Changelog
Ideas
Events

Home
Ask the community
General Q&A

General Q&A

Any questions you have about using Manychat.

3,704 Topics
7,758 Replies

When you subscribe we will email you when there is a new topic in this category

3705 Topics

Most replies

Most views

Newest first

nursemicheleUp-and-Comer

asked in General Q&A

MY TRIGGER STOPPED WORKING after censorship of IG POST

I recently had a medical post censored by IG Fact checkers….(eyeroll)this was annoying to say the least, due to their errors in their ‘facts’but, the most disturbing thing was,that MY TRIGGER STOPPED WORKING and I have had to hand answer each individual post...because all DM’s are EMPTY, because they received NOTHING after writing the correct trigger. Please help me know how to restore my trigger to that post

423

9 months ago

selfcaresimplifiedUp-and-Comer

asked in General Q&A

Are automations not included in the free plan?

Heya! I’m trying to set up 2 automations on the free plan, but I can’t enable them/turn them on with the “Turn on this trigger” button (on the Automations page). I get the message “You can not activate the widget on the Free plan. Upgrade to Pro for unlimited access.” However, I see the following features listed under the free plan on the website:Automate conversations. Unlimited custom flows to engage up to 1,000 contacts Create custom keyword triggers (3 keywords)Can you not set up any automations with trigger words on the free plan? These are the only 2 automations I have.Edit: I figured out the issue shortly after posting this. The issue is that I’m trying to apply it to “All posts and reels,” however the free plan only allows you to enable it for a specific post or reel. Hope this helps someone else!

I am not receiving notifications.

Situation: If after 3 or 4 days without receiving messages on WhatsApp, when someone writes to me, I don't receive notifications from the app. It's worth noting that the app is installed on two Android phones, and neither receives notifications from the prospects.Expectation: To receive notifications after several days without accessing ManyChat or after several days without a prospect writing on WhatsApp.Thank you in advance.

[Yahoo email delivery issues]

Hi there,I have noticed most of my accounts have completely lost their Yahoo email delivery. I’m wondering if the Manychat team is aware of the delivery issues and if there is anything that can be done to improve delivery on our end? We already validate new contacts’ addresses before they come in, we unsubscribe non-active contacts and prioritize sending to our highest engaged contacts.

Instagram message automations pc

Hi, I have tried an automation on Facebook messenger and Instagram. The automation works for Facebook (mobile and desktop) and Instagram (mobile). The automation does NOT work on the Instagram desktop web browser (Chrome).Does it happen to anyone else?

130

9 months ago

Heather AustrieChat Surfer

asked in General Q&A

automation not working

I’ve had the same automation going forever. All of a sudden it stopped sending. Any ideas why?

9 months ago

Giorgio

asked in General Q&A

Issue with Private Accounts

Hi! I have recently created an instagram automation, but manychat does not respond to people that have a private account. Is it possible to fix this issue? Thank you in advance.

Automation don't work for Instagram

For several days I'm trying to find the cause of the troubleshooting, but I don't see it.I have already disconnect my FB & IF profile and then reconnected them afterwards, but nothing helps. In my opinion everything is perfectly connected but I can't manage to get the automation get triggered. Can you help me please?Thank you!

190

9 months ago

ymemon125Up-and-Comer

asked in General Q&A

Any javascript functionality in WhatsApp automation? How to iterate through dynamic JSON array?

I am able to retrieve the data from a 3rd party API, the response may have up to 10 images, I have the JSON data in manychat but how can I iterate through it and display images? I don’t see any script option.

822

9 months ago

Max112233Up-and-Comer

asked in General Q&A

URGENT - Messages not showing on Manychat

Hello. In the past 2 days i am experiencing an issue where people will send my facebook page a message, but it will no show up in the livechat on manychat. This is not an issue of conversations not opening, some messages literally do not appear on manychat. Is anyone else experiencing this or know of a fix?

731

9 months ago

Pere PouUp-and-Comer

asked in General Q&A

Creating a DM automation using comments of a post that you're just collaborator.

Hello, I would like to create an automation that permits automessage each person who is commenting an instagram post. The problem is i’m not the author, just a collaborator. Is there any way to solve it?Will be so glad if somebody can help me. Thanks,

How to Create an Automatic Reminder via Direct Message on Instagram on the Event Day?

Hi everyone!I've set up an automation that sends the registration link to people who commented on my Instagram post. It’s working great, and the registrants are receiving the link correctly.However, I need help figuring out how to set up an automatic reminder that will be sent via direct message to these same people on the day of the event. I want to make sure no one misses it, but I’m not sure how to configure this reminder in the automation.I also founded this page here, but it seems to be outdated, and the pictures don’t load anymore.Does anyone know how to do this or could guide me through the process? I’d really appreciate any advice or suggestions.Thank you so much in advance!

Emails are not being collected or sent.

I have set up a flow where the email should be saved and they should get an email but no one is getting the email?

Manychat ChatGPT integration wont work

I got this error :{{cuf_11428988}} and yes I have balance on chatGPT and I got no logs inside manychat logs page

Hi, Is it possible to go from Trial version to pro pefore it expires?

321

9 months ago

UNTURNED STONESUp-and-Comer

asked in General Q&A

My automation keep replying i mean how do i stop the automation after certain messages !!

My Automation keeps getting triggered again and again how to i stop it ? i want it to stop when the last message is sent

2673

9 months ago

talantarUp-and-Comer

asked in General Q&A

Automation Delayed or Not Triggered

Recently, automation either fails to start or is delayed by about 30 minutes, possibly due to the Google Sheets integration. However, initial tasks like adding a tag or updating a custom field still run successfully.

686

9 months ago

chattychatchatUp-and-Comer

asked in General Q&A

Need help trying to connect many chat automation to Ads Manager

Help - we are trying to connect a manychat automation to Facebook Ads Manager but manychat is not popping up where it says “Partner App.” Is there something we are missing?

Instagram DMs + Live Customer Service via RichPanel/Gorgias/ETC

Hey all - just wondering what the best way to handle this scenario is. Up til now we’ve been using RichPanel (customer service tool, similar to helpscout, gorgias, etc). And every instagram DM arrives via ticket so our customer service team can reply within Richpanel.I want to setup Manychat so that we have automations running and only the messages that our automations cannot handle will be sent as a ticket to our customer service agents.Can someone point me to a tutorial or best practices documentation for this?

180

9 months ago

larkingroup

posted in General Q&A

Exact same message going out on my automations!

Gang - No matter what I program (from scratch or using templates), my automations are sending out the same message from an old campaign. It was some “get the checklist” post, and now it continues going out.HELP and THANK YOU!

New Instagram DM Feature makes the automation stopped

Hi there, My name is @benakribo from Indonesia. So recently i got this pop up notification on my DM (please see attachment) where a person should accept us in a DM before we can send any DM messages to them. What happened to my Manychat bot is that the bot is working at first, but then i cannot send any follow up DM because the person has not accepted me to be able to DM him/her.Anyone having the same problem?I will post more case that i found in another thread. Please join the discussion also.Thanks!

1162

9 months ago

pandaUp-and-Comer

asked in General Q&A

Smart Delay Not Working

My Smart Delay is not working. My intended result is:Someone comments on my Reel I send them a message to download an app I send another message in 10 minutes following upI’ve connected the reply to the action which connects to the smart delay but that follow up message doesn’t send. Any and all help would be appreciated!

2654

9 months ago

Leslie RutlandUp-and-Comer

asked in General Q&A

Help Setting Up MC

Hi, I cannot get back on ManyChat. Previously, I had a MC account tied to a different email (which is still my IG email). But I had a major Facebook hack and lost everything - including access to that email.So, now, I have a Facebook page with a new email, but I still have my old email on Instagram. When I try to set up ManyChat, I get something that shows my IG account and says, “Switch Instagram to contue with another account or request access from the owner of Thd Seasoned Homemaker | Quilter | Pattern Writer | Blogger.” Then below there is a blue button that says, “Switch Account” and a grayed out button with a check and Request Sent”Where is the request being sent - I can’t find it in IG or FB and this is the only place that I get to when I try connecting my IG account. Please help me get this sorted.Thank you.

493

9 months ago

HasanUp-and-Comer

asked in General Q&A

Ai step doesn't work for the last 2 hours.

What happened to Ai step .. whenever people send a message now, it doesn't respond!

Can't activate campaign

I got the free version at the moment and use it for Instagram comment reply.I did eight campaigns so far and used four keywords. When activating a new campaign, the app tells my i can’t do that without upgrading to pro.Did i reach a limit somehow?What am i missing?

251

9 months ago

Page 91 / 149

Community Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Welcome to the Manychat Community!

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.