Ask and troubleshoot

 Hello 👋 I want to create an automation that works like this:Trigger: Someone mentions or tags our business account (@business) in a comment on another person's or business's Instagram post Detection: Manychat detects this mention/tag even though it happened outside our own posts Action: Automatically send a DM to the person who tagged us Message : Thank them for the mention and potentially start a conversation flow Reply in the comment section: Thanks for mention and tell that we have DM themHas anyone successfully set up something similar? /Rasmus

Consigo colocar uma caixinha de chatbot do manychat dentro do meu website, para o cliente me chamar por lá em vez de ir pro Whatsapp?

I cant do it on zapier.

Hello, I’m just getting started with manychat on my instagram page.  I’ve been observing that the opening DM with the link (“send me the link”) doesn’t work on desktop instagram apps. Only mobile.  Clicking that link in the desktop app only refreshes the chat page, without advancing to the next step of the automation.  Can anyone confirm if this is normal behaviour?  Any suggestions to fix it?(if you want to test it you can comment on the reel at https://instagram.com/theprocomposer)Thank you!Robbie 

I did a lead magnet on instagram and got a lot of emails to my direct messages, too many to copy and paste to a spreadsheet. When I am in contacts I can see the emails if I go into each contact, but how do I export the emails all at once so I don’t have to copy and paste them over to my CRM? 

ManyChat is replying to the wrong posts. For example, I posted a reel today, and whenever someone commented, it replied with an automated “Sent to your DM’s!” message. The problem is that I did not set any automations up for this new post, and none of the words in the comments made by followers were keywords attached to any automation I had created. Is there a way to troubleshoot this? 

Olá a todos!Gostaria de saber se o Manychat possui a opção de inserir um Livechat em meu site (Wordpress) ou se existe algum plugin de Livechat que pssua integração com o Manychat?Antecipadamente agradecido.

If connected to ManyChat via WhatsApp Business Coexistence, can I continue to receive and make calls on the WhatsApp Business App?I know all other forms of connection will probably not allow me access to voice calls anymore. We are a small local business owner, and certain features on WhatsApp Business App is very important for us - think Voice Calls. Some customers (and demographics) prefer to call us over message. That being said, we still want to use automation to help with certain top related questions. I was excited to find that WhatsApp Coexistence finally existed. To make sure the platform and Coexistence feature suits us, I have been reading up on the feature (both at ManyChat, Facebook Developer, and other platforms). However I am finding conflicting information about Voice Calls.Can anyone that is using WhatsApp Coexistence on Manychat please share their experience? Are voice calls still available? Has it been helpful for your use case? Anything else I should note before impl

Ive been using many chat since 2023 and never had any trouble with my automations.My strategist has always been the person responsible for the hardest flows  but the regular ones for leads, landing pages etc… I used to doit myself. She got out last year and Ive stopped to use many chat for a while. This year I came back and set up my automation for capture informations through a form. The first one it works. They had to comment "Pilares" to receive a message. After that all the automations just STOPED to work. Nothing works. That one should work for any reels and it didnt. And any other that I've been trying to create since then. I need help. 

Hola, buen día, hace poco mi número de WhatsApp Business fue suspendido por Meta por error, el problema fue resuelto luego de una apelación. Todo fue un error de los sistemas de Meta. Sin embargo, ahora estoy teniendo dificultades para volver a conectar mi número de WhatsApp Business con ManyChat. Actualmente mis automatizaciones no funcionan debido a ese error, ya refresqué y nada, sigue sin funcionar. Alguien que me pueda ayudar, por favor. 

assim que criei a conta assinei o pro, foi cobrado 149 mês, mas tive a surpresa de ser cobrado para o dia 10/07 um valor de 449. A duvida é este valor será cobrado a partir do proximo mês ou já sera cobrado devido a quantidade de contatos que subiu do whats? Outra pergunta, como eu posso voltar para o plano inicial de 149 e como faço a exclusão das 2.500 contatos que foram importados indevidamente do whats, pois não tenho como arcar o custo de 449.

Hi Community,I'm running a flow using the ManyChat API sendFlow endpoint:API Endpoint:https://api.manychat.com/fb/sending/sendFlow Payload Sample: json{ "subscriber_id": "5099514960168074", "flow_id": "925858437555219", "message_tag": "CONFIRMED_EVENT_UPDATE", "data": { "medicine": "Panadol" } }  In the flow, I'm trying to use {{medicine}} in both a text message and a Set Custom Field action — but the value appears empty (or blank) when the message is sent.The API call works and the flow is triggeredBut {{medicine}} doesn't populate👉 Can anyone help me figure out: Is the data object correctly mapped? Thanks in advance!

Hola comunidad, saludos! Recientemente, estoy intentando vincular el WhatsApp business app de uno de mis clientes con Manychat.Pero al momento de intentar vincular el número me sale este error, cabe aclarar que el número de WhatsApp es un número nuevo.Respecto a esto tengo una duda que es cuánto es el tiempo mínimo que tiene que tener una cuenta de WhatsApp Business para que se pueda vincular como coexistencia con Manychat?Un abrazo!  

I have a problem in instagram when someone comments,The instagram is not detecting the commentsFor example if there is 6 comments shown,when i opened the comments section, the comments aren’t detectedIts been going for the past 2 weeks,Help please There is 4 comments,as you can see  But when i opened there is only 2 I also tried to test by commenting with other account,the comments also not showed at all,only 1 or 2 comments appearedI’m getting really frustrated and tried all method such as changing the facebook page,clear cache,refresh permission,etcI also followed the step by step to make automation exactly in the manychat’s youtube And when i turned off the instagram automation,the comments operated normally just fineBut when i turned it on again,the same problem happenned I can’t grow my followers and show my products if this keeps happenning, so please if anyone know the solution of this problem,i’d be really thankful     

HolaAlguien sabe cómo aplicar una transformación de texto (como extraer el primer nombre en un con split) directamente dentro de una acción de tipo 'Establecer campo de usuario'. En el flujo en Nombre de usuario las personas escriben Pedro Pérez, por ejemplo. Quiero almacenar Pedro en un campo llamado primer_nombreMuchas graciasJESUS Q

Olá, eu só tenho 21 contatos porem já estou sem a possibilidade de realizar as automações sem cobrança, já está solicitando a migração para o pró, porque isso está acontecendo?

Olá, estou insegura em excluir os contatos, gostaria de saber qual a consequência disso, é só uma limpeza ou eu perco o contato definitivamente no instagram? Se ele comentar novamente ele recebe as respostas da automação ou fica tipo bloqueada?

Is anyone else having problems with manychat today? For some reason our comment reply automations aren’t working today. I tried reconnecting the accounts/connection and still nothing.

I'd like to create a chatbot, which - after some free chat - offers a subscription for a flat monthly fee to continue the discussion.As far as I know, you cannot sell digital goods on Messenger directly in the chat, so I have to take the potential client to my landing page and after they made the (Stripe) payment, they should be able to continue with that chat in Messenger. If they do not pay, they have to wait a certain amount of time.Is it possible? If yes, do you have any idea or suggestions? Thanks.

IF I LOGOFF AN ACCOUNT IN THIS USER, THEN LOGIN THE SAME ACCOUNT IN ANOTHER ONE, ALL MY AUTOMATIONS THAT I DID IN THIS PREVIOUS USER WILL DESAPEAR?

Estou fazendo uma automação simples no Whatsapp. Logo na primeira etapa, coloquei uma mensagem dizendo que para prosseguir precisarei dos dados do cliente, e coloquei um botão de OK, como forma de consentimento para o recolhimento desses dados.Porém, volta e meia acontece do lead desistir, e quero configurar uma automação para caso o lead não clique no botão em 15 minutos por exemplo, que seja mandada outra mensagem. Como faço isso?Pensei em usar a ferramenta de atraso inteligente no “próximo passo” do texto com o botão de OK, mas independente da pessoa ter clicado no botão, ele manda, então não irá funcionar.O que posso fazer?

Hi ​@Gustavo Boregio  I am trying to find a way to restore my automations that were deleted a while ago. All automations available in trash are not older than 3 weeks and the ones i intend to restore are from 2 months ago. Could you please guide me on how I can restore these? 

Hi Manychat Community family!We're currently aware of an issue affecting the reception of webhooks for some Instagram channel accounts. This may result in delays or interruptions in automations, Live Chat updates, and other real-time features linked to Instagram. Our team has reported the issue to Meta and is actively monitoring the situation while awaiting their response.We’ll keep you updated here as soon as we have more information. Thank you for your patience and understanding. You can also check our Status Page for more info.

Hello! I have been struggling to get Manychat data to pull into Zapier and am just not sure what to do next. Here is a quick Loom walking you through an example of how I have Manychat set up and the data that I’m trying to collect and then the errored runs on Zapier. I know that there is a disconnect and I can’t seem to figure it out! Thank you so much in advance!  

My auto reply was working and I made sure to change up the replies to comments. I have a lot of viral posts currently and perhaps thats why instagram flagged the auto reply somehow? my auto dms are still working.