Ask and troubleshoot

Hey Fellow ManyChattersI am building a coaching flow, that checks in with my clients every morning during their time of relation to my business.I have an onboarding / permission flow that ends up adding the user to subscribe to my coaching sequence.Right now I have a TON of the same steps in the sequence (an automation trigger that runs the daily check in).But instead of having the same step duplicated (Feature request: copy step in sequence 😅) could I have a sequence with just ONE step, and remove and add the client every day, to re-trigger the same frist step of the sequence everyday?or maybe there is another way I haven’t come across yet for such a use case :-) Thanks in advance for your ideas, reflections and time :-)  Asger 

Hola! Acabo de contratar Many Chat y cree mi primer Auto DM de comentarios en Instagram y no funciona!Simplemente quiero que al comentar una palabra, se responda a esa palabra en los comentarios y que se envie un link por privado. Se supone que es de lo mas sencillo pero no funciona! Hay alguien de soporte para consultar o llamar?GRACIAS

Preciso fazer um disparo de mensagens via whatsapp para os clientes de um supermercado. Esses leads vão ser captados através do Instagram e por QR Codes espalhados pelo estabelecimento. Vão ser enviadas 1.000 mensagens por semana, com promoções, cupons de desconto, sorteios, etc.Minha dúvida, tomando como exemplo uma base de 2500 contatos. O supermercado vai pagar R$ 249,00 mensal a plataforma e mais os valores cobrados pela Meta por envio de mensagens? 

Hey there! I am trying to use the DM automation option on the free plan. No Pro options are in use but I am unable to “Go Live,” as it keeps forwarding me to the free trial Pro option, which ultimately charges you in 14 days. And I don’t have any live automation going on,so how do I opt out and go live in the free version? 

Hi! I just signed up for Many Chat and created my first auto-DM for Instagram comments, and it's not working!I simply want to have a reply to that word in the comments and a private link sent when I comment. It's supposed to be super simple, but it doesn't work!Is there someone from support I can ask or call?THANK YOU

👉 The objective is to ensure the trigger activates only when the exact keyword 'Family' is used, without being part of a longer phrase or accompanied by punctuation.👉 Once tagged. It will trigger another automation.👉 Could this be possible?  

Hello I have two accounts under one email. I wanted to know if I can see the second account on here. I can't find a way to do so. 

I have a feeling that everytime my automation goes through a Smart Delay, the elapsed time gets bigger and bigger every time.Am I crazy?

Do I need to utilize all the automations in order to go live?

Olá pessoal!Recentemente acabei me tornando parceiro manychat e estou enviando links para meus clientes com os respectivos descontos de mensalidade, porém quando o cliente vai tentar criar uma conta usando o gmail ele recebe essa mensagem: Alguém saberia me informar se isso é algum problema com meu link ou se é algum problema ao tentar criar a conta pelo gmail? 

good afternoon, auto distribution is not working although according to instructions everything is done correctly leads are not assigned with not assigned, although the function is enabled

I'm setting up a workflow where I collect a meeting date. The meeting can be scheduled anywhere from 3 days to a week after the booking time. Regardless of when the appointment is set, I need a reminder to be triggered 12 hours beforehand—but I can’t find where to configure this. Thanks in advance to anyone who can point me in the right direction!

My follow-up smart delay isn’t working.  I have tried a few different things and had someone look into it and we cannot figure out why the delayed message isn’t sending.  Can someone help?  

I'm experiencing a problem where my flow gets stuck after the first message—none of the following messages (like email or phone number requests) are being delivered to the user.The flow is designed to collect the user's email and phone number, and then continue with the rest of the automation. It used to work fine, but now it just stops after the initial message, and nothing else is sent.I've already checked the conditions, delays, and message status, and everything seems correct. Still, the user doesn't receive the next messages.Has anyone else experienced this? Any ideas on what might be causing it or how to fix it?Thanks in advance! 

I have 2 Pro subscriptions. I think I only need one. I have one for my Facebook Business Page (PsychLife) and one for my Personal Facebook page (Lisa Csernica Rotella). When I use the Facebook Business page (PsychLife account) to connect to Instagram it says the account is already connected to my Lisa Csernica Rotella account. Do I need to cancel the personal account? Please advise.

Recebi esse email da Meta onde a empresa é uma MEI e o site que estou desenvolvendo é o automationsai.net.Não sei como resolver já que o nome da empresa é genérico e uso o nome fantasia Automations AI. Plataforma do WhatsApp BusinessA conta foi desativadaA conta de xxxxxxxxx foi desativada porque o site listado no perfil do Gerenciador de Negócios não tem as informações necessárias para determinar se sua empresa está em conformidade com a Política Empresarial do WhatsApp.Contas desativadas:Não pode receber mensagensNão posso responder a mensagens de clientesNão pode iniciar conversas com clientesNão pode ter números de telefone ligadosVeja mais detalhes na Página Inicial do Suporte para Empresas do Gerenciador de Negócios.O que você pode fazerAtualize o perfil empresarial com um site que descreva claramente o seu negócio. Depois, solicite outra análise .

How to clean or delete broadcasting history on manychat?

Hi everyone,We’re aware of an issue currently affecting the ability to connect the Manychat app to Meta Ads and Facebook Ads Manager. An early analysis suggests that around 80% of users may be impacted.First of all, we sincerely apologize for the inconvenience. We understand how important this connection is for you to manage and optimize your ad campaigns effectively, and we know how frustrating it is when something so critical isn’t working as expected.Our team is actively investigating the root cause and working closely with Meta to determine whether the issue lies on their side or ours.We’ll continue to share updates here as soon as we have more information. Thank you again for your patience and understanding as we work to resolve this as quickly as possible.— Team Manychat 💙

El bot no esta respondiendo a ninguna mensaje que le llega al DM sin importar el activador que tenga, además los chats nuevs no se estan mostrando aun cuando si hay personas escribiendo a la cuenta 

Hey guys, this is my first post! Unfortunately with a problem.I’m setting up an AI step that should do the following:Answer questions based on an FAQ. Ask qualifying questions to schedule a visit. Gather contact information. Escalate issues when needed. Once all information has been gathered, trigger a make automation to fill hubspot forms and deals.So, for some reason, after all the questions have been answered, the fields are being saved into the wrong place: I already tried creating the AI Step again, splitting the steps into FAQ > Intake > Questions + Scheduling and nothing works.To really test this out, I created an AI step with the same Context I’ve been using and only created 1 script action asking for the full name and it didn’t save it properly!My theory is that I put too many instructions inside and the chatbot doesn’t know what to do anymore, so it’s saving different user replies into whatever next field is “available”. Have any of you encountered this issue before?Her

Buen día a todos, necesito vuestra ayuda.¿Cómo puedo evitar que cuando la persona responde “gracias” se dispare nuevamente el flow de bienvenida?Tengo el plan gratuito y ya tengo ocupados los 3 triggers asociados a palabras clave (en realidad uno es repetido ya que es la misma frase pero se usa uno para Facebook y el otro para Instagram) por lo que no puedo crear un flow asociado a esa palabra. Gracias!

When I have a broadcast +automation to export contacts to a Google Sheet, is that broadcast “always running” so every time a contact opts in, it’s added to that sheet? Or do I have to manually run it again for that to happen?

I am looking to find someone who help me integrating Manychat with whatsaap business api and chatgpt api to answer about faq about real estate project in natural way. I AM READY TO PAY FOR IT. 

I have a client who would like to have a ManyChat automation trigger when anyone comments anything on an ad (not sure if we will follow through with this idea as is, but I’m trying to gauge if it’s possible). Is there a way to do this? How does comment reply on an ad work — most of the automations I’ve built have been for organic content. Thanks!

When making an external request, with user data - it can occur that a user has typed in a sentence containing a special character like : or “. Then the external request breaks.In the picture here - you have NO idea what string it is that is “unterminated” After traversing through the data I found that one of the strings (user inputs) contained a :  Couldn’t manychat escape the variables when inserting them - or are there other work arounds to avoid this showstopper from happening?