General Q&A

Dear ManyChat Support Team, I hope this message finds you well. My name is AhmedZehery, and I am the owner of two Facebook pages: Egypt Tour Packages and Fayrouz Tours. Previously, these pages were connected to ManyChat through my old Facebook account. Unfortunately, my old account has been permanently blocked by Facebook. I am now managing these pages from a new Facebook account and would like to reconnect them to ManyChat. Details: Old Facebook Account: Ahmed Salah Zehery  New Facebook Account: Ahmed Zehery  Pages Affected: Egypt Tour Packages, Fayrouz Tours  I would appreciate your assistance in transferring the page connections from my old account to the new one or advising me on the best course of action. Thank you very much for your time and support. I look forward to your response. Best regards,Ahmed ZoheiryOwner of Egypt Tour Pack

I have a telegram bot. I connected an automation for it. After some triggers, bots stops answering until I restart bot. How can I solve it?

When I click the button to refresh my Instagram permission, I get this error message: {"error_type": "OAuthException", "code": 400, "error_message": "Your activity off Meta technologies is currently turned off."}  Any idea how to solve this? 

im looking to use manychat to qualify leads from my facebook adds, i have a mix of questions some have text answers and others have buttons. ive been able to set things up to export the text answers to the google sheet using custom fields. but i cant seem to work out how to export the button answers to my google sheet. if anyone can advise it would be appreciated. thanks 

Hi...i am new in Manychat...but i tested my automation for comments. I have more than 60k followers (organicaly) and i made promo post for commenting. Strange is, that afer 2 hours i have one comment, but instagram showing me 14 comments. And when i refreshed, it shows me one more person at time with comment ,,video” what was the trigger - but no action from manychat... 

Hi all,Is anyone else having an issue with their automations this morning? I have a post that has gone live for a paid partnership and the automation is not triggering.Thanks!

If the AI fails to gather all the required values after a certain time or the client simply stops responding, how to proceed to the next step?

I need to send to different users for different numbers, how can I do it ?

Hi.  My automations are firing even when the trigger words aren’t being used, and it is just picking anyone of my automations.  How can I ensure that only the trigger word fires an automation How can I ensure that the right automation is being triggered when the word is put in.Thanks!

We would like to integrate ManyChat (preferably using WhatsApp or other conversation tools like IG or Telegram) for customer support in our app. With the Messenger Customer Chat plug-in deprecated, is it possible to implement using any ManyChat functionality/API/plug-in?

I work for a publishing group that launches books on Amazon. During a book launch, we use Facebook and Messenger to engage with potential reviewers and gather reviews to support the book's success. Our process involves running Facebook ads, engaging with interest-based Facebook groups, and offering free copies of the book prior to publication.Up to now, this process has been entirely manual, but I believe ManyChat could significantly reduce our workload. I have a few questions to see if it’s a good fit for our needs. Managing Multiple Book Launches Simultaneously: At any given time, we may have multiple authors launching books. For example, Authors A, B, C, and D could each be promoting a different book simultaneously. Would it be possible to manage all these launches within a single ManyChat account? Specifically, can we ensure that contacts and responses related to each book are kept distinct from one another if the links provided to ea

Hello, is that possible to create atomatization by sending messages to everyone who follow us? Our new followers receive auto messages and we can’t understand why because there’re no such automatizations in our settings. Could you please tell where to look to put off automessaging after following?

Hi! I would like to know if there is a problem in this smart delay setting.Please take a look to the flow.I thought that Smart delay doesn’t work cause between message #1 and message #2 there is “action”.It can be the cause?Thank you!​​​​​​​

I have an automation when a lead sends me a WhatsApp message.But sometimes, my client takes over the conversation and assigns to him.How can I immediately remove this user from the automation?

I have set u my 1st automation. It is delivering a lead generator.  How do I deliver the document immediately after they entered their email address? 

Hello everyone!I need your advice. I’ve created my automation, everything works wonderful, but no matter what I do, the bot wouldn’t go first with its message. I would like it to write to the customer as soon as the customer opens the WhatsApp chat via the link. Thanks in advance!

Oi, pessoal! Meu robô de atendimento entende texto, áudio e imagem, mas só responde em texto pq não consigo enviar áudio que não esteja pré-gravado nos arquivos do Manychat. Alguém sabe se é possível enviar áudios gerados dinamicamente no ElevenLabs?

Hi all,I would like to sent a follow up message, if someone has received a link, however, has not clicked on it. Do you know how to set up this function manually in the flow? 

Hi community. Please help.I am trying to understand how to use a sequence to send follow-up messages when a subscriber downloads a free guide I’ve offered.An Automation can handle the delivery of the freebie. Then I want to wait 24 hours and ask them if they received it. Then I want to follow up every 24 hours, up to 8 times, until they reply. I thought I could do this with a sequence but the interface is not intuitive.I see that I can add a new “message” and set the schedule. However, each “message” seems to be an entire automation on its own. Ok, I can set it to just contain 1 message and then go back to the the steps list. What blocks me is that it asks for a trigger action. I could expect to attach the entire sequence to the adding of a tag in an automation. That makes sense. But it asks for a trigger for each “message” (step) in the sequence. That doesn’t make sense to me.Thank you in advance!

Ive created a simple flow to my messenger. I’ve setup the handoff in Facebook, refreshed permissions and previewed in Manychat. It all appears ok but when I comment on a post it doesn't trigger. Ive gone through each step carefully and still not working. Also now when I try to post it gives me an error and won’t post.Any ideas. Thank youWilliam

 Hi, I created an automation for WhatsApp, and it is not working, even a basic automation.Then I tried to send a message manualy and I got this issue:I bought this buissnes number from manychat.

Solo me ocurre a mi que no puedo mandar mensajes por Whatsapp?intenté desde otro numero mandarme mensajes y tampoco llegan, alguien esta pasando por algo similar?

Hi. I wanted to know if anyone can suggest when will we be able to connect a Kazakhstani number to WhatsApp via Manychat. Right now, only 4 countries are available for me and their country codes all start with +1

Is it possible to have the bot engage with a prospect through a FB ad, but also attach a real time link once the prospect responds? I’m a real estate agent and want to place ads on FB that require the prospect to message me “get list” and then the bot sends them a list of homes that match the FB ads criteria.

Hey everyone, I'm using n8n instead of Make to send leads from a form directly to ManyChat. However, I'm facing an issue: the process fails if the user already exists in ManyChat. Could someone with experience in n8n help me figure this out?