General Q&A

I have tried to make a payment to subscribe to a pro account, but it always fails. The payment process also doesn't go through and always returns to the pro package offer menu. Is there a solution?

Hello,  I’m trying to append some text to a Text Custom User Field, however I can’t manage to do it. Is there any special concatenate operator or is this something that can’t be done? Basically I’m building a URL while collecting user input, so I need to call back the URL variable to concatenate new data.  Thanks.

I'm assigned as a Live Chat Agent but I can't respond to any livechats. The information is like this. Can someone help me solve this? Much appreciated.

I have shared Live Chat Agent access with my team, but they are still not able to chat directly with contacts on livechat, why?

How can I send automation in live chat after 24 hours, is it possible 

Can anyone please explain to me what those bulk actions mean? and how it affects the contacts and the interaction with them? 

Hello! greetings! Does anyone know how to automate Instagram at the same time with the Facebook account? When I want to connect my Facebook account to Manychat it doesn't appear, it only lets me create a new page.

HI there, we ran a very succesdful comp and stopped the automation being live some time ago. however the keyword is still triggering the whole automation when people DM us which is causing a lot of confusion. How do I stop it> I cant fid any specific info! thanks Kura

Can't find broadcast on my homepage anybody now why

When I press on set life the errir appears: Undefined button for anchor old (and a looong number):I cannot see any mistake. The System seemingly wants me to change the preaheader, i tried, nothing changes. What do I have to change? I cannot see any mistake..How can I send the automation?  Thank you! Nicola

Hello all, I am newbie in manychat. Any recommendation for image hosting for showing in telegram. I first using imgur and dropbox as they don’t work well with manychat, the images are suddenly not visible in telegram. Thank You!

Hello,A quick question for those who create Facebook or Instagram chatbots...When people connect to your chatbot, in the first menu that you offer to users, what options do you provide?Is there, in particular, a "Write Us" and "Unsubscribe" button?Thanks for your feedback.Nico

I have a template I want to share protected and locked for editing. When the template is uploaded into a new account, it uploads correctly and looks ready to go, but the only trigger available to turn on is for message keywords. All the other triggers are grayed out, disabled; and, well… locked. Despite the fact that I selected them in growth tools and they are visible in the automation folder. They simply can’t be enabled because they are locked for viewing (which is what I want). But I also want them to be able to actually use the template lolI know there must be a way to enable the triggers, because what would be the point of sharing a locked template if they can’t actually enable the triggers to turn the automation on? That would defeat the purpose of a locked template, so I’m sure there must be a way! I just can’t figure it out.TLDR: how do you enable a trigger on a locked template without viewing the automation? The toggle switch is grayed out/locked.Thanks in advance!!

Look, I feel stupid asking this. But I try to surround myself with people much smarter than me. 😉I have a flow I turned into a Template. I shared said template with a friend.When the template is installed, all triggers disappear. Is that normal, or did I make a mistake?Prob the later, but worth asking before diving down the rabbit hole.  

Hello,I'm new to Manychat and currently working on my strategy while getting familiar with the chatbot.I have a question, please.To be honest, I'm not sure if this is related to Manychat or Facebook Ads.I launched my fan page a week ago.Next week, I plan to launch my chatbot, which I'm currently finalizing.I want to send a message directly to the Messenger of my new fans to introduce them to my chatbot and the information it contains.In other words, I would like all the people who become fans of my new Facebook page to receive a message directly in their Messenger.Is this possible?And if so, would this be set up in Facebook Ads or Manychat? Thanks for your reply

Hello ManyChat Support,I am experiencing an issue with linking my Instagram account to a new ManyChat account. Here’s the situation:I initially had a ManyChat account linked to a newly created Facebook account. Unfortunately, that Facebook account has been suspended. To resolve this, I created a new ManyChat account linked to my older, active Facebook account. When I attempted to connect my Instagram account to this new ManyChat account, I received the message that it already connected to a ManyChat account and that account should grant permission. Since the original Facebook account is suspended, I cannot access it to pass ownership or make any changes.Is there any way to disconnect the Instagram account from the old ManyChat account or transfer ownership to my new ManyChat account? I would appreciate your assistance in resolving this issue.Thank you for your help.Best regards,

I am trying to send people to my podcast and using the episode number as the keyword. Well, I realized now that Ive gotten into double digits, that all the numbers are sending the single number episodes. For example, keyword 12 is sending episode 2 because “2” was the trigger work for episode 2. Episode 18 is sending the flow for episode 8. Episode 16 is sending the flow for 6. It’s like it’s ignoring the 1 and sending to the single last digit.  I have is set to trigger for SPECIFIC word “18” “16” etc….but it’s sending to flows for 8 and 6 etc….. Can someone share what I’m not doing right? 

When I press the set live button on ManyChat, it does not run.It can be previewed but not executed.I don't know why.Please check if it is not working because it is a free version.

I just signed up for Many Chat.  My account is set up and I went through the step by step process of (what I thought was) linking the automated reply to my IG account.  It’s not working. I’ve asked and asked for help. I’ve received no help or assistance whatsoever from anyone.  I NEED HELP.  I really cannot make this more clear.  PLEASE HELP ME. 

I want to set up my AI automations on Instagram with the help of Manychats Automations. I am very much confused to all these things because I am a beginner and I really want to grow my business  

Hello everyone! I'm facing a persistent problem with the Messenger app on my Android phone. The quick reply buttons are not functioning properly—they keep appearing when they aren't necessary, such as in chatbot messages, and they don’t disappear after I send a new message, which is quite bothersome. This issue isn’t limited to one specific chat or bot; it affects all quick reply functionalities throughout the app. I’ve checked this on multiple Android devices, and the problem remains consistent. It also occurs with ManyChat bots, suggesting that the issue is widespread and affects various quick reply options across different bots and conversation flows. Ideally, these quick replies should vanish once you move to the next part of the conversation, but they linger and show up where they aren’t needed. Has anyone else experienced this? I would really appreciate any advice or solutions. Thank you! 

Need Help with Messenger Quick Reply Buttons on Android Hi everyone! I'm experiencing an issue with the quick reply buttons on the Messenger app for Android, specifically since updating to new version. The quick reply buttons appear even when not needed in chatbot messages and persist after sending new messages, disrupting the user experience. I've updated the app to the latest version, yet the problem persists across several Android devices. The issue affects all quick replies in the app, not just one particular flow. Additionally, when using ManyChat bots on Android, any quick reply options provided may experience the same issue. This indicates that the problem isn't isolated to a specific configuration or scenario but is a more widespread issue affecting various quick reply functionalities across different bots and flows. Quick replies continue to appear in other conversation flows even when they are not applicable to those specific flows and do not disappear after transitioning to

This is the second time I am experiencing this bizarre situation. I set up the automation so that when someone comments “CHEESE CRIMES” on my recent post they get sent a message and a link to my patreon. The automation includes a reply comment to their comment.It worked for over 12 hours and sent the DM’s to the handful of people who replied (6 people) and then on the 7th person - no DM was sent and no comment reply. The automation suddenly totally failed. ( I’m wondering if I got flagged for encouraging cheese crimes ? Kidding of course)Also I set the replies up to randomly reply with six different reply options… It shouldn’t be connected but is there a setting somewhere that might have limited the run to the variety of replies. I’m stumped.  Any input would be greatly appreciated : ) 

Hi there! All of my automations have stopped working. I upgraded to a pro account thinking that was the issue, but still no luck. Everything seems to be set up properly but on the automation something shows up on the instagram post with a exclamation mark and triangle saying for collaborative posts the automation does not work with collaborators comments- however, this is not a collaborative posts. Any suggestions on how to fix this? Thanks in advance!

Pessoal, por favor, sabem informar onde eu vejo o valor adicional cobrado pelo Manychat por posições de atendimento no chat humano?