General Q&A

can we save user comment on my post to a custom field

Hello ManyChat Team, I hope you’re doing well. I am currently experiencing an issue when trying to connect my Instagram account to ManyChat. Every time I attempt to connect, I receive the following error message: “This channel was connected to ManyChat multiple times. Please contact support to unblock the channel connection.” I no longer have access to the previous workspace that was connected to this Instagram account, and I am unable to remove the link from my side.Please assist me in unlinking my Instagram account (username: د/عم توتة للحسابات 🌕) from the old workspace so I can connect it to a new one. I would really appreciate your urgent help in resolving this issue. Best regards, 

Hey,We are trying to set up an automation that sendsa reminder before an appointment time. Here is what we currently have:We save the appointment date and time in a custom field called appointments_date.We created a rule that says:“1 day after appointment_date at 00:00”This runs our reminder automation.But the problem is: this is not sending the reminder after or before.For example, if someone books an appointment for July 22 at 9:00 AM, we want to send them a reminder 12 hours before (i.e., on July 21 at 9:00 PM).  

Hello, i am in the US manychat keeps telling me TikTok doesn’t have Manychat for your country yet, but we’ll keep you updatedI really need help please, and yes i love outside of the us before that’s when i got my tiktok accountbut now region have changed in my phone im in the US

Hello all,We’re currently testing Manychat to see whether it will meet our requirements, but we are encountering a few scenarios where the 24-hour messaging window is a challenge.  For example:We operate from 9:00  a.m. to 5:30 p.m., Monday through Friday. So, in some cases, we may receive a message at 5:00 p.m. on Friday and cannot respond appropriately until Monday morning. We often engage and initiate conversations with our contacts outside of this window with follow-up messages. For example, five days after the initial conversation, we might send "Hi Simon, just to let you know we will deliver your laptop tomorrow at 1 PM" or "Hi Simon, I was wondering whether you had a chance to do Y."We occasionally send a WhatsApp message to a new customer after speaking with them on the phone (we initiate a conversation).  For example, "Hi Simon, it was great talking to you on the phone. When you have a chance, could you send me X detail and some photos of your office?"We may initiate a convers

I am not able to see any DM list creation option here, however, it is visible in the FB automation as (messenger list)

I set up an automation, when a user sends a direct message, they get a funnel and it doesn't work

Hi community,I was skimming through the ManyChat Swagger API docs and came across the endpoint/fb/page/getFlows It looks like this endpoint returns all the existing flows (automations) created in a connected account, which is great.However, I couldn’t find any reference to an endpoint like /createFlow or /updateFlow, which would allow us to create or modify a flow programmatically.I also asked the AI in the platform’s help center, and it mentioned that creating a flow via API is possible — but I couldn’t find any official documentation or endpoints for it.So my questions are: Is there an officially supported way to programmatically create a new flow via API? Can we update flow content (like CTAs, messages, or trigger keywords) using the API? If not currently available, is there a recommended workaround or feature planned? Thanks in advance to anyone who can point me in the right direction!

I am trying test my sms using a Twilio number and I am not receiving the text to my cell phone.how can I fix this?  

Hi everyone,I noticed the new "Connect your WhatsApp Business App with Coexistence (BETA)" option in ManyChat. I understand it’s currently available in countries like the US, Brazil, and others.Can anyone confirm if Pakistan is supported yet for this feature — either officially or unofficially?Would really appreciate any experiences or insights from others trying it from Pakistan.Thanks in advance

Hi, what’s the correct setup for capturing user data from first-time messages on Facebook and Instagram pages so I can include them in future broadcasts?Currently, my setup starts with a Welcome Message where I collect tags from the user. However, I can't use those tags in my Broadcasts because no subscribers are showing up. Thanks in advance!

Hi, I wonder how to send broadcasting(messages) to my subscribers within the system, not e-mails? It shows following message: "0 subscribers will receive this broadcastTry selecting others or reducing some of them. You also have the option to import new contacts."The AI agent couldn’t solve this.I tried to look up some instruction videos on Youtube, but they didn’t address this issue and it looked like those people making the video the system did automatically assigned the broadcasting to the subscribers without any such errors. I have obtained consent in the opt-in flow.Thank you for any insights.

I need to delete my current WhatsApp number that is connected to Minchat and then connect (in a way that allows the number to be both in Minchat and with me) a new number, my question is what will happen with all the automations I have already built, the WhatsApp template for which I have already received approval, and the broadcasts I have built?Will they be deleted completely?Will they remain but I will not be able to use them, or will I be able to activate them all once I have a new number?I would love to hear from anyone who knows..

Hi! I’m new to ManyChat and really confused about this. In my flow I ask a question with two buttons, and they work fine when clicked. But if the user just types instead of clicking, nothing happens. I don’t really know how to handle this properly — is AI Step the only way, or is there a way to fix it without AI? Thanks for any advice! 🤗

Hi Manychat Support,I have connected my Instagram Business account and I'm on a Pro plan, but I still cannot see the Broadcasts option for Instagram in my dashboard.I have already: Connected my Instagram account successfully Created a segment and added subscribers Checked permissions and connection status (everything looks fine) Waited more than 24 hours after sending and receiving messages Despite all of this, the Broadcast feature for Instagram is still not visible.Could you please help me activate the Instagram broadcast option or let me know if I'm missing something?Thank you very much!Best regards,[Your Dendr]

Hi Community,Sometimes, say 5%, of the messages i setn in a campaign end up on the status “Message failed to send.” Although there is documentation on certain error codes, i cant find where i can see these “errors” https://help.manychat.com/hc/en-us/articles/15580879039388-Why-WhatsApp-messages-are-sometimes-not-delivered#message-undeliverableDoes anyone know where i can see the error messages or underlying cause for this?Normally i take this a collateral damage and just X% that is unreachable, but for now it is with a test-number of my client so like to understand the reason better.Thank in advance!

Hello Everyone!!Am I the only one like REALLY lost with the new update? I need a flow that was built like an automations without the visual interface to open the flow interface so I can add things? No idea why its so limited now.I really wouldn't like to build it from scratch again. Please let me know :) thanks~feel so lost.  

Hi everyone!  I’m wondering if anyone has successfully connected ManyChat with Meta’s Business Inbox in a way that allows Meta tags (labels)—like the ones you assign in the Meta Inbox —to be automatically created or updated in ManyChat.This would be super useful for aligning sales and marketing workflows, especially when sales teams prefer to work directly in Meta’s Inbox.Has anyone figured out a workaround, or maybe used an integration (like Make, Zapier, or API calls) to achieve this?Thanks in advance! Cata Rendon

My business did a paid partnership with another brand and used the many chats automated comment feature. It worked fine for the post, but now that the brand is boosting the post it no longer works. Anyone know why and if it’s possible to fix it? Thank you!

Hey.Been using manychat for months.i have 2 accounts connected and have many automations. all have been working well until two days ago.Wondering whats is up and what i can do to rectify

My reel on insta got 100k views with 2k comments, Now the link is not working which is inside the flow. what to do and is it safe to message 2k contacts or should i stop the flow ?

Hi everyone,I'm working on a Manychat automation for Instagram and have set up a trigger using the keyword "info" (screenshot of the flow is attached).The logic appears to be connected properly, and the trigger is enabled. However, the automation still shows "0 runs", even after multiple test messages using the word "info" in different ways. I also can't preview it on instagramHere’s what I’ve already tested: Sent messages directly via Instagram DM Tried different variations like "info" and "can I get some info?" Verified that the flow is published and live Made sure the keyword trigger is turned on There is some conditional logic in the flow that might be affecting how it runs, but I’m not sure if that’s the cause.I’d appreciate any insight or a second pair of eyes on this, thanks in advance. 

Facebook Ads not appearing in Automation settings even after reconnecting Facebook with full permissions. what to do?

Hello Manychat Community,I have attempted to set up a rather basic automation of Auto-DM links from comments. The Automation works, but not how I thoguht it would, in other words, I set it up to send a DM on specific words “Discipline” for example. But I want to set it up so that it would send it ONLY if somebody comments SOLELY the word discipline and nothing else.In the way that it is now, is that if that word is used in a sentencer, it will still send a DM. For example:“I love the way that I have been building my discipline.” → Send a DM but I DON’T want it to.“Discipline” → Sends a DM, and I would like to automate that it sends ONLY in this case, with just the word “Discipline” written in the comments. I have looked around the platform but couldn’t find anything to configurate it.I would be very grateful if someone could assist me with that, thank you! JC

I’m brand new to this so sorry if a silly question. I’m just starting a new instagram page and I want to send an automated thankyou to anyone who follows my page. Is there a way of doing that automatically?