General Q&A

Is it possible to configure an automation to start with a webhook? For example, I currently use an ecommerce site where it allows you to add webhooks. Is it possible to add a trigger that starts an automation in WhatsApp that comes from a webhook?

Hi guys,I have set up a few automation flows with my Instagram account (Business account). However, we want to set our Instagram to be private before we launch (but ultimately will turn it back on Business after we launch). If I do so, will I lose all the automation flows that I have set up previously on Manychat. Thanks! 

Hi friends, how are you?I recently started using manychat and I'm really enjoying it.However, I realized that I am spending much more than expected.I saw here that there are other plan options but I can't contact anyone to help me.Do you know the best way to get support? I'm using it in Brazil and apparently there aren't many users here yet.   

I am just starting with the free version. Trying to set up a comment trigger to send a link to a website to buy.  It took a while to figure it all out because the tutorial is not working. (not confidence building) I get all set up and the preview seems to work correctly. I hit the go live button and it says I have to sign up for the Pro trial!  WTH?  I any not using any features marked as PRO and can’t find any chat help or 800#  I am quickly loosing faith that this system will work for me if I can’t even get a basic thing done.  It is NOT very intuitive. I know I must be doing something wring, but how the heck do you get any actual help around here? BTW NONE of the previous posts here have helped me figure out the issue! I need some specifics or a number to tech support or something.

Hello team. Does anyone know if you can freeze your Manychat account? Thanks, Sarah

I searched through all the items pertaining to deleting contacts and I don’t see where it says how to do it.  Please advise the options.  Thanks so much.

My automation isn't working. I built it, two people tested it, including myself from two different Instagram accounts, and everything was fine. However, it doesn't start for a friend of mine. He has tested my automations before, so we don't understand what the problem is. It doesn't work for him with two different keywords either. Where should I look for the issue?

I am loosing sales! Just because I cannot reply manually to him. At some point I have to take chat manually. Why I am not being able to reply? 

Hello guys!I recently applied for Manychat brasil partnership and i was accepted.However, no one answer my questions in PartnerStack (in the message tab).I want to know if someone create an account on Manychat with my affiliate link, they got Pro version trial? If so, how many days?If not, what is the offer? Why should someone create an account with my link if there’s no beneficts. Thank you in advance!Rodrigo

I’m reaching out regarding an issue we’ve been experiencing with our automation. We’ve set up an automation to respond only to specific keywords, but it seems to be replying to all Instagram stories, even when the keyword isn’t mentioned. Additionally, it sometimes triggers multiple automations at once, which is causing confusion and frustration for both us and our audience.This is for a large account with a significant following, and this issue is making it harder to streamline our processes rather than simplifying them. We rely on the accuracy of the automation to handle a high volume of interactions, so we would appreciate it if this matter could be resolved as soon as possible. Please let me know what steps can be taken to fix this, or if there's any adjustment needed on our end.Photo attached for reference:  

 Hello, I am unable to connect whtasapp to manychat

 Hello, when I test this messaging system I created, it becomes messy. What is the reason? I set it up like this in the system:I set it up like this in the system:  But during the test, the answers in this form are mixed: 

Hello, I can’t find image as a user input type, was it removed or what I’m I doing wrong, thank you! 

Hi there,Facebook recently banned my personal account for no reason, i created another one and gave me full access to the facebook page of my business.Then in Manychat i needed to refresh permissions but it isnt working:This page cannot be accessed due to an error!It seems that you are logged in with another Facebook profile.Try logging out of your Facebook account and try again. I dont have access to my past facebook account, how can I resolve this?

Streaming with AI doesn't work. My AI subscription is active but the AI flow doesn't work, only the non-AI flows are working, when I try to use an automation with AI the contact simply doesn't receive any messages. My page is connected correctly, my instagram and permissions are also connected correctly. I use AI to serve customers and I had a big impact.

I want to add New Contacts via Zapier but I get this error when sending to Manychat and it doesn't create New Contacts. Can anyone help me? 

my DM´s instagram automated messages are showing duplicated. Any ideia about?ThanksCris

How to delete a note that was accidentally added on Live Chat?

When I create a broadcast all my test emails are showing in the spam folder.  Is this the case for all the emails I send out to my broadcast list of customers?  I even followed a very detailed outline to keep from words like FREE etc.  I have done everything I can think of even an email test showing a 9.5/10 score saying it’s not spam like.  What do I need to do to assure my customers are getting my emails in INBOX, not in the Spam or Junk folder?

I have a flow that starts with a click on the link, sending a sentence and this has been working well but if during the conversation coming from this flow the user types something, ManyChat sends the default response flow this causes confusionhow do I stop ManyChat from sending other flows during the conversation?

What is a subscriber and how is billing calculated? I use it to send information to people who comment on my free-to-use platform instagram for finding dog-friendly places.I post - they comment - they get the link - thats it thats all I want and all ill ever use it forI don't mind paying a little bit each month, but it is free for people to use. I've seen that 500 subscribers cost £15 a month, which I'm happy to pay. My question is, what are subscribers? Is it everyone who comments and receives an automated direct message? Can I delete them as subscribers after they receive the automated message? All I want to use ManyChat for is so that I don't have to reply with the links myself 24/7 and nothing else. realistically I cant keep using mnaychat if as the following grows im spending hundreds a month for nothing my accounds already grown from 0-25k in two weeks - currently on the free trial

Hi there!  I'm starting to use Manychat automations but the toggle button doesn't appear in my automation screen as can be seen in the print below.I searched in some videos and Manychat's tutorial and i'm quite sure that a toggle button must be in the left down corner of the screen.Because of that i can't run my automation. Anyone can help with that?  

So im getting a lot of traffic and in my videos i tell people to dm me a certain word for something in exchange. Im using manychat to auto reply to these dms and after around 3 days I got a message saying this:“To prevent your account from being temporarily restricted or permanently disabled, ensure that no other users or tools have access to your account and that you’re following our Terms Of Use. Consider changing your password to a stronger one to prevent unauthorized access to your account by third parties”How do I fix this or get past it? Am I sending too many dms daily?

I actively use Whatsapp with Manychat, and recently the welcome message option has stopped working and has also disappeared from the settings menu. While researching I found a forum, and this has happened before recently, and it is happening again. Do you know how long it takes to fix these types of things? Since the welcome message is a fundamental tool in my business.I leave you the forum in case you want to read it.https://community.manychat.com/product-updates/greet-new-customers-with-the-whatsapp-welcome-message-temporarily-suspended-2155?tid=2155&fid=None