Ask and troubleshoot

Olá, eu só tenho 21 contatos porem já estou sem a possibilidade de realizar as automações sem cobrança, já está solicitando a migração para o pró, porque isso está acontecendo?

Olá, estou insegura em excluir os contatos, gostaria de saber qual a consequência disso, é só uma limpeza ou eu perco o contato definitivamente no instagram? Se ele comentar novamente ele recebe as respostas da automação ou fica tipo bloqueada?

Is anyone else having problems with manychat today? For some reason our comment reply automations aren’t working today. I tried reconnecting the accounts/connection and still nothing.

I'd like to create a chatbot, which - after some free chat - offers a subscription for a flat monthly fee to continue the discussion.As far as I know, you cannot sell digital goods on Messenger directly in the chat, so I have to take the potential client to my landing page and after they made the (Stripe) payment, they should be able to continue with that chat in Messenger. If they do not pay, they have to wait a certain amount of time.Is it possible? If yes, do you have any idea or suggestions? Thanks.

IF I LOGOFF AN ACCOUNT IN THIS USER, THEN LOGIN THE SAME ACCOUNT IN ANOTHER ONE, ALL MY AUTOMATIONS THAT I DID IN THIS PREVIOUS USER WILL DESAPEAR?

Estou fazendo uma automação simples no Whatsapp. Logo na primeira etapa, coloquei uma mensagem dizendo que para prosseguir precisarei dos dados do cliente, e coloquei um botão de OK, como forma de consentimento para o recolhimento desses dados.Porém, volta e meia acontece do lead desistir, e quero configurar uma automação para caso o lead não clique no botão em 15 minutos por exemplo, que seja mandada outra mensagem. Como faço isso?Pensei em usar a ferramenta de atraso inteligente no “próximo passo” do texto com o botão de OK, mas independente da pessoa ter clicado no botão, ele manda, então não irá funcionar.O que posso fazer?

Hi ​@Gustavo Boregio  I am trying to find a way to restore my automations that were deleted a while ago. All automations available in trash are not older than 3 weeks and the ones i intend to restore are from 2 months ago. Could you please guide me on how I can restore these? 

Hi Manychat Community family!We're currently aware of an issue affecting the reception of webhooks for some Instagram channel accounts. This may result in delays or interruptions in automations, Live Chat updates, and other real-time features linked to Instagram. Our team has reported the issue to Meta and is actively monitoring the situation while awaiting their response.We’ll keep you updated here as soon as we have more information. Thank you for your patience and understanding. You can also check our Status Page for more info.

Hello! I have been struggling to get Manychat data to pull into Zapier and am just not sure what to do next. Here is a quick Loom walking you through an example of how I have Manychat set up and the data that I’m trying to collect and then the errored runs on Zapier. I know that there is a disconnect and I can’t seem to figure it out! Thank you so much in advance!  

My auto reply was working and I made sure to change up the replies to comments. I have a lot of viral posts currently and perhaps thats why instagram flagged the auto reply somehow? my auto dms are still working.

How to send file in an API code. i tried the below code. {  "subscriber_id": 121,  "data": {    "version": "v2",    "content": {      "type": "whatsapp",      "messages": [        {         "type": "file",        "url": "https://ss.com/r_154697.pdf"        }      ],      "actions": [],      "quick_replies": []    }  },  "message_tag": "POST_PURCHASE_UPDATE"} 

Anyone else having issues with the Next Post on Instagram feature in Manychat? When I try to turn on the trigger it says there Instagram Request Error. I tried both from the My Automations tab and directly in the flow. 

Can anyone advise the best way to connect Manychat to Klaviyo?I don’t really want to use the native MC connection as I understand it’s not working properly, reading other threads in here.The client uses Make.But there only seems to be options for Create Profile or Update Profile, two separate options, within the Klaviyo connection to add them to a list.If I Create Profile, I get an error if the email already exists within Klaviyo - and if I use Update Profile, I get an error if the subscriber is new and they don’t already exist.Can anyone shed any light for me? Thx

Hi everyone, I have an old chatbot that is probably 8 years old. I stopped using facebook but i did not delete the chatbot. I have recently decided to use facebook for work purposes and I realised the chatbot is still active. It doesn’t come in my automation list with messenger. Can someone advise me on what to doThanks  

I have a CRM and want to send an automation, when a new contact in the crm is created. In manychat there is no starting trigger for to intialize a trigger to start flow. How i can start the automation flow when any lead comes into our crm?Thank you!

Bom dia, eu pesquisei um pouco na documentação do Manychat e fiquei com uma dúvida relacionada a implementação do módulo “Atraso Inteligente”.Eu gostaria que meu grupo de contatos fossem enviado em intervalos de tempo e fiquei na dúvida se poderia utilizar esse módulo para esta ação.Por exemplo eu tenho 100 contatos e queria saber se ao invés de disparar para os 100 de uma vez, eu conseguiria disparar para 20 contatos e depois de alguns segundos disparar para mais 20 e assim sucessivamente até finalizar a lista.

I notice when I set up dm automation for comments on the next post they won’t send dm. Even after confirmation it works I have no way to mass or auto dm all the people that requested links in the comments.

Ya aprobado desde instragram, aceptado el permiso, manychat sigue en un loop infinito de seguir pidiendo solicitudes de permiso sin pasar al 2do paso. No se como seguir y tampoco veo que tengan soporte desde Manychat, alguna idea de como solucionar este problema?

Tengo varios problemas con el disparador de WhatsApp, no inicia la automatización de mensajes y ahora cuando escriben al WhatsApp no sale en la plantilla de mensaje, ¿Alguien me puede ayudar? PD: Deberian de tener un chat activo para las personas con dudas

This is not working, I cannot see the preview. Am I doing something wrong ? 

Is it possible to schedule Messenger broadcast via some external tool/interface that will allow us to automate or do scheduling in bulk? Manual interface is not very effective

Since June 13, 2025, we’ve experienced a significant influx of unmessagable accounts. Users clicking the “Send Message” CTA in our Meta ads are 100% unmessageable, likely due to Instagram’s privacy settings routing messages to “Message Requests” or blocking them for non-followers. This is affecting multiple meta ad campaigns (e.g., Ad 1: 27/27 unmessageable, Ad 2: 38/43 unmessageable).Post-troubleshooting, 40 recent ad clicks still resulted in unmessageable users. In weeks prior, we were getting a mix of accounts we can message and accounts that we could not. Currently they are all 100% unmessageable. This discrepancy is evident in our data: Meta Ads Manager shows fewer messaging conversations from June 13–16 than recent weeks and suggesting the flow isn’t triggering correctly for ad clicks. Steps Taken: Verified Instagram is a Business account with “Allow access to messages” enabled (

Hey! I can’t seem to connect ChatGPT to my automation response on IG. 

I'm nervoabout knowing if my automation is set up correctly.  I've been working on this  forr pver a month and I just want to know if it's ready to run. Please help???

When I use the Trigger Zap Action, the field for Event Type does not automatically pop up and there is no other way to edit/add the event type. Any ideas to fix this??