General Q&A

Hi community I am new here. I am looking for a way to implement a shared inbox, where all incoming chats are handled by a bot, until at some point the bot decides to pass the chat to a human operator to continue the conversation. The human takes control of the chat, until it ends it, and then the bot takes over again (if the user restart the conversation).This is the flow:1. customer talks with bot2. bot tags the chat at the end3. chat is assigned to group based on tag4. at some point human will come and reply to the customer  in chat using many chat ui5. Bot should not respond now since human is talking6. Human will at some point solve the issue of customer and untag the chat7. Now bot becomes active again and will respond to the messageI am having difficulty to understand if this can be done with manychat.  Any idea if this is possible? 

I’M IN THE MIDDLE OF A SALE AND IM BANNED FROM COMMENTING AND I CAN’T EVEN POST ANYMORE. I REACHED OUT TO INSTAGRAM AND THEY ARENT VERY HELPFL. HOW DOI AVOID THIS USING MANYCHATS IN THE FUTURE? HAD I KNOWN THIS WOULD’VE HAPPENED I WOULD HAVE AVOIDED THIS ALTOGETHOR.

Is it possible to create an ai chatbot with knowledge base to respond on the questions inside the manychat?I am trying to connect voiceflow simple chatbot( capture question and answer it) to manychat through external request but I am not sure how to do it.Do you know how to create this kind of chatbot?

Hey! How do you add your opt-out text in grey at the bottom of your broadcasts like in the image?  

Any edits that I have made on my automation flow cannot be published, as the error message “Something went wrong” kept coming up. This is the link to my flow:  https://manychat.com/flowPlayerPage?share_hash=100289275347277_8cf5aafeb21f6927331fc6375a78c9a8ce09685d

 Hi I run Facebook Ads for a restaurant , and when someone clicks on the ad, an automation will start, and a coupon will be sent to them.Is there any way to send a follow-up message to people who didn't retrieve the coupon?I have different stages when someone request for coupon, and when someone retrieve couponIn my area, people don't like to share their phone numbers, so the only thing left for me is a Messenger message.I have around 500 people who clicked on the ad, but when I go to broadcast, only 12 people in the list (1 month old campaign). or does messenger even allow us to do it?I am assuming if broadcast shows 12 people. then if I create a sequence, it will give me similar results. Or am I wrong on this?

i need to create an http request to bring some info, but it says : just https allowed. my problem is the api that im trying to call is not under a https server… and it woult take some time for this people to change it to https…is there anyway to achieve this goal making http requests from my flow ?

Hello guys ! Is there any feature on manychat by which we can send bulk messages to users with just one click instead of manychat sending single dms to people who engage with our content 

Hi all,I’m using the free version of Manychat and I uploaded one post and one reel (which are basically the same).And I made an automation, I could only see and click the reels tough I wanted to click the post.Anyways, the reel was the only available so I actually erased the reel from my feed and I tried to select the post from Manychat but I could not see my post even after many attempts of refreshing.Can anyone give me a hand with this issue?It’s kind of driving me crazy..! 

Hola Manychaters! Tengo la versión premium y he observado que no siempre se activan las respuestas automáticas de instagram y tampoco los DM, siempre quedan algunos sin responder. ¿a alguien más le sucede esto? ¿Alguien sabe a que se debe y como lo puede arreglar? Gracias

Hey! I have been enjoying using ManyChat so far and have seen DM automation's impact on FB and IG. I have been focusing on automation for post comments; what are some of the best words or emojis to ask people to comment to get them to engage and actually respond to the post with it?

I was following the process to connect my whatsapp number to manychat, was sent to facebook, but cannot complete it on facebook, please see attached. What should I do? 

I know how to collect emails through ManyChat and link them to Active Campain. However, I can't figure out how to associate the First Name and Last Name data that I've collected with those fields in the record in Active Campaign. Anyone know how?

Manychat doesn’t respond to automation "Manychat doesn't respond to automation. I've set everything up as it should be: responses to Instagram Reels. Initially, it worked, responding in the free version, but then it stopped responding. I purchased the paid version and despite all the correct settings, it doesn't respond to keywords - it doesn't respond to any automation at all."

I already work with one e-mail plataform tah does e-mail marketing too. Howewer, Manychat has it all. I can bring leads with automation, I can automatically answer my clients and much more. It is a very interesting platform indeed but I did not find the way to automatically send my customers an e-mail after their shopping.Could any good soul, help me? 

Нужно настроить разумную задержку 4 часа после чего продолжить отправку в промежуток между 18:30 до 19:30 Но почему-то здесь дает возможность поставить только круглые числа 18:00 – 19:00.Как это правильно сделать, чтобы отправка была в промежуток 18:30 и 19:30?

I’m tryng to set a dufferent DM response to each comment I get on a singular post. It isn’t wotking, what can i do?And how can I set this automation to a post I have scheduled but that isn’t on my feed yet?

I have a client that gets a lot of traction when he posts. If people want his freebies they say a word in the comments section, however, he's then thrown in Facebook jail for messaging too many people all at once. How can he get around that using ManyChat?

Si alguien puede ayudarme con esta duda os lo agradeceréTengo plan Pro y acabo de superar sin darme cuenta los 2500 por lo que se me fue el plan a 45 $. Ahora he limpiado contactos antiguos y he logrado bajar de los 2500 pero no sé si volverá el plan a 25$ ¿sabes si esto funciona así? ¿se me volverá a ajustar o ya me quedo en los 45 $? ¿puedo hacer algo más para volver al plan de 25 $??Espero puedas decirme algo!Muchísimas gracias!

Hi guys, have been using Manychat for 6+ months and had not problems until a few days ago.Now Manychat isn’t seeing any Instagram Comments on my posts and hence is not sending any of my automated DMs.For example:1) People comment “Keyword” on my IG post/Reel2) Manychat Dms them automated message (this is where it is not doing this anymore and doesnt send anything?)Anyone else having this problem/found a solution?

Whenever I add buttons to a text in a flow, both the text above the button and the text in the button displays in bold text. I can’t find a way to make the text normal.  

For Restaurant Marketers, are you getting any traction with Instagram Keywords?I’ve set up keywords like: Order, Menu, Reserve, Gift Card, Directions, Hours & Specials to fire corresponding flows in DMs.Our Posts & Stories feature the Keywords as “Comment” or “Reply” CTAs.No one uses them!I know there’s a learning curve for Followers to understand they can do things like reserve tables in DMs -- so I’m interested if other restaurants are getting any traction with core/functional Keywords like these.On another note, keywords for giveaways & events do fine.Thanks for sharing your experience & any suggestions on how to make these functional keywords (order, menu, reserve, etc.) perform better are welcome!   -Stewart  

How to publish automation if the button doesn't appear?

Hello! I have a question regarding Instagram comments. Is it possible to make an instagram comment or at least the post where it came from show up in the conversations tab in Go High Level using Manychat? If so, how can I do that? Thanks!

Hello everyone!As the title states, I’m making a FAQ chatbot with ChatGPT, but for some reason the request wont be trigger/filled sometimes.The idea of this flow is to ask the prospect to make an appointment. A question is done (“Do you want to make an appointment”) then the response it’s send to chatGPT and it classifies the text as Positive/Negative/Null, then the response is used in a condition.The flow: The classification does work, it does give the correct context, but after trying out a few times (from 2 to 4 times) it gives a blank response with no apparent reason and the flow stops. Working process:(translate Q:want to make an appointment? / User: