Ask and troubleshoot

Hi everyone,I was wondering if anyone else is experiencing problems with the quick reply feature. I have an automated flow that was working just fine. However, since last night it has stopped showing the quick reply buttons, and therefore the flow stops at the first step of the process.Thanks in advance!Matias 

Hey Manychat family, We’re currently aware of an issue where Quick Reply buttons are not showing up in Instagram conversations. This prevents end-users from selecting options, which interrupts conversations and impact automations. Our team has already reported this to Meta Support and shared all the necessary details for their investigation. We’re closely following up and will share updates with you as soon as we receive them. We understand how disruptive this can be to your customer interactions and truly appreciate your patience while we work with Meta to get it resolved 🙏

Hi,I’m building my first automation with Manychat and can’t get my automation for Instagram DM to work.When sending a DM to the account (using my iPhone app) I do get the first message and see the 2 buttons (highligted in yellow below). But when I click either of the buttons nothing happens. Grateful for any support! (And yes, I’ve tried “Refresh Instagram Permissions” ) 

ManyChat’s pricing model is increasingly problematic because it does not follow Price Parity Costing, a widely accepted practice among global companies. Charging a flat rate of $15 per month across all countries fails to account for differences in local income levels and purchasing power. While $15 may be a minor expense for customers in countries like the United States, the same amount can represent a substantial sum in lower-income regions such as Ghana, where it could support an entire family of five for a month.This approach limits accessibility for users in lower-income areas and risks alienating potential customers, creating a perception of unfair pricing. Successful global companies typically adopt tiered or regionally adjusted pricing to ensure their products remain affordable and competitive worldwide. By ignoring income disparities, ManyChat effectively prices out a significant segment of its potential user base, which could hinder adoption and growth in emerging markets.Adop

right now i just created an automation with using add quick reply , but when somebody send something on instagram , they cant see this button . i think quick reply doesn't working , is that the same for you ?

Hi, I’ve been working on a proyect to help small brands automate their responses in Instagram.Can’t verify my app yet with meta so I thought using Manychat API was a smart workaround.I need clarification with contact usage.If a Business I automate, receives 500 DMs per month, am I ok with Pro suscription? I mean, what happens in ten months? Is it still 500 per month or is it 5000 contacts? $15 vs $45 Is the client doomed to “carry” forever a contact that was a one time purchase or they reset each month?This is key in my business model and it would be a nice Yes or a hard No depending on the answer.Thank you very much,Santa  

Hello, I recently changed my Instagram password and now I can't set new automation on manychat…It's kind of a loop that I can't get out

Quick Reply’s are not showing up when users comment under posts & live’s. Instragram permissions have been refreshed, automations have been re-built but problem persists...Experiencing this problem for 1.5 days now. Anyone a fix? 

Heads up, I’ve noticed quick reply buttons are not showing up for A LOT of users. Manychat’s status report page does not reflect this, anyone know what’s going on?

Hello everyone, I need some urgent help with an Instagram–Facebook–Manychat connection issue.My Instagram account is currently linked to a Facebook page that was automatically created by Facebook when I switched my Instagram account to a business account. This page was not manually created, it does not belong to any real Facebook profile, and I do not have any way to access it.Because of this, I am completely stuck:Manychat keeps asking me to grant permission to that Facebook page in order to proceed.On the website version of Manychat, I cannot access Settings to disconnect/remove the page.On mobile, I can log in, but on the website I am blocked by the error message.Since the page was auto-created by Facebook, there is no “admin” I can request access from — the page doesn’t actually belong to anyone.Here is the message I see:“The Instagram account is already Connected. Please switch your Instagram account to continue, or request access from the administrator of the page.”But the issue

Ontem realizamos nosso primeiro envio via API oficial.Montamos e aprovamos todas as mensagens do fluxo e, em seguida, realizamos o disparo.A primeira mensagem do fluxo teve uma taxa de entrega de 96% (ok).No entanto, observei algo estranho: a segunda mensagem do fluxo (fora da janela de 24h) teve uma taxa de entrega de apenas 1,9% do total enviado.Inicialmente, considerei a possibilidade de um atraso no envio, mas a situação parece estranha, pois já faz bastante tempo que está assim.Alguém tem alguma ideia do que pode ter acontecido?  

Boa tarde,Gostaria de perceber se é algum BUG do manychat ou efetivamente é algo que tenha feito mal.No fluxo feito no manychat no bloco so coloquei 2 botões conforme a imagem Mas no Instagram aparece com 3 botões, e esse botão esta associado a outro bloco juntamente com outros 2 botões, imagem abaixo  Podem verificar se é algum BUG, ou algo que fiz incorrectamente ? Obrigado 

Hola Chicos, no me deja importar una plantilla de cuenta entera ni clonar una cuenta. He revisado que tengan las mismas integraciones activas, y tambien que sea PRO y que no tenga ningun bloque de IA. Pero me dice esto:Sabeis porque ocurre?Gracias!  

Tenho gatilho configurado para qualquer resposta ou reação de Storie disparar minha automação.Minha dúvida é sobre a Caixa de Perguntas, ela não dispara automação, mesmo sendo um Storie?

Estou tentando enviar uma modelo já cadastrado e aprovado pela meta via api  ‘/fb/sending/sendContent’  o Response body é “success” porém, a mensagem não é entregue ao cliente, alguma dica?Vou deixar o meu Json usado para enviar o template: {  "subscriber_id": id_subs,  "data": {    "version": "v2",    "content": {      "type": "whatsapp_template",      "template_name": "name_template",      "language": {        "policy": "deterministic",        "code": "pt_BR"      },      "components": [        {          "type": "body",          "parameters": []        }      ]    }  }} 

O manychat está disparando mensagem ao cliente quando ele envia uma palavra específica, porém já procurei essa palavra em algum fluxo ou até mesmo dentros das paalvras chaves e não encontro. Não era para enviar nada e está enviando.

Acho bem confuso o canal de apoio do Manychat.. Não consigo encontrar o caminho que é dito.. Não estou conseguindo programar automações. Diz que a integração da API foi desconectado.Tentei seguir os passos indicados no chat mas não consegui encontrar o caminho que indicaram.. Alguem poderia me ajudar por favor… 

Hello,I created a booking automation with n8n + manychat. Let me explain the problem with a case:If I send this answer from the instagram, it doesnt workfurkan33+XXXXXX@XXXXXXHowever, if I use the below structure it works furkan33 \n+XXX \nXXX@XXX \nXXX Encode to JSON is already set for my variables, I just wonder why Manychat cant escape the new line in the first case.  

Hi, I have created 5 checklist that i have posted with different post, now people are commenting on all the reels at one time, so how can i let the clients know that they need to comments once and they will receive all the guides later, usally if they comment many time, the bots messes up.

Olá! Tenho uma automação que está funcionando mas de vez em quando eu entro em contato com o lead ela dispara o fluxo se o lead responde com uma das palavras gatilho (exemplo: “bom dia”). Tem alguma forma de fazer com que a automação dispare apenas quando o lead inicia a conversa?

مرحبا بكم احتاج لازالة صفحتي ثم ازالة الحساب لماذا الاشتراك للموقع سهل وحذف الصفحه او الحساب لا يستجيب  Translation to English: Hello, I need to remove my page and then remove the account. Why is subscribing to the site easy and deleting the page or account does not respond? 

Hi, does anyone know ho to stop the automatic messages that my private messages writer receive?They get:Great, you're all set. Here's a link to join at [date/time]! 👇andPsst... As a thank you for registering for my masterclass, here's a special limited-edition freebie just for you! 🎁And I did not set them and neither cannot find them!Thanks

Hi! Every other post works except for one. I don't know what to do but have tried many times to solve the problem. I set it up in many different ways but still nothing.

I would to know if there a risk of Meta ban the Facebook and Instagram pages of a igaming website? What are the best pratices for igaming to avoid getting ban?

Hey friends!  As you guys likely know, Facebook shut down their website chat widget some time ago.This left us looking for the best solution for those clients who want to have chat on their website (which is a very common request).Curious if others have come across this, and if so, what solution you’ve provided.Thanks!Matt LeitzBotBuilders