Ask and troubleshoot

Estoy intentado desde ayer en la noche hasta ahorita en la mañana el 09/03/25 hasta 10/03/25 a las 9:21 y no me a querido enviar la automatización a las personas, que tengo que hacer, yo tengo la prueba de 14 dias de pro gratis, será por eso, alguien me puede ayudar por favor. Muchas Gracias.

I’m starting the WhatsApp conversations sending a flow to subscribers. That flow is sending a template message.The problem is when I enter the Live Chat, I don’t see any conversation started, and I can’t review what the users responded. Is there a workaround for that? Thank you.

https://community.manychat.com/ideas/audio-handling-for-user-input-default-reply-986/index2.html This thread is talking exactly about my problem. Im trying to recieve audio as a user input WITHOUT using the Wait for Response set to File type. I want it to recieve as a link in “last_user_input” or something like that, Is there a solution or any workaround? Thank you! 

We are working with a city to implement a chatbot for WhatsApp, Instagram, Facebook, and their website. The bot should not only provide information but also allow users to fill out forms directly within the chat.We need a centralized platform to manage these forms, which the bot can trigger based on user requests. For example, if someone wants to apply for a fishing license, the bot should open the relevant form within the chat, the user fills it out, submits it, and the city receives the data for further processing. The key requirement is that users stay within the platform (WhatsApp, Instagram, etc.) rather than being redirected to an external form like Typeform. Now as far as the knowledge system goes this can easily be integrated into the flow I suppose. We need to find a way to sync their database with a vector database like supabase or Pinecone but that I guess can easily be integrated. But regarding the rest: Can Manychat fulfill this?Thanks in advance and greetings from Germany

Hi, I'm setting up an email marketing campaign using sequences, but I'm confused about how the timing works. I understand the "schedule" feature, which lets me specify when emails are sent. However, when I add a new sequence message (e.g., "Sequence Message 2"), it's asking me to set a trigger for when the message should be sent. I thought the schedule already controlled this, so I’m not sure what to do. Can you clarify how to set this up correctly? I dont want the “when” trigger box to be there but it cant be deleted?   

Hi, Im trying to set up an email marketing campaign using sequences (i think thats where i should be doing it). I understand the “schedule” feature well- using this to schedule when emails are sent out. The problem is every time im adding a new “sequence message” ie- “sequence message 2”, it asks me to set a trigger for “WHEN” the message is sent. I dont know how to set this up because i thought that the “schedule” option already alows me to spcify when the email is being sent out.  Thanks for the help in advance.  

Hey,Does anyone know how to display an array (text type) as buttons in Telegram?For example, this is the response I receive:I managed to save all the curtains in the contact's database, and so far, everything is working great.Now, I want to give the user a button in Telegram for "Green Curtain" and another button for "blue curtain" (this should dynamically change based on the received response).Does anyone know a way to do this? { "status": "success", "response": { "curtains": [ "Green curtains", "blue curtains" ] } }

Hi guys, my whatsapp number is not working at all. I cant receive any messages from anyone, I dont know what happened… Everything was working correctly and now all of a sudden I cant receive messages…  I’ve tried sending a message from my phone to the number and I only get one checkmark…  Ani ideas?

I am reaching out because I have an auto-reply message activated on my Instagram account, which automatically replies to users who message me. However, I am unable to find where to disable or modify this auto-reply feature. I’ve followed all of the troubleshooting steps suggested by ChatGPT, but unfortunately, none of them have worked. I’ve looked through the settings and options available, but the auto-reply seems to remain active. Could you please assist me in disabling this feature or guide me on how to resolve this issue?

A non follower commented a keyword to receive a message with two buttons. On my end the message shows sent but on their end they just received an empty message because they first had to accept receiving a message from my account since they do not follow me. So essentially the automated message doesn’t reach them after they accept my message request. Is there anyway to fix this? 

Hi team,I’m not able to connect my Instagram account as it always keeps asking me to request access but then I’m not getting any request for approval. Have tried everything and the support team is unresponsive.

ola pessoal, Minhas automacoes estao funcionando, porem quando eu faço o login  é como se meu acesso fosse novo. Não consigo visualizar minhas automações e nem altera - las. Poderiam me ajudar, por gentileza 

I changed my Facebook passwords a few days ago. After that my automations stopped working. I refreshed permissions. They appear to be alive, but none are working. I signed out, signed in disabled and enabled still not working.

Hi!I have started using manychat and I have built a Instagram template that would make appointments and when testing, everything worked until I have sent message to the test account to which manychat and its template was linked . That message would have triggered the template to work, however I didn't get the message I wanted, I got "This template works!", each time I have sent message.I really don't know why it has happened. I would appreciate if someone could help me with that problem

Hello, I am encountering an issue when trying to send messages via the ManyChat API using the POST /fb/sending/sendContent endpoint. Despite correctly setting the subscriberId, I am receiving the following error: {   "status": "error",   "message": "Validation error",   "details": {       "messages": [           {               "message": "subscriber_id cannot be blank."           }       ]   }} Here are the key points: 1. Subscriber ID is being correctly passed (949015054).  2. The request body is structured as follows:   {   "subscriberId": "949015054",   "message": {       "text": "Your message here"   }} 3. The Authorization header and Content-Type are set properly: Authorization: Bearer [token] Content-Type: application/json    I’ve double-checked the formatting and JSON structure, but the error persists. I've followed the instructions in the ManyChat API documentation and have tried using the Postman tool, but the problem is still unresolved. Has anyone else encountered this issu

I am new to ManyChat and have built a few automations (Instagram Comments). I have inserted a Smart Delay after sending a message with the link to a free eBook, I’d like to have a short delay and then send them a follow up message that says thanks for joining our community … I have inserted a smart delay of 10 seconds … but the bot does’t delay sending the follow up mesage. Scratch this question … I figured it out

mi automatización con ia responde a algunos clientes y a otros no, hice algunas pruenas siendo yo el cliente y me responde perefecto al inicio, si intento retomar la conversación 2 o 3 hrs después ya no responde

Adquiri um numero novo (US) para uso do WhatsApp Business. Ele está integrado ao ManyChat, porém não consigo alterar o nome de exibição - mesmo recebendo email do Facebook informando que o mesmo foi aprovado. Quando vou em “Certificado” aparece “Nome atual: Manychat” e “Novo nome: Manychat”. O que pode estar impedindo a mudança?

I frequently use Manychat on my mobile devices but i have not be able to use them because it says they need to be updated. The application just go into a loop and doesn’t allow me to update. Is anyone else having this issue?

Quando vou conectar o meu tiktok na plataforma, aparece a mensagem de que o meu tiktok não é compatível com o Manychat. Alguém sabe como resolver?A minha conta do Tiktok já é business e foi criada a bastante tempo, já tem posts e seguidores.

AQUI ESTA DANDO GATILHO DESABILITADO E NAO CONSIGO HABILITAR POR NAO SER O PRO. USO O FREE E SEMPRE CONSEGUI FAZER A AUTOMAÇÃO DESEJADA NAO ALCANCEI O NUMERO DE 1000 CONTATOS (NEM PERTO DISSO) PRECISO DE AJUDA!

Sucede que yo cuando hice el proceso de vinculacion de Manychat a whatsapp la sugerencia dentro del mismo dice que compre un "chip nuevo sin que este antes aya usado whatsapp para evitar problemas con uno ya en uso" asi que lo hice y lo vincule luego de esto Manychat creo un perfil automáticamente de Whatsapp para este numero en mi portafolio comercial de Meta, sin necesidad de activarlo con mi celular hasta hai dije que todo estaba correcto....(adjunto imagen 1 ...es el numero nuevo en maychat) El problema es que ahora en el administrador de anuncios de Facebook cuando quiero cambiar el whatsapp antiguo por el nuevo nuemero que vinculo Manychat automáticamente, simplemente no me da la opción (adjunto imagen 2)-no se si se debe a que solo soy pro de 15 días gratis, -o me falta la verificación de mi portafolio comercial -o hay una configuración que debo de hacer para que el numero nuevo ya me salga en el administrador de anuncios de Faceboook  

HOLAquero saber si puedo usar manychat pero sin la verificación de meta?Quiero saber si me puedo perder de algún otro beneficio aparte de los comentados abajo en texto?  cabe decir que me pude logear a manychat whatsapp al usar mi pagina web y suscribiéndome a Pro-menos de 250 conversaciones diarias para mi es suficiente pues hago campañas donde los clientes inician conversaciones por lo cual mi negocio no necesite las 1,000 con la verificación-no tengo problema con que no se muestre el nombre de mi negocio en whatsapp (al no verificar se que me abstengo de ello) ………………………………………………………………………………………….……………………………..Registrar una empresa me tomaría más de 5 meses y mi negocio aún está en crecimiento, por lo que el tiempo es expedido mientras pruebo la viabilidad de mi negocio…. 

I need a coupon code to upgrade from Manychat trial to Pro. Can anyone tell me what code to use?

I need Help setting up  SPF, DKIM, DMARC for email campaign deliverability. My emails is through GoDaddy but DNS is managed through squarespace. How do I do this?  Ive already set up SPF as best I can But am not sure if its even right.  Thank you in advance!