Ask and troubleshoot

Hi! We have multiple influencers on IG that make posts with our products and then add us as collaborators. I want to reply and send DMs to comments on those posts. Can someone give me a definitive answer on if manychat works with collab posts and can do this? To be clear we are the collaborator, not the original poster. Thanks!

Hi there, Facebook just banned my only method of login which is via Facebook login. My Ads and business have been paused for more than 24 hours at this point. I’ve submitted a ticket and emailed to Manychat team but no reply. What should I do?

El sistema esta intentando cobrar algo que no existe, solo me deja subir una imagen pero tengo la del cobro, y la de la cuanta en la cual muestra que debo 0$. Solo me cree la cuenta no e usado el sistema y quiero que cierren la cuenta. 

Hola equipo de ManyChat,Les escribo para realizar un reclamo urgente por un problema grave con mi suscripción al plan PRO.Se me realizó un doble cobro por el mismo servicio de suscripción al plan PRO y, además, mi cuenta de WhatsApp fue dada de baja / desconectada con el mensaje de que mi suscripción había caducado.La situación es completamente inaceptable: no solo me cobraron dos veces por el mismo servicio, sino que además me dejaron sin acceso a la cuenta de WhatsApp vinculada, afectando directamente mi trabajo y mi operación comercial.Solicito una revisión y resolución urgente de este caso, incluyendo: La verificación del doble cobro realizado sobre mi suscripción al plan PRO. El reintegro inmediato del pago duplicado cobrado por el mismo servicio. Una explicación clara de por qué mi cuenta de WhatsApp fue dada de baja, si la suscripción se encontraba paga. La reactivación inmediata del servicio / conexión de WhatsApp, o en su defecto una explicación precisa del estado actual

I would like to switch to the annual plan, but when I click on the pricing page, it redirects me to  this website: https://manychat.com/pricing where I’m unable to proceed. I tried logging in and clicking on “try 14 days for free” for the annual plan, but it just redirects me to my account and my billing is showing me as monthly plan without any changes.Could you please advise me on how I can purchase the annual plan? I have been subscribed to the monthly Pro plan for almost three months and would like to change to the annual subscription. 

I created a ManyChat account and connected it to my Instagram. Since then, an automatic message is being sent whenever someone new follows me. I have already turned this automation off and, as far as I can see, I no longer have an active account, yet the messages are still being sent. When I try to log in, I get a message saying that my Instagram account is already connected to another account. If I log in with a different Facebook profile, I see the message: “You don’t have a channel.” I’m completely lost at this point. I would like to use the automation, but I can’t log in anywhere because the system says I’m already connected somewhere else. What should I do to resolve this?

Hi everyone,Today I noticed what seems to be a new Instagram feature rolling out to users when they start a conversation with a business account.When someone opens a chat with our Instagram Business account for the first time, Instagram now displays a new screen called "Business Conversations & Privacy", explaining that Meta may use AI to improve commercial conversations.📷 Screenshot 1 attached – Business Conversations & PrivacyAfter accepting this screen (there is no option to decline it), Instagram starts showing "Tap to send an AI-generated message" suggestions above the message composer.The problem is that these AI-generated suggestions appear exactly where ManyChat Quick Replies are supposed to be displayed.Our entire Instagram automation relies on Quick Replies to qualify leads. Instead of seeing the buttons sent by ManyChat, users now see Instagram's AI-generated suggestions. The interface looks very similar, making it even more confusing for users.📷 Screenshot 2 attac

Hi,I want to change the name of my profile that appears on the other pages. For example, this name I want to change it on all pages that i am a member of. Is it possible to do? If so, how? Can i do it through the app or is the someone from Manychat support needed.In my case, creating another account with another name would not be the easiest option

Hi everyone,I'm having an issue with an Instagram automation that used to work perfectly.Here's my setup: A user leaves any comment on a specific Instagram post. The automation checks whether they're following my account. If they are, it sends them a DM with a link to a file. This workflow worked flawlessly before, but now it only works intermittently. Sometimes the DM is sent, and sometimes nothing happens.I've checked the accounts of people testing it: Their Instagram profiles are public. They don't have DMs blocked. They are following my account. The exact same automation succeeds for some users but fails for others without any obvious pattern.Has anyone experienced this recently? Is this a Meta/Instagram issue, a ManyChat bug, or is there something else I should check?Thanks in advance!

Bonjour,Lorsque je souhaite relier mon compte messenger à manychat, il me crée automatiquement un autre compte, et pas un canal supplémentaire.Dans l’urgence j’ai fonctionné comme cela, mais là je suis limité et je voudrait pouvoir rattaché mon compte messenger comme un canal supplémentaire sur le compte pour lequel j’ai payé mon abonnement et donc ne suis pas limité en terme d’automatisation notamment. Merci pour votre aide

Hi, I’m trying to log in into my Manychat account, but I only get this screen with “Ooops, something went wrong!”  If I click to update the page, it still gives this screen. If I click to open a support ticket, same thing. I need urgent help. I can’t log in.

Hola a todos.Espero que alguien haya pasado por este problema y me pueda orientar.Mi automatización de comentarios de Instagram no funciona en absoluto.Mi cuenta de Instagram está conectada correctamente. Todos los permisos están habilitados. La automatización está activa (LIVE). Está configurada para un Reel específico y para activarse con cualquier comentario. La probé con una cuenta de Instagram diferente que nunca había comentado ese Reel.Cuando esa cuenta comenta “Info”:No se publica la respuesta al comentario. No se envía el mensaje directo. La automatización simplemente no se activa.Ya intenté:Reconectar Instagram. Actualizar los permisos varias veces. Revisar la configuración de Meta Business. Confirmar que la cuenta está conectada correctamente.¿A alguien le ha pasado exactamente lo mismo? ¿Cómo lo solucionaron?Les agradecería muchísimo cualquier ayuda.

Hola soy nuevo en esto, arme un flujo de respuestas a consultas de IG , lo arme en baso a un disparador con cualquier mensaje de usuario, eso va a una solicitud externa que conecta con MAKE, donde esta el asistente de open ia y devuelve la respuesta a un disparador de ig con la respuesta de la IA , pero tengo el problema que al hacer pruebas desde dos ig distintos disparando 2 o 3 mensajes al mismo tiempo , ej. hola otro mensaje tenes jean, otro mje como se puede pagar, solo me responde el ultimo de como se puede pagar, si le envio varios mensajes seguidos es como se satura.No logro entender como hacer para que en 1 solo mensaje responda los 3 escenarios si alguien me puede ayudar se los recontra agradezco

Automation Is not working at all and I couldn't call support any Ideas to make it work again 

I am trying to receive comments from Facebook but seams that Manychat convert some kind of comments in to messenger. How do I know the path of each comments? if will it be treat as comments or messenger?    

Hey, I'm on the Pro trial and SMS is enabled on my plan. I have two issues I can't figure out.First, SMS messages are not being delivered. My automation is triggering correctly... run count goes up every time… but zero messages are delivered. Twilio is connected, I've disconnected and reconnected twice, created a new Twilio account and new number. Messenger messages in the same automation send perfectly. Only SMS is broken.Second, bulk contact import is not working on my Pro trial. When I click import it's asking me to pay for an upgrade even though I'm already on Pro.Can someone explain if its a glitch or am I missing something.Requesting the ManyChat Support team to check what's happening on the backend for both?

Hi everyone,I'm having an issue with the "New Instagram Follower" automation on Instagram.Here are the details:My Instagram account is connected correctly. All permissions have been refreshed. The automation was enabled before I launched my campaign. The trigger is "When someone new follows you." My account is a Creator account. I'm using a Profile Visits campaign to gain followers.According to Instagram Insights, I gained over 1,000 new followers this month, but ManyChat has only triggered the automation around 36 times.Has anyone experienced the same issue?Is this a limitation of the Meta API, or is there something I should check in my ManyChat or Instagram settings?I'd really appreciate any advice or solutions. Thanks!

Hi, I’ve set up a new automation for FB comments - it’s really simple - someone comments, they get a like, a comment and a message. The problem is, the messages are going into Spam, which is not easy to find on FB and friction I’d rather not have. I’ve tried both with a conversation starter message (press the button to get the next message) and with just one message with the link. Same thing. If anyone has any ideas of how to fix this I’d really appreciate it, I can see myself sending lots of manual messages to deal with it, which defeats the purpose!Thanks

Não estou conseguindo lembrar com qual e-mail eu criei uma conta no Manychat, o fato é que todos os meses estão descontando 45 dólares no meu cartão e eu quero cancelar. Por gentileza, alguém me ajuda? 

Hi all, hoping someone here has hit this before — support couldn't get further and my Free plan doesn't qualify for ticket support, so trying here. Setup: "Auto-DM links from comments" automation, keyword trigger "chaos" (contains match) on a specific live Instagram Reel. Public reply enabled, opens a DM with a button, DM delivers two link buttons. Shows as LIVE in the dashboard. Problem: it has never fired, even once. Two different real people (not the page's own account) commented the trigger word on the live Reel. Zero result both times — no public reply, no DM, no new contact created (Contacts count unchanged). Automation's own Sends/Clicks stats show 0. What I've already checked/fixed with support's guidance:- Confirmed Instagram is connected via the New API (not old).- Confirmed Instagram "Allow access to messages" is ON under Connected Tools.- In Meta Business Suite → Conversation Routing, found "Manychat-IG" (app ID ending 934, the correct one per Manychat docs — not the "Manyc

Subject: Instagram Comment-to-DM Automation NotTriggeringHello,I'm having an issue with my Instagram comment trigger automation in ManyChat. The automation is set up to reply to a specific keyword in comments and then send a DM, but the comment trigger is not firing at all.Key details:The direct DM keyword automation works fine when tested by messaging the account.Comment triggers are not responding on any posts/reels, even with new test content and different accounts.Account is connected as Manychat-IG with business comment and message permissions enabled.Using the Free plan.I've attached screenshots of:My Instagram app connections and Manychat-IG permissionsThe automation trigger setupPlease check the webhook and connection status for my Instagram account [maxwellmunachiso] and let me know what might be causing the comment triggers to fail.Thank you!

So many chat is not working for some reason maybe it’s a known bug??? I duplicated a prior automation I had so when someone comments a word on a reel or post it DMs them. I duplicated it and change the trigger word and words of course inside of the funnel. I noticed today when it went live when people are commenting that word from the updated automation it is actually sending them the old automation funnel that I had duplicatedt. Which makes no sense because the trigger word is completely different. So, I went through and updated it to a new funnel brand new no duplicated. Auto-DM links from comments and it says it is live but it is still sending the old funnel. What do I do to fix this It sucks I am literally losing purchases from it not working ):

Hi. I have set up manychat dm-atomation for couple of my IG reels, but neither of them actually works. I have no clue why the trigger word is not working? there is nothing happening although the automations are ‘LIVE’. Many thanks for your help!

Hi Manychat Community / Support Team, I am reaching out for help with a recurring billing issue on my account. My Pro trial has just ended, and I am trying to subscribe to the Monthly Pro plan!Every time I select the "Monthly" option and proceed to checkout, the system automatically switches it back to the "Annual" model. I have tried this over 10 times, but the payment attempt always shows the full annual amount, which I have to decline each time.Has anyone else experienced this "forced annual" bug? I simply want to proceed with the standard monthly billing.I have already tried:Selecting the monthly toggle multiple times. Clearing my browser cookies and trying a different device. Double-checking that I haven't accidentally enabled any annual-only add-ons.If a member of the Manychat Support Team could look into why my account is stuck on this annual loop, I would greatly appreciate it. I want to keep using the Pro features but only on a month-to-month basis.Thank you,Arsia