General Q&A

Ive setup at end of flows to collect name, Email the entries are showing up as TRUE on the sheet and im not getting the data like the emails that people are typing, can anyone help

Hi, there. I’d like to send automated messages on WhatsApp to people who purchase a specific product on Hotmart. Can someone teach me how to do this, please?

Hi, I keep having a problem with my post, saying it won't work with a collaborative post. I don't understand this as I'm new to working with many chat. Please can you help?

I am trying to create a bot where a user can apply for a job via whatsapp bot by providing their information and then answering some set of questions that are set by our customer.  I can fetch the basic details and docuements from user  and send the data to our webhook.   However, The set of questions in the second step are set by our customer in our website dynamically. So, one customer can have 4 questions in their jobs and other customer can have only 1 question or even 10 questions in their job.  Is there any way for me to set those questions dynamically in whatsapp bot?   

When I try to set my automation live, the trigger send message when someone comments on reel won’t turn on. I get the triangle with ! inside. Note says “For collaborative posts, the automation does not work with comments on the collaborator’s account”. This post is on my account only. No collaboration. Has anyone seen this before? Any solutions? Thanks! 

Hello! please tell me how to sign up for a monthly subscription to a product or service in a bot? Through what function can I submit a request after 30 days for payment and verification of this payment? Manychat has been updated and I don’t see some functions from the list, maybe someone has already used it, I would be grateful for your help

Hello Admin,I have a question related to Manychat's WhatsApp integration.I was trying to integrate my WhatsApp Business account with Manychat. During the process, the integration manual recommended that I "delete my business account" and start over. There was also an option to get a business number for $1.76.Unfortunately, I chose the first option, thinking I could save money and start fresh. However, now I am unable to sign in to WhatsApp. I am not receiving an OTP when I try to log in, and there is a one-hour delay before I can try again. Essentially, WhatsApp is not working for me.I understand that this error is entirely my fault, and I am not blaming anyone for it. However, I am wondering if anyone else has faced a similar issue and if there is any way to fix it.I have tried reaching out to Meta support, but their resources are limited.Does anyone have any ideas or recommendations?

Could manychat cause this, and if so how can it be avoided?  

Hi, Today I got the “We suspect automated behavior on your account warning” for the second time in three days.When it happened the first time, I turned off the Public Reply feature on my automations - according to some posts I found here. Now I got it again - does anyone know what I can do?

Hello, how are you? Someone knows why the automation for the response with a specific word in stories is not working for me?

After attaching Manychat to the pages I manage I have been getting a “Get Quote” button the remains persistent to the user. This was not visible to a user prior to connecting Manychat. I have looked it up before and it is called “Lead Forms” in Facebook. In the pages inbox settings I have disabled “Lead Forms” but it is not fixing the problem. The “Get Quote” button remains. I have no main menu’s set up in Manychat so I don’t know why this is appearing 🤔Anyone had the issue and fixed it?

Hello Everyone! Hope you're doing great!I've been testing Manychat and been enjoying it so far!However since I'm a programmer, I find myself wanting to do some stuff through code instead of using the UI…Is there a way to create a flow block throw the API? I cannot see any corresponding endpoint on the swagger documentation... But I also read elsewhere that the documents might not be the most up to date ones…Any help is much appreciated! Thanks a lot!

Is support always broken?  Who does the Q&A testing? 

Hey Manychat!I live in the Netherlands, so I do'nt have a credit card. Is it possible to pay with PayPal or iDeal?I like to hear from you!Niels de Wildt

Is anyone else having problems when all (literally all settings, including channels, automation, contact and subscription) disappear?I have used Manychat for more than a year. I logged in as usual through Facebook and saw just a new account 😩And I don't know why. I didn't delete automation, channels, or any integrations, and I paid my subscription last week.It seems like there might be some bug.

Anyone else having problems with automations not sending today (12 Sept 2024)? I have refreshed permissions and still nothing 🤷‍♀️?

Hi everyone,I am currently trying to set up our first automation and on some point I can’t save it. This is, what our automation looks like:We want our users to comment on a post. Then they should receive a DM where they enter their eMail address. After that, we want to send them an eMail. When I try to save this, there is an error message:I tried to mark the message as Comment reply, but when I do so, another message block pops up. I thought: Okay, I have to confirm to the user, that he is getting an eMail now in this message, but this second message block can’t be connected to any other following block, so the automation ends there. What am I missing? Can anyone help me with this, please? Thank you so much in advance!Best regards,Kristin

Hey Team, i need to update the whatsapp_phone of user’s whos already subscribe to my Instagram account few mounts ago, but when i am trying to do that, i am getting a success but not really getting any number there.This is the contact i want to update → as you can see she got an custom field of “phone” which i created as i ask her for the number later down the road but cant set is as phone as our customer dont really put the full national phone number which can cause us to lose leads for that.So the first problem is that i cant set an “auto national number” as my customer will not write the full number of (+972) and they directly write there country number which start with 0.the second problem is that the API to update that part is not really working.and the third issue as that i cant seems to find the merge contact API as a workaround.This is the API call that i use: and this is the Server response that i get: but nothing really happen.What can i do about that?right now, i need to cre

Hi first post hereI have seen it on someone elses flow where through the flow they ask what shall I call you, the person enters their name for example Anna and the flow carries on to the next step can anyone help please

I don't have this menu. I need to take 4 photos, 2 in a row, and 2 more in a row. and he posts 4 separately in full size, and the message becomes very long.but I found in the article that there is such a menu,https://help.manychat.com/hc/en-us/articles/14281274994332-Instagram-Buttons#toc_How-to-Set-up-Instagram-Buttons-with-a-Gallery- , but I don’t have it  

I’m having an issue where my automation is restarted when someone repeats my trigger words. So for example, if the word is ready and someone DM’s me that, and the first message they get is “Here’s the info you’ve requested….” and then later in the convo they say, “thanks for the information, I’m ready to get started” the automation starts all over again and says “Here’s the info you’ve requested...”  How can I stop this?! 

So I am having unread messages be marked as read or seen when I haven’t touched them. Been an ongoing issue for a few weeks. I have already tried refreshing permissions 

One of my prospects sent me a photo of her whatsapp screen, with an old price I've used a long time ago.Can I search my Manychat templates to verify the source of this message? I've looked at the my templates and I coudn't find it. I've also looked at the dhat history but didn't find it.Now everybody asks me for the old price.

Hi. I want to place buttons on my webpage that will open directly in Messenger. So a click on a button forces opening Messenger app on a phone.Years ago it worked very well. Now all I’m getting is another window that show that I have to log in to facebook or download it. Is there any way to force the button click action to open the Messenger app straight away? Thanks

Hello, I just noticed there is “AI step” option in the automation now… it cost pretty much more than just the automation so i would like to know if anyone tried ? is it GPT-4 level of answers ? does the chat bot remember the answers of lead within a chat to continue the conversation properly ? is it really much better than openAI integration which is way cheaper for me currently.. and last question this one about OpenAI integration : Can anyone help me with setting up an AI chatbot for IG ? i already set it up actually, answers are ok but the way i did the bot has no memory at all about what has been said in the chat so he repeat the same thing many times it look stupid :P i’m learning fast just need some guidance how to do..