General Q&A

I have 2 Pro subscriptions. I think I only need one. I have one for my Facebook Business Page (PsychLife) and one for my Personal Facebook page (Lisa Csernica Rotella). When I use the Facebook Business page (PsychLife account) to connect to Instagram it says the account is already connected to my Lisa Csernica Rotella account. Do I need to cancel the personal account? Please advise.

How to clean or delete broadcasting history on manychat?

Hey guys, this is my first post! Unfortunately with a problem.I’m setting up an AI step that should do the following:Answer questions based on an FAQ. Ask qualifying questions to schedule a visit. Gather contact information. Escalate issues when needed. Once all information has been gathered, trigger a make automation to fill hubspot forms and deals.So, for some reason, after all the questions have been answered, the fields are being saved into the wrong place: I already tried creating the AI Step again, splitting the steps into FAQ > Intake > Questions + Scheduling and nothing works.To really test this out, I created an AI step with the same Context I’ve been using and only created 1 script action asking for the full name and it didn’t save it properly!My theory is that I put too many instructions inside and the chatbot doesn’t know what to do anymore, so it’s saving different user replies into whatever next field is “available”. Have any of you encountered this issue before?Her

When I have a broadcast +automation to export contacts to a Google Sheet, is that broadcast “always running” so every time a contact opts in, it’s added to that sheet? Or do I have to manually run it again for that to happen?

I am looking to find someone who help me integrating Manychat with whatsaap business api and chatgpt api to answer about faq about real estate project in natural way. I AM READY TO PAY FOR IT. 

I have a client who would like to have a ManyChat automation trigger when anyone comments anything on an ad (not sure if we will follow through with this idea as is, but I’m trying to gauge if it’s possible). Is there a way to do this? How does comment reply on an ad work — most of the automations I’ve built have been for organic content. Thanks!

When making an external request, with user data - it can occur that a user has typed in a sentence containing a special character like : or “. Then the external request breaks.In the picture here - you have NO idea what string it is that is “unterminated” After traversing through the data I found that one of the strings (user inputs) contained a :  Couldn’t manychat escape the variables when inserting them - or are there other work arounds to avoid this showstopper from happening? 

"Hello,I’m reaching out because I would like to understand why this message is appearing. I am fairly new to using ManyChat, and I was under the impression that sending DMs to up to 1,000 people per day would be free.Could you please help me understand what the issue might be?Thank you in advance for your assistance."

how to get to the page to convert a free account to a pro account $15. monthly

If my clients posts a poll on their IG story can i message those people from manychat and if so how do i do it?

Hi, recently I just started use free plan to test. It seems the automation is not consistent, at first I tested all are okay. Then after I published it, next day I try send the keywords, the automation is not happening. Is there anyone else has same situation as me?

Hello,I recently started using Manychat to manage incoming WhatsApp, Facebook and Instagram messages.I use Funnelkit Automations to manage my email funnels, automations and broadcasts. I was hoping if there is a possibility to connect it with my Funnelkit Automation Database? Like, if someone gives me their emailadress in ManyChat it gets in Funnelkit and it starts one of my active automations.ManyChat already integrates with other things like Mailerlite, convertKit etc so it should be like that.I saw also Ottokit or Zapier but I'd rather not spend even more money on third party plugins, also the more apps the more change of things going wrong. I really hope this is possible!Thanks,Janneke

Hi everyone,I’m setting up an Instagram FAQ with AI, and I need it to respond in two languages: Czech and English.I’m currently saving the user’s language preference in a custom field called user_language, which I determine through a language selection flow via the Instagram Menu and Default Reply.Right after the trigger, I’ve added a Condition that splits the flow into a CZ or EN version based on the user_language field.However, my question is:How does the FAQ with AI know which language to respond in?Should I add an AI Step at the beginning to detect the user’s language, before entering the FAQ flow?  I’d really appreciate any tips or best practices on how to handle this properly.Thanks in advance!Štefan

salon. I need jordan. let the AI stop typing if the community manager starts typing. I can't do that.

Hello All, I’m creating a new automation where data is being passed from ManyChat to n8n. Unfortunately, everything works fine in “test” mode but, when tested from the actual trigger Whatsapp, the call is not going through to n8n. Checked credentials, API key from Manychat and whole nine yards but, nothing seemed to work. Here are all the screenshots of Maychat and n8n automations. The worst part, one of the “text” block is not even being called. TIA !!!           

Como descobrir meu número comprado no ManyChat?Quando eu tinha acabado de comprar a energia caiu e agora eu não sei qual era o número. 

I am having a hard time activating my automation for posts and reels. It won’t let me turn the toggle on. I’ve tried everything. It’s the ‘academy’ automation. No matter what I do it only works for stories and not posts. What can I do?

Hey there! I am trying to use the DM automation option on the Free plan. No Pro options are in use but I am unable to “Go Live” as it keeps forwarding me to the Free trial pro option which ultimately charges you in 14 days. How do I opt out and go live in the free version? Thanks!! 

I am trying to upload bulk emails in the manychat, but it is keep showing me the error. However, I tried to add custom field that is not working. Please guide. 

Hey everyone, I collect email lead from insta dm to send it to a google sheet. but in instagram when users reply with a dm containing a return to lign, the external request doesnt work and show me this message (screen below). apparently the caracter /n corresponding to return to lign is not supported or understand.my automation is working perfectly fine for others types of responses. 

I’m wondering if anyone has figured out how to manually respond to a comment with a flow. Similar to how you can respond to a direct message in “Live Chat” with a flow, except it would be a comment, not a direct message. Thanks! 

Please help me find the best way to deliver message by using Manychat AI on Facebook ads.I run Facebook ads to pull users send messages in messenger. Overall, I have 2 flows activated. First, one flow with trigger“when user click on ad ad”, I feel it is  very annoying because Manychat does not allow to have next step after the first message for click ads trigger.Second, I have another flow with AI Step. This will happen if user do not choose any “available quick reply”but they send direct message. Trigger is “User send a message”.Thing is when users send a first message, AI Step automatically says something like: “Hello, I am an AI ChatBot, how can I assist you today?”. Most of times, users already question for product in their first message.What can I do now to tweak my AI Step answer immediately after users first quesions? What can I do to combine two flow into only one to best optimize it? One more thing that it seems like the rest after AI Step are not working, what can I do to fix

Does anyone know whether the WhatsApp chat history would stay in ManyChat if I decided to remove the WhatsApp number from ManyChat?

When we setup trigger for all posts we are unable to activate it. But when we select specific post the trigger is properly working. We are on Pro Plan.   

Facebook new Meta updated , then Facebook's pre-scheduled posts aren’t showing on ManyChat Automation have someone can find a solution? Thank you