General Q&A

I have deleted a story automation to reply to story comments via dm but it is still sending the message. Am I missing something? 

Hi Manychat Community,I found a bug on while working on Instagram automation.On Instagram Card, I have added 3 buttons. From the 3 buttons I have set “open website” for 2 buttons and for the 2 buttons I have added additional action. The additional action was increased by 1 user field. The motive of the additional action was to track clicks. But additional action was not working or triggered.I have set the same setup for Messenger and WhatsApp, and it is working fine I am able to track the click through the additional action but on Instagram, it's not working. Can anyone know what is issue how to solve it ?

what is it ==== Flow preview is unavailable for now?I refreshed my permissions and ,,,, nothing change help me+ please

How do I download my subscribers so that I can import them into ActiveCampaign? I did set up the integration, but none of the 80+ subscribers have been added to AC.I asked about this a few hours ago and don’t even see my question anywhere. Sorry if I’m just missing it.

Hello everyone! I have rarely been so frustrated with any app, as I am with Many Chat. I have set up all of my automations both on Instagram as well as Facebook and non of them are working! I have no idea what I’m doing wrong. I have no one who can help me. I have launched my course online and since none of my manychat automations are working, the process isn’t moving. I have sent messages to manychat, however, the turnaround time is quite long and never quite understand what the issue is. If anyone can possibly help me with this, I shall be very grateful!

¿How do i change the WhatsApp Status? i have the default one "Hello, im using WhatsApp" thats no good status for my company

I posted 4 months ago and never got a response (pic attached). the daily average response time report. Can some break down exactly what it’s calculated off of?  I need to make sure I understand so I can coach my sales people.   does it take into account only open conversations? if a conversation is open and then closed does it count all of those responses too?    If we’re actively going back and forth with someone on IG is every response counted or just the initial?    if one lead slips through the cracks and goes beyond the 7 days and we respond in IG directly does that impact the time?    is there any way to see this report on the desktop? any insight and help is appreciatedthanks 

My colleague and I who are admins on the profile can't tap the button to test our flows - even from our personal IG accounts.  It works on other profiles, just not ours…. what can we do? 

Is it possible to revert back to the regular mouse and trackpad? The new editor thinks my Apple mouse is a trackpad.

Is there any way we can turn this off? The new update is making it hard to navigate, I think it thinks my Mac mouse is a trackpad and now it’s really cumbersome to actually build anything!

Hello,I'm experiencing an issue with a dynamic block that returns a valid response but isn't working as expected in the flow.I have a dynamic block that, in the test, delivers the following response:```json{"version":"v2","content":{"type":"instagram","actions":[{"action":"set_field_value","field_name":"LIVE_DATA_HORA","value":"2024-10-09T20:00:00.000Z"}],"quick_replies":[]}}```When I print this `LIVE_DATA_HORA` variable into a custom variable, it displays on Instagram as `2024-10-09T17:00:00-0300`.The issue starts here because I want to use this variable in a **Smart Delay** as a dynamic date, but the delay is not respecting the date I'm getting from the server.I would like to understand why this time difference is happening and how I can make sure the configured date and time are correctly used in the **Smart Delays**.Here is the flow for your analysis:- Shared: [link to the shared flow](https://manychat.com/flowPlayerPage?share_hash=806387719412447_c40cc58dda227fcbb2df99fa539152acfe

I keep getting this message on Manychat and on GHL when I try to send or respond to an instagram DM:(#2022) The business has been blocked from sending messages via the IG Messaging API Has anyone ever experienced this or know how to fix it??I also can't even send links from the Instagram app 

I’m really surprised that Manychat hasn’t implemented GPT-4 yet, especially when many other chatbot platforms are already taking advantage of its advanced capabilities. GPT-4 offers far better accuracy and natural language understanding compared to older models, which could significantly improve the user experience and help Manychat stay competitive.Why is this still not available? It feels like we’re falling behind in terms of AI capabilities. I’d like to know if there’s a specific reason for the delay or if there’s any plan to integrate GPT-4 soon. Many of us are ready for more advanced chatbot options, and it's frustrating not to have them here.

I don't want the automation to be triggered when I write to the customer or if the customer sends several messages.Because with each message from the customer, the chatbot will launch the automation.

Are there a maximum number of automations that can be set up?I want to link each individual instagram post to a different DM (that has a different URL). It will be around 200 posts a month - so 200 extra automation workflows a month.

Hi there, I have a few automations set up with Keyword triggers - very simple email capturing flows. One of them seems to be going off randomly mid-conversation in my DM’s/Story replies. For example I reached out to someone to ask her a question in my DMS and it set off - she didn’t opt in or reach out to me.  My keywords are short - PSA,  MA & WL.  The automation that is randomly sending is set up exactly like the other 2 and they are not randomly triggering.     I am wondering if they keywords are to short? Maybe they are being triggered within words.  My IG is @Docwishloff 

Hi,I am setting up a video sequence on instagram dm (following a webinar subscription funnel) using Instagram Ref URL but the message doesn’t start.I undertand it works only on the app & also created a Conversation Starters. I read that it was mandatory.I am on a 50doll plan and still on the trial (not sure if it’s relevant)Do you have any suggestion on where to check ? Below is a screenshot on my automation set up.Let me know with thanks.Caroline 

Hey guys why might this image be showing on computer view when we send a ref url on IG?

Good afternoon, I would like to ask if your platform has the possibility to connect not 1 Instagram account for customization of AI assistant, but many? If I want to set up 10-20-30 chat bots for different instagram pages through my 1 account in your service, is it possible?

 Instead of updating the row the Google Sheets integration is adding a new row. How can I fix this?  

I have connected both Instagram and Facebook to Manychat, however, both the integrations are not triggering. I need help in figuring this out please. I am new to Many chat, howwever, I have connected both face book and instagram, which are not being triggered. 

Hello everyone! I have a simple AI chatbot, but theres a issue: I save a CUF with the user question, then atm that the user send his question, I immediately send it to make.com with my assistant and everything else. But what if the user send other question while the AI in make is generating the answer? I dont want to just ignore it, but i cant think in some logic to solve my problem. Can someone help me?

Hi, my client’s IG account has been restricted to send messages for 3 days due to “harassment & bullying” which we can not discover a valid reason for. Does this mean that using Manychat to manage our inbox conversations will harm us even further, or, are we able to use Manychat in the meantime?Typically, we would have someone active on the IG app to handle personalised comments and poll responses. And someone at an alternate time on Manychat just to handle inbox. 

olá, tenho meu numero do WhatsApp business por onde falo e respondo minhas clientes, para automatizar minhas conversas me cadastrei no manychat e tive que comprar outro numero de telefone, o qual é diferente do que eu uso para responder minhas clientes, logo este numero novo não aparece para elas, ou seja minhas clientes não me contatam por ele e sim pelo numero antigo o qual já estavam habituadas a falar comigo. As automações que faço não vão para meu numero do WhatsApp bussines, ficam somente no novo numero que comprei e assim não funciona para mim, como posso resolver isso?