Ask and troubleshoot

Hello everyone,I’m setting up an automation using Make and ManyChat, following this flow:A user fills out a form on a landing page. The form automatically populates a new row in a Google Sheets spreadsheet. Make has a “Watch New Rows” trigger, which creates a new user in ManyChat using some information from the spreadsheet. From there, we move to ManyChat, where I have an automation triggered by “new user added.” This automation is supposed to send a message (authorized template) directly to the user, starting the conversation.It seems the Make part is working fine, as the new user is successfully created in ManyChat. However, the automation does not trigger, and we are unable to send the message to the user.Any idea what might be going wrong?Screenshot from Make:  Screenshot from ManyChat:  Thanks in advance for your help!

Hi There,Am helping a client automate their data flow with ManyChat. They have run into issues with unsubscribed/litigator emails in other platforms and want to ensure that we can sync their list of known litigators and unsubscribed emails with their ManyChat platform.Is there a global suppression/blacklist feature in ManyChat? And if so, is there a way to automatically update this list via API or in another automated way? I am not familiar with the ManyChat platform/interface, so any insight on this would be appreciated.

No puedo conectar mi cuenta de whstapp a manychat, me aparece este error, como puedo solucionarlo?   

Hola! Cree una automatizacion donde se deben enviar dos mensajes diferentes, dependiendo si la persona sigue mi eucnta de instagram o no. El problema es que solo envia el que corresponde si es un seguidor, y no el que debe enviar a los que no son seguidores...no encuentro nada mal configurado. Pueden ayudarme?

I have an automation trigger from manychat, I connect with a webhook to n8n and I want the chat process to be followed there with an agent. Does anyone know how to follow this because it hasn't worked for me?

You have a really great platform, but you decided to remove the Russian language. This is the advantage because of which I chose your platform among others. If the decision to remove the Russian language is related to Russia's aggression against Ukraine, then I am against the war, I am very sorry, I do not support Russia's actions and I do not live in Russia. But my native language is Russian and it is more convenient and much faster for me to work with services that have Russian language. My clients are mostly Russian and Turkish speaking. I like your platform very much, I would not want to switch to another service. And I am sure that I am not the only one. Many people of different nationalities speak Russian (Ukrainians, Kazakhs, Moldovans, Belarusians, Tatars, Chechens, Bashkirs, Uzbeks and many others). Please do not remove the Russian language.

I uploaded reel without caption, The automation worked perfectly. Person got reply of comment and link in the DM but when I added caption automation stopped working. I tried every step but nothing worked!

Why does automation sometimes fail for boosted posts on IG?

Olá  fiz uma automação de mensagem por DM e ela para de funcionar e/ou funciona em determinados momentos. Não há notificação dentro no status no ManyChat (como se a automação de mensagem estivesse funcionando sem problemas) o que ocorre? Uma automação que estava funcionando normalmente simplesmente falhar sem aparente motivo e parar de enviar as menagens. Aguardo  obrigada 

So I’ve set a simple automation that is supposed to do the following: If a follower indicates that they have never visited a restaurant, then I want Manychat to send a canned message and a link to the menu.Right now, I have the current flow setup:Identify if the person is a follower Identifying the intent (using ManyChat of the follower) of the follower’s message If the message indicates that the follower has never been to the restaurant, then the flow will see that the follower has never been to the restaurant Sending a DM response to the follower, telling them to visit, and sharing a link to the menu The problem:I have multiple examples where the follower has indicated that they have been to the restaurant before, or want to do something different like place an order.  When this happens, the flow sends them the automation, which should not happen. What am i doing wrong?

With Meta cracking down on engagement baiting on Facebook, what are some of the best practices to optimally utilize ManyChat?  I had to change my ManyChat strategy on Facebook after being flagged for engagement baiting a few months back.  I’m running a promo this week and would like to incorporate ManyChat on both Instagram and Facebook.  IG is going great but I’m hesitant to use it on FB.

Saludos !! estamos usando el api para generar una reporteria simple , por ejemplo en un rango de fechas cuantas conversaciones ingresaron , mas solo nos trae 100 registros como podemos hacer para no nos limite la cantidad de datos que trae?

Bom dia,  Eu vou disparar para uma lista mensagem de marketing oferecendo meu produto, na automação eu gostaria de construir um fluxo que vai enviar a mensagem, quando algum cliente responder ou clicar no botão por exemplo “SIM”, automaticamente, vai incluir uma tag que ele respondeu, dai vai aguardar um delay de 1 hora, se ele não estiver com a tag que respondeu, enviar uma outra mensagem e por ai vai com várias mensgens dentro das 24horas.  Estou com dificuldade de fazer isso funcionar, embora tenha colocado isso em um fluxo, ele não funciona da forma correta, alguém pode me ajudar?

I signed up for Manychat Pro with my Instagram account. Do I have to pay for a 2nd Pro account for my Facebook account? When I went to connect the Facebook account, it sent me to the purchase screen again

Apaguei 30 mil contatos de uma vez e depois disso minhas automações não querem mais funcionar, já reconectei com o instagram, já editei e salvei as automações, já tentei entrar no manychat em aba anonima e etc… NADA FUNCIONA. (já abri um ticket mas queria saber se alguem pode me ajudar enquanto isso, estou perdendo centenas de leads por causa disso)

Hi everyone, 👋I'm new to integrating ManyChat with Make.com and need guidance to set up a restaurant reservation system. My goal is to automate reservations via ManyChat and sync them seamlessly with external tools like Google Sheets or a reservation management system.I’ve attached a screenshot of my current Make.com setup to show the flow I’ve been working on. However, I’m unsure about a few things:1️⃣ How do I structure the ManyChat flow to collect details like date, time, and party size effectively?2️⃣ How do I connect this to Make.com to ensure data is sent and retrieved correctly (e.g., to and from a Google Sheet)?3️⃣ What’s the best way to handle scenarios like “no available slots” or user cancellations within this system?If anyone has experience setting up a similar flow or can provide tips, templates, or tutorials, I’d greatly appreciate it! 🙏Thank you in advance for your help!  

Hi everyone,Im running a pilot using some external APIs calls to add value on my bot! Im impressed about how easy was that to set up! Thank you!The only problem Im facing right now is that I need, for security reasons, restrict access to this external API so it can only accept calls from manychat bot. As I know you don't provide 1 IP or range? Which is the best way so I can solve this issue?

Hola, programé una automatización diferente para el fin de semana (de respuesta de mensaje) pero Manychat lo envía durante toda la semana aunque en la programación tenga específicamente seleccionado que se mande sabados o domingos. Saben si hay algún bug o estoy haciendo algo mal? 

im trying to integrate my voiceflow bot and manychat bot to automate my instagram DM’s. How do i get many chat to send the users message to voiceflow and send a response back to manychat to reply to DM’s using Make preferably, but can adapt and learn zapier if neccessary.

  Hi I have never used my Manychat been paying since February  where do I find my automations and courses please Thanks !

Hi everyone,I’m currently working with ManyChat and would like to retrieve all the statistics related to a specific Flow, including:Total number of times the Flow has been triggered The number of users who have passed through each step in the Flow Conversion rates and other related metricsI’ve tried looking through the official documentation and the interface but haven’t found a clear way to fetch this data via the API or automate it for integration with my system.If anyone has experience or knows how to achieve this, could you please share some guidance? Specific instructions or documentation links would be greatly appreciated.Thank you very much!

Hi there, I’m having an issue with my current automation.I believe I set it up correctly but the preview keeps telling me I haven’t picked a post. But as you can see on the top left of the screen cap below, I have selected a post.I’ve tried to refresh permissions. I did an automation before that worked. Tried duplicating this one but doesn’t work either, nothing is sent to my followers.What am I missing here ?Thanks for your help ! 

Hi ManyChat Support,I am facing an issue with exporting my contacts' information, specifically the tags assigned to them. Currently, many of my contacts have their data saved as tags, and I need a way to export this information to analyze and organize it properly.I have tried using a Google Sheets flow with the "Tag applied" trigger, but it doesn't work for bulk exporting all existing tags for my contacts. I also couldn't find a straightforward way to export the tags using the Audience Export feature, as it seems limited in its capabilities.Could you please guide me on how to:Export all existing tags assigned to my contacts. Extract this data in a usable format (e.g., CSV or Google Sheets). Provide a clear method to bulk organize this data if ManyChat does not currently support this functionality.Your assistance will be greatly appreciated as this is crucial for managing my contacts and improving my workflow.Best regards,

Hi guys!I’m unable to connect Whatsapp for creating chatbot. How to contact support manager for resolving my problem?

Can Manychat limit the number of auto DM’s to an IG user to only 1 even if they have posted multiple comments?