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General Q&A

Any questions you have about using Manychat.

  • 3,995 Topics
  • 8,498 Replies
3997 Topics
John Bilicki
John BilickiUp-and-Comer
asked in General Q&A
Automation only trigger stuck on keyword instead of ANY input

I attempted to add a couple specific keywords for triggers. Unfortunately it was explained that I have to setup a whole new automation just to support keywords, whatever fine.But after I removed the keywords now my first automation is stuck! I just want it to run when a person sends any kind of message however Manychat is now insisting that it must be a keyword! I don’t know how to reset this and I already have ~23 bubble-steps (or whatever they’re called) setup.I tried scrolling around and looking for hidden and non-intuitive options and there just isn’t anything. I would really prefer not to have the several hours I spent working on this yesterday to end up being a complete waste of my time.Here are the whopping two steps: 

632
John Bilicki
Adriana E
Adriana E
asked in General Q&A
Welcome Message - Nuevo seguidor

¡Hola! ¿Es posible enviar un mensaje de bienvenida automático a los nuevos seguidores en Instagram? 

2621
Fabio Gaulke
adaya
adaya
asked in General Q&A
Increasing Timeout of HTTP Action beyond 1 second

HTTP Action Step seems to have a timeout of 1 second. Can we increase it? 

2294
Gustavo Boregio
findingfloridians
findingfloridians
asked in General Q&A
🚨🚨User SPAMMED after DM automation

When a person gets an automation from a comment, if they click the link multiple times, they get the message sometimes 5 times. How can this be changed to only getting a message once even if they click 10 times?  

311
Gustavo Boregio
John Bilicki
John BilickiUp-and-Comer
asked in General Q&A
How to add WhatsApp call link in the Automation Section?

I speak with people both here in the United States and occasionally internationally. In my contact step I offer people three options: Call, International Calls and Email. The international calls option I would like to go to WhatsApp so they can call me that way. I can chat for free with people internationally in WhatsApp but not in the traditional way.How do I create a WhatsApp contact option in the Automation section?

342
John Bilicki
Vadumak1002
Vadumak1002Up-and-Comer
asked in General Q&A
"Telegram for Business"'s bot with Manychat

Hi, I'm writing about the functionality of Telegram for Business. I have connected my bot to my Telegram account so that it can respond to potential customers. Technically, the bot is set up via Manychat. But after connecting, I tried to send a message from my other account to the main one to check how my customers would see my messages And here's what I noticed:Messages are not displayed in Manychat, although according to the logic of the functionality, when I give access to the chat, any messages should be displayed in Manychat Can you tell me how I can solve this issue and what I need to do to make Manychat see dialogs that start on my main account?

1163
prosto
A
ArkadyGUp-and-Comer
asked in General Q&A
Issue with Unwanted Automation in New Chats

Hi,I'm facing a issue with an automation that is triggered from manychat and appears in every new chat. I've reviewed all the automations but couldn't find the setting responsible for this, and I'm unable to stop these messages. How can I locate and disable this automation?Is it possible that there are automations being triggered from somewhere other than the Automations page?

200
A
sukmaeddy
sukmaeddy
asked in General Q&A
I Can't do payment for Subscribe Pro account

I have tried to make a payment to subscribe to a pro account, but it always fails. The payment process also doesn't go through and always returns to the pro package offer menu. Is there a solution?

261
Fabio Gaulke
netburn
netburnUp-and-Comer
asked in General Q&A
How to append text to a User Field?

Hello,  I’m trying to append some text to a Text Custom User Field, however I can’t manage to do it. Is there any special concatenate operator or is this something that can’t be done? Basically I’m building a URL while collecting user input, so I need to call back the URL variable to concatenate new data.  Thanks.

583
netburn
eqiastrian
eqiastrian
asked in General Q&A
Live chat agent role can't respond to livechats

I'm assigned as a Live Chat Agent but I can't respond to any livechats. The information is like this. Can someone help me solve this? Much appreciated.

29142
cata_rendon
hebazat
hebazat
asked in General Q&A
I can't chat with contacts on livechat

I have shared Live Chat Agent access with my team, but they are still not able to chat directly with contacts on livechat, why?

794
Aafia Umair
itsalishadesigns
itsalishadesignsUp-and-Comer
asked in General Q&A
Automation in Live chat

How can I send automation in live chat after 24 hours, is it possible 

251
cleyton
H
haniohad
asked in General Q&A
Contacts bulk actions

Can anyone please explain to me what those bulk actions mean? and how it affects the contacts and the interaction with them? 

411
Gustavo Boregio
Hansony Arguelles
Hansony Arguelles
posted in General Q&A
How to automate Instagram at the same time with the Facebook account?

Hello! greetings! Does anyone know how to automate Instagram at the same time with the Facebook account? When I want to connect my Facebook account to Manychat it doesn't appear, it only lets me create a new page.

2220
Hansony Arguelles
Kursy39
Kursy39Up-and-Comer
asked in General Q&A
Stop the automation

HI there, we ran a very succesdful comp and stopped the automation being live some time ago. however the keyword is still triggering the whole automation when people DM us which is causing a lot of confusion. How do I stop it> I cant fid any specific info! thanks Kura

6043
cata_rendon
Patric Blomberg
Patric Blomberg
posted in General Q&A
Cant find broadcast

Can't find broadcast on my homepage anybody now why

301
Fabio Gaulke
feelwundervoll
feelwundervollUp-and-Comer
asked in General Q&A
cannot set automation life: Undefined button for anchor old

When I press on set life the errir appears: Undefined button for anchor old (and a looong number):I cannot see any mistake. The System seemingly wants me to change the preaheader, i tried, nothing changes. What do I have to change? I cannot see any mistake..How can I send the automation?  Thank you! Nicola

223
Fabio Gaulke
Min_S
Min_S
asked in General Q&A
What hosting use for uploading images in telegram

Hello all, I am newbie in manychat. Any recommendation for image hosting for showing in telegram. I first using imgur and dropbox as they don’t work well with manychat, the images are suddenly not visible in telegram. Thank You!

1271
Gustavo Boregio
Nico999
Nico999Chat Surfer
posted in General Q&A
What options do add in the first menu

Hello,A quick question for those who create Facebook or Instagram chatbots...When people connect to your chatbot, in the first menu that you offer to users, what options do you provide?Is there, in particular, a "Write Us" and "Unsubscribe" button?Thanks for your feedback.Nico

414
Nico999
dfybizgirl
dfybizgirlUp-and-Comer
asked in General Q&A
Enable Triggers on a Locked Template

I have a template I want to share protected and locked for editing. When the template is uploaded into a new account, it uploads correctly and looks ready to go, but the only trigger available to turn on is for message keywords. All the other triggers are grayed out, disabled; and, well… locked. Despite the fact that I selected them in growth tools and they are visible in the automation folder. They simply can’t be enabled because they are locked for viewing (which is what I want). But I also want them to be able to actually use the template lolI know there must be a way to enable the triggers, because what would be the point of sharing a locked template if they can’t actually enable the triggers to turn the automation on? That would defeat the purpose of a locked template, so I’m sure there must be a way! I just can’t figure it out.TLDR: how do you enable a trigger on a locked template without viewing the automation? The toggle switch is grayed out/locked.Thanks in advance!!

330
dfybizgirl
dfybizgirl
dfybizgirlUp-and-Comer
asked in General Q&A
Triggers disappear when creating Template

Look, I feel stupid asking this. But I try to surround myself with people much smarter than me. 😉I have a flow I turned into a Template. I shared said template with a friend.When the template is installed, all triggers disappear. Is that normal, or did I make a mistake?Prob the later, but worth asking before diving down the rabbit hole.  

587
dfybizgirl
Nico999
Nico999Chat Surfer
asked in General Q&A
Manychat Ads

Hello,I'm new to Manychat and currently working on my strategy while getting familiar with the chatbot.I have a question, please.To be honest, I'm not sure if this is related to Manychat or Facebook Ads.I launched my fan page a week ago.Next week, I plan to launch my chatbot, which I'm currently finalizing.I want to send a message directly to the Messenger of my new fans to introduce them to my chatbot and the information it contains.In other words, I would like all the people who become fans of my new Facebook page to receive a message directly in their Messenger.Is this possible?And if so, would this be set up in Facebook Ads or Manychat? Thanks for your reply

312
Nico999
BERYT
BERYT
asked in General Q&A
Unable to Transfer Instagram Ownership Due to Suspended Facebook Account

Hello ManyChat Support,I am experiencing an issue with linking my Instagram account to a new ManyChat account. Here’s the situation:I initially had a ManyChat account linked to a newly created Facebook account. Unfortunately, that Facebook account has been suspended. To resolve this, I created a new ManyChat account linked to my older, active Facebook account. When I attempted to connect my Instagram account to this new ManyChat account, I received the message that it already connected to a ManyChat account and that account should grant permission. Since the original Facebook account is suspended, I cannot access it to pass ownership or make any changes.Is there any way to disconnect the Instagram account from the old ManyChat account or transfer ownership to my new ManyChat account? I would appreciate your assistance in resolving this issue.Thank you for your help.Best regards,

591
Gustavo Boregio
kelsrowell
kelsrowell
asked in General Q&A
Wrong flow sending for keywords....keyword "16" gets keyword "6" flow, keyword 18 getting the flow for keyword 8 (these are podcast flows)

I am trying to send people to my podcast and using the episode number as the keyword. Well, I realized now that Ive gotten into double digits, that all the numbers are sending the single number episodes. For example, keyword 12 is sending episode 2 because “2” was the trigger work for episode 2. Episode 18 is sending the flow for episode 8. Episode 16 is sending the flow for 6. It’s like it’s ignoring the 1 and sending to the single last digit.  I have is set to trigger for SPECIFIC word “18” “16” etc….but it’s sending to flows for 8 and 6 etc….. Can someone share what I’m not doing right? 

233
Gustavo Boregio
lilimom
lilimom
posted in General Q&A
set live error

When I press the set live button on ManyChat, it does not run.It can be previewed but not executed.I don't know why.Please check if it is not working because it is a free version.

211
Fabio Gaulke
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