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Hello, I am the owner of the Instagram account @joaoadur and I am no longer able to access my old Facebook to disconnect my Instagram account from there, so I can connect to another one, I really need this deletion to be done.

My account was blocked for a couple of days due to payment, and I can't recover the data from the messages received during those days. I have 827 contacts in critical.   How can I get them back?

Hola a todos Alguien sabe cuál es la mejor forma de configurar los anuncios de Meta (Facebook e Instagram) que dan click a WhatsApp?Ya vi los vídeos donde se explica esto y tengo dudas de cuál debo implementar ya que encontré 3 formas de hacerlo:Configurando los anuncios con estrategia de tráfico y usando el link wa.me/…. + texto con mensaje predeterminado. Configurando los anuncios con mensaje directo a WhatsApp con texto predeterminado o keywords. Configurar los anuncios con mensaje directo a WhatsApp + FAQ’s de opciones para el cliente en WhatsApp. En estos momentos tenemos corriendo varios anuncios que llevan a nuestros clientes al WhatsApp para cerrar ventas, y queremos migrar esas campañas a ManyChat para tener todos nuestros leads integrados en una sola plataforma, gestionar mejor nuestras campañas automatizando los procesos y reduciendo los tiempos de respuesta. Gracias de antemano! 

Hola estoy buscando una guía o instrucciones para dejar de usar SendPulse y comenzar a usar Manychat con el mismo número de WhatsApp, pero no encuentro una guía o algo, Tengo un número de WhatsApp conectado a chatbots en Sendpulse y trabajo actualmente con campañas pagadas en Meta.Agradecería si me comparten alguna guía o si hay alguna observación para hacer la migración.

Hello!I’m experiencing an issue that it seems many other users are experiencing.As can be seen in the screenshot below, I’m trying to select a Scheduled Post on Facebook for an automation. However, the only 2 posts that appear are 2 posts from 6 years ago.When I try to enter the ID of a scheduled post, I get the error “Post Not Found On Facebook” as can be seen in the bottom left of the second screenshot.Is there any solution to this or an ETA on if/when this might be resolved?I have already reset my permissions, so it’s not related to that.Any help is much appreciated!Thanks a million :)AJ  

Hey everyone!Currently run FB/IG accounts for a video game title.On FB we have a Freebie URL with each post that followers can click to be taken in-game to receive free currency. We send this link out via Story posts on IG as URLs and IG Feed copy are not a good mix.I’m planning on testing an automation where if a user comments on specific FB or IG feed posts, we DM them with a Freebie link.I’ve tested this flow and it works quite well.I do have some questions about how flow affects contact limits, especially as this would be something we would use on an ongoing basis.Does a user count as a contact when they are sent the DM or only if they reply to the DM? Do they count as a contact if they don’t reply but simply click the Freebie button in the DM? If a follower is already a contact but then we do a similar automation with a new Freebie code will they count towards my contact limit or will they just be able to interact as usual?I am very new to this so am a little unsure how my idea wo

olá sou proprietario da conta do instagram @JOAOADUR e perdi meu facebook antigo! portanto preciso que voces façãm essa exclusão para eu poder conectar meu instagram em outra conta manychat

Hello everyone,I am a newbie in Many chat. Currently I am planning to run the Health Checkup Promotion Campaign on Facebook so that I want the Facebook users to choose Female or Male option. And I want to save this information to my Google Sheet. So which option do I need to choose? Now I choose Multiple Choice but there is only question Please choose your gender only and not showing the Female and Male. How could I solve this problem? And then after this step, I want the Facebook users to choose their interested package. There will be  3 types of packages. so how to do it.. Thank you for your help

Hello [Customer Support/Development Team],I'm reaching out because the request for fetching data using the phone number is not working as expected. https://api.manychat.com/fb/subscriber/findBySystemField?phone= {{ phone }}Thank you!Best regards,

I understand that having Facebook contacts is helpful because I can broadcast to those who have opted in. However, can I just delete the contacts from instagram or those who haven't opted in for broadcasts? I dont see their purpose as I cannot contact them and dont care about their tagged data

Holaa!! Estoy intentando crear una automatización entre Make y ManyChat para responder a mis mensajes en Facebook Messenger. Configuré un disparador para etiquetar a los suscriptores, pero NO se activa. Make me indica "Error de validación: El suscriptor no está activo", pero en la interfaz de ManyChat, el usuario aparece como "CONTACTO SUSCRIPTO", así que no entiendo cuál es el problema. Hi! I'm trying to create an automation between Make and ManyChat to respond to my messages on Facebook Messenger. I set up a trigger to tag subscribers, but it doesn't fires. Make tells me "Validation error: Subscriber is not active," but in the ManyChat interface, the user appears as "SUBSCRIBED CONTACT," so I don't understand what the problem is. 

La AI Step que tengo en un flujo de instagram se esfuerza en no repsonder sobre un punto especifico y el mas importante dentro de su contexto el cual es informaciones sobre los tratamientos ofrecidos en un centro de estetica. Si se le pregunta cualquier otra informacion al IA step que esta dentro de su contexto como por ejemplo direccion, horarios, formas de pago, la ia step repsonde perfectamente. pero cuando se le pregunta por los tratamientos disponibles se niega a responder, no responde nada o responde de forma vaga y evita detallar los tratamientos disponibles. La IA Step se niega a hacer lo que le fue declarado tanto en las tareas como en el objetivo, no respetando el contexto en el cual tiene q basar sus respuestas.

Hola.Realizo cambios en el paso de AI y no se reflejan en Whatsapp.Ya elimine la automatización e hice una nueva y sigue pasando lo mismo.Alguien sabe como se resuelve esto? Ayuda, gracias!!

Bonjour à tous, SOS J’ai créer et lier tous mes blocs pour l’automatisation, mais impossible pour moi de le mettre en place, car je reçois ce message en rouge: Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.Comment faire pour corriger cela svp ? Merci beaucoup

MI CUENTA SE BLOQUEO POR PAGO Y NO ME DI CUENTA, EN ESOS DOS DIAS INGRESARON 827 MENSAJES Y AHORA NO SE COMO RECUPERARLOS, AYUDA!

The lists being showed in ManyChat do not update to showcase all of my lists within Klaviyo. This has been happening for a few weeks now, does anyone have a solution to this?

Hey!I’m trying to figure out how to make sure contacts coming from ManyChat are marked as “subscribed” in Klaviyo. Right now, they all show up as unsubscribed on my main list, so Klaviyo doesn’t send emails to them.I even tried creating a new list in Klaviyo without double opt-in, but no luck — they’re still coming in unsubscribed.Has anyone figured out how to pass contacts from ManyChat to Klaviyo with proper consent so they’re eligible for email sends?Appreciate any help! 🙏

How do you keep Instagram DMs out of your "requests?"I set up my first automation yesterday, tested it to make sure it was working and then EVERYONE who commented the keyword was NOT sent the link. They were sent to my "message requests." I had to manually “accept” the requests and then the automation still didn’t trigger. Obviously, manually doing everything defeats the purpose of Manychat, so I’m certainly doing something wrong. Ideas?!  

“For those that could not get into the Webinar (5-20) here is the continuation of my comment..Idea. I think it would be cool if we utilize one another after we create our Automations. If I complete an automation, I could ask someone or some people to test it out (other than myself) the Automation(s). And I’d do the same for anyone else.Without Collecting the data after the TESTing stage.This would simply be a QC..Again after the QC, we release their data (if collected) because its a TESTAlso, through this networking (QC) we can Hopefully share New Automation templates as well for this.Not to be CONFUSED with 50 voices (suggestions) of “DO This.. Do This.. Do This..” which could create Confusion..Just a thought

Hi team, any update on when we can expect to be able to directly message people who comment on content? This is the biggest unlock of the platform and we have a number of clients waiting for it

Es posible automatizar las respuestas automáticas en los mensajes en un directo?Estoy revisando y no encuentro la opción

I am creating an automation to send a link after receiving a comment on the post, but the automation is active and the message is not being sent. The Instagram account is logged in, I am set as an administrator, and I have all the necessary permissions.In fact, any automation I create for this specific influencer's account is not working. The trigger is activated, but nothing is sent.What could have happened?

Hi ManyChat Support, My Facebook Business Page was recently hacked and I’ve lost admin access. As a result, I can no longer manage the connected Page or its permissions. I’m reaching out to request that you manually disconnect or remove the Facebook Page from my ManyChat account so I can either reconnect with my personal account on facebook until issue on FB business account is resolved   Thank you for your help,

I have now added a new admin to my ManyChat account to create and edit automation flows. However, this new admin cannot view or manipulate any flows in the Automation section, while the three old admins (including me) can still access and edit normally.I checked the role and the new admin is also assigned "Admin" like the previous admins. I don't know why the rights are limited like that. Has anyone encountered a similar situation or know how to fix it?Thank you everyone in advance!

we need fast reply because if the person is slow reply and we have a job so if they reply we actually doing work