General Q&A

Hey there,i would like to know when the whatsapp forms feature comes to manychat? :)  

We are running a pilot where we teach rural women in a hybrid manner for 8 weeks. The online aspect will be taken care by whatsapp bot since whatsapp has a great penetration in india. We would be using quiz as well and i think the default template works for us. Wondering if someone else has done similar bots that we can get ideas/tips from? Thank you:)

We would like to send videos. The default video size is unfortunately only 14MB. So we decided to send YouTube links. But all YouTube links are converted to manychat URL shortener. I have disabled URL shortener. How can we send direct YouTube links so we get a preview in WhatsApp? Thank you:) 

Can we combine a condition block?. I thought I saw someone create One condition Block that contained two conditions:1. for  email2nd. for first nameWith the two above conditions Linked to one another (has any value) I then connected an IG Message with a text “Great to see you back {First Name}. Is this okay?Thanks     

Hello everyone,Until recently, I was able to create an automation that responded to specific keywords in comments on my Instagram posts. This automation would both reply publicly to the comment and send a private direct message to the user. However, I have noticed that the option to set up an automatic public reply to comments has suddenly disappeared. Currently, I can only configure the automation to send a private direct message without the public reply.Could you please assist me in restoring the functionality to automatically reply publicly to comments? This feature is crucial for engaging with my audience effectively.Thank you in advance for your support.Best regards,uv 

Hi everyone, Subhojit here. I need some urgent help with a query:Is it possible to geotarget using ManyChat? Specifically, can we set up an automation that replies only to users from a specific country, even if the post receives comments from a global audience?Would really appreciate any insights. Thanks in advance!

hi, I am trying to set up an automation from scratchthey message the word biology on the comment. I automatically reply "thanks, dm me the word biology" and then I send the message on dm "if u havent already then message me the word"none of this is working. not even the start of the automation to reply to the comment. I disabled my other automations on that post too

I want to know how to create the flow for data collection during LiveChat because i want to collect name, email and so on as i know during livechat the automation will be pause based on settings that we set. I need to know how to do this.

I subscribed to the pro subscription (95$) however, I am not able to start a new automation.When I try to initiate a new automation: 1- I received a message that this request is only for pro subscribers. 2- Or if opened Manychat from my laptop, it doesn’t process my request neither post it. Nothing happen when I click the button.  I only want Instagram automation and this why I pay for the subscription. Can anyone help me with this please ?  Is my subscription enough ? As it is named Pro. If not can I have a refund ? And if yes what should I do to make automations again ?

We’re setting up a competition and hope Manychat can help with it - the mechanism is to tag in comments friends / family who might be interested in a business startup related competition. Ideally then, the person tagged on the post would receive a message to get more info.I can’t see this as an automation, and I’m assuming it’s because that particular person hasn’t actually interacted with the post/reel/whatever (so why would they want a DM from us?).If I’m right in that assumption, I guess we’ll have to go with a more catch-all “comment this word to get more info” automation and the person will have to pass on that info to their friend etc who they think might want to know about it, or they can tag their friend who can comment the word if they want to enter.After typing all this out I think I figured it out, but I’m going to post anyway to see what you all say 🤣

Hey guys,I saw the "BotTools Toolbox" in the Manychat app store, which offers some extra tools for chatting.The one I was most interested in was "Split Field", I tested it and it worked.My question is: does anyone use this tool? Is it reliable? Does it work well or are there problems with external calls?If anyone can tell me about this app, it would be a great help.Thanks.

Hi everyone, I could really use your help.I’m running into a frustrating issue with my automation in ManyChat. Sometimes the button I’ve added to a message shows up and works perfectly — and other times, only the message is sent without the button. When that happens, the flow gets stuck and users can’t continue.I haven’t changed anything in the setup between times when it works and times when it doesn’t, so I have no idea what’s causing this inconsistency.This is really hurting my CTR, and I’ve been getting messages from users saying they didn’t receive the guide I promised them.Has anyone else experienced this? Any idea what might be going wrong or how I can fix it?This happening in Instagram Thanks so much in advance 🙏

I have realised people in Africa use social media and few are aware of this amazing tool .I come offering a hand to see if we can work together to boost this because it's the best tool to save many and to help people earn while they are doing many other jobs or activities.i'm open to anything that comes on table. 

I am developing a SaaS platform aimed at enabling businesses to automate direct messaging across multiple channels, specifically Facebook Messenger, Instagram, and WhatsApp. The core functionality involves allowing our clients to connect their respective social media pages, after which our platform would handle automated messaging workflows on their behalf.Given ManyChat's robust capabilities in multi-channel messaging automation, I am interested in understanding how we might leverage your platform to support this multi-tenant architecture. Specifically, I would like to know: Multi-Client Support: Does ManyChat support a setup where a single account can manage multiple client integrations, each with their own messaging channels? API Access: Are there APIs available that would allow our platform to programmatically manage client connections, message sending, and automation workflows? White-Labeling: Is there an option to white-label ManyChat's services so that our clients interact s

Subject: Duplicate Payment on April 18 - Request for RefundHello ManyChat Support Team,I hope you're doing well.I'm writing to ask about two charges that occurred on April 18, 2024.Here are the two payment records I found: April 18: $19.24 April 18: $18.72 It seems that I was charged twice for the same 2,500 contacts plan upgrade.I didn't intend to purchase the same upgrade twice, and I believe this may have happened by mistake due to switching plans or refreshing the upgrade manually.Could you please review my account and process a refund for the duplicate charge?Thank you so much for your help and support!Best regards,

Hello Everyone:I’d like to automate comments on OTHER people’s posts. Meaning show support when Instagram users use certain hashtags. Is it possible to automate a hashtag search that will comment on my behalf on other peoples’ content?

Estou tendo problema pra entrar na minha conta do Instagram com o manychat, está pedindo acesso a uma conta antiga minha que eu não tenho mais acesso, gostaria de saber oque fazer nesse caso pois não estou conseguindo rodar nada por conta desse problema 

Hello) I have a problem with adding the Telegram Menu to the message, I cannot add a message to the button, tell me how to do it? 

2 problems my automation is not adding the tag to contacts (I suspect because of the 2nd issue) I cannot manually add tags to the contacts - they are not active:  

We’re scaling our Click-to-Messenger campaigns on Facebook and need to build a unified performance report that joins two data sets:Facebook Ads spend - keyed by ad_id, adset_id, campaign_id (we’re going to collect those via the Page webhook (with messaging_referrals): for each referral we can get sender.id = PSID and referral.ad_id, etc.).Contacts inside ManyChat - phone number and custom fields, accessible only via contact_id using the public API.Problem:ManyChat’s API doesn’t accept a PSID (sender.id) as subscriber_id; both getInfo and setCustomFieldByName require the internal contact_id. The API also never returns the PSID when querying a contact. Manual Bulk Export PSIDs works, but we need a fully automated (or at least daily) way to join spend ↔ leads reliably.Questions to the community:Is there any documented or undocumented method to retrieve the PSID for a contact via API, or to resolve a contact_id from a known PSID? Have you implemented a workflow (e.g., via Zapier, Make, or

Good day! I filled out the script correctly. It is saved. But when sending me a code word in Instagram messages, nothing starts. I double-checked everything, but alas

I am unable to sing my mobile app profile with my website profile to enable me go for pro subscription. Please help 

Hi everyone,I’ve been dealing with a strange issue for the past few months – people are unable to message my page at all (no message button), and when someone tries to follow me, they get a warning notification like “Be careful who you follow.”I’ve checked everything I could on Facebook and Instagram settings, but nothing helps. Has anyone else experienced this? Any idea what might be causing it and how to fix it?Thanks in advance!

Over the past couple weeks responding to messages that come through twilio has stopped and thrown an error however the messages are coming through but I cannot respond. I have disconnected and reconnected and still have the same issues 

I'm having a problem with my workflow, which retrieves up to 5 messages, merges them and sends a single message to N8n.But I've noticed an error: when the user sends a short message like “Hi, how are you?”, but if the user sends a long message with line breaks, it hangs. Here's the error returned by the External Request node:Bad control character in string literal in JSON at position 454 (line 3 column 423).Do you have a solution for formatting all long texts containing line breaks so that the External request node accepts the content?