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General Q&A

Any questions you have about using Manychat.

3,860 Topics
8,097 Replies

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3861 Topics

ADD A STEP AFTER DOWNLOADING

Hi. I am new to ManyChat and was wondering if anyone knows if it’s possible to add a step after I send the message with a link for a chapter download. I was hoping to then send a message offering a discount on the book purchase. I can’t figure out how to do it. Thanks. terri

381

1 year ago

MicDiRenz1Up-and-Comer

asked in General Q&A

need help

I don't know why I'm being told that the Instagram channel is not connected. I have already connected the Facebook and Instagram pages even if the profile images displayed in manylabs do not correspond to the ones I currently have. could anyone help me?

"Get the Checklist" DM - how to remove?

Hi there - we are new to manychat and trying to integrate it into our company’s instagram dm’s. When there is a dm from someone, this checklist is automatically sent and we want to remove it. Any tips? Photo included for clarity.

On some of my automations it says the CTR is n/a or 0%. What does it mean when it says n/a? Is it that no one clicked on it or that ManyChat couldn’t collect data on it?

531

1 year ago

FaithUp-and-Comer

asked in General Q&A

Automations are just not working

I’ve gone over all the troubleshooting but the automation insta comments to a DM are just not working? Any hints please to help x

1789

1 year ago

JobssamacharUp-and-Comer

asked in General Q&A

Contact - How do contacts work?

HelloI would like to start off by saying that we’re a job platform that offers different kinds of jobs on Instagram, and we ask our users to comment “Yes”, post which we DM them the job link that they’re looking for. We post everyday on Instagram and each job is different which means that each link is different too. My question is - Let’s say person ‘X’ comments on our video/reel, and Manychat sends them a DM, X is now a contact established with Manychat. Say the same X person comments on another video for another job link, and Manychat sends them a DM, will that be counted as 2 contacts, or just 1? Is there a limit to how many times can one person comment on different videos and get DMs? Also, I wanted to know if we automate for comments as well, if X comments, when they get a response via comments and DM, will it be considered as 1 contact or 2 contacts?There is no clarification for this. Would appreciate if I could get some form of help! Thanks.

2042

1 year ago

atlienUp-and-Comer

asked in General Q&A

instagram prompts, is this correct?

im trying to create automated reply to stories. is this correct to put the customers name? Hi [customer's name]! We saw your post TIA

Do not have the ads option on the left menu.

Hi there, I have just joined ManyChat.I have the pro version but I do not have the option on the left menu that says Ads (Facebook account is connected), I would appreciate any assistance.

1 year ago

Jim Francois

asked in General Q&A

No data on my automation

Hello,I've created two automations, one on Instagram and one on Messenger that are supposed to trigger every time someone clicks on my Meta ads but I have no feedback, each stat remains at zero after two days online. Can anyone help me with this please? Jim

Ensuring Coherent Conversations with ChatGPT on Telegram via ManyChat

I have a flow on ManyChat where ChatGPT talks to Telegram. It can respond but cannot maintain a coherent conversation. I need a solution for using the thread ID of ChatGPT for each user's contact. This way, the bot will remember the entire context of the conversation. Can someone help me?

731

1 year ago

EdvallesUp-and-Comer

asked in General Q&A

I am trying to figure it out how to set the trigger to work only once.

I have the issue that the keywords are common; therefore, the trigger activates multiple times, making the conversation annoying. Could anyone possibly know how to condition the triggers to go active only once per conversation?

How to best share automations with clients?

Hi all,I am creating Manychat Flows for clients and want to share my automations with them but prevent them from creating their own. I know of the “Protection” Features that can be enabled when sharing automations.If I toggle all of the protection features my flow would be the “safest” → they cannot see the flow, nor edit it, nor copy it etc.BUT I after copying my template to their account I need to adjust it in order to bring data to their google account.This is why I have to have the client be able to see and edit my flow - now to my question: If they can see my flow they could easily rebuild it in another automation just by looking at it.Is there a better option to share an automation that needs finetuning when it is copied into the clients account without having them be able to view the whole of the flow? Thank you so much!

1891

1 year ago

misssperuUp-and-Comer

asked in General Q&A

IG Comment Replies not working over 2 weeks

My ig comment auto reply was working great on all my posts but suddenly stopped working. My DM automations are still working fine but comments have stopped and ive put in a ticket and refreshed all settings with their instructions and still nothing. Anyone care to help? Link to automation:https://manychat.com/flowPlayerPage?share_hash=765710_99b501be485bd20561be2b3b913e97192919d660

Sending Audio files to on whatsapp

How do i send an audio file to my customers on whatsapp? its a pre-recorded guide that the live agents need to send to some specific customers only.

I want to ask if we can change the password account? Or it can’t because it goes through faceook, so i need to change the facebook password instead?

Hello, I need some help regarding automation in manychat.

I am sending a message whenever a user comments any comment. But i want that if this (first) message already sent to the user then a new message or follow up message should be sent. How do i setup this. i dont want to bore my users with same message to promote my products.

Issue with App on iPhone

I originally set up an account for a trial of Manychat on my iPhone under my wife's Facebook. Now I have connected manychat (on my computer) to my own Instagram and facebook account and would like to use the app on my iPhone as well, but it consistently wants to login into my wife's Facebook even though I no longer have her Facebook active on my phone? How can I fix this?

490

1 year ago

MargaretUp-and-Comer

asked in General Q&A

Tried everything to fix!! Instagram DM automation doesn't work!!

I’ve been in contact with ManyChat support for the past month and have literally tried everything… My instagram automation doesn’t work. I want user to comment on a reel and get an automatic message in their inbox. I have tried everything. I have deleted an old account, created a new ManyChat and Facebook page, and have gone through all the steps to try and solve it. Can someone please help me with this? I have literally tried everything and ManyChat support doesn’t seem the urgency in fixing the problem.

1271

1 year ago

LK_PUp-and-Comer

asked in General Q&A

How to List All Events and Edit Event Details ON Manychat

Im trying to create an events app through manychat. I am having challenges with editing added events and listing all events. Can someone show me how to do this ?

1 year ago

Dan S.

asked in General Q&A

ManyChat creation of events to track with the pixel

I need help creating and installing the events to use with the ManyChat pixel. I do not have the expertise, and have had an incredibly hard time finding someone to assist me with this. i have found the instructions to be too vague and general for someone with zero coding knowledge.

Instagram Keyword Messages for frequent words

We are trying to set up an automatic DM trigger for some common keywords that get commented on our content often. Does anyone know if there is a way to just send the automatic message the first time someone comments that word and not every time they comment the keyword? Thanks!

DM's are not sending out after trigger

I set up the automation but the links are not being sent out. Is there something im missing

603

1 year ago

CleissonUp-and-Comer

asked in General Q&A

Audio e imagem na automação

Pesssoal como fazer a automação reconhecer audio e imagem?

Hello! I am trying to get some automations going for facebook posts, so when people comment the trigger word they get a reply but I cant get it live cause whenever I try it pops this message “Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.” Where can I mark the message as a comment repply or what does that mean, can someone help me! thank you!!!

How can I know that "did the person who commented on my video has received the message (automatically) ?" plus I can't recieve their messenges

110

1 year ago

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