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General Q&A

Any questions you have about using Manychat.

  • 3,434 Topics
  • 7,045 Replies
3435 Topics
chazchenko
chazchenkoUp-and-Comer
asked in General Q&A
How to collect the button answers and store it as a contact field

Hi, I’m a beginner here. I am trying to build a lead gen flow that pre-qualifies the user. I am using Whatsapp as the channel. If I add a button to a whatsapp text message, how do I store the answer they selected as a custom user field? Example scenario: The Whatsapp message says “please select the dental treatment you are interested in” > the user selects option A How do I store that answer to the user’s contact data? Worth noting that I won’t collect the users contact info until the end of the sequence. 

1533
Gustavo Boregio
AlejandroHC
AlejandroHCUp-and-Comer
asked in General Q&A
I don't have the rules option?

Hello, I'm taking my first steps in Manychat, I want to know how to set rules (I don't have the rules option)I already know how to tag contacts, but I don't know how to ensure that those tagged contacts are sent a follow-up sequenceI need help please 

1972
skyrootdigital
Sara Ahmed
Sara Ahmed
asked in General Q&A
what is the difference between "visitor" and "subscribed" and what is definition of "No of Runs"?

Greetings,I’m new to manychat & i’ve been thrilled with my first automation! The thing is unfortunately  i can’t interpret the numbers. Actual number of trigger (Comments) on my Instagram is way higher than number of contacts and in the contact list there is visitor and subscribed, what is the difference between them? did he subscribe to my IG Account (became a follower?) or he simply clicked the link i sent using manychat?Is the term “Active contact” Represent number of contacts receive my message? The Automation is simple, reply to each comment with a message that include a  certain link. Thanks in advance.

4901
Ribiselchen
xxjops
xxjopsUp-and-Comer
asked in General Q&A
Can't generate hash for Subresource Integrity

I just want to ask for a help, as I am developing a WordPress site and I have an issue with Mozilla Observatory grade because of SRI issue. I need to hash the snippet from manychat to apply an SRI fix. 

181
xxjops
Carl Gohr
Carl Gohr
asked in General Q&A
How to manage multiple Clients

I’m trying to offer my clients in our Social Media Marketing a new service, where a generated lead (via Facebook etc.) gets a “welcome massage” after they signed up. My Question is, if it is possible for an Agency to manage all their clients within one Manychat account.The most important detail is, that every client we manage has their own Business Number, so they can chat with their leads after the “welcome message”.  If there is a way to do that please let me know.Thank you very much.

2681
Gustavo Boregio
Naiane
Naiane
asked in General Q&A
automação com turbinar do instagram

Olá, assinei o plano do manychat para as pessoas que comentarem na minha publicação através de um anúncio do turbinar no Instagram, receberem uma mensagem automaticamente. Mas as pessoas estão comentando através do anúncio pago e a automação não está funcionando.O que faço? 

1820
Naiane
theeretailtherapist
theeretailtherapist
asked in General Q&A
Automations not working

Hello!! I am new to many chat. My automations have no been working. They have worked before but not recently… I have been having to send DMs manually once the trigger word is commented on my reel. This is time consuming and defeats the purpose of paying monthly… Any reason this may be? Pleasseeee assist!

220
theeretailtherapist
Nev
Nev
asked in General Q&A
Android not showing full message

My automatic messages get shown to Android users in a shortened version and there is no option to read more. How do I fix this! 

670
Nev
MarceloJBresciani
MarceloJBrescianiUp-and-Comer
asked in General Q&A
Whatsapp message line break

Hey guys,I have a problem when I pass a "Last Text Entry" message to an external API. It returns a JSON error when formatting the message, and the same occurs when I pass it as Header.Even clicking on JSON Encoder doesn't work.Prints Attachments.Has anyone experienced this error and could tell me how to resolve it?   

5153
Zulqarnain9379
mallorytrainual
mallorytrainual
asked in General Q&A
What causes a contact to be "subscribed"'? Why do contacts matter?

What causes a contact to be "subscribed"'? Why do contacts matter? 

210
mallorytrainual
mtarek
mtarekUp-and-Comer
asked in General Q&A
Reusable flow

Hello,I have part of my flow for collecting and verifying contact details that I want to reuse in many flows, I don't want to just copy and past that in all the flows since they are a lot and going back to update all the flows when I want to modify that part is not ideal, I'm looking for something like functions in programming  where I can include it in all my flows and if I need to modify it, i do so in one place, any suggestions? Thanks!

452
Gustavo Boregio
Paul fata
Paul fata
asked in General Q&A
Erreur lors de l’envoi de la requête.

 

330
Paul fata
carol
carolUp-and-Comer
asked in General Q&A
ManyChat does not respond to the user

I have a flow in ManyChat that stops midway. I make a connection with GPT via the Assistant API, send the user's question, and it returns the answer correctly. However, ManyChat does not send the answer back to the user, even though the answer has already been received by the API.In the image below, in red, is the GPT's response. In blue is the count for error location. It reaches up to number 3, as shown in the image that performs the action from this user field. Can someone help me, please?? 

1609
Gustavo Boregio
maybmax
maybmax
asked in General Q&A
Contact People through Automation for the first time

Hi! Im trying to set up an Automation, but unfortunately it doesn't work, my messages never go through, except my contact is created by clicking on WhatsappURL. Can you tell me why? I'd like to contact People I Import from my CRM System automatically by tagging them. heres what i wanna get working:  beforehand i built an automation that sorts new contacts imported, and tags them, that would be the first tag that starts a chat. i tried just messaging all new contacts but these messages werent delivered aswell.

450
maybmax
JordanKennett
JordanKennett
asked in General Q&A
Help!!! DMs are not sending

Hey all..., look, I'm having some serious issues getting my automations to work. I was wondering if anyone would be able to give me a bit more insight as to why. I have already checked out the relevant articles and explanatory videos, and nothing is working.

411
Gustavo Boregio
rani91938
rani91938
asked in General Q&A
how it works with ad posts

I am interested in using a feature that allows automatic DMs to be sent when comments are made on specific content. However, I would like to know if this feature also works with Instagram's sponsored posts. If I run an ad on a specific post and someone clicks on the ad and leaves a comment, will a DM still be sent?

270
rani91938
Krissy Krash
Krissy Krash
asked in General Q&A
Cannot Connect my one Facebook Profile

Hey Ya’ll,  So Ive run into an issue with connecting all of my accounts (FB & IG).  I have a few accounts - two of them being the following: Kristen AdolfiKrissy Krash I seem to be logged into Many Chat with my Kristen Adolfi page (as I logged in using Facebook) but then to set up automations, its connected to my Krissy Krash account - which is totally fine, but I need to be able to add automations on both of them but when I try to add another profile on Many Chat, it doesnt pick up my Kristen Adolfi page? Anyone have some advice or fixes here? I Have checked permissions and given Many Chat everything.  Please help! xx

490
Krissy Krash
Mel
Mel
asked in General Q&A
unable to activate my acvount

Hiis there a problem at the moment I have been trying for days to get started setting up automation on my Instagram account. It appears to have connected with Facebook but kept asking me over and over to connect so I cannot proceed any further. Anyone else having these issues?

80
Mel
Claudio A Murbach
Claudio A Murbach
posted in General Q&A
Hey guys

My name is Claudio, I'm from São Paulo, BrazilI'm new to this world, I'm looking forward to making my first sales service robot.Thank you all in advance and I will definitely need your support.Big hug

90
Claudio A Murbach
Smoligame
Smoligame
asked in General Q&A
qu

"Hi, how can I set up redirecting a customer from an automatic chatbot to a chat with a real agent after a few messages?"

40
Smoligame
Valerie123
Valerie123Up-and-Comer
posted in General Q&A
I'm going through an infinite loop!

Hi everyone,I’m trying to get my account started. I’ve signed up and at the beginning of the process, I’ve sync’d my IG account with my FB profile. Once I get the confirmation, I go back to the main page with barely has anything on it. I don’t see a full dashboard, but when I refresh the page, a dashboard pops of for a split second and then back to a somewhat blank page that has be go through the same loop with adding a channel.I must have gone through this loop a million times, each time it tells me that the connection was a success, only to not have anything to show for it.This process should be simple, so either there is a glaring mistake I am making, or there is a glitch. I believe it’s a glitch because why would I get a glimpse of the dashboard when refreshing the page and then it disappears.I’ve tried submitting a ticket but when I click on that, it says I have to upgrade to PRO. I tried doing that, but again, it sends me to the first page to set up a connection. So, I am unable

2832
Valerie123
Rubitron
RubitronUp-and-Comer
asked in General Q&A
IG reel automation not triggering

Anyone know what is going on? This was working perfectly fine and then suddenly stopped last week. No matter what I do I cannot get my automation to trigger on my IG reels. I refreshed permissions started the automation from scratch and still nothing. 

170
Rubitron
LUISMARCOB
LUISMARCOB
asked in General Q&A
pausas inteligentes

Alguien sabe por que no se activan mis mensajes correctamente con las pausas inteligentes

542
Gustavo Boregio
sharday
sharday
posted in General Q&A
is this the new Manychat community? Or is this the old Facebook group?

I got an email sometime back that the Manychat community on Facebook was moving . I didn’t understand and didn’t have time then to follow up until now. Is this the new community?  Thank you

351
Joren Wouters
Otávio Corrêa
Otávio CorrêaUp-and-Comer
asked in General Q&A
WhatsApp - Resolve Blocking and Generate New Number on ManyChat

When registering a WhatsApp account and linking it with Meta, I ended up doing it the wrong way. I tried several times to link the number to a new Facebook page, at the same time, I had created a page there on Facebook and had not connected it to a Business Portfolio. Then I tried to create a link between that same number and another different page that I created correctly (linking with the Business Portfolio). Then my WhatsApp Business account was blocked, probably due to trying to connect the number to a page that was challenged by ownership and also for trying to connect the same WhatsApp number to two different pages. I'm having trouble understanding the correct path. I have already requested a review for unlocking at Meta. I would also like to try creating another WhatsApp number through ManyChat. However, when I try to create a new WhatsApp channel on MC, only the option to connect the same number (the old one, which caused the problem) appears. The option to create a new number

1480
Otávio Corrêa
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