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(Tue, 21 Jan, 5:00 pm)

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General Q&A

Any questions you have about using Manychat.

2,793 Topics
5,539 Replies

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2793 Topics

RuheniUp-and-Comer

How are you guys managing Sales ads clicking to whatsapp. On my end the data is not really correct on what the cost per messaging is.

150

10 months ago

Pericles.saUp-and-Comer

asked in General Q&A

WhatsApp media type

How to identify the type of media sent by the WhatsApp user so I can redirect it to the correct flow.

Can you buy templates for many chat?

As above, can you buy ready made templates? for instance, a restaurant one?

Automated Emails - How to Create a Subdomain

Hi all, I am trying to set up email automation, but because we have a Wix website and use Ascend within the website builder to send all our newsletters, blogs and abandoned cart emails, when we try to set up the email integration with ManyChat, it wants us to change our DNS settings, but we can’t because everything is set up to work though Ascend and we dont want to change this. I have done some research and one option is to create a subdomain to integrate with ManyChat because the subdomain will have different DNS settings?!? But I cant find out the information on how to do this to successfully integrate it. Does anyone know or have an easier workaround?

140

10 months ago

beluga13Up-and-Comer

asked in General Q&A

The bot won't move to next step if there is quick reply containing phone number or email of user

Hello Community! I have an issue like I have explained in the title. My bot won’t move to next step if I want a user to verify its phone number or email address, but on the other hand the First or Last name it’s working properly. So what happens is that it won’t move from Send Message #5 to Send Message #6. Is it possible that is the problem because of “Fallback” field and how to solve that: I have also tried adding {email} to text message and it won’t show it on preview, where could be that issue? I’d love to get this sort out! Thanks!

I need to connect Many chat with a VPN

Hi there! With my client, we need to connect many chat with a VPN to get info and make some security filters with the chatBot. Do you any experience or advice that we can get from you? Thank you! A

251

10 months ago

VeddersoundUp-and-Comer

asked in General Q&A

GPT won't do anything

Everything is working fine except for the GPT, can’t find what could be the issue

Instagram integration

Hi. I am interested in how I can work with your Fast API?I can't find any documentation on that;And is there even such an opportunity to work with Fast API?I need to connect my bot to your Instagram since Facebook doesn't approve my permission requests.

281

10 months ago

shinycondorUp-and-Comer

asked in General Q&A

API rate limit - No of autoDMs that can be sent in an hour.

Hello,Is there any rate limits on number of automated DM and comment replies can be sent in an hour. I read the meta documentation and it says “only 750 calls per hour”. Reference from meta about rate limits: https://developers.facebook.com/docs/graph-api/overview/rate-limiting/#error-codes-2

1260

11 months ago

AwaisToorChannel Explorer

asked in General Q&A

Shopify integration

There are two ways to integrate ManyChat with Shopify. One is through the built-in ManyChat app, and the other is via Zapier. However, in my ManyChat account, the Shopify app is not available. Has ManyChat discontinued it?

13687

11 months ago

Yianni-SBSUp-and-Comer

asked in General Q&A

Consolidating old account and new account into one new account.

I am trying to consolidate my facebook and instagram accounts in one. 2 years ago another member of the team created the facebook integration. recently I create the instagram account under our new re-branded name. I want to move the old facebook account into the new one, but I don’t see a way to do that without deleting the facebook account. there are over 1000 contacts in the old facebook account that I would rather not lose. is there a way to move the old to the new without deleting or is deleting the only way?thanks.

170

11 months ago

Ilona PretkielUp-and-Comer

asked in General Q&A

Instagram automation doesn't work

I purchased the PRO package, my automations do not work. Previously, I was using the free version and it sent normally. Now it just doesn't work.

180

11 months ago

JoãolSoaresUp-and-Comer

asked in General Q&A

Instagram comments automatizations dont response all users

I posted a publication with an automation that when someone wrote "I want" a link would be sent to the person's direct message, shortly afterwards I announced this publication, but I realized that some people the link was sent and to others it wasn't, which could be this problem, could someone help me?

BOT IN FACEBOOK MARKETPLACE

I cant use my bots in FACEBOOK MARKETPLACE, any idea, how to do it.

Help connecting my Tiktok account

Hey there,I see that Tiktok is advertised as being linked with ManyChat, yet inside ManyChat I donn’t see how to link it.If its not a feature, can I integrated it with Pabbly webhooks and where can I find those?All help is super appreciated.Stay marvelous,

Automated Welcome Message

Hi! Is there a way to send an automated Welcome Message to new accounts when they begin to follow us on Instagram? Thanks!

Whatsapp live chat webhook?

How to integrate manychat livechat with a meta app using webhook url?

230

11 months ago

theflavioniUp-and-Comer

asked in General Q&A

Convert Instagram Comments into Sales (as Quiz)

Hey everyone. I want to make a quiz after someone comment under a reel in a PM. But i find only the possibility to use the answer only as a a normal pitch (link to a website and so on). Do you have any ideas? Thank you very much

Help please with assign.

Hello, How I can notify customer/client once someone is assigned to the conversation? Example, i respond to the conversation automatically i get assigned and the customer/client gets message “Fratello is assigned to the conversation”?

automation is not woriking - trigger

Please advise what could be the problem. I set up some simple automations for a keyword under a specific post. It always worked. For several days now, when I try to select any post from my Instagram as a trigger, the following message appears: Note the automation will not work if you boost this Post or Reel. What could this be due to?

900

11 months ago

rafaelrochaesouzaUp-and-Comer

asked in General Q&A

Need Help with WhatsApp Integration into ManyChat | Embedded SignUp was cancelled

Hello everyone,I'm facing a problem trying to integrate WhatsApp with my ManyChat account. I've attached some photos for further details. Any help would be greatly appreciated!Thank you in advance! error :

2 lineas of whatsapp en same count

2 lineas of whatsapp en same count. I haver 2 prodjects

Manychat upsetting smart link functionality

I’m using Manychat to automate links to customers. The appropriate link is determined by the users location. I’m using Linkly to determine location and then forward to the correct link. However, in putting the smart link onto the automation message text, ManyChat is being seen in the USA and then forwarding the USA link to all conversations.How do I get ManyChat to send the Link as I have entered it and not send what it has determined to be the correct landing page? thanks,Byron

190

11 months ago

Annabel_BalanceUp-and-Comer

asked in General Q&A

Help with sequence

Hi, I created a sequence for a 5 day challenge I run. It worked perfectly the first time I ran it and the last two times I have tried it has failed to work. People register for the challenge over three months so they can’t go straight into it. I tried just having it switched off and then manually switching on the messages just before. What would be the best process for this. Should I instead tag them and then subscribe them to the sequence myself? Can I do that? Any help is appreciated.

Hey .I tried to connect, and the site found a connection to an Instagram account that I want to work with, but it says that a confirmation request was sent? (It's also really weird) and they didn't send me anything.I have sent a message for help several times and there is no response! Has anyone encountered such a thing and know what to do?

130

11 months ago

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