Ask and troubleshoot

Hi everyone,I am opening this thread because we have a serious issue that we cannot solve through support and I want to know if anyone else has faced something similar.Our Instagram account @kosta_bravissimo has been unable to send direct messages to users who comment on our posts asking for prices for more than 10 days.These are real potential customers who are actively engaging with our content. They ask for pricing in the comments, but we cannot reply to them in direct messages at all.We have contacted Meta support several times, but we only receive generic instructions to use the “report a problem” option inside the app. There has been no real investigation or clear explanation.We also have Meta Verified, hoping it would give access to proper support, but it did not change anything. Instagram support and Facebook Ads support just keep redirecting us without taking responsibility for the issue.Right now we are dealing with: We cannot message interested customers on our own business

so basically all my automations are up and running but its been a while now that i see manychat not working properly and skipping multiple comments from people a day. its absolutely annoying, especially taking into consideration i have a paid account. all systems are up and running and as i said: most of the times it fires, but the more time passes, the more skipped comments i see every day. it is absolutely annoying!!is there a manychat support to reach out for? 

Hey everyone!When I type out messages on manychat in some of the chats it gets sent 2,3 or 4 times. This just started happening in the last few days, and this is not an automation. It happens when I type messages out.I manage multiple inboxes with manychat and this is only happening on one account. I’ve already tried refreshing permissions.Does anyone have a solution for this?

Hi everyone,I'm having an issue with my Instagram ManyChat automation and I'm trying to understand if this is a bug or if someone experienced the same problem.The automation is triggered correctly when someone comments on a Reel/post: the user receives the first DM message correctly inside the DM there is a button (for example “Program”) The problem is:when real users click the button, the next message in the automation is NOT sent.What's strange is that: in Test Mode everything works perfectly the next message is sent correctly during tests but with real Instagram users the flow stops after the button click I already tried: republishing the flow checking permissions verifying the button action reconnecting Instagram Has anyone experienced this recently with Instagram automations?Could this be a Meta API issue or a ManyChat bug?Thanks 🙏

Out of nowhere I was logged out of my account and now I can't log in anymore! I tried everything from clearing cookies, different browser, different device, but the same issue persists.I just spent two days building complex chat automations and they're all lost now!!! I'm missing out on customers and I need this fixed ASAP!I've already reached out to Manychat support twice and no answer. This is so unacceptable.I'm a paying customer and I get locked out of my account with zero explanation and now I'm missing out on tons of clients and serious income. This is not how you should treat paying customers.Customer support is extremely slow and I would never recommend Manychat to anybody. 

Hey,  i have some frustration about this automation for instagram, when someone comments they click the button watch video after this it’s not possible to have a next step because you must have it on private reply, on facebook it works but it looks like instagram won’t accept this kind of automation i tried almost everything, does anyone know how to still connect these?  

Does anybody has idea how to link all services to work together?I want to create n8n workflow and I need to use Manychat subscriber ID to match users in my database for all chanales like FB IG and TelegramBut when you connect TG bot to a personal telegram account it does not work.

Hi There, I made a email integration, where I also want to collect the first name. But after collecting the name, then it just stops and no confirmation message is sent and then in the end doesn’t send through Klaviyo;I am becoming crazy because I checked everything, blogs, claude, … Nothing is fixing it.Thanks!  

Hi, Set up a new ‘auto dm when comment’ on a specific post yesterday and it’s not working. Had hundreds of people comment and I had to manually send the links to them on my launch. Not impressed. I have done everything right, looks all connected and is live.My other auto dm new followers was already connected and was still working during this time? Please help urgently.

We're experiencing issues with affiliate links sent through ManyChat automations on both Facebook and Instagram (more frequently on Facebook).Our setup:ManyChat comment-to-DM automations Affiliate links from Geniuslink, Howl, BrandCycle, LTK, etc. ManyChat URL shortener is not disabledIssues we're seeing:Some users don't see the link in the DM at all - they are only seeing the opening message, but no link buttons Some users report that links don't work when clicked. Some users can open our website, but affiliate links on the page return errors such as "Page removed" or fail to load. The issue often resolves when users open the link in Safari or Chrome instead of Meta's in-app browser.Has anyone experienced similar issues with affiliate links in Messenger or Instagram automations? Are there any known issues with link tracking, redirects, or Meta's in-app browser that could be causing this? I field dozens of messages a day with users reporting that our links are broken. Any troubleshooti

My Insta account @christian_forstner had in the last week more then 10 Mio. Views and thousends of comments.But no comments from Manychat...everthing is fully set up in Manychat.Please help!Thank you!

If the user has already entered the AI-step ​phase, how can I disable the AI ​​responses and answer the customer's questions myself?

Hello, I have 3000+ DMS from old conversations, I filtered those contacts by “last interaction” more than 60 days. Created a sequence with a trigger to start the sequence when a Tag is added to a contact and another trigger when contacts added to the sequence. I have done the set up but the sequence does not start (is already live) I don’t see messages being sent to those contacts. 

Currently, $45 was paid on March 5th, so even if I cancel my subscription now, can I use the pro benefit until April 5th?

I never set up the automation to "contact them later" and it will not allow me to take it down because it's no where in my automation. How do I get rid of this ICK reply asking for their email?

After removing Manychat permissions from Facebook / IG and re-connecting I am still getting the error “post not found / lost connection”. Old automations are still working - I cannot edit them though. New automations are NOT working at all. What else can I do to fix this? Delete Manychat entirely? I’m scared I will lose all the automations I have built.

Currently, when you share a template that includes a Comment Trigger, that trigger cannot be changed on the users end when the template is protected. Templates when protected are also, by default, installed toggled off. When the user installs they have to go toggle everything on,  but they cannot turn on comment trigger flows because the trigger is protected in it’s “off” position. We could simply not lock the specific automation that includes the comment trigger, but if the entire template is locked, the trigger is locked within the flow regardless of the specific automations locked status.The user cannot alter the trigger word either way. This means your protected templates cannot include a comment trigger, which feels like a pretty big feature to exclude from sharing. Any chance we could get a patch? 🥺🙏 

I am unable to create an IG automation.  Never had a problem with the feature before but I am getting the message, "Couldn't create automation.  Try again later". I've been trying for hours, signed out, signed back in, redid the whole automation - nothing has worked so now I have to manually send links to those commenting on my IG reel!  Any ideas?? Thanks!

havent used manychat in years, how can I restart without having tags/triggers and all sorts of stuff tied to the existing users. Have about 1500 contacts and want to start a bunch of new automation flows, but not sure if half my people are opted out, etc from previous flows. Is there a way to set everyone to “new” and basically start over? (restaurant business)

I have just attempted to setup Manychat to begin using it on my account and it has said that I need to provide access and the business portfolio is had selected is an old IG account of mine that I no longer have access to and doesn’t even exist? I tired support and they haven’t provided much help I have been going round in circles for hours across my phones, laptop and desktop no luck please can someone help me! 

Hola! Manychat ha dejado de enviar DM a las personas que me siguen en IG. ¿Alguien sabe por qué puede pasar esto? He actualizado los permisos de Instagram, pero sigue sin funcionar y la conexión está bien hecha. Gracias!

I have updated all the things, and the follow to DM still isn’t working.  It worked for about a week, and then suddenly just stopped.  Thoughts?

Hey there,Quick question before I subscribe. I want to automate both my Instagram and Facebook accounts using the Pro plan. Will I be charged separately for each platform, or is it all included in one price?Right now, it looks like I'd have to pay for them individually, as if the accounts aren't linked—but I'm not sure if that's just because I'm on the free trial.Could you clear this up for me? Just trying to figure out my budget. Thanks!

trying to save a trigger for whatsapp , error "wrong custom Ref parameter"  

Hi everyone! But if I'm collecting users through keywords etc... How can I fish all these people with a direct at the time of the launch of my product that will take place in a few days? Thanks a lot