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General Q&A

Any questions you have about using Manychat.

  • 3,710 Topics
  • 7,766 Replies
3711 Topics
MotsoDibetso
MotsoDibetso
asked in General Q&A
ManyChats and Hubspot Integration

Hello,  I am new to ManyChats and a bit confused about the contact’s subscription. So I use HubSpot to capture and nurture leads for my clients, and I would like to know if can I store contacts on HubSpot without increasing my contacts subscription. I intend to use the tool for community management and not lead capture. Can someone please explain how the contact subscription works? 

580
MotsoDibetso
Varlik
VarlikUp-and-Comer
asked in General Q&A
Не списываются деньги

На балансе в кошельке для WhatsApp 20 долларов, я могу их перевести в оплату за автоматизации в Инстаграм?

220
Varlik
Gabby Roca
Gabby Roca
asked in General Q&A
Facebook group Automation

Hey! Is it possible to create a comment automation in a Facebook group? - People comment the keyword in one of the posts of my Facebook group and then they get an automated message.

5112
marin
Sara
Sara
asked in General Q&A
Instagram does not show messages anymore

Hello, suddenly the messages from clients that come in by instagram will not show in instagram himself. I only can read them in manychat.. I still use instagram for normal conversation with people.hope someone please can help me… it drives me crazy thank you!

140
Sara
craigaustrie
craigaustrie
asked in General Q&A
Can't add my Instagram

I have tried everything but I can’t add my Instagram to my Manychat. I keep adding it but then it keeps bringing me right back to the join with Facebook Page. Please help!

446
Sandro Caldeira
Jaredemanuele
JaredemanueleUp-and-Comer
asked in General Q&A
Help monetizing and optimizing my clients

Hey, I have a fitness business where I sell coaching and low ticket programs on my app. I have about 13,000 contacts from instagram on manychat and I am unsure on how I can optimize and monetize these contacts. They feel like a waste because I heard there was a 24 hour rule where I cant even message them anymore. Please help Im paying over $150 a month for these. Best,Jared

475
Digitalmateus
Amitys_Na
Amitys_Na
asked in General Q&A
The person who has the right no longer has access to the account

One of our clients was worked with by another agency that linked the account to one of the personas and he no longer has access to the Manychat account because he no longer has a work email.Now I try to link this page to manychat but it asks me to send a request to an admin who no longer has access.what can i do?

160
Amitys_Na
Thomas
ThomasUp-and-Comer
asked in General Q&A
Not displaying image from Dynamic content block

Hi guys, I’m exploring dynamic images and got stuck.Essentially I want to retrieve an image from my server and display it on messenger. I’m getting 200 response back (see screenshot) and everything looks fine for me but the image is still not showing in Messenger nor in Live Chat section on Manychat.Do I need another block to display the image or what? Maybe there are size and resolution requirements I’m not aware of? Can somebody help me with this issue?

1291
Thomas
aya
ayaUp-and-Comer
asked in General Q&A
I want to upgrade, but...

I didn't notice that my contacts have reached 1000,  so Manychat paused the automations,  now if I upgrade my plan, will  Manychat reply to the comments that people have commented  DURING THE PAUSE PERIOD?

291
Gustavo Boregio
chrisortizch
chrisortizchUp-and-Comer
asked in General Q&A
Instagram reels automation not working 😥it sends empty messages

I have an automation set for instagram reels. When someone comments they receive an inbox message. On my end, it shows the message sent. On their end, they receive an empty message that doesn’t show the content of the message (textbox+button)  

881
Ruta Dru
shayanreyes
shayanreyesUp-and-Comer
asked in General Q&A
despite verifying my facebook whatsapp business account it still doesn't work

I have verified my Facebook business account and I have capacity for 1000 conversations. But my WhatsApp automation is still not working.What should I do to make it work?Below I leave the screenshots 

641
Gustavo Boregio
Folyamat
Folyamat
asked in General Q&A
Instagram DM List Issue

Hey Guys,I want to grow an Instagram DM List.When I’m building an automation for this, there is no option for “Instagram DM List” in the sections.Does anyone know the solution?Thank you in advance!

391
Gustavo Boregio
jorgintattoos
jorgintattoosUp-and-Comer
asked in General Q&A
É possivel integrar o manychat as curtidas?

Queria que cada pessoa que curtisse um post meu, recebesse uma mensagem

461
Gustavo Boregio
SkipBelcher
SkipBelcherUp-and-Comer
asked in General Q&A
WELCOME MESSAGE FLOW

Regarding ‘Welcome Message’ start flow button restore.In the WELCOME MESSAGE flow, the 1st ‘COMMAND’ button connects to a FLOW button, which should read: [FB] BB CORE Growth Tool Greeting [CUSTOMIZE]. However the box is empty! Anyone know how to restore it? 

400
SkipBelcher
Urooj
Urooj
asked in General Q&A
How to remove my visa card from billing?

I want to remove my visa debit card from the billing. How can I do so as there is only update card option.I don't wNt to update to new one. But remove the existing one. Please help and guide.

2342
Hamjalal
Ciano
Ciano
asked in General Q&A
help needed

Hi everyone can you please help, my dms are going to the Manychat app however I need to refresh the dms on insta for them to show up please help

80
Ciano
ProAct Studios
ProAct StudiosUp-and-Comer
asked in General Q&A
User Input Missing

Hey! I’m new to Manychat, so this may be a very simple answer, but I don’t seem to have access to the User Input field. I have a pro account, but even then when I go to create the “reply in dm” the only fields I can build are text, image, card, audio, video, and gallery; I don’t even see “user input.” All tutorials I have seen show that I should also have “user input” as an option so I can ask customers a series of survey questions. Has this feature changed and been grouped into another feature? I know I can create a text reply with multiple button response but that doesn’t seem like the same thing. Any help would be greatly appreciated!  

3944
Romadinga chilinda
Uwe
Uwe
asked in General Q&A
Distinguish multiple accounts from same business manager

Background: we have one Meta Business Manager Account that owns three different Instagram accounts and we would like to create automations for all three. Since ManyChat can only serve one Instagram account per ManyChat account, we created three ManyChat accounts and connected each of them to the same Meta Business Manager and then to either of the three Instagram accounts.Problem: we cannot distinguish the three accounts in ManyChat, because they are all almost named identical. The only way to see, which account is currently active in the ManyChat-browser, is to navigate to Settings=>Instagram to display the connected Instagram account. Surely, there is a way to rename/color-code/tag/etc a ManyChat account, such that it becomes distinguishable on first sight. Or is there? 

8683
Taimoor Kabir
G
GravidBlanketUp-and-Comer
asked in General Q&A
is comment to dm on IG down right now?

Mine stopped working about an hour ago. Refreshed permissions and re-tested. No luck

191
Sandro Caldeira
diogodasilva
diogodasilva
asked in General Q&A
pass First user input after story reply to AI Bot

When a user replies from a story post I would like to have it sent automatically to the AI Bot automation.I have suceeded in doing so, however the user has to ask again as the bot does not receive the first user input making the experience less than optimal. is it possible to pass the first user input to the AI Bot ? 

160
diogodasilva
rafaelcaldeira1
rafaelcaldeira1
posted in General Q&A
I need help discovering a good direct CRM for lead funnel. PORTUGUÊS: Preciso de ajuda para descobrir um bom CRM de direct para funil de leads.

Configurei o CRM KOMO, mas fiquei sabendo que ele poderia acabar banindo minha conta por não ter integração com o Manychat. Queria saber caso alguém consiga me ajudar, qual o melhor crm de direct para controlar fluxo de leads e que eu não corra rsico de ter a conta banida. Valeu galera, gratidão!Inglish version: I set up the KOMO CRM, but I found out that it could end up banning my account for not having integration with Manychat. I would like to know if anyone can help me, what is the best direct CRM to control the flow of leads and so that I don't run the risk of having my account banned. Thanks guys, gratitude!

320
rafaelcaldeira1
RCTeeple
RCTeeple
asked in General Q&A
Can I use ManyChat when posting on different Facebook pages that belong to other people?

Can anyone help me? I am wanting to advertise in other Facebook groups that allow advertising and I was wanting to know if I can connect ManyChat to these posts or does it have to be directly from my business page? Since I was going to be posting in many different groups, I wanted to make things easier then having to constantly check the posts. 

711
Gustavo Boregio
St3ve
St3ve
asked in General Q&A
Send the whatsapp conversation to another whatsapp number

Hi, i have a basic flow based on buttons.When a user writes to us on whatsapp is propted with welcome message and buttons to ask what it needs. If the users press the SALES button i whant to assing the conversation to the sales agent (i know how to do that) but also i want that the sales agent to join the conversation on his private whatsapp number. Is there a way to do that?

270
St3ve
mvoss
mvoss
asked in General Q&A
ManyChat Only Responding to Some Comments

Hi Community! Hoping someone has experienced this issue and can lend some advice.I have ManyChat set up for my IG business account. I’ve tested it multiple times from multiple accounts (mine & my husband’s) and it works great! However, I’ve noticed ManyChat is only auto responding on my business acct to accounts I’m connected with on my personal account.Has anyone experienced this? How do I fix it? Thanks so much!

560
mvoss
Meirambek
MeirambekUp-and-Comer
asked in General Q&A
The account was attached twice

Attached the same Instagram account to ManyChat twiceI can't use the first one, but it's paid for ProI can use the second one, but it's Trial.Even though it's the same account.What's the problem? 

123
Gustavo Boregio
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