Ask and troubleshoot

Como vocês pode ver acima, o nome da conta ficou como “Em Breve” e não achei em local nenhum onde posso alterar isso.Minha conta do Instagram já está conectada, já tenho algumas automações rodando e mesmo assim esse nome não mudou.Se alguém pude me explicar como posso fazer essa alteração, ficarei muito grato.

I want to throw 1 single mesat to the comment message from the post and reels (information is given by dm). When it comes to dm, I want to give different answers according to which post-reels the customer has commentedFor example1. comment came to reels. The common message should be sent from dm (information is given by dm). Dm message is the product price in the relevant post - 450 dollars2. comment came to reels. The common message should be thrown from dm (information has been given with dm). Dm message if interested in the product price in the post - 650 dollars Can I create automation in this way? 

Hola comunidad. No estoy seguro de como funcionan los puestos de chat en vivo. Somos una agencia de viajes de 13 personas y todos tienen el permiso de Agentes de chat en vivo pero al momento de intentar responder los mensajes, dice que no tienen los permisos. ¿No es lo mismo un Agentes de chat en vivo que un Puesto en el Chat en vivo? 

I got restricted by Instagram for 6 days because I went viral and too many ManyChat responses were deployed in a short time. Is there a way to limit the response rate to stay in the parameters? I appreciate your help! 

Olá, comunidade do Manychat!Estou enfrentando problemas com automação do Manychat para Instagram.Sempre que programo uma automação no Instagram, adiciono a opção de respostas aos comentários do meu público. Ao comentar, o usuário recebe a mensagem por direct e uma resposta ao comentário sinalizando que a mensagem por direct foi enviada com a informação que ele deseja. Sempre configuro na opção “qualquer comentário” para evitar problemas. Ocorre que minhas automações não estão respondendo comentários E NEM sinalizando ao usuário que a mensagem por direct foi enviada! Isso está acontecendo em todas as minhas automações! Já atualizei permissões do Instagram, já apaguei e refiz uma automação e simplesmente não volta ao normal! Alguém pode me ajudar com isso? Estou perdendo interações por conta desse problema!Desde já, agradeço a ajuda!

Hey ManyChat community,I’ve set up an automation that asks a few questions when a new contact is created, using WhatsApp messages with reply buttons.I’m wondering, would it be possible to activate a chatbot when someone sends a message or asks a question, instead of relying on the predefined reply buttons in the WhatsApp messages?Thanks in advance for your help!

Hi, I tried to upgrade to the pro plan but my credit cards (both) are not accepted, also apply pay doesn’t work. There is no issue from my bank’s side so can someone please help me with this? I don’t know what else to try.  Thank you! Elena

Hola a todos!! Me llamo Marina y estoy intentado terminar la vinculación de Manychat con Instagram. Aparentemente ya está hecha, pero no llego a acceder al panel principal porque me dice que me ha enviado una solicitud a mi cuenta de instagram que debo aceptar, pero no he recibido nada. No puedo avanzar ni retroceder. Esa solicitud parece estar enviada (no la he recibido en ningún sitio) y hasta que no la acepte no podré seguir. A alguien le ha pasado y sabe cómo solucionarlo? Gracias!

en-USWhen I click "Activate" in a stream that uses "Next Post or Reel," I get an "Instagram Request Error" error, but nothing else is reported.I've already updated the Facebook and Instagram permissions, but that didn't work.But when I change it to "All Posts or Reels," it activates normally.pt-BR:Ao clicar em ativar em um fluxo que usa "Next Post or Reel" dá o erro "Instagram Request Error" mas nada é informado além disso.Já atualizei as permissões de facebook e instagram, porém não resolveu.Mas quando eu mudo para "All Posts oe Reels" então ativa normalmente. This field: 

how can I change the display name of my manychat account? I changed the name in Facebook, but it is not changed in my Manychat account

Olá pessoal!Não estou conseguindo colocar o gatilho para todas as pessoas que mandarem mensagem na nossa DM do Instagram.Antes eu havia colocado o gatilho “O usuário envia uma mensagem”, mas ele me obriga a colocar uma palavra-chave, diante disso, havia colocado asterisco para que fosse algo “global”, já que não quero nenhuma palavra e não existe a possibilidade de não colocar, das opções que aparecem, há apenas: Mensagem éA mensagem contémA mensagem contém palavra inteiraA mensagem começa comA mensagem não contémPara dar o gatilho, mas necessito que sejam qualquer mensagem.Como proceder?

Hi everyone, I need help with a WhatsApp number issue.My phone number is connected to Manychat via WhatsApp API, but it seems to be linked to a Meta Business Manager account I no longer have access to.I want to release the number and connect it to a different automation, but I can't remove it from the Meta account myself.Has anyone dealt with this before?Is there a way to disconnect the number without access to the original Meta Business Manager?Thanks a lot in advance for any advice!

Hola, estoy intentando crear una regla con disparador de "Fecha y hora", pero no puedo seleccionar una fecha. No se abre el calendario emergente al hacer clic en "Seleccionar calendario", ni en Safari ni en Chrome. ¿Me podrían ayudar?Quiero poder mandar a una hora específica el recordatorio de un zoom por whatsapp 

Hello, I’m wondering if there is a basic guide to using many chat rather than the course? Please let me know!

When I Run Automation campaign My all Instagram reels is showing and 1 reels is mission and I want to apply automation on that reel but the reel is not showing up how to fix this error

Good evening everyone,I'm just getting started with ManyChat and I'm having trouble connecting it to my Instagram account. When I click "Connect", it opens a pop-up that should probably take me to Instagram, but instead I get the error: "Sorry, this page isn't available."I'm not sure what to do. My Instagram account doesn't appear in Meta Business Suite because it's linked to a different email. I couldn't find anything helpful in the FAQ either.Thanks in advance for any help! Here's a screenshot of the error:  

Hola! Ya es mi tercer reencuentro con Manychat, luego de mis primeros dos intentos frustrantes.Ahora me encuentro intentando realizar mi primera automatización y algo que debería ser muy sencillo, no entiendo por qué se complica.Paso uno: El usuario comenta una palabra en un posteo y luego le llega un mensaje con tres botones. El mensaje llega, con lo tres botones. Lo que ocurre luego es al presionar cualquiera de los botones ( 3 ) ninguno da la respuesta siguiente. 

Tengo conectado Whatsaap API con facebook, cuando creo los agentes para chat, me sale mensaje que no tiene permisos, pero tienen el ROL de agentes en vivo desde manychat, pero aun asi no se habilita el chat, como puedo solucionar I have WhatsApp API connected to Facebook, when I create agents for chat, I get a message that they don't have permissions, but they have the ROLE of live agents from ManyChat, but the chat is still not enabled, how can I solve it?

Something strange is happening with our ManyChat automations. We have two flows: "Current WhatsApp" and "Not Current WhatsApp."In the image I’m sharing, users are supposed to be entering the "Current" flow, but the options they're being shown belong to the "Not Current" one.However, as you can see in the image, the CTR data appears under the 'Current' flow, and not in the 'Not Current' one.My suspicion is that the initial trigger is somehow redirecting users from the first step into the 'Not Current' flow, though that still wouldn’t fully explain the CTR numbers.We’re still quite new to ManyChat, and the base setup was actually built by an external developer, so we’re now trying to understand and audit what they did. Any idea what might be causing this? Note: “Whatsappp copy” was the previous name of  “current whatsapp”.Thanks in advance 

Pessoal, estou com um problema no Manychat.Ele envia a mensagem normalmente quando a pessoa comenta "EU QUERO", mas, quando ela vai para o privado e clica na opção de confirmação, o fluxo para e as mensagens não são mais enviadas.Alguém sabe como resolver isso?Será que tomei algum tipo de bloqueio por enviar muitas mensagens? Não recebi nenhuma notificação sobre isso.

Hi.I seem to have a problem with my latest automation. I turn it on - and it works… Once. And then it doesn’t - for no apparent reason.It is still live - there seems to be no problems in the backend, and the other automations seems to be working still.Any idea what to do here? 

I have an automation that transfers user between agent (this is to change fast when user wants to talk). So when any agent send any text the automation is paused. But I want that if the user sent a keyword, the automation restart and the flow start to change another agent to talk.Im not finding any option to restart automation :(

Hi everyone,we’re having a tricky issue with our WhatsApp Business setup via Manychat and hope someone from the community can help:  Our WhatsApp display name “Fresh Hotspot” was rejected by Meta. At the same time, we submitted a Facebook Page name change from “Freshvenience Hotspots” to “Fresh Hotspot”, which has now been approved. So now, everything is aligned: our brand, our page (Fresh Hotspot), our website (https://fresh-hotspot.at) – but WhatsApp still shows the old name rejection.  Here’s the problem:  We connected the number via Manychat and can’t edit the name in Meta Business Manager. Meta Support says: the name was rejected by WhatsApp. WhatsApp Support says: they can’t change it and refer us back to Meta.  So we’re stuck in a loop. 😩 ➡️ Question: How can we resubmit the display name “Fresh Hotspot” for review in Manychat or Meta?➡️ Or how can we change the display name without disconnecting the number? Any help or similar experience would be appreciated. Thanks in

Trying to SIGN UP for pro $15 but system tries to charge $44, I am not finding a way to cancel the AI $29 upcharge.

I automatically have messenger opening up after a form lead is submitted. The contact is saved in Manychat. I can’t figure out how to get the Whatsapp number into the contact on Manychat. anyone have an idea?