank you very much.

I want to add first follow then receive you reward in dm automation i am unable to add that type of automation please if any among you know how to set this type of automation then please guide me

I am building an FAQs automation for WhatsApp, Messenger, and Instagram. Can I create one automation instead of building three separate ones for each channel? I just want to know if there is a way to recognize the channel. For example, if a user messages on WhatsApp, the automation triggers on WhatsApp, and if a user messages on Messenger, the automation triggers on Messenger. Please see the attached picture for better understanding.

Hello, i try to disconnect the gmail sign in email to add another one and it’s not letting me. the connected button is non-clickable. What’s the workaround? Can I add a user with the new email and then delete my user?

Hi, so I am using ManyChat API to create leads in Monday.com based on the 'new message' trigger in Make.com. Do you know if it's possible to get the direct Facebook profile link from ManyChat? Based on my knowledge, directly from the webhook response it’s not possible, but do you guys maybe know some kind of external app that would populate the link of the FB profile of a sender?Cheers!Jakub :)

I have set up a simple flow for testing purposes to check whether the bot gets charged or not. However, when I click on the "Buy Now" button, I wasn’t charged. Please see the screenshot for a better understanding.Can Instagram DMs and Messenger be used to sell services? Also, can I sell a service that costs more than $100?It seems like the issue is coming from Stripe. Could someone please check and confirm? Any insights or solutions would be greatly appreciated!  

Hello ManyChat Team, I am trying to create a ManyChat agency account, but when I click on the link, I receive a pop-up message stating, “Agency with the same owner already exists.” My question is: I haven’t created an agency account before. If it was created by default, how can I access it? Thank you.

I'm looking for a manychat tax ID? My accounting requires one on invoices. I can't find it anywhere :( does anyone know it?

Não consigo subir minha lista de contatos da Hotmart para dentro do Manychat, e preciso enviar essas mensagens o quanto antes, alguém pode me ajudar??

Buenas tardes Actualmente tengo un Bot para Instagram completamente funcional, el nos ayuda con el tema de las reservas y demas. Se nos presenta un problema muy recurrente y es que en un momento del dia las reservas se nos agotan, y el Bot sigue funcionando con normalidad, ¿Existe alguna herramienta para que todos los días a cierta hora este automáticamente haga Switch en una de sus funcionalidades para que cambie el mensaje de respuesta?, en este momento lo hacemos manual pero existirá el momento en el cual ya no lo podamos realizar manualmente Muchas gracias, quedo atento

Hi everyone. I have an Instagram automation. When a user comments on my post, manychat tags the contact and then messages them an audio clip. I have separate automation that triggers when a tag for that post is created. As you can see from the screenshot, it is only sending the second message to a very small amount of the users, even though it says “passed” for all of them. Why is this?  

hello,i need urgent help with my automation. basically, this is my goal:when someone comments on my instagram post, i want to send them a dm, then wait 30 minutes, then send another dm, then wait 23 hours, then send another dm. please see screenshot of what i have done - however i cant seem to connect my initial dm to a delay, and it is only sending the first message not the next two. I am really confused. any help would be appreciated, thank you so much. 

Hello, I have two quick questions:How can I enable the ManyChat eCommerce catalog feature for my client? What is the image dimension for the Buy Button block?Please check the following screenshot for better understanding. You can see that the image on buy button is not displaying in full 

I have purchased a WhatsApp number through Manychat, and I wonder if I can also use it by downloading a WhatsApp business app on my phone. (as a separate number, of course).If so, how can I get the authentication code? (Whatsapp sends an authentication SMS to the number I have purchased, but I have no place or device to receive it.)Thanks!

 Um dos problemas que ando enfrentando dentro do manychat, é uma mensagem com status do qual não é suportado e no entanto acaba atualizando os campos de usuário. 

Hello,I own a tattoo and piercing studio, and I’m new to ManyChat, still trying to figure out how everything works.Right now, we’d like to integrate our most commonly used communication platforms with ManyChat and later add automations and AI features. Our main platforms are Instagram and WhatsApp. Instagram is working perfectly—we have access to all messages, etc.—but WhatsApp has been a bit tricky.WhatsApp is our primary platform for client follow-ups and aftercare, but from what I understand, if we connect our current number, we will lose all our messages and face multiple limitations.Creating a new number isn’t ideal for us either, as our business cards, merchandise, and other materials all point to our current WhatsApp number, which is also our main phone number.Is there any way to set up a new number and have all messages sent to our

Tenho uma conta no instagram que era utilizada no manychat de uma ex funcionária. Agora preciso vincular a conta da empresa. Tentei pedir a ex funcionária para desvincular a conta do usuário dela, mas ela disse que perdeu o acesso ao manychat.Como faço para desvincular a conta do usuário dela e vincular ao usuário da empresa?

Never mind, figured it out haha

hola, alguien sabria como hacer esto? Me ha pasado que en una automatizacion una persona ha puesto una palabra clave que le deberia de haber saltado la automatizacion pero sin embargo no ha salido.puedo mandarle la automatizacion de manera manual de alguna forma?gracias y un saludo