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General Q&A

Any questions you have about using Manychat.

  • 3,999 Topics
  • 8,502 Replies
4001 Topics
tiggertime
tiggertimeUp-and-Comer
asked in General Q&A
Facebook Conversion into automated chat

I’m new to Many Chat and have a question… is it possible to integrate a facebook/meta conversion pixel within the chat for a user fulfilling a specific action - eg. downloading an ebook?My goal is to drive users to chat, and then optimise towards an action in the chat without taking them to a separate website to fulfil the action.Many thanks

302
tiggertime
ecommie714
ecommie714
asked in General Q&A
Existing message flows not showing up in Facebook Ads Manager

I’m in Facebook Ads Manager and in the Partner App section I’ve selected ManyChat. However, when I select ManyChat as the partner app none of my message flows (which are live in manychat) are showing up. The error I’m getting is that is says “Message flow doesn’t exist”. But they do exist. Are are live. I also have the Admin role in ManyChat - which I know is also an issue sometimes. Is there anything else I can check in terms of permissions? What else could cause FB Ads Manager to recognize that the Partner App ManyChat is there but not be able to access any of the existing flows? 

6397
Eldon
Matheus Magalhães
Matheus Magalhães
asked in General Q&A
WhatsApp - Business Verification - Issues with Conversation Limit

Hello, good morning!I’ve noticed that my current daily conversation limit on WhatsApp Business is only 250, whereas it should be 1,000 conversations within a 24-hour cycle, as provided by Meta.I suspect that increasing this limit might be linked to the Business Verification, which is the only step that hasn’t been approved on my account.Could you please guide me on how to complete this Business Verification step? The link provided by Manychat is giving an error: https://help.manychat.com/hc/articles/14959925356572-User-Guide-How-to-Check-if-Your-WhatsApp-Account-is-Ready-to-Use Additionally, I’m facing issues when trying to integrate my WhatsApp Business account through Meta Business. The system doesn’t recognize the number registered in Manychat, even though the number is already linked to WhatsApp via Manychat. I would really appreciate the assistance of anyone who can help!Best regards,Matheus Magalhães

661
VIP-CONSEIL
Chloer2
Chloer2Up-and-Comer
asked in General Q&A
Many Chat Flow

I Have several Manychat flows that I updated the website links and made sure everything was turned on. Now the flows are not sensing when the keyword is typed and I son’t know what to do and I cannot find a customer service email or anything to get help.

222
Chloer2
christytheautomator
christytheautomatorUp-and-Comer
asked in General Q&A
Variable is not working

Hi, I am trying to collect names from IG Automation. So I try to ask leads about their name, then save their name to custom field, then later on I put down the custom field (the variable), the saved information (which is the name of the lead) will be shown. However, it only shows the code of the custom field. I tried to change the name of the custom field to see whether it will work or not, but it can’t. Do you know why? Did I put down anything which causes this issue? Thank you.  

946
Gustavo Boregio
MikeJanelle
MikeJanelle
asked in General Q&A
automation not working for 2nd level comment (FB)

Hi, our fb automation “User comments on any posts” is not working for 2nd level comment.It works for the first level comment but not for 2nd level comment.See screenshot: Can someone let me know what the problem here? or do you experience it as well? what’s the solution?Thanks,Janice

130
MikeJanelle
Anton005
Anton005
asked in General Q&A
Manychat bot doesn’t work after user clicks on Get started button

Manychat bot doesn’t work after user clicks on Get started button. Trigger for chatbot is click on FB ad

281
Fabio Gaulke
Fabio Neres
Fabio Neres
asked in General Q&A
Automação não funciona

Tenho uma automação com Instagram que está funcionando para stories, feed e direct mas não funciona para LIVE. O que poderia estar acontecendo?

591
Fabio Gaulke
Lou2427
Lou2427
asked in General Q&A
How to reply to all the thank you messages

I love Manychat because I can send a thousand freebies to my followers, but then I get a thousand "thank you" DMs and I just can't keep up.How do you manage those? I receive "thank you" in 3 or 4 different languages.Any ideas will be helpful. Thank you. 

191
Fabio Gaulke
Laini
Laini
asked in General Q&A
Instagram automation on free account?

Hi team,I’ve been a paying member for a long time, and just this week have opened up a secondary new account that we currently have on just the free version. I created an Instagram automation that I converted to Facebook and it’s live and working fine, and I went to create an Instagram one but it’s not allowing me to toggle the trigger to ‘on’.Are Instagram automations not included in the free account?Thanks!

421
Gustavo Boregio
L
LouiseUp-and-Comer
asked in General Q&A
Not being able to connect Smart Delay

Hi, I am trying to add a smart delay after an Instagram Message before another message. It wont’t let me connect it… Please help!

1818
nourishinggurus
A
anbtbUp-and-Comer
asked in General Q&A
status “Deleted conversation”

Colleagues, what happened to WhatsApp broadcasts?I have a lot of contacts with the status “Deleted conversation” after broadcasting

712
sofyan
Edouard N
Edouard NUp-and-Comer
asked in General Q&A
Problem to export Email - I did something stupid

I created an automation and collected emails.I did something stupid; i changed the automation and deleted the part to collect email because I didn’t need to collect them anymore.Problem is, I cannot export the data anymore ! I have more than 1k emails so i can’t do it one by one through the contact menu.Do you know how i can export these emails ?Thank you very much

392
Edouard N
Cm13000
Cm13000Chat Surfer
asked in General Q&A
Many Chat Pixel on Wix

Hello everyone,I want to track page visits on my Wix site. The problem is that I have no way of directly modifying the HTML code in Wix.As a result, the following code is not recognized:<body onload="window.MC_PIXEL.fireLogConversionEvent('quizz_done')"></body>Do you know how I can avoid this problem?

393
Gustavo Boregio
MK_CapeTown
MK_CapeTownChannel Explorer
asked in General Q&A
Story replies only weekends

How can I set up that the story replies are only triggered on the weekend? Our community management team does not work the weekends, so I want to set up an auto reply that goes out from Friday evening until Monday morning! Thank you! 

332
MK_CapeTown
tree7363
tree7363Up-and-Comer
asked in General Q&A
Instagram ads trigger not able to be selected

The button “user clicks an Instagram ad” for the trigger is gone. It’s still present on Facebook, just gone for Instagram. I have automations running for comments and DM’s on IG, so the Manychat<>IG connection is working. I’ve also tried refreshing permissions. Any thoughts? 

4224
Mateus Maluf
Marcos M
Marcos MUp-and-Comer
asked in General Q&A
automation not responding whatsapp

Hi! I’ve set an automation to reply on a specific WhatsApp message as a way to register visitors to my business.What I experienced yesterday, while receiving about 40 people at the same time, is that in some cases (2-3 people) the automation started, asked for the name, the people responded and the automation didn’t follow up with the next message…  Is there a limit?Or how could I make sure this doesn’t happen again? What should people do in those cases?Send the initial message again to start over? Thanks 

811
Gustavo Boregio
helena drobinka
helena drobinka
asked in General Q&A
i don't have gallery photo in telegram automatization

 I don't have this menu. I need to take 4 photos, 2 in a row, and 2 more in a row. and he posts 4 separately in full size, and the message becomes very long.but I found in the article that there is such a menu,https://help.manychat.com/hc/en-us/articles/14281274994332-Instagram-Buttons#toc_How-to-Set-up-Instagram-Buttons-with-a-Gallery- , but I don’t have it  

271
Gustavo Boregio
keysbykiki
keysbykiki
asked in General Q&A
Automations Not Working

Hey, heyI created an manychat account a few days ago and I can't get the automations to work. I've tried every option for troubleshooting, resetting, permission,  etc. Can someone please help!? 

381
Gustavo Boregio
Seth
Seth
asked in General Q&A
Ai Customer Service Bot is reaching out to customers... just the wrong way.

I am running an Ai Customer Service bot for my clients. The bot runs through the Instagram DMs. The problem is, once the flow halts at the ‘AI Step’ block for too long, the bot / system automatically sends an outreach message, but it is entirely random and all of the time unrelated to the topic of the conversation. For example, we could be talking about a product which is a breathing supplement and The bot has asked ‘How can I help you today’ When the customer hasn’t replied, the outreach message is something like “Hey [name] I wanted to touch base on your gardening appointment, any thoughts on when we can meet?” I can’t find a way to change what the outreach message is nor can I see the option to disable it.I am lost, help 🙏

281
Gustavo Boregio
S
silicudaChat Surfer
asked in General Q&A
Conversions Not Showing in Facebook Ads > Manychat Campaign

I am running a Facebook Ads > Manychat campaign on Facebook.It’s an egagement campaign, where I’ve selected Messaging Appsand Maximize number of conversions. I’ve had 6 people subscribe to my bot.    However, when I look in the facebook adsboard  under results, it says 0 Messaging conversions. How can I fix this so my conversions show up in Facebook? Thanks 

590
S
Dr.kassiedewittotd
Dr.kassiedewittotdUp-and-Comer
asked in General Q&A
Smart delay

Trying to add a smart delay to an automation but cannot figure it out. Need help!

2127
gonfernandezi
Thomson
Thomson
asked in General Q&A
Can't use paid message for Ads API problem

 

110
Thomson
Hamza Ali
Hamza AliUp-and-Comer
asked in General Q&A
Business Follows Contact on Instagram

What does this condition “Business Follows Contact on Instagram” mean? Does it check if my Instagram account follows the contact? Am I correct? 

262
Hamza Ali
shanemc225
shanemc225
asked in General Q&A
Ig and email help

I am a new user and I am trying to collect emails through IG comments. I set it up to ask a simple question as the first step, then go to the email collection requirement - it is telling me to mark as a comment reply- which I thought I did. I have tried through the DM option and the comments option to no avail. what is the proper sequence and under what automation

211
Fabio Gaulke
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