General Q&A

Hello, if I want to receive DMs from an influencer's recommendation to my account, how do I set up that trigger from the influencer's account? Is it possible?

Hello everybody! I hope you are well.I have a question, which event does manychat release when there is an error in the flow?I'm creating an automation in make + manychat, where whenever something is wrong in my flow I receive a message on WhatsApp showing the error and the flow.But I'm having trouble finding which event manychat releases when the flow presents an error

Hello everyone,I'm currently working on a WhatsApp bot where users can select options from buttons or a list. However, I'm encountering an issue when users respond with something other than the provided options. Specifically, I'm struggling with how to handle the situation when a user inputs an unexpected response, without causing an infinite loop.Here's the scenario: I've implemented buttons or a list of options for users to choose from. But if a user responds with something different, how can I prompt them to choose one of the available options without getting stuck in a loop? When i use “next step”, it creates an infinite loop.I've considered adding a response to handle unexpected inputs, but I'm concerned that this might create an infinite loop if the user continues to input unexpected responses.Has anyone encountered a similar issue or have any suggestions on how to effectively handle this situation?

Why doesn't the people counter reset even though I pay the bill? Continuing high prices

I am adding an option for user to choose in mcq like:30 L - 40 L40 l - 50 LBut I am not able to create a custom field for that option and to fetch data in google sheet

Hello!I need to make a referral bot, how can I do this in Manychat?Are there some instructions?

I have the Pro version, is it possible to add more than one Instagram channel?If it's possible, is there a guide or video on how to do this? Thank you. 

Hi Everyone! I’m using the Paypal Integration for selling an Ebook. I have an issue that here in Austria, one of the payment methods (Sofort) is not directly charged like a Credit Card, so Paypal doesn’t send the webhook, and Manychat can’t send the product that has been bought. The product is paid, but it only takes a bit of more time before the money is transfered to the Paypal account. I would like to disable this Payment method in the smart button or let Manychat react to another webhook so that the customer directly get the product. I can’t find this solution anywhere in the dashboard or somewhere else. Does anyone has an idea how to fix this? Thanks a lot for your help! 

Hi Folks Does anybody know why my ‘starter step’ conversion metrics show63% Click rate 1% CTR rateWhat is the difference between these 2 metrics?Screenshot: https://d.pr/i/jlvjAAThanks in advance!CheersDan

Hi there! Every time my bot is activated, the connection with ManyChat goes down. This happens consistently, and I have to update Instagram permissions each time. But this week it's even worse! I can't keep doing this constantly. Does anyone know how to fix this?Olá Pessoal. Toda hora que meu bot é ativado a conexão com o manychat cai. Isso está acontecendo frequentemente e eu tenho que atualizar as permissões toda hora. Essa semana está cada vez pior. Eu nao posso continuar fazendo isso constantemente!Alguem sabe como resolver isso?

I’ve been using manychat pro but I got a new credit card. Because of this, my Manychat was removed from pro and is now basic. I can’t for the life of me find how to upgrade. Idk if it is a glitch, but there is no option anywhere to do it. Can anyone help with this? 

Why it show error “Set Delay duration of less than 24 hours for delivering the next messages”. I set the delay of 3 Days but it not working. I metion the image below it show error like these one.  

Hi,Can we move all content automation contacts data from one many chat account to another account. If yes then how  ?

Can not find it

So I only have 1 automation on my dashboard, but whenever someone DM’s my IG, doesn’t matter what, it sends out an Auto DM telling people to send their e-mail. Now, I remember writing this flow but I have deleted it I’ve tried multiple times to click ‘refresh instagram permissions’ in case it was stuck, but it still says the same. I’ve tried everything and have searched everywhere, with no help to be found. Any ideas what I should be doing? Note: The 1 automation has nothing to do with the DM, it’s a comment flow

Hi everyone,Hoping to get some help here as there have been support delays at Manychat. We have a new pro MC account and we are working with several influencers on Instagram. I have already been added as an admin on their Facebook accounts, and  their FB accounts are connected to Instagram, per MC recommendations. I have gone back and forth with MC, tried disconnecting and reconnecting, confirming 2FA, etc., still the Instagram accounts of the influencers are not showing up when I go to add a new account in MC. Has anyone dealt with this? It’s really slowing us down now and MC support is taking 5-7 days between replies. Thank you

I created an automation to send a Whatsapp message to contacts I have on Manychat. 
I have tried several triggers based on contacts but none send message. I have tried: Contact subscribes to a sequenceContact has a tagBut none work, from the automation I see that the trigger starts (I see the value 1-2 on the trigger) but the message is not sent then. 
How can I solve this? 

Trying to run an automation so that when someone comments on a post on Instagram they are entered into a giveaway, but having some issues.It worked the first time I commented (on my clients post), and sent the message as set out in initial flow split 1, but when I commented a second time it did not send another message/update their count.I also set up a secondary automation that when they get tagged as having entered the giveaway it will send a message and get them to confirm their email, but this also didn’t come through for me. Initial Flow looks like the following:trigger (comment on instagram post) action (set user field: increase mentions by 1) condition (tag is giveaway_entry - this is where is splits)split 1 - doesn’t match conditions (this is working)add tag (giveaway_entry) send message, with discount code and button to site to shopsplit 2

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Instagram automation is active, but when I send a message the automation won't go

How to send the bot manually by sending a Facebook message?

I need to integrate my Squarespace newsletter tags to be able to capture emails. Is this possible? 

Hi! Ive been using the triggers easily up until a couple days ago it suddenly stopped working. I already tried refreshing it and still not working, And other ideas?

Hello!We are planning on upgrading to the “Pro Version” and starting with a free trial of Manychat by purchasing the $25 option. Suppose we exceed 2500 contacts, and say we made contacts of 3000 in that same month, will $45 be automatically debited through the credit card (as it is a card from the US), or will we be notified before it gets debited? Also, can we choose a $45 plan directly? Or should we compulsorily start from $25?We haven’t proceeded with the payment, but while we were proceeding for our payment, we didn’t have an option to choose for the $45 version, and also it just asks for our card details which is confusing.  If we have clarity on this, we’d like to directly go for the $45 payment instead of the $25. Please clarify.  Thanks.

Hello There!I want to Integrate ManyChat with Whatsapp.I have already connected a verified business meta page, bought a phone number, and did all the other necessary requisitions.I have initiated the process of setting up a Whatsapp bot and stopped in the middle of the process (the part where you pick the bot’s name).Now I want to continue with the setup process but when I try to re-open the Whatsapp setup process I get a blank page.I tried to connect to Whatsapp by clicking:Settings → Whatsapp (under “Channels”) → ConnectI don’t understand what causes this issue but I’m currently stuck and cannot proceed (or even begin) developing the bot. My screen after clicking “Connect”