Ask and troubleshoot

I have a contact/influencer colleague with a large (1M+)+ Instagram following who is concerned about using story reply or DM automation on a large scale.She was told from another influencer with a similar audience size that a large volume of Many Chat automations on a similar account shut down their Instagram completely.Has anyone had any experience with this?  Had their IG shut down for a high volume of automations used?It seems unlikely to me as long as the automation itself is compliant with policies and well built.TIA!

I received a warning from Instagram “We suspect automated behavior on your account” I am instructed to disable automation tools or risk having my account permanently disabled. I just started using Many Chat and with my second trigger post I received this message. Is Many Chat not allowed on Instagram? What do I do to ensure my Instagram account is safe?

Estou usando o Manychat na versão gratuita, porém de uns dias para cá, toda vez que vou ativar o fluxo ele me diz que não posso ativar  Widget na versão free. Eu faço fluxo e configuro para ativar com um comentário em um post do Instagram.

Hi, I’m creating a flow for facebook comments that has Call To Actions for viewer to type things like one, two, three in the comments to trigger certain flows. I am having a parsing issue where if the viewers comment things like “alone”, “someone”, “money”, and other words that have my keyword as subsets, it also triggers. Examples:al[one], some[one], m[one]y. I have it set as “comment includes one of these keywords” on Manychat and i’m not sure how to make it more strict. I also want to utilize numbers like 1,2,3 as my keywords but any number like 451 would trigger the “1” flow. Any solutions?

Has anyone experienced the issue of not being able to send a contact through a campaign again in Drip once they’ve already been subscribed? The Zap keeps getting halted. 

Quero rodar o ManyChat para receber mensagens no WhatsApp, sendo que esses contatos vieram do Instagram. Quando eu usar o WhatsApp, existe algum limite para a quantidade de mensagens recebidas? Por exemplo, se eu receber uma mensagem de um contato, como 'joaozinho1', e tiver um limite mensal de 2.000 mensagens, isso significa que, ao atingir esse limite, não poderei mais receber mensagens no WhatsApp? Citando novamente eu só recebo mensagens e o Fluxo irá responder

When I go on the web site, on the package page the free pla should give me access to this :Channel Access:Instagram DirectMessagesFacebook Messenger• WhatsApp when I try to do my instagram comment reply it says : instagram comment is a pro feature and ask me to upgrade my plan.is it normal ? could you help me with that ? 

hi everyone,I need to know how I create a automatic messagefor download a ebook but only if you follow me and if notthe message told you.I don’t know if it’s clear.sorry for my English.thanks per avance

After repeated attempts I still cannot connect my Facebook account after my page got deleted.  I had to create a new facebook profile and a new company page and now it’s not connecting.   I have the proper permissions set.   

Manichat does not display all the dialogues that were started.Or it can show the new dialogue and the first message, but not the messages that were sent later. How to solve this problem?Refresh Instagram Permissions does not help! 

Hi everyone! I have an automation for a tech repair store that works well during business hours, but the company closes at 1 PM on Saturday and reopens on Monday. During the closing period, the customer receives an automatic interaction with an AI, but after finishing that interaction, the 24h window gets closed.I’m wondering if anyone has implemented a strategy to keep the conversation window open until Monday morning, without needing to use a message template. Any tips or automations that could be set up to ensure the customer interacts on Sunday, for example, to extend this window?Thanks in advance for the suggestions!

Dear All,I am facing an issue with connecting my ManyChat account to Instagram. The error message states that my Instagram account is already connected to another ManyChat account. Upon checking, it appears that my Instagram is linked to a ManyChat account using an email address, but I am no longer able to log in using that email. Currently, I am logging in via Facebook.I would appreciate your prompt assistance in resolving this matter. Thank you for your attention.Best regards,

I am trying to make it so when someone opts in for 1 free thing. I can then send them a following message the next day or whenever it may be. I know you can do it through the automation process, however I need it to be on a condition scenario. So if something happens throughout the day that  I cant set it to before I run the automation, I cant know if I am going to need to send the follow up message.For example, I give out free sports betting picks. Someone opts in for 1 free pick, and then if the free pick hits… at the moment I have to manually go back through and send the same copy and paste message to all of the people.If the free pick misses however, I need to send a follow up message still, but it needs to be something different than obviously if the bet won. Does anyone know how to do this?

Hi, I’m creating an automation to send DM and replies to comments on Instagram. I applied the trigger for all posts or reels. However, it seems that the comments on some of the reels are not triggering the automation. When I checked, the ones that did not trigger the automation were also not listed on the specific post or reel list. How can I make it available for all posts and reels?Here are the available posts on Manychat trigger: Here are the actual posts: 

Hello Guys, what we going to do with this? Chat Plugin is going away soon is written on my Business FB Profile… On May 9, 2024, you will no longer be able to access any functionalities of Chat Plugin. Effective immediately, Chat Plugin in guest mode is no longer available. Other features like m.me links will still be available for you to use.So, how this is going to work after this date??? Any clue? I’m using it on a WordPress fro the moment… Please share more information and opinions! 

Porfavor ayudarme a solucionar este mensaje de error, cuando quiero seleccionar el Reels que quiero escojer para que me automatice los comentarios: La automatización no funcionará si impulsas esta publicación o Reel.

¿Buen día, estoy creando un bot para Telegram, pero me he quedado en una función que necesito que haga mi bot, alguien me recomienda un curso completo y actualizado en español?

A few questions regarding live chat seats:I need to have at least 3 admins on the account for supervision. They don’t necessarily need to be able toc hat, but they need to be able to look at chats. Do these count as the 3 live chat seats included ion the free plan? How much will I need to pay for additional seats? How much would the monthly total for the following?Pro plan (1,000 subscribers) The 3 admins plus 3 additional Live Chat Seats AI Thank you!

Hey everyone, I received an inquiry from a potential client who is a medical doctor turned naturopath. I don’t have any HIPPA compliance certifications/education to feel comfortable enough to move forward with the client. I’d love to refer the client to somebody from our community here.  Does anyone have experience with creating HIPPA-compliant chatbots. Feel free to respond or send me a direct message

Quantos links externos podem ser colocados em cada automação, vinculada ao Instagram?

dear manychatersafter any engagement or even instagram message to me,i see the users one time numeric id.In facebook they are called fbid’s and yoou can create a csv file for reargeting purposes.On instagram what role do they bear???or how can i use them?mant thanks in advance to everyone 

Hello,I am trying to setup an email channel. I get a message stating that a verification email has been sent, however, I am not receiving it. I have double and triple checked that it is the correct spelling. I also checked my email server log, and it is not being received. I have also tried using the ManyChat default email and that is not working either. Any help is greatly appreciated.Thanks! 

Preciso de ajuda!  não consigo solucionar este problema.Fiz o cadastro com o Facebook no Manychat, e a página já está conectado ao Instagram, porém quando vou no Manychat para conectar o Instagram  diz que já foi enviado uma solicitação e que o dono da perfil precisa aceitar, só que não consigo encontrar pra onde foi essa solicitação pra eu aceitar a conecção entre o Instagram e o Manychat, já procurei nas configurações do Instagram, no Facebook  e no e-mail e nada . Alguém poderia me ajudar. A conta é minha tanto do face quanto do IG. Estou com o plano pago PRO e não consigo usar

Hi I’m new to Manychat. I’m setting up an automation and want to send out a video when people comment a reel/post. How do I do that? I have these two options: video is stored on my laptop (110,4 MB) or I can link it to an Instagram post. Thanks for your feedbacks 🙏🏻

Hi, Is there a way to integrate live chat in my app? Existing agents would respond to the queries and I would have less reliance on other channels like Facebook and Whatsapp.