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General Q&A

Any questions you have about using Manychat.

  • 3,414 Topics
  • 6,999 Replies
3415 Topics
home_is_my_happyplace
home_is_my_happyplaceUp-and-Comer
asked in General Q&A
CANT FIND REFRESH PERMISSIONS BUTTON

OK.  MY AUTOMATION STOPPED AND I WAS TOLD BY SUPPORT TO REFRESH PERMISSIONS BUT I CAN’T FIND THE BUTTON?  I CLICKED “HELP” AND IT IS NOT THERE AS SHOWN IN A SCREENSHOT BY SUPPORT. 

724
Gustavo Boregio
Colleen445
Colleen445
asked in General Q&A
How to link to a different profil

My main account is my personal page and my business is a different profile. I’ve logged in and set up ManyChat with my main account, but it’s only linking to my personal page, not the business account which is what I want. HELP!

190
Colleen445
Allen Kulon
Allen Kulon
asked in General Q&A
How to add a chatbot into my website instead the customer chat

Hello, I am Allen. I want to add  a chatbot into my website, but Meta is sunsetting Customer Chat on May 9. Can I have another method to achieve this function? Thanks😂

1081
Gustavo Boregio
igor
igorUp-and-Comer
asked in General Q&A
Modifying arrays

Documentation say you can modify custom user fields of type “array” in UI: https://support.manychat.com/support/solutions/articles/36000267937-custom-user-fields-array-typeModifying arraysModifying data in CUFs with array type is possible via:External request mapping Application action mapping API UIBut I can not do it in UI. The field is unclickable. Any ideas? Also if I try to set value of this field in Actions, I can’t. The field is marked as unknown (see attachement).  

2922
Gustavo Boregio
P
penguino
asked in General Q&A
Setting a markup to a payment amount

Hi all I’m interested in adding a small percentage markup to a total payment amount. Would this use case be possible so us, the builders get a small commission for each transaction amount of our client? So in this case there could be two paypal or stripe accounts connected.I would be happy to explore another workaround via integrations or automations. Thanks

242
Gustavo Boregio
Valentina Gatica
Valentina GaticaUp-and-Comer
asked in General Q&A
La automatización no responde a los comentarios de anuncios

Cuando creó una campaña, un anuncio en Instagram ADS pues los disparadores no funcionan. Me comentan el anuncio y no funciona, alguien sabe por qué?Y en las publicaciones normales, reel lo que sea si funciona la automatización, solo en anuncios tiene ese problema 

1471
Gustavo Boregio
Renata
Renata
asked in General Q&A
User doesn't see my answer in his inbox

Hi Guys, I'm doing some test of Manychat. I created a simple automation. Keywords is the triger, next the answer is sending to the user, on his DM. As a user, I can't see the answer. I have only the notification that I get some message but I can’t see it. As a entrepreneur, I see the message was sent. What is the problem, how can I fix it?? Thank you in advanceRenata

160
Renata
Kate_S
Kate_S
asked in General Q&A
Remove Skip button

Hi Community,Does anybody know if it is possible to remove the "Skip" button for Date and time User input https://prnt.sc/OxZP1yZAFO7oThanks in advance!

460
Kate_S
giorrando
giorrando
posted in General Q&A
How to do a Partnership with Manychat

Hi Manychatters!I’m Giorrando from Jakarta, Indonesia. I would like to do a partnership with Manychat. Anybody know whom should I contacted?Thanks for your warm response!

330
giorrando
ShearStrengthStylist
ShearStrengthStylistUp-and-Comer
asked in General Q&A
error message instagram

Hello I'm trying to link my FB and insta to set up many chats but when I go to insta to confirm linking the accounts an error message comes up at the very end that something is wrong on their end.  It's been weeks of this and I reported it to instagram.  What do I do?! Help!

567
ShearStrengthStylist
tln
tln
asked in General Q&A
ADD A STEP AFTER DOWNLOADING

Hi. I am new to ManyChat and was wondering if anyone knows if it’s possible to add a step after I send the message with a link for a chapter download. I was hoping to then send a message offering a discount on the book purchase. I can’t figure out how to do it. Thanks. terri

381
Marcin Baćko
MicDiRenz1
MicDiRenz1Up-and-Comer
asked in General Q&A
need help

I don't know why I'm being told that the Instagram channel is not connected. I have already connected the Facebook and Instagram pages even if the profile images displayed in manylabs do not correspond to the ones I currently have. could anyone help me? 

314
Marcin Baćko
chrissyd1972
chrissyd1972
asked in General Q&A
"Get the Checklist" DM - how to remove?

Hi there - we are new to manychat and trying to integrate it into our company’s instagram dm’s. When there is a dm from someone, this checklist is automatically sent and we want to remove it. Any tips? Photo included for clarity.  

141
Marcin Baćko
brianna.davis
brianna.davis
asked in General Q&A
Automation Analytics

On some of my automations it says the CTR is n/a or 0%. What does it mean when it says n/a? Is it that no one clicked on it or that ManyChat couldn’t collect data on it? 

511
Marcin Baćko
Faith
FaithUp-and-Comer
asked in General Q&A
Automations are just not working

I’ve gone over all the troubleshooting but the automation insta comments  to a DM are just not working? Any hints please to help x

1789
Marcin Baćko
Jobssamachar
JobssamacharUp-and-Comer
asked in General Q&A
Contact - How do contacts work?

HelloI would like to start off by saying that we’re a job platform that offers different kinds of jobs on Instagram, and we ask our users to comment “Yes”, post which we DM them the job link that they’re looking for. We post everyday on Instagram and each job is different which means that each link is different too. My question is - Let’s say person ‘X’ comments on our video/reel, and Manychat sends them a DM, X is now a contact established with Manychat. Say the same X person comments on another video for another job link, and Manychat sends them a DM, will that be counted as 2 contacts, or just 1? Is there a limit to how many times can one person comment on different videos and get DMs? Also, I wanted to know if we automate for comments as well, if X comments, when they get a response via comments and DM, will it be considered as 1 contact or 2 contacts?There is no clarification for this. Would appreciate if I could get some form of help! Thanks.   

1922
Yuvaraj
atlien
atlienUp-and-Comer
asked in General Q&A
instagram prompts, is this correct?

im trying to create automated reply to stories. is this correct to put the customers name? Hi [customer's name]! We saw your post TIA

213
Gustavo Boregio
Robyn Viljoen
Robyn Viljoen
asked in General Q&A
Do not have the ads option on the left menu.

Hi there, I have just joined ManyChat.I have the pro version but I do not have the option on the left menu that says Ads (Facebook account is connected), I would appreciate any assistance.

60
Robyn Viljoen
Jim Francois
Jim Francois
asked in General Q&A
No data on my automation

Hello,I've created two automations, one on Instagram and one on Messenger that are supposed to trigger every time someone clicks on my Meta ads but I have no feedback, each stat remains at zero after two days online. Can anyone help me with this please? Jim

270
Jim Francois
brenopoubel
brenopoubel
asked in General Q&A
Ensuring Coherent Conversations with ChatGPT on Telegram via ManyChat

I have a flow on ManyChat where ChatGPT talks to Telegram. It can respond but cannot maintain a coherent conversation. I need a solution for using the thread ID of ChatGPT for each user's contact. This way, the bot will remember the entire context of the conversation. Can someone help me?

671
Gustavo Boregio
Edvalles
EdvallesUp-and-Comer
asked in General Q&A
I am trying to figure it out how to set the trigger to work only once.

I have the issue that the keywords are common; therefore, the trigger activates multiple times, making the conversation annoying. Could anyone possibly know how to condition the triggers to go active only once per conversation?

2021
Gustavo Boregio
R
robstewards
asked in General Q&A
How to best share automations with clients?

Hi all,I am creating Manychat Flows for clients and want to share my automations with them but prevent them from creating their own. I know of the “Protection” Features that can be enabled when sharing automations.If I toggle all of the protection features my flow would be the “safest” → they cannot see the flow, nor edit it, nor copy it etc.BUT I after copying my template to their account I need to adjust it in order to bring data to their google account.This is why I have to have the client be able to see and edit my flow - now to my question: If they can see my flow they could easily rebuild it in another automation just by looking at it.Is there a better option to share an automation that needs finetuning when it is copied into the clients account without having them be able to view the whole of the flow? Thank you so much!

1731
Gustavo Boregio
misssperu
misssperuUp-and-Comer
asked in General Q&A
IG Comment Replies not working over 2 weeks

My ig comment auto reply was working great on all my posts but suddenly stopped working. My DM automations are still working fine but comments have stopped and ive put in a ticket and refreshed all settings with their instructions and still nothing. Anyone care to help? Link to automation:https://manychat.com/flowPlayerPage?share_hash=765710_99b501be485bd20561be2b3b913e97192919d660

45413
mojesh
Anisha
Anisha
asked in General Q&A
Sending Audio files to on whatsapp

How do i send an audio file to my customers on whatsapp? its a pre-recorded guide that the live agents need to send to some specific customers only.

5521
vinunair
Manychat Team Member
Amz
Amz
asked in General Q&A
Password

I want to ask if we can change the password account? Or it can’t because it goes through faceook, so i need to change the facebook password instead?

2450
Amz
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