General Q&A

I want to get (based on an ad hoc automatization) to load store information based on messages sent by store owners (something like “sotre name is XXC and is located at YYY, of TTT city open hours is ...” thos informaiton should be parsed by some IA (manuchat embbeded or though chatgpt or so) and later, when other users asks “where to buy” thah info is fetched by the IA and presented to customer  Is there some feature to achieve it ????  

Hi, I've received messages like this from several accounts, asking me to subscribe to their VIP list so they can message me even after 24 hours. How can I set this up?We have an upcoming eoffline conference, and we’d like to communicate with the participants during the event.Thank you

I have the plan that allows 500 contacts per month, and I’m marketing my chatbot VERY widely. I’m afraid of exceeding my 500 limit by thousands, and being charged a LOT of money. Is there a way that I can put a limit on the maximum number of contacts the automation will allow?

Any ideas why this isn’t working? It worked yesterday but I had to delete and start again and now nothing it working.

Just saw this in Manychat and it got me hyped haha

How many users can i open in the program of 15$?In addition to the user that I opened in the registrationPlease help me to understand :) 

JOTFORM links (pre application form) are not working within button URLs  for my auto replys and button links in dm chats for potential leads, how do I fix this? Zapier is not an option for me and requires a seperate expense 

it says “You cannot use Variables (like First Name, Gender, Bot fields, etc) in JSON GT Opt-In due to platform limitations” how to solve this issue..tq.

When as a client i’m sending hello, i’m not getting reply.

Hello everyoneQuick Question, Is there a way to directly link WooCommerce/WordPress with ManyChat, so that any changes I make inside WooCommerce or WordPress are automatically reflected in ManyChat? The idea is to have one central place where changes update across my entire ecosystem.RegardsSamar Abbas

I've been trying to send a message with 2 buttons and their actions, but it only sends the message with a single button, and in the Block Dynamic (Documentation) it shows that it can be replicated, but I've been getting this error only when I duplicate, if I leave only one button it will work. See the images.Error:Documentation:My exemple bellow:{  "subscriber_id": 18******...,  "data": {    "version": "v2",    "content": {      "type": "whatsapp",      "messages": [        {          "type": "text",          "text": "simple text with button",          "buttons": [            {              "type": "flow",              "caption": "Test 1",              "target": "content202504****...",              "actions": [                {                  "action": "set_field_value",                  "field_name": "testAPI",                  "value": "some value"                }              ]            },            {              "type": "flow",              "caption": "Test 2",             

Hi, We are not receiving WhatsApp messages through WhatsApp Automation. Need help what to do & recover message which I was not able to receive.

I want to generate as many leads as possible to make more sales using Manychat.

Hi everyone,I was able to connect my TikTok account to ManyChat successfully the first time, but after disconnecting it and trying to reconnect, I keep getting the following error message:"This TikTok account does not support connection with ManyChat."I have already tried enabling and disabling TikTok's business mode, but the issue persists.Has anyone experienced this before? Any solutions would be greatly appreciated!Thanks in advance!

Some Instagram automations weren’t working while others were. After some testing, I think I’ve nailed down where the problem is with this automation:Quick response shows a 10% CTR, but the message after it has been sent 0 times. Therefore, I believe the problem lies in the bot interacting with the messaging system in general.Other additional details of the situation:Comment trigger automations work perfectly fine, if the Bot is set to reply to a comment. Comment trigger automations will work partially if the Bot is set to reply to a comment and then send a message on its own: the reply will go through but the message won’t. (As per the image.) Message trigger automations don’t work at all, regardless of what comes after it. The Opt-In has already been set. Instagram Permissions have been refreshed. When trying out the Preview feature, it works in ManyChat but not in Instagram - after sending the three-digit number, the automation does not respond.Would like to know if this is a known i

Will someone help me understand the point of paying for all of my contacts if I can’t contact them? Since they got rid of paid messages, I can’t message my 26k people in FB Messenger.

Hi there! I need a bit of help.I’m using an auto-reply in Direct Messages that sends a link as a button whenever someone comments a specific keyword on my post.However, many people are saying that the link they receive isn’t clickable or doesn’t work properly.Do you know what might be causing this? Or how I can make sure the link is clickable for everyone?Thanks so much in advance!Fla.

I have a manychat workflow , where when people comments, a DM is sent to respective accounts. Now the issue is whoever send any message to us in DM, it says ‘we reply typically in one day’. I want to remove that.  

Hi there, users are experiencing lags when receiving messages on WhatsApp in automated flows built in Manychat. Any ideas what could be causing this?

Hi, i created a small demo where the chatgpt response is stored in userfield (type text). And if i want to send the content of this field/response to an instagram message, there is only the content “{{cuf_12546454}}” instead of the correct response.  I used the Chatgpt integration similar like https://help.manychat.com/hc/en-us/articles/14281251371164-ChatGPT-integrationAny ideas? Thank you!

We're having a little issue where our automation flow sends duplicate messages whenever a user’s message includes the word "healer." We want the automation to trigger just once per interaction even if the keyword shows up multiple times in their message.Can you help us adjust the settings so it only sends once? Or is this how it’s supposed to work? Sorry, I’m a bit of a newbie here.

Hi everyone! I’d love your help with something 🙏In my current flow, I’m collecting user input through buttons and data collection (like asking for a name). My question is:👉 Is it possible to automatically monitor user inactivity across the entire flow (not just in specific modules), and send a follow-up message if the user doesn’t respond — either by not selecting a button or not filling out a data field?I’m looking for a way to set this up globally across the flow rather than manually adding delays and conditions after every question.Is there a best practice or workaround to achieve this?Thanks in advance! 🙌

Hi everyone,I’m new here and still getting familiar with ManyChat. I’m currently in need of assistance and was wondering if anyone could provide me with ManyChat’s support email address or phone number.I’d really appreciate any guidance on the best way to reach their support team. Thanks in advance for your help!Looking forward to learning and connecting with you all.

Hey there,I have been using Manychat on trial for the past 2 weeks alone and it hasn’t really been a problem up until yesterday when I added another team member as an admin and he started texting other people from the platform, We got a message that we have a restriction and it keeps logging us out. Is Manychat the reason and if yes - how can we fix that? 

Using AI Module he reply wrongly when users ask about today questions because AI do not consider the correct timezone of business. Example: User asked what day is today and it replied a wrong day. so anything related to date and time will reply wrongly like: What special you have today?I tried to add in prompt Business timezone but didnt work.