Ask and troubleshoot

Hi there!After checking with multiple Manychat users, I still can't seem to make it work so I hope you have an idea how to solve this.As you can see, the first message goes out perfectly (6 times) but only 2 people got Message #1 (but all 6 clicked!). I can see their ‘Yes please’ but they don't get the next message.  I've been setting up many flows but all of them have the same problem: the second message doesn't get sent (well… the funny thing is, some people DO get it, but others don't ).Any ideas?

If I cancel my Manychat subscription, will my existing WhatsApp QR code still direct people to my WhatsApp chat? I would like to message them manually during developing stage of my business.If I restart my subscription in a few months, will everything (including the same QR code) be restored to the current state? On my products there is QR code printed and I have to make sure that when the business will be doing better I have the same QR code.

I’m building a conversational assistant with Gemini API integration.I want to create a conversational history so the bot can remember previous conversations:1… I create a QUESTION custom field with value to user text input2… I create a RESPONSE custom field mapped to the API response3… (THE PROBLEM) I create a HISTORY custom field with value {{History}}User: {{Question}}Assistant: {{Response}}I keep receiving the error: Invalid JSONBad control character in string literal in JSON at position 304 (line 7 column 232)  

Good evening. I'd just like to know specifically what the consequences of the "Delete WhatsApp account from ManyChat" button are. I've received support information and research, but nothing is conclusive or straightforward.I need to know if:Selecting this button will erase the ManyChat message history and contacts, and free up this number for use in any other meta developers app. I say this because I need to free up this number, but I want to have the history and contacts saved in ManyChat so I can still consult them when needed.

I have a properly setup Automation that has been working fine for last few months and now stopped working since last Sunday. So the trigger is a QR code or a specific word. Can someone help me?

Olá! Estou tentando usar o bloco de galeria, mas somente a primeira imagem é exibida quando faço o teste pelo Instagram. Tando pelo método do teste usando o código da plataforma, como também indo direto pelo DM no Instagram.Mais alguém enfrentou esse problema?Alguém pode me dar uma orientação sobre o que pode ser feito?Desde já, agradeço.=)

I’m running into an issue with the Gallery Image Block on ManyChat. I’ve tested the same block on two different phones, but it displays differently on each (I have screenshots showing the difference). Does ManyChat render the Gallery Image Block differently depending on the phone/device specifications? Is there a known workaround to ensure a consistent display across devices? I’m concerned this inconsistency might affect the user experience and potentially cost me sales opportunities on certain devices.Has anyone else experienced this, and if so, how did you handle it? 

Hi, I am trying to edit the published version of my automation. But all steps get unattached once I click Edit. Why is that?

My instagram automations (sending a DM to someone that comments with a keyword) have all stopped working. Only a small fraction of people that comment the keyword from any of my automations are getting the DM. I can see in the comments only a handful out of a hundred are getting the automated comment back and the DM - the rest of the people using the exact same keyword aren’t getting the comment response or DM. I’ve tried messaging with someone from MC support and they keep sending me the same instructions to refresh permissions - which I do - and nothing seems to be working. Does anyone have any suggestions on how to fix this?thanks! 

Hi, I don’t have any automations set up for my personal IG account but am still experiencing automatic DMs. How can I turn that off? I’m not sure what the issue is. Can someone help? 

Hi Community!My followers that are professional accounts work fine in DMBut followers with non-professional account (Not business or creator) only CM works.Anyone else having this problem?

Hi guys! I need a quick confirmation about how smart delays changing behave for users who are already inside the flow.Context (today is Aug 19): The first smart delay is set to the morning of Aug 20 — this date was the same in the original flow and remains unchanged. All subsequent smart delays and messages have been updated to the new schedule for Sept 2 (texts and dates are edited in the same flow). Questions:For contacts who are already inside a smart delay (Aug 20 delay): will the engine use the updated date/time I saved in subsequent smart delays, or the date/time that existed when they first entered the flow?And do I need to apply a “blocked” tag to stop the existing cohort as I was advised by support team? I’m really confused. If there’s a best-practice here, I’d appreciate your recommendation. Thanks a lot!

I have had Many chat in place for under a year. I know I am not fully optimized. I am looking for an expert to help me with this. I also have about 2,700 emails that I have acquired through my automation, but I cannot get them out. I don’t want to waste any more time by NOT having the best automation in place. Who can help me with this or recommend an expert? 

Estou com dificuldades para bloquear contatos que enviam links e conteúdos indesejados. O botão de bloquear contato não está funcionando. Há alguma sugestão sobre o que posso fazer? 

Hola, necesito cambiar mi número de whatsapp por un problema que tengo. He preguntado en dos ocasiones qué sucedería si hago el cambio, y las respuestas han sido dispares. Necesito saber qué para realmente si cambio mi número considerando qué pasaría con mis flujos de whatsapp, los contactos que tengo en manychat, y cómo afectaría a mis contactos que cambie mi número de whatsapp. Adjunto las dos respuestas que he obtenido hasta ahora.  

Olá, bom dia! Identifiquei que o meu limite atual de conversas diárias no WhatsApp Business está em apenas 250, quando, na verdade, deveria ser de 1.000 conversas em um ciclo de 24 horas, conforme disponibilizado pela Meta.Suspeito que o aumento desse limite esteja relacionado à Verificação Empresarial, que é a única etapa que ainda não está aprovada na minha conta. Gostaria de saber como posso concluir essa etapa de Verificação Empresarial. O link fornecido pelo Manychat apresenta erro: https://help.manychat.com/hc/articles/14959925356572-User-Guide-How-to-Check-if-Your-WhatsApp-Account-is-Ready-to-Use  Além disso, estou enfrentando dificuldades na integração da conta WhatsApp Business através do Meta Business. O sistema não reconhece o número cadastrado no Manychat, embora o número já esteja vinculado ao WhatsApp via Manychat.  Agradeço muito a ajuda de quem puder me orientar! Atenciosamente,Matheus Magalhães

Hi all!I know that this is Meta platform restriction, but i was wondering whether anyone had any ideas for a workaround to to reply to individual messages.  Where a message can be selected, replied to with original message received is ‘quoted' (as the ‘regular’ WhatsApp works at the moment.Cheers,Simon 

The opening DM is delivered successfully, but the following messages in the flow are not being sent.It used to work fine before, but recently the follow-up DMs have stopped delivering.Could you please help me identify the cause and let me know how to resolve this?

I implemented AI recognition for the initiation of an automation and now I can’t deactivate it anymore. I tried to stop it, delete it, delete complete automation. Can anyone help me out?

Hi there,I created a flow where we first ask for the person’s name and then want to ask for their e-mail. I would like to build in something that also exists with when asking for an email, that if the entry is incorrect, for example instead of a name they add an emoji or number or even the e-mail then the automation will detect it and ask again, perhaps for 2 times or so. How can I add this function please? Maybe ​@Gustavo Boregio can you assist? :)I tried to add in conditions and so, but it is not working. See screenshot below. Thank you.Mareike

I am already using the  s1._domainkey and s2 record names in my DNS for a different tool. Now i can not authenticate Manyachat. Is there any solution ???

Hey everyone - I have registered for the live event later this month in Hollywood but I am unable to attend due to another business trip that was booked. Does anyone know if I am able to transfer my ticket to another member of my company for attendance at this event? If someone could give me an email to follow up with that would be great!

Dear Community,I write here to inquire about some specific features of Manychat platform, as we are considering Manychat for our communication needs.Comment Growth Tool:Does Manychat offer a feature that automatically triggers a chatbot when someone comments under a Facebook post? Specifically, I’m looking for a feature that asks the user to subscribe to the chatbot and then offers the option to subscribe to our newsletter. I have referred to this as the "Comment Growth Tool" and am interested to know if it exists in Manychat under a different name."Cool Down" Feature:Is there a mechanism to prevent spamming users who have already subscribed to our chatbot or newsletter? I am interested in ensuring that once a user has either subscribed or declined the offer, they are not disturbed again, unless they comment after a specified period (e.g., X days). I’ve called this the "cool down" feature, but I would like to know if something similar is available in Manychat.Chat Message Broadcasting:

Hola,Accedo en ManyChat a los contactos que han interactuado en las automatizaciones y me salen “Contactos desconocidos”. ¿Pueden ser tests de Instagram? ¿A alguien más le pasa?Cuando entro dentro del contacto, cada uno tiene un ID diferente.Os comparto foto de la bandeja de Contactos e imagen de uno de ellos al azar  Tengo 23 de hace dos días, 2 de hace 4 días, 1 de hace 5 días, 3 de hace una semana, 2 de hace tres semanas, 27 de hace 4 semanas, más de 100 de hace un mes….. ¿¿??Gracias de antemano por vuestra ayuda.Un saludo, Elena 

Friends, is there a setting in Instagram to separate paid subscribers in my message inbox?What I mean is, a system that can distinguish those who have subscribed to me by paying on Instagram during the first conversation.It could also be through a different action connection, like Make.com.Does anyone have information about this?