Ask and troubleshoot

Hi! I need to create a communication funnel which connects a Facebook Lead Form (through a Lead Ads Campaign) and, after the Forms is finished, the same lead receives a WhatsApp message to the number which was written.Based on what I´ve searched, it might possible using Facebook, Zapier Pro, paid Twillio and ManyChat Pro, although it´s a litte expensive. Have someone here ever tried to do the something like this and confirm that it´s possible OR have a better idea? Please Help!! 🙏 

I just signed up for botbuilders… i almost signed up for Shinefy (AI tool that helps content creators craft AI videos and collect passive income via affiliate marketing)… they said they use bots. Anyone familiar with Shinefy and have an opinion if botbuilders can be used with it or is it a scam?

Oi gente, por favor, me avisem se tem algum jeito de fazer essa automatização.  Sabe quando alguém nos menciona em seu story e pode receber automaticamente uma mensagem através dessa menção? Conseguimos fazer isso com hashtag?  Exemplo: A pessoa vai em um dos nossos eventos e posta nos stories dela algo sobre o evento com uma hashtag específica. Através dessa hashtag eles recebem uma mensagem nossa. É possível? 

I started to use the automation. After I boosted my post, the automation stopped to work.There are some relation about this?I can’t announce my post with the automation?

Hi, everyone! Please, let me know if there’s any way if we could that. You know the automatization when someone tag us in their story and they can receive an automatic message from this tag? Is there any way we can do that with a hashtag? Example: Someone goes to some of our events and post a story in their profile using an specific hashtag. From this hashtag, we can send an automatic message Thank you

Hello all Posso integrar o Manychat com o Anthropic/Claude ?

It seems that every time someone messages me on IG, it automatically adds them as a contact. This really takes up a lot of space, and I get charged more and more every month as I don’t do anything with them, unless they enter into my automation. Would love to hear and see if there is a switch off BUTTON for adding a contact? Unless they enter through my automation. Thanks guys! :)

How do I get flow builder on my pro account? I don’t have an option on my page.

Hi everyone! So I setup a DM automation from a comment keyword. I want to have it setup to send a follow up DM 24 hours later. I think I have it figured out using a smart delay for now but I didn’t have the smart delay setup for the first little bit so I don’t think those people are in the smart delay sequence. Is there a way to add them to the smart delay or just set something up to send a message to those people that replied?

The triggers appear as disabled, and I can't enable them without switching to PRO, but I don't have contacts and I would like to use the free version first.I have 4 flows responding to publications and sending an automatic response and message with a link in the DM, they all work well, but I can't create number 5 because after publishing the flow the trigger is disabled.I tried to create a new one, and I also tried to make a copy of a flow that is working, but the problem occurs in both.

Hello! I would like to know if an automatic message can be sent through a webhook that I use in zoho crm to clients, as an automatic payment reminder. How could I do this, could you help me? In this case, the message must be sent when the rule is activated on the Zoho CRM side and the event is triggered by sending the data through the webhook, such as your full name, debt and telephone number to which this automatic message must be sent.  

¡Hola! Me gustaría saber si se puede enviar un mensaje automático a través de un webhook que uso en zoho crm a los clientes, como recordatorio automático de pago. ¿Cómo podría hacer esto? ¿Podrían ayudarme? En este caso, el mensaje debe enviarse cuando se activa la regla por el lado de Zoho CRM y el evento se desencadena enviando los datos a través del webhook, como su nombre completo, deuda y número de teléfono al que se debe enviar este mensaje automático. 

I need help with entering data via APII built the model and it is only inserting the basic data of the person's name and WhatsApp, but not other data, and I am following the documentation.for phone and email data it is telling me that I have access denied.The others were not even included in the contact.Does anyone know how to give me guidance or send me a model they use?I'm an account admin

Hi, so if I generate leads redirecting them to a landing page, and after taking them thru a funnel to book appointment thru Calendly integration, what’s the process to start sending the leads number Whatsapp messages with followups? With Zapier can I do this zap: Calendly > Manychat

Does anyone know how I can send DM to all my followers? I have about 900 followers. Do you also know what is the limit per day to send DM on Instagram?Thanks

Hello, I want to post this as I don’t know if it’s a bug or not.I have a basic comment → DM setup configured. Altought it is working, for some reason, some users (and only SOME users) can’t see the automated message that is being sent to their DMs. Why is this happening?

Hey everyone, I have a question. I want to make an automation that when someone sends me a message with keyword > I send them message > then if they left me on see > I want to make sure they get the follow up message Does anyone knows how to do this? I’ve tried the “user input” thing but that can’t understand when someone has actually seen my message. Hope I made it clear.

Is there a way to disable the general autoreply — “we’ve received your message and will get back to you XYZ” — I set up through Meta? The Automation and trigger keyword I set up through Manychat works, but so does the genera autoreply I set up through Meta. People get both autoreplies.  

Mi idea es pedir el correo por Instagram y que el material le llegue a su correo electrónico, pero la automatización que hice, al parecer, tiene un error porque no funciona.

My idea is to request the email through Instagram and have the material arrive to your email, but the automation I made, apparently, has an error because it does not work.

Hello! How can you confirm that the bot is set up correctly and when someone messages you, it will send to the customer? Let me know, thank you!! 

Hello!  I have been quite perplexed trying to make this, but is there a way to have a flow triggered (or continued) at a date and time of my choosing instead of the contact’s time zone?  I’ve been racking my brain trying to think of a way to do this with all that I know of Manychat and have been VERY surprised that there is not a way that I have found thus far.Also, I found this  ...and I upvoted it! If you agree that this should be a capability, please upvote this

Ya hace varias semanas he estado creando manychat de reels y ayer he generado respuestas automáticas para que las personas sepan que se les ha enviado su información al DM pero hoy a pesar de haberlo programado bien no le llegan las respuestas y revisando el meta aparece el siguiente mensaje cuando directamente quiero responder los comentarios de las personas.¿esto a que se debe? He cambiado también las respuestas automáticas pero aun no se visualizan

Brand new to Manychat and set up 2 automated trigger flows in IG.Setup want find and I found the flow to be incredibly easy to set up.HOWEVER, neither of them are working when I use IG to put in the trigger word into a comment.I have spent at least an hour looking for the solution and no luck.They are both active and live.  But not working.Is there something obvious I am missing that someone here can point out to me?Thanks,Gina (feeling like a dunce rn)

Estou desenvolvendo um fluxo para o Whatsapp que tem uma conversa fluída com o cliente utilizando o ChatGPT. O problema que estou enfrentando é que, se o cliente envia 2 mensagens seguidas, o GPT responde 2x. Ao que tudo indica, as duas mensagens acabam fazendo o loop do meu fluxo, fazendo com que ele gere 2 respostas. Teria alguma forma de concatenar essas duas strings e fazer uma validação ou pausa de X segundos para que o cliente tenha tempo de digitar várias mensagens e o bot junte tudo isso e responda com uma só resposta?Se puderem me ajudar agradeço demaisss!!!!