General Q&A

So I just registered at ManyChat, but I have multiple Instagram profiles under the same Instagram account, but I cannot switch profiles within this account to link with ManyChat?For example, I need to use @performancerx dot nl Instagram profile for ManyChat, but instead it automatically links my @bonbongoods_ Instagram profile, because it's linked to the same Instagram account.How to fix? Else I won't be able to use ManyChat which would be a shame. I'm not gonna create a new account and start over from scratch.Kind regards,Jurre

Hi,It’s so difficult to get a WhatsApp Business API account even though I own the business. I’m trying to find another way, and Manychat seems to be one of it. Can I subscribe through Manychat and thus bypassing Meta’s process of getting the WhatsApp Business API approved?Secondly, when my live agents interact with the users, I read that they must do it on manychat UI, because if they talk directly in the WhatsApp chat, the automation will not stop. If this is true, can we whitelabel the chat? I do not want my clients to know that I’m using manychat. Hope someone can help, thank you.

Is there a way to set up an auto DM to be sent to someone when they click on follow on my insta?

Is it possible to create a comment trigger to have exact word match “me” is used, while excluding cases where it appears within or as part of another word?it will not trigger for the following words?eg. meeting, sometime, meta, overtime…. etc 

As you can see here, my account have a bunch of contacts who clicked on landing page link during messenger conversation.Now, I want to take advantage of these facebook profiles in a remarketing campaign. How can I export them into Facebook ads to create custome audience.Thank you for your attention.

Hi there, I have admin role under a Manychat account but I can’t see the dashboard. Any reason why that is?

Boa noite. Até hoje de manhã estava funcionando normalmente, porém agora não consigo criar novos fluxos, aparecendo a mensagem abaixo, embora esteja com a rede funcionando normalmente. Utilizo a versão gratuita, pois estou começando nesta área e tenho poucas postagens. O que pode estar acontecendo? 

Hi guys can someone please help me with this i have did the automation message to messenger and everytime i try it there is a message that comes automatically by it self how i can delete it (Wir werden uns während unserer Geschäftszeiten bei Ihnen melden — unser Team ist zu diesen Zeiten jederzeit online.)

 what are you waiting for to improve the manychat instagram features from the computer (web), it is very limited and I am missing opportunities for those who interact from those devices whether they are windows or ios.

I'm creating a flow on ManyChat where I ask customers questions to collect information and then recommend products that suit them. However, when I preview it on Messenger, it sends a series of questions all at once without waiting for the customer's response. How can I ask customers one question at a time, wait for their response, and then move on to the next question after collecting the information?

Hi everyone 👋I'm trying to send multiple images from n8n to ManyChat, so they can be displayed in a WhatsApp conversation, but I can't get them to show up properly.Has anyone successfully done this?I’d appreciate any tips or examples on how to make it work.Thanks in advance!

Hey guys,I have a problem when I pass a "Last Text Entry" message to an external API. It returns a JSON error when formatting the message, and the same occurs when I pass it as Header.Even clicking on JSON Encoder doesn't work.Prints Attachments.Has anyone experienced this error and could tell me how to resolve it?   

Is there a way to properly link my Instagram subscription to a many chat link? 

I am using Many Chat for instagram. It works perfect. But now I would like to use it also for Facebook. I have tryed to make aan automation on my post, for people who comment with a special world but I can not fint tamplate to do it. Can someone help me with it? 

Hi all,Greetings,I am new at many chats. I successfully automated my Instagram. But could not do for my FB page. Anyone please guide.

Hi!  I have been using automation to send links to my Instagram and Facebook followers for many months now and love it.  In the post I tell them to comment a specific word and if they do then the automation sends them the link to purchase.  It has been working perfectly but I have recently come upon a new article from Meta (https://www.facebook.com/business/help/259911614709806) that sounds like they are now saying it is “comment baiting”.  Comment baiting: Asking people to comment with specific answers (words, numbers, phrases or emojis). My question is, does this apply to our automated messages and will this change things for this feature moving forward?  I’m not really baiting them it’s just an easy way for them to get the link right to their inbox automatically if they want it. I don’t want to use the

Hey, this is the first time Im using Manychat. I tried to connect my Instagram account but the screen gets fully black with an error text “400 session invalid”. I tried to connect my instagram account both from a PC and mobile but I still get the same error. Does anyone know how to solve it?

How can I give my VA access to  my account so she can help?

When I try to connect my Instagram, it is connecting to a different Instagram and I removed that Instagram and it will not allow me to connect the correct one.  I even created a new Facebook and it still will not connect the correct one. 

I had previously set up comment automation via Manychat on a video with approximately 1 million views, and Instagram warned me that the account could be suspended. Now, I want to set up a comment automation on an account with 350,000 followers and videos with at least 350,000 views, but since I know it will get much more interaction, I don't want the account to be banned if I make the same mistake again. What path should I follow to get high engagement without getting caught by Instagram? Has anyone encountered this error before, or what is the solution?

Hi ManyChat community.  I NEED HELP!  I am just getting started with ManyChat, but am unable to connect both my IG & FB accounts.  I have both personal and business accounts for both, and when I go to connect, only my personal accounts show up, and ManyChats is suggesting I need to switch those into business accounts….but I already HAVE business accounts.  The troubleshooting & FAQ page is not helpful. 😕 UPDATE: I FINALLY FIGURED IT OUT!!!!

I am on the pro plan. Automations are live. I have message in the opening dm before sending the next message. I have some people receiving the automation and some not. Some of the ones who are not page is public so it being private is not a thing. Someone also sent me a screenshot of them receiving my DM but with a blank message. It is attached. I will get several messages of people saying that no link was received. Any help would be greatly appreciated.  

Hi,  I created a menu for the instagram with 3 items. I already tested this with an android and it works. With an iPhone the main menu only shows, at first, the first item. To be able to see the other items, i need to swipe up. Even though i have difficulties to select the first item.The first image shows the menu without swiping up.The second image shows the whole menu after swiping up. Does any one have problems opening the main menu in instagram with an iPhone too?

Hello!I did everything according to the instructions (https://help.manychat.com/hc/en-us/articles/14580897414300-Conversions-API-CAPI-integration) , but the event is displayed only in the event manager, however is not displayed in the ads.Please help, what could be the problem? I did everything according to the instructions

Hey Fellow ManyChattersI am building a coaching flow, that checks in with my clients every morning during their time of relation to my business.I have an onboarding / permission flow that ends up adding the user to subscribe to my coaching sequence.Right now I have a TON of the same steps in the sequence (an automation trigger that runs the daily check in).But instead of having the same step duplicated (Feature request: copy step in sequence 😅) could I have a sequence with just ONE step, and remove and add the client every day, to re-trigger the same frist step of the sequence everyday?or maybe there is another way I haven’t come across yet for such a use case :-) Thanks in advance for your ideas, reflections and time :-)  Asger