General Q&A

It seems that every time someone messages me on IG, it automatically adds them as a contact. This really takes up a lot of space, and I get charged more and more every month as I don’t do anything with them, unless they enter into my automation. Would love to hear and see if there is a switch off BUTTON for adding a contact? Unless they enter through my automation. Thanks guys! :)

How do I get flow builder on my pro account? I don’t have an option on my page.

Hi everyone! So I setup a DM automation from a comment keyword. I want to have it setup to send a follow up DM 24 hours later. I think I have it figured out using a smart delay for now but I didn’t have the smart delay setup for the first little bit so I don’t think those people are in the smart delay sequence. Is there a way to add them to the smart delay or just set something up to send a message to those people that replied?

The triggers appear as disabled, and I can't enable them without switching to PRO, but I don't have contacts and I would like to use the free version first.I have 4 flows responding to publications and sending an automatic response and message with a link in the DM, they all work well, but I can't create number 5 because after publishing the flow the trigger is disabled.I tried to create a new one, and I also tried to make a copy of a flow that is working, but the problem occurs in both.

Hello! I would like to know if an automatic message can be sent through a webhook that I use in zoho crm to clients, as an automatic payment reminder. How could I do this, could you help me? In this case, the message must be sent when the rule is activated on the Zoho CRM side and the event is triggered by sending the data through the webhook, such as your full name, debt and telephone number to which this automatic message must be sent.  

I need help with entering data via APII built the model and it is only inserting the basic data of the person's name and WhatsApp, but not other data, and I am following the documentation.for phone and email data it is telling me that I have access denied.The others were not even included in the contact.Does anyone know how to give me guidance or send me a model they use?I'm an account admin

Hi, so if I generate leads redirecting them to a landing page, and after taking them thru a funnel to book appointment thru Calendly integration, what’s the process to start sending the leads number Whatsapp messages with followups? With Zapier can I do this zap: Calendly > Manychat

Does anyone know how I can send DM to all my followers? I have about 900 followers. Do you also know what is the limit per day to send DM on Instagram?Thanks

Hello, I want to post this as I don’t know if it’s a bug or not.I have a basic comment → DM setup configured. Altought it is working, for some reason, some users (and only SOME users) can’t see the automated message that is being sent to their DMs. Why is this happening?

Hey everyone, I have a question. I want to make an automation that when someone sends me a message with keyword > I send them message > then if they left me on see > I want to make sure they get the follow up message Does anyone knows how to do this? I’ve tried the “user input” thing but that can’t understand when someone has actually seen my message. Hope I made it clear.

Is there a way to disable the general autoreply — “we’ve received your message and will get back to you XYZ” — I set up through Meta? The Automation and trigger keyword I set up through Manychat works, but so does the genera autoreply I set up through Meta. People get both autoreplies.  

My idea is to request the email through Instagram and have the material arrive to your email, but the automation I made, apparently, has an error because it does not work.

Hello! How can you confirm that the bot is set up correctly and when someone messages you, it will send to the customer? Let me know, thank you!! 

Hello!  I have been quite perplexed trying to make this, but is there a way to have a flow triggered (or continued) at a date and time of my choosing instead of the contact’s time zone?  I’ve been racking my brain trying to think of a way to do this with all that I know of Manychat and have been VERY surprised that there is not a way that I have found thus far.Also, I found this  ...and I upvoted it! If you agree that this should be a capability, please upvote this

Brand new to Manychat and set up 2 automated trigger flows in IG.Setup want find and I found the flow to be incredibly easy to set up.HOWEVER, neither of them are working when I use IG to put in the trigger word into a comment.I have spent at least an hour looking for the solution and no luck.They are both active and live.  But not working.Is there something obvious I am missing that someone here can point out to me?Thanks,Gina (feeling like a dunce rn)

Estou desenvolvendo um fluxo para o Whatsapp que tem uma conversa fluída com o cliente utilizando o ChatGPT. O problema que estou enfrentando é que, se o cliente envia 2 mensagens seguidas, o GPT responde 2x. Ao que tudo indica, as duas mensagens acabam fazendo o loop do meu fluxo, fazendo com que ele gere 2 respostas. Teria alguma forma de concatenar essas duas strings e fazer uma validação ou pausa de X segundos para que o cliente tenha tempo de digitar várias mensagens e o bot junte tudo isso e responda com uma só resposta?Se puderem me ajudar agradeço demaisss!!!!

I have setup an automation for Instagram DM’s, but I have an issue where one user messaged us without the keyword to initiate the automation. The user then provided their email (which the automation is scheduled to do) however, if the user then messages again, it restarts the automation. Any ideas where I am going wrong? I’ve attached a screenshot of my automation.Thanks in advance! 

Hello I have the pro version (15$/months), and I want to know: I have 3 scheduled instagram post on Later app (one saturday, one sunday and one monday). Can I do an automatisation for each one, or I can only for saturday ?Thanks  

Hello,When My contact increased after 500 my payment will 25$ can I get back it 15$? because I removed contacts.

Hello, I'm new to Manychat. I was wondering if this is a bug or am I doing something wrong?I created an automation for my business with a wide variety of products.Here's a sample of my setup:Comment "1" > public comment response > receive the link to checkout product A via DMComment "2" > public comment response > receive the link to checkout product B via DMand so on...I tried testing it and the first time, I received the correct DM, but the 2nd and 3rd times, the only correct response that I am receiving is public comment response but the reply via DM is just the same as the first one that I received.When I tried testing it using a different Instagram account, I received the correct DM.  Is the "Opted-In through Widget" condition only valid for the 1st comment you posted? And those succeeding comments, you’ll receive the same DM response that you receive the 1st time that you engage with the post?

I have a simple workflow in which after a keyword message a reply dm is triggered with a link.However when i go to the dm in instagram after this sequence i see “Get Updates”. When i click “Get Updates” it creates a message “Get Updates” in the chat. A user left a message asking for more info after putting in the keyword. The auto reply should have sent them the link. Why is the user asking for more info if the auto dm is working?I’m really hoping that people are getting the link and not a button that creates a new message. I ran the preview from a different IG and it seemed to work but it’s scary looking at past messages. Is this normal 

My Instagram automation is getting triggered by a comment, but is not responding to the button that is supposed to be triggered next. It is not registering the action taken by user. Please help me, I need assistance as soon as possible. Additionally, it's not getting triggered to some comments, even though they have the exact keywords.See, MC has sent 15 messages on first trigger, but is failing to recognise the following action.  

Today i have created an automation that when someone comment any word on my Facebook ads post it should send a DM and reply the comment but like 7 people have commented and the automation did nothing, what i’m doing wrong? this is my flow: https://manychat.com/flowPlayerPage?share_hash=140318359171540_550386aa81e6c85ff0fdf1ba8c604a1ce30c7fa0 PS: i’m new in Manychat

Send messages to unfollowers to come back 

I have a problem adding a bot to a private broadcast channel on Telegram. The issue is that the bot is added as an administrator with all the permissions, but it's unable to invoke the /start command in the broadcast channel chat.I wanted to add my private bot to my private broadcast channel to create a whitelist for the bot.