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General Q&A
Known issues tracker
Preguntas y respuestas (ES)
Perguntas e respostas (PT)

7271 Posts

KaliMiniUp-and-comer

asked in General Q&A

Tracking Conversion Events in Kajabi with Pixel

I have tried so many different variations of trying to track a conversion event (both button click and page load) in Kajabi using the Manychat pixel and have not had any success logging any events. I am able to log conversion events that occur during my Manychat automation and have a button click to a Kajabi website. I have copied the pixel from Manychat and pasted the pixel into the Settings - Page Scripts - Header Page Scripts. Kajabi advises “This code will be placed in the <head> section of every page. So from my understanding, the pixel should be listening for events. I’ve tried putting the event codes just about everywhere I can think of and have not received a single conversion event sent back to Manychat analytics. I’ve tried in the Checkout Settings “Add custom tracking code to monitor checkout performance” Header tracking code “This code will be placed in the <head> section of every checkout page” and in the Footer tracking code “This code will be placed

VusalUp-and-comer

asked in General Q&A

Pause to wait for contact's reply

Good day people, I need to pause an automation, a pause between 2 actions(send whatsapp message), to wait a contact’s reply before sending second message.To be more specific, 1st message is with 2 buttons, so in case they do not use any, and text instead, so they can receive the second default message as reply. Any idea how I can do it?In general, it is strange that Manychat does not have this pause, in Smart Delay, and instead of choosing time frame, to choose for wait for reply.Many thanks,

AesquerraUp-and-comer

asked in General Q&A

Many Chat Pro wont recognize my Facebook business account

Newbie, technology challenged here. My ManyChat paid Pro will not recognize my business facebook account, only my personal Instagram account. Training on building a bot and this is the first step, so as you can imagine, very frustrating when the fundamental steps as directed don’t work. Please help.

douglastokunoUp-and-comer

asked in General Q&A

Testing if a contact has whatsapp enabled

Hi guys, I have an integration with manychat API using make.com and in one of my automations, I use make to create a new contact (based on another system) and add the custom fields. Then I use the manychat automation to send messages to the contacts created and some conditions from the custom user fields. The problem I’m facing now is that I don’t know how to test if the contact created has whatsapp account (when I created a contact using the api I don’t get any error if this contact doesn't have whatsapp enabled). I only know when I try to message this contact and the message is not delivered. Is there a way to test if the contact is ready to get messages so I can create other ways to contact my customers? ThanksDoug

HasanUp-and-comer

asked in General Q&A

When I close a chat and then the customer sends a message it doesn't reopen the chat! How to fix this issue? If there's a reason why this is happening so what it could be?

mexicalivibesUp-and-comer

asked in General Q&A

I put a smart delay and messages were not sent out

Why was the messages not sent out after a small delay? and they skipped to next smart delay?

mexicalivibesUp-and-comer

asked in General Q&A

This pop up won't let me know update my sequence

Why does manychat put a pop up to promote their products and I can’t update my sequence.

MuhammadrasulUp-and-comer

asked in General Q&A

I could not raise $ 15 at the time of payment. so I had 500 contacts. but there are a lot of people who write here. so I wanted to increase the number of contacts. how can I raise?

Evelin AlvesUp-and-comer

asked in Perguntas e respostas (PT)

Tem possibilidade de adicionar mais de 3 links em um mesmo botão

Já tenho a opção do Manychat Pro e não estou conseguindo colocar mais de 3 links em uma mesma mensagem para responder aos meus vídeos

Guilherme MartinsUp-and-comer

asked in Perguntas e respostas (PT)

configurar chat ao vivo / Publicar

Olá!Nao consigo publicar. O botão “configurar chat ao vivo” não leva a opção grtuita. Tem apenas a Free Trial ou a opção da compra. Infelizmente não consigo testar meus fluxos! :/

NailUp-and-comer

posted in General Q&A

Automatic greeting of new subscribers

Good day. Can you tell me if it is possible to set up automatic greeting of new subscribers with a voice message?

misaoUp-and-comer

asked in Preguntas y respuestas (ES)

Ideas para capturar solo Nombre de usuario?

Hola gente!Tienen idea de cómo hacer para cuando se pregunta el Nombre al usuario, aunque este responda Nombre y Apellido, podamos tomar solamente el Nombre?O en todo caso tomar ambos, pero que pueda separarse de alguna forma y tener con precisión solo Nombre en un campo personalizado.Ocurre que al preguntar “Cuál es tu nombre?” o similar varios mencionan Nombre y Apellido, entonces se almacena de esta forma en el campo personalizado. Luego en cualquier conversación no queda bien utilizar este campo personalizado y llamar al usuario por nombre y apellido.

Arman ShayanSmooth talker

asked in General Q&A

Check Telegram channel subscription

Hi community Can I check telegram channel subscription, if yes, then how ?

Arman ShayanSmooth talker

asked in General Q&A

How to make Telegram Mini App

Hello, community!I want to create a mini app for Telegram. I tried to do it with PuzzleBot, but it doesn’t work with ManyChat at the same time. Could you please tell me how I can create a mini app for Telegram without disconnecting from ManyChat and without writing code?

sajadUp-and-comer

asked in General Q&A

How to set up a WhatsApp chatbot in ManyChat and link it to our website via APIs?

Our team has created a ManyChat account, and we want to set up a WhatsApp chatbot for job postings so that WhatsApp users can interact with us. However, we are unsure how to get started. Could you please guide us through the necessary steps to set this up?Additionally, we need to implement APIs to send customer responses from WhatsApp to our website. How can we achieve this? Any guidance would be greatly appreciated!

andreabUp-and-comer

posted in General Q&A

Buttons appear above text

Hi guys, Just built my first automation. I’m having an issue with the buttons as they appear on top of the text/question in messenger. Does anyone know why?

luccaallenUp-and-comer

asked in General Q&A

Scaling as an agency with Manychat

Hello all!I have an AI agency and in february we are bringing 50 of our clients across to Manychat. I thought it would be as simple as them adding me as an admin on the facebook page, then me adding their account to my profile on Manychat. However once I added the accounts, my 1 account with live automations started becoming much slower, some triggers stopped working etc etc. Is there a good way to do this? I want to be able to have access to see all the accounts and automations. I also want to cause as little stress as possible for the client and ideally i dont wnat them to create an account themselves or ask for their FB log-ins, but will resort to the latter if this is the only way forward. I would really appriciate any advise on this. Side note: Is there a good way to track errors etc across so many accounts? Thanks in advance, Farhan

praneethmUp-and-comer

posted in General Q&A

How to disable the shortened URL

how to disable the manychat shotened url in the message

sergiotellez1992Up-and-comer

asked in General Q&A

IA responds when the automation has ended

So I have my automation, and in the process the user uses AI, and when the conversation has already ended, the user sometimes inputs another question or so, and I dont know if the AI is triggered or somehting else I already try “default reply” but that solution only makes things worse cause my users have low education(that’s the way my business is), so sometimes they don’t reply pressing the buttons and so on.Also I alredy try to label them and put a contidion block so when the Automation has already started for them, they don’t get any AI messages. So it’s a rough taks

aknicholsonUp-and-comer

posted in General Q&A

Can't add a channel

I had a ManyChat set up once before, then turned it off. I can’t seem to reconnect my IG account now. I’m stuck in the loop of add an account...go through all the steps...’your account is already connected’...but no channels are added, all I see is the ‘add an account’ button again. I’ve removed permissions on FB and IG, re-added them, cleared cookies. I’m not sure what else to try.

emanUp-and-comer

asked in General Q&A

How to know which messages are unread or that the program is the last response to the message

mareks.mediaUp-and-comer

asked in General Q&A

See only unanswered Messages

Hey, trying to get better followups and also implementing some people in my team.But I have the problem, that I somehow cannot filter to unanswered only Chats.Is there no way to do it or am I just blind?If not - how do you guys manage to see only unanswered Chats?Best regards

mottzerellaUp-and-comer

asked in General Q&A

'Blacklist' tag not working for Instagram Account DM Bot

Hey Everyone! I’m trying to add a ‘blacklist’ conditional which the automation routes through immediately after the trigger and has the ‘if tag ISNT’ [blacklist] logic applied to it, in order to exclude certain accounts from the automation. However, this does not work at all. I know that the issue of the lack of a blacklisting ability has been raised before so I assume people have figured out some sort of workaround - any help here? Thank You,Matt

Gustavo BoregioCommunity Moderator & Expert

posted in Preguntas y respuestas (ES)

Evitá los errores que todos cometemos con Manychat y Google Sheets 🛠️

Integrar Google Sheets en tus flujos de Manychat es una de las herramientas mas poderosas de toda la plataforma… pero es verdad que un pequeño error puede convertir tu automatización en un caos total.En este video te cuento algunos tips sobre cómo planificar bien antes de integrar, por qué es tan importante mantener los nombres consistentes entre tus variables y columnas, y qué hacer para que un cambio en Google Sheets no arruine todo.Además, te explicamos cómo evitar el famoso “efecto escalerita” que hace que tus datos se guarden por cualquier lado menos donde deberían.Todo explicado con ejemplos claros y consejos prácticos para que tus flujos no solo funcionen bien, sino que sean una obra maestra de organización. Ojalá te guste!

snollerUp-and-comer

asked in General Q&A

Can i trigger an automation via API call?

Hi, i would like to trigger an automation via an API call, is that possible? Just like if a WA-message happens or an Instagram Post i would like to trigger the same thing via my own service.I cannot find anything in the docs, but the ManyChat AI told me it is possible…Thanks in advance!Stephan (hybridai.one)

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