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    Manychat Ideation Guidelines

    Hi Manychat Community! The ideation section was specifically designed for Manychat users to share their ideas and feature requests for improv...

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    Heric
    HericSmooth talker

    Conditions Based on Assigned Team MemberNew

    Hi Manychat Team, I’d like to suggest a useful enhancement to the flow builder: the ability to set conditions based on which team member is assigned to a conversation. At the moment, it’s not possible to trigger different actions or flows depending on the specific assigned agent. This limits the ability to personalize automations based on internal assignments. Example Use Case:If a conversation is assigned to Agent John, I could send a personalized message like:"John will get back to you shortly — he’s our specialist on this topic!"Whereas if it's Agent Lisa, the message could say:"Lisa is reviewing your message now. She’ll respond as soon as possible!" This feature would allow for more humanized and efficient communication, improving the user experience by showing that someone specific is handling the conversation — not just an anonymous team. Thanks for considering this suggestion. It would be a great addition for support teams using assignment-based workflows. Could you help me with this, ​@Raquel C , ​@Marina? Best regards,Heric Fernandes 

    4
    roverdrammen
    Forum|Forum|11 months ago
    dericsoncalari
    dericsoncalariUp-and-comer

    Coleta de parâmetros para rastreamento e traqueamento de campanhas para WhatsAppNew

    Gostaria que vocês lançassem uma integração que permita coletar os parâmetros para rastreio e tracking de campanhas diretas para whatsapp. Esses parâmetros seriam o source_id que é a identificação do anúncio da Meta e o ctwa_clid que é a identificação do clique para WhatsApp. Hoje em dia muita gente envia conversão pelo manychat mas é apenas uma conversão “para dizer que envia”. Não enviam com esses dados que são necessários para atribuição e marcação dentro da Meta. Outra coisa também seria a identificação do clique para anúncios para instagram ig_sid que tem a mesma função que o ctwa_clid porém focado em campanhas de instagram.  

    3
    jpdf_saver
    Forum|Forum|11 months ago
    Leon PheeneyUp-and-comer

    Tracking Who Read the Broadcasts on WhatsApp.New

    I use Manychat as a mass recruiting tool, and it would be extremely helpful to be able to track which candidates read the broadcast so I can profile them and have a better kpi on our messaging system.

    0
    Forum|Forum|11 months ago
    rablebd
    rablebdUp-and-comer

    Add Dropdown Options and Boolean Support in AI Step TasksNew

    In the AI Step, it would be very helpful to have the ability to set dropdown options for tasks. This way, the AI could select only from predefined values when filling a variable, avoiding the risk of generating or inventing incorrect data.Additionally, the AI Step should also support boolean fields (true/false) as valid task outputs. This would make the automation more precise and reliable, especially for conditional logic.These improvements would give us more control over data consistency and reduce errors in workflows.

    6
    adamazarkane1234
    Forum|Forum|1 year ago
    diogogaspar
    diogogasparUp-and-comer

    Webhook 10-second timeout limitNew

    Manychat webhooks have a 10-second timeout limit for API responses. A lot of times people are trying to integrate manychat and n8n with webhooks and API requests to create WhatsApp AI agents, which means that a lot of times the webhook response from the n8n agent takes more that 10 seconds and so the response doesn’t make it back to manychat to be sent.I would like to propose a change in this timeout limit, which is probably making a lot of people change platform.

    2
    diogogaspar
    Forum|Forum|1 year ago
    Mensajedetusguias
    MensajedetusguiasUp-and-comer

    Extend WhatsApp Audio Message Duration in ManyChatNew

    Hello, good morning.I’d like to share an idea that I believe could be very useful: extending the current WhatsApp audio limit in ManyChat from two minutes to five or even eight minutes. In my professional work I often need to send audio messages, and two minutes is far too short — I’m forced to use external tools, which sometimes causes complications.I would really appreciate it if you could consider increasing the audio duration to five or eight minutes directly from the ManyChat chat interface. Thank you very much.

    0
    Mensajedetusguias
    Forum|Forum|1 year ago
    Avi Medios
    Avi MediosUp-and-comer

    Sending Image with a caption messageNew

    The Idea is to be able to send a message with an image in a single message (image with  caption)and to be able to use it freelywithing the 24 hour window,it would be very useful to deliver visuals with a message to convey the message even better  

    2
    Marivaldo Nascimento
    Forum|Forum|1 year ago
    rablebd
    rablebdUp-and-comer

    Add "No Response" Option in AI StepNew

    It would be very useful if the AI Step in ManyChat included a "No Response" fallback option.This would allow us to recover conversations when the user does not reply to the AI Step, making it easier to redirect them to another flow or trigger a human takeover.Right now, if the user stays silent, the conversation can get stuck. Having this option would give us more control and prevent lost leads.

    0
    rablebd
    Forum|Forum|1 year ago
    Carls7614
    Carls7614Up-and-comer

    AI Step Follow-Ups – Because Ghosted Chats Are No Fun! 👻New

    Ever set up an awesome AI Step… only for the user to just vanish? 😅 Right now, if they don’t reply, the convo just sits there collecting dust.👉 My idea: let us add automatic follow-ups inside the AI Step itself.So if the user doesn’t answer in, say, 5 minutes, 1 hour… boom 💥 ManyChat sends a friendly nudge like: “Hey, are you still there? 👋” “Just checking in… want to keep going? 🚀” Why this would be amazing:✅ No more dead-end chats.✅ Conversions go up with those little reminders.✅ Saves us from building crazy workarounds.✅ Makes the AI feel waaay more human. 🤖❤️Imagine just clicking “If no response → send this” right inside the AI Step. Easy. Powerful. Game-changing.Who else wants this? 🙋‍♂️🙋‍♀️ Smash that like button so ManyChat knows we need it! 🔥

    0
    Carls7614
    Forum|Forum|1 year ago
    Rodrigo Many
    Rodrigo ManyUp-and-comer

    WhatsApp and Instagram still do not support audio on automation platforms (Make.com or N8N)New

    English:Currently, sending audio files is not supported on WhatsApp and Instagram channels when used through integration platforms such as Make.com and N8N. This limitation significantly compromises the experience, as audio is one of the most popular forms of communication among users—especially on WhatsApp here in Brazil.Therefore, we request that this feature be enabled, allowing audio messages to be sent natively. Make itself already supports this feature, but since ManyChat doesn't support the audio format, all automation is rendered impossible.Enabling this feature would make communication much more natural, practical, and aligned with the already established usage patterns on these platforms. It's worth noting that this is a basic feature, already present in competing solutions, which reinforces its importance and urgency.We thank you in advance for your attention and hope that this improvement will be prioritized. Portuguese BR: Atualmente, o envio de arquivos de áudio não é suportado nos canais do WhatsApp e Instagram quando utilizados via plataformas de integração como Make.com e N8N. Essa limitação compromete bastante a experiência, já que o áudio é uma das formas de comunicação mais utilizadas pelos usuários — especialmente no WhatsApp aqui no Brasil.Solicitamos, portanto, a habilitação dessa funcionalidade, permitindo que mensagens de áudio sejam enviadas de forma nativa. Hoje, o próprio Make já oferece suporte a esse recurso, mas como o ManyChat não libera o formato de áudio, toda a automação acaba inviabilizada.A liberação dessa função tornaria a comunicação muito mais natural, prática e alinhada ao padrão de uso já consolidado nessas plataformas. Vale destacar que trata-se de um recurso básico, já presente em soluções concorrentes, o que reforça sua importância e urgência.Desde já, agradecemos pela atenção e esperamos que essa melhoria seja priorizada. Font: https://manychat.github.io/dynamic_block_docs/channels/

    0
    Rodrigo Many
    Forum|Forum|1 year ago
    simon-cizict
    simon-cizictUp-and-comer

    WhatsApp - User Reaction -> Unsupported Message TypeNew

    We have noticed that when users react to a message we send (for example with a thumbs up), the response we receive is ‘Unsupported Message Type’This is part of Meta’s API as per the doc below:https://developers.facebook.com/docs/whatsapp/cloud-api/messages/reaction-messages/  

    0
    simon-cizict
    Forum|Forum|1 year ago
    Albus
    AlbusUp-and-comer

    Trigger WhatsApp Messages from Tag UpdatesNew

    Hello ManyChat Team,I’d like to suggest a feature that would be really useful for WhatsApp automation inside ManyChat:👉 Allow a Tag Update to send a WhatsApp Message directly to one or more specified WhatsApp numbers, from the account holder’s WhatsApp number.Why this matters:Currently, when I tag a conversation as Order Completed, I need to use Zapier to notify my delivery riders. The challenge is: Zapier’s WhatsApp integrations are limited and rely on pre-set templates. It adds extra steps and costs to the workflow. It’s not flexible enough when I want to assign orders to specific riders quickly. How it would help: I could set up an automation so that when a tag like Order Completed is applied, a WhatsApp message is automatically sent to Rider A or Rider B (or multiple numbers). This would streamline order handling and reduce dependency on third-party tools. It would also improve real-time communication for logistics, deliveries, and similar use cases. Example use case: Customer chat is tagged as Order Completed. ManyChat automatically sends: A confirmation to the customer. A delivery notification to the assigned rider’s WhatsApp number. This feature would save time, cut down on costs, and make ManyChat much more powerful for businesses managing deliveries or field operations.Thank you for considering this!

    0
    Albus
    Forum|Forum|1 year ago
    fvayas
    fvayasUp-and-comer

    Enable multimodal AI in ManyChat understand voice notes and imagesNew

    Summary:I propose that ManyChat’s integrated AI can understand audio (transcribe + extract intent) and images (OCR / recognize context). Today users prefer sending voice notes and images; allowing ManyChat to process them natively will reduce friction and enable new support and sales flows.Problem: Many users send voice messages and images because it’s more convenient; bots currently ask them to type or repeat information. This causes delays and extra work for agents. Proposal: Enable processing of voice messages to produce a transcription and the user’s main intent. Enable basic image recognition (read text in photos like tickets/receipts and detect image type: product / receipt / ID). Allow flows to combine voice + image + text to make decisions (for example: detect a complaint and automatically create a ticket). Use cases: Support: customer sends a product photo and says by voice “it arrived broken” → bot identifies order and creates a refund proposal or ticket. Commerce: user sends a photo of a product and asks the price by voice → bot replies with options and a purchase button. Pre-human assistance: automatic summary of audio + photo so the agent sees the essentials before replying. Accessibility: people who have trouble writing use voice and images to complete forms. Closing / Request:Please consider prioritizing multimodal capabilities (processing audio and images) in ManyChat’s AI. I can provide concrete flow examples if the product team wants them.

    0
    fvayas
    Forum|Forum|1 year ago
    fvayas
    fvayasUp-and-comer

    Enable multimodal AI in ManyChat — understand voice notes and imagesNew

    Summary:I propose that ManyChat’s integrated AI can understand audio (transcribe + extract intent) and images (OCR / recognize context). Today users prefer sending voice notes and images; allowing ManyChat to process them natively will reduce friction and enable new support and sales flows.Problem: Many users send voice messages and images because it’s more convenient; bots currently ask them to type or repeat information. This causes delays and extra work for agents. Proposal: Enable processing of voice messages to produce a transcription and the user’s main intent. Enable basic image recognition (read text in photos like tickets/receipts and detect image type: product / receipt / ID). Allow flows to combine voice + image + text to make decisions (for example: detect a complaint and automatically create a ticket). Use cases: Support: customer sends a product photo and says by voice “it arrived broken” → bot identifies order and creates a refund proposal or ticket. Commerce: user sends a photo of a product and asks the price by voice → bot replies with options and a purchase button. Pre-human assistance: automatic summary of audio + photo so the agent sees the essentials before replying. Accessibility: people who have trouble writing use voice and images to complete forms. Closing / Request:Please consider prioritizing multimodal capabilities (processing audio and images) in ManyChat’s AI. I can provide concrete flow examples if the product team wants them.

    0
    fvayas
    Forum|Forum|1 year ago
    ArkadyGUp-and-comer

    Add Folders for WhatsApp TemplatesNew

    Hi ManyChat team,I would like to suggest adding the option to create folders in the WhatsApp Templates page.Right now, when working with a large number of templates, it becomes very difficult to organize and manage them effectively. A folder structure would make it much easier to: Group templates by category, campaign, or client Quickly find the right template without scrolling endlessly Keep the workspace clean and organized This feature would save time, reduce confusion, and improve workflow for anyone managing multiple WhatsApp templates.Thank you for considering this improvement!

    0
    Forum|Forum|1 year ago
    Tanaka Chindakuda
    Tanaka ChindakudaUp-and-comer

    Whatsapp Calling Api be enable for business users like us since meta releasesNew

    Meta releases whatsapp calling api for users to initiate calls with customers l would love if it would be implemented in manychat 

    0
    Tanaka Chindakuda
    Forum|Forum|1 year ago
    Heric
    HericSmooth talker

    Paste or Drag-and-Drop Images into the ChatNew

    Hi Manychat Team, I’d like to suggest a highly useful feature to improve the support experience: the ability to paste an image directly into the chat or drag and drop an image (from clipboard or file explorer) to send it to the user. At the moment, it's not possible to paste a copied image or drag an image file into the chat — either in the desktop version or in the mobile app. This creates friction in everyday support tasks, especially when we need to quickly send screenshots, product images, or any visual content to the user. Allowing this feature would significantly increase speed and efficiency during live conversations, making it easier for support agents to respond with the right visuals without needing to manually upload files through a separate step. I believe this would be a valuable enhancement both on desktop and mobile, helping streamline communication and reduce response time. Thanks for considering this request, and congrats on the continued development of the platform!Could you help me with this, ​@Raquel C , ​@Marina?Best regards,Heric Fernandes

    3
    Javier Gomez
    Forum|Forum|1 year ago
    Qubigo
    QubigoUp-and-comer

    Feature request for ManyChat – WhatsApp number existence check via APINew

    ManyChat’s API does not currently allow checking if a WhatsApp number or WhatsApp ID exists as a subscriber. This is a basic requirement for any serious integration.A direct endpoint is needed to avoid: Errors when creating already existing subscribers Unnecessary API calls Data duplication and inconsistencies It should return whether the number is linked to a subscriber Id or not.Without this, it's not possible to validate data before operating.Hope this gets added soon.

    0
    Qubigo
    Forum|Forum|1 year ago
    roverdrammen
    roverdrammenSmooth talker

    CAPI Purchase Event with Dynamic AmountNew

     I’m trying to trigger purchase events via the CAPI integration in WhatsApp.But I’m unable to dynamically set the purchase amount, there is no option to add a custom field. So this kills any chance to track sales in Meta Ads with accurate data.It would be really helpful to be able to put a dynamic value (custom field) in the amount field of the Conversion Event. Again, I’m talking about the CAPI here.Thank you for your time and support!

    3
    roverdrammen
    Forum|Forum|1 year ago
    twakawl
    twakawlUp-and-comer

    Automations: Error handling on "unable to send"New

    Coming from a post in the community. 10% of my send templates are in the unable to send due to reasons underlying in the Whatsapp API. That is not something we could change as Manychat, but what would be great is that we can add an error handler to manage these cases. I do monitor all my chats through a system using Zaps from Manychat and Airtable. Combined with Meta leads coming in for recruitment purposeses. I do track the status of the applicants (interest, applying, no reaction, a questions or completed) through the automation and write this to Airtable.It would be great if i can send information to Airtable if this is happening such that we know we should call this person instead of going through Whatsapp application proces.   

    0
    twakawl
    Forum|Forum|1 year ago
    Tanaka Chindakuda
    Tanaka ChindakudaUp-and-comer

    Request for carousel Feature on Whatsapp for listing rather than the image feature just like meta didNew

    Majority of People here in Zimbabwe are on whatsapp . l have 3 years using manychat building a real estate whatsapp bot  for property listings so many people suggested this feature  at least for them to upload especially property owners . You can  check on this number +263 788 644 898 on whatsapp thus the bot . lm kindly request  this feature . l dont know how to explain . If need any assistant lm a software developer too l can help to make this amazing feature . 

    0
    Tanaka Chindakuda
    Forum|Forum|1 year ago
    twakawl
    twakawlUp-and-comer

    Split Owner and connected accounts & chat seatNew

    For many of our clients (recruitment teams) that we implement Manychat for the owner of the Meta Business account with full permisions is not always the person that should be the Owner of the Manychat account.This because the owner of the account is a marketing employee mostly that created it 10 years ago. And our Manychat users are mostly the recruitment team and manager that not necissairly hold all these rights. Therefore also 1 chat seat is mostly hold by a person that is not using it to the fully, which is slightlhy annoying to explain to clients. So idea 1: make sure that the owner doesn’t have to have a live chat seat. Then second, what would be great in my opinion:Owner is person X in organisation Y Owner connects with Facebook admin to connect accounts, this person stays in the Manychat account and hold the permissions to connect. The connection to the account is apart of the Owner.  Owner than assigns team members the manychat rights and divides chat seats accordinglyThis way the Manychat account is more flexible to the users, e.g. owners distrubute rights and connect to Meta through the right person instead of the admin must be owner of the account. I also think this is better for Security/Privacy reasons, such that the Meta account admin not always needs to be able to see/reply chat messages. 

    1
    twakawl
    Forum|Forum|1 year ago
    RicardoRomeroRequena
    RicardoRomeroRequenaUp-and-comer

    Automatic audio transcription in WhatsAppNew

    That ManyChat can understand voice notes in WhatsApp, automatically transcribe them, and use them as if the user had written them. This way, flows would continue to function as if they were text. 

    0
    RicardoRomeroRequena
    Forum|Forum|1 year ago
    adriana2007
    adriana2007Up-and-comer

    Feature that enables clients to call us via WhatsAppNew

    Hello,We are an event planning company with international clients, but we planning events only in Romania, and we are currently using ManyChat to streamline our communication process.However, we’ve encountered a challenge: many of our clients—especially those located outside Romania—prefer to communicate with us via WhatsApp, including making direct voice or video calls.At the moment, we haven’t found a built-in option to allow clients to call us directly through WhatsApp from the chat interface. We believe that offering this functionality would significantly improve the client experience and help us better serve our international audience.Is there a way to implement or integrate a feature that enables clients to call us via WhatsApp directly from our ManyChat flow? Thank you in advance for your support and guidance! 

    0
    adriana2007
    Forum|Forum|1 year ago
    DaniNetwork
    DaniNetworkUp-and-comer

    Dividir los usuario en grupos de automatizacionNew

    Dividir las automatizaciones de mensajes por seguimiento Divididos entre grupos de 300 usuarios, entre los potenciales 10,000 a 20,000 Dividirlos en grupos de 300, es decir un total de 64 eventos, entonces hay alguna manera de que la serie sé dividirá de 300 usuarios en 300 usuarios y así sucesivamente, o no habría ninguna manera  Los mejores deseos Daniel

    0
    DaniNetwork
    Forum|Forum|1 year ago
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