General Q&A

Why have us pay for a pro account when we can’t get timely help from support? 😡Why is it so hard to find links for support? And when you do find the link - it’s broken! 

The automation keeps triggering again when the customer gets to the end of it and writes what's his question. Is there any way of stopping it? 

I created a new account yesterday, IG connected no problem. I set up my first automation yesterday, and tested it with a static post from a while back. Worked beautifully.Today I went to set up a new automation for a Reel I was about to post and I selected the “Next Post or Reel” option for the trigger. I used the same trigger words, replies and links from the last automation so I know the text/copy/flow should all be good. It didn't work – no automations are sending.I tried editing the previously successful automation from yesterday and adding a new trigger so that anyone who comments the same keywords on any post gets the reply, but it's still not working. Even the automation that was working yesterday on the static post isn't working. None of them are working.I tried refreshing the connection permissions multiple times. Still nothing.Can anyone help? I specifically tested it yesterday so that I wouldn't run into this issue today as this was a really important post for me to launch.

People are commenting on my reels and I have the auto responses set up, it’s not working suddenly and hasn’t been all week. Help!

Anyone with this issues?Contacts are not being created and also aumations are not responding triggers.

Bonjour à tous, Je souhaitais intégrer chatGPT à Messenger mais j’ai l’impression que les requêtes n’arrivent pas jusqu’à Chat GPT ; quand je regarde les journaux, j’obtiens le message suivant (voir PJ). Je n’ai pourtant pas dépassé le seul car je n’ai encore fait aucune requête. Par ailleurs, j’ai chat GPT plus mais je ne peux pas sélectionner GPT 4 dans le flowSi quelqu’un à la (ou les) solution ce serait super !

Hi - everytime someone comments on one of my posts they are getting this message - Hey - thank you for adding your thoughts to this conversation. Anyway I can turn this off and how?  

Hello, the generation, the automation with one of the reels, a forbidden button appears to me to use my reels, I already connected all the options but it won't let me, and i recived this message : For collaborative posts, the automation does not work with comments on the collaborator’s account

Hello, I am trying to connect my whatsapp to an openai assistant as a chatbot to converse with using custom knowledgebase. But the problem is in the POSt requests are not working with me. After i save the conversation thread and the user responses in their variables, I try to send it via post request in json format to my application url, but i get this error: <!doctype html><html lang=en><title>500 Internal Server Error</title><h1>Internal Server Error</h1><p>The server encountered an internal error and was unable to complete your request. Either the server is overloaded or there is an error in the application.</p>

I have the keyword comment to DM setup for instagram, and some people's settings do not let them receive DMs"This account can't receive your message because they don't allow new message requests from everyone."Instead of replying to their comment "sent! check your dms!" can manychat recognize that they can't receive messages and send a different replay "I can't DM you, you can check the link in my bio"?I've seen one creator do this, not sure if he's using manychat.

There seems to be a problem with the live chat dashboard, where conversations that have been assigned do not appear on the dashboard.no filters work here.This only appears on the mobile application,is there any solution for this?? 

Hi so I’ve been looking at videos to set up automations to have those quick reply’s on my reels or post with the keyword I have like example: they type the keyword than id like for the automation to reply “Sent pls check your DM!”……..Then they’ll get a dm with the link but I don’t know how to get those reply’s to the keyword does anyone know pls.

Hey yall, i want to know if i can fill a camp with name and email in a website using the informations that i got from a manychat chatbot

Basic automations are not loading and the link to the help zendesk is broken. 😠

FAQs and a chat bot that loops back to itself when trying to open a ticket?… fantastic. I would like to know about the main issues with this app as we are using SendPulse and it is giving us message and automation issues. Apparently this app is partnered with Meta?What I did is rebuild our entire flow from SendPulse into ManyChat. But we are not going to ‘shift’ to this app without understanding its application and use in terms of what we need. Also, I think our account is a professional account and it says in the pricing that technical support is available as an additional feature? I don’t see that anywhere. so, if someone could explain to me precisely where I can find support?According to my research this app experience problems just as SendPulse does with automated messages. So if someone from actual support can get back to me via my email, that would be fantastic because we are looking for a proper solution.  Thank you 

All day I have been creating an automation whereby I collect an email and phone number from the Dm’s and then trigger an outbound call once they’ve submitted their phone number, for this to work I used Make and Vapi. the only thing wrong now is an issue that lies in Manychat the numbers and emails that get collected don't register and it’s not sending the right data to Make to make the call can anybody help or advise with this issue, thank you! 

Hello ManyChat Community,I hope you're all doing well!I have a question regarding managing automations in ManyChat. I would like to know if there is a way to stop an automation after a specific date, even if a user is already in the middle of it. Essentially, I need to ensure that when a user clicks on any buttons in the flow after the set date, the automation either:Displays a specific message indicating that the automation has ended, or Does nothing and prevents the flow from continuing.Has anyone tackled this issue before, or can anyone offer some guidance on how to set this up? I’d really appreciate any advice or solutions you might have.Thanks in advance for your help!Sara

I need help with a client project where they run a GPS tracker business for vehicles. They want to build a WhatsApp chatbot powered by ManyChat. The client has an Android app that allows their customers to access the GPS location of their vehicles.I want to build the chatbot using ManyChat and integrate it with the Android app. Please guide me step-by-step on how to integrate the Android app with the WhatsApp chatbot powered by ManyChat.

Hello! Would like to create a flow to collect physical WhatsApp Leads.I've done it before for Facebook Ads sending them to Whatsapp, but not sure how to send people that are physically in the location... what would be the best way?Using a QR code? or a NFC chip? How can I differentiate the leads coming from different QR Codes in Manychat? Because nowadays I have a trigger when someone types anything. Should it be based on what they type? or is there another way to know when it is coming based on the QR code por example? TIA

Hi awesome community!I'm currently running ManyChat automations for my newsletter Instagram page about innovation news. I post every day with a different ManyChat automation for each news article. I've been running the automation for a month now. The first three weeks were great, with an increase in engagement, comments, likes, etc. The page was growing!However, in the last week, Instagram suddenly stopped pushing my reels to non-followers. Currently, my last videos haven't reached any non-followers...Has anyone else experienced this or knows what might be causing this problem?

Any pointers please..?I have a twilio number which is correctly connected to Manychat. I am also using the Textmagic sms platform to send outgoing SMS messages which include a ‘Keyword’ which should trigger a Manychat SMS flow.The process has worked several times up until today.  When the required Keyword is entered into the reply SMS message, instead of triggering the Manychat SMS flow, another SMS message (not initiated by the flow)  is sent to the sender which reads “Reply STOP to unsubscribe”.It looks like I have missed something, but Im not sure what. Advice appreciated - Cheers :-) 

I'm already connected one of my Instagram account, but I don't know with Facebook account, how can I fix this ?

 Hi,hope your day is going well.I have a problem with my manychat and that’s it: when I try to make a comment automation it gives me this error : failed to publish the automation I want to know why?how can I fix that?it was all good with instagram reply automation but with comments it’s not working thanks

I am trying to create a simple automation that starts off with multiple public replies with 1 trigger key word, then sends a DM sequence. I set it up in the trigger but when I tried the automation, it didn’t post a public reply and just sends the DM right away. I can’t figure out why it is not replying publicly first. Any ideas? 

Does ManyChat automatically un-subscribe contacts from a Subscription List? If ManyChat does do this, any idea the timeframe of when this happens automatically? I had a Subscription List with around 300 contacts in it, but now, there is only 2 (Both signed up in the last month). Anyway to get these contacts back on the Subscription List without having them opt-in again?