Ask and troubleshoot

Hi! I’ve set an automation to reply on a specific WhatsApp message as a way to register visitors to my business.What I experienced yesterday, while receiving about 40 people at the same time, is that in some cases (2-3 people) the automation started, asked for the name, the people responded and the automation didn’t follow up with the next message…  Is there a limit?Or how could I make sure this doesn’t happen again? What should people do in those cases?Send the initial message again to start over? Thanks 

 I don't have this menu. I need to take 4 photos, 2 in a row, and 2 more in a row. and he posts 4 separately in full size, and the message becomes very long.but I found in the article that there is such a menu,https://help.manychat.com/hc/en-us/articles/14281274994332-Instagram-Buttons#toc_How-to-Set-up-Instagram-Buttons-with-a-Gallery- , but I don’t have it  

Hey, heyI created an manychat account a few days ago and I can't get the automations to work. I've tried every option for troubleshooting, resetting, permission,  etc. Can someone please help!? 

I am running an Ai Customer Service bot for my clients. The bot runs through the Instagram DMs. The problem is, once the flow halts at the ‘AI Step’ block for too long, the bot / system automatically sends an outreach message, but it is entirely random and all of the time unrelated to the topic of the conversation. For example, we could be talking about a product which is a breathing supplement and The bot has asked ‘How can I help you today’ When the customer hasn’t replied, the outreach message is something like “Hey [name] I wanted to touch base on your gardening appointment, any thoughts on when we can meet?” I can’t find a way to change what the outreach message is nor can I see the option to disable it.I am lost, help 🙏

I am running a Facebook Ads > Manychat campaign on Facebook.It’s an egagement campaign, where I’ve selected Messaging Appsand Maximize number of conversions. I’ve had 6 people subscribe to my bot.    However, when I look in the facebook adsboard  under results, it says 0 Messaging conversions. How can I fix this so my conversions show up in Facebook? Thanks 

Trying to add a smart delay to an automation but cannot figure it out. Need help!

What does this condition “Business Follows Contact on Instagram” mean? Does it check if my Instagram account follows the contact? Am I correct? 

I am a new user and I am trying to collect emails through IG comments. I set it up to ask a simple question as the first step, then go to the email collection requirement - it is telling me to mark as a comment reply- which I thought I did. I have tried through the DM option and the comments option to no avail. what is the proper sequence and under what automation

Hello! Please tell me how to make a monthly subscription to a product or service in the bot? Through which function to make a request in 30 days for payment and verification of this payment?

After our company recieved many comments in one day and using dm and comment automation, our account got banned from commenting. Could you please contact your Instagram reps in order to solve the issue with them? If we are commenting to our own audience, then this unstated anywhere rules shouldn’t apply. I beleieve that Manychat is offering this service, then you should sort it out with Instagram.

Upgrade to pro but i have problem "Something went wrong with your card. You need to contact your card issuer for more information" help me pleasere 

Olá. Estou com um problema. O gatilho de “usuário clica em anuncio do Instagram ” não esta aparecendo como na foto.Isso só esta ocorrendo com o Instagram. No anuncio do facebook esta nomal   Como resolver?

Hello!My custom fields are not reflecting in my create contact form. Could you please help me out to set them up there?

Alguém poderia me ajudar? Tenho muitas dúvidas em relação ao meu plano e o valor. Mas nunca consegui achar um suporte do ManyChat. 🤦‍♀️

Hi - I’m new to Many Chat and am trying to set up the following flow; person COMMENTS on reel or post a keyword They get a DM asking for their email address The next message is a link to my e-book (a google doc link)I thought I did this flow and then when I changed the timing to COMMENT REPLY, I couldn’t collect emails? Not sure what I’m doing wrong. Is this flow possible?

Minhas automações no instagram estão apresentando problemas; Os botões estão bugando, eles aparecem em lugares diferente e duplicados, Além disso não consigo ativar dois fluxos ao mesmo tempo pois os botões se confundem e aparecem o botão que é de um fluxo em outro fluxo causando uma confusão, alguém pode me ajudar por favor?

Hello,I would like to confirm some information regarding the "Mark conversation as open" and "Assign conversation" options in my flow.If I select "Mark conversation as open," the user can send me a message, but it seems they can no longer explore the other resources of my bot until I reply to them.However, if I select "Assign conversation," the user can send a message and continue exploring the resources of my bot, even if I reply only a few hours later.Is this information correct?Thanks for your reply.

Hola buen día. Les saluda Ángel, formo parte de una institución digital que se dedica a acompañar en formaciones espirituales. Debido a eso constantemente tenemos promociones de Formaciones, retiros, seminarios, etc. Por lo tengo usamos el envío de masivos a una base de datos que hemos construido a través de los 4 años que tenemos de ejercicio. Desde que usamos manychat nos han bloqueado dos veces el numero cuando enviamos masivos a pasar de usarlo en modo API. ¿Tienen alguna recomendación o saben de algún paso que puedo estar pasando por alto a la hora de usar esta herramienta?  

Ive setup at end of flows to collect name, Email the entries are showing up as TRUE on the sheet and im not getting the data like the emails that people are typing, can anyone help

Hi, there. I’d like to send automated messages on WhatsApp to people who purchase a specific product on Hotmart. Can someone teach me how to do this, please?

Preciso de ajuda, por favor 😬 Tenho mais ou menos 3000 mil contatos antigos no manychat (Instagram) e gostaria de saber se posso enviar mensagem em massa tipo para 500 pesssoas para recuperação, ou se tem como reiniciar as automação das quais eles já passaram.Ou perdi tudo mesmo? Obrigada desde já!

Hi, I keep having a problem with my post, saying it won't work with a collaborative post. I don't understand this as I'm new to working with many chat. Please can you help?

I am trying to create a bot where a user can apply for a job via whatsapp bot by providing their information and then answering some set of questions that are set by our customer.  I can fetch the basic details and docuements from user  and send the data to our webhook.   However, The set of questions in the second step are set by our customer in our website dynamically. So, one customer can have 4 questions in their jobs and other customer can have only 1 question or even 10 questions in their job.  Is there any way for me to set those questions dynamically in whatsapp bot?   

When I try to set my automation live, the trigger send message when someone comments on reel won’t turn on. I get the triangle with ! inside. Note says “For collaborative posts, the automation does not work with comments on the collaborator’s account”. This post is on my account only. No collaboration. Has anyone seen this before? Any solutions? Thanks!