Ask and troubleshoot

Hey G’s, is there any way to connect multiple whatsapp phone numbers under the same account?

Hi everyone,I'm hoping someone can help me figure out why the Auto-DM New Followers feature isn't working.I enabled the feature that's supposed to automatically send a DM whenever someone follows my account, but it doesn't seem to be sending anything. I've double checked that it's turned on, but new followers aren't receiving the message.Has anyone experienced this before or know if there's another setting I need to enable? Any guidance would be appreciated. Thanks!

Sigo intentandolo pero ni a traves de instagram ni meta se conecta mi Instagram, siempre pone que se ha producido un error, introduzco correctos los numero que pide pero luego nada, error. 

Hi everyone,I have two questions about using ManyChat with influencers. We work with multiple influencers who want to use Instagram automations through ManyChat. What is the best setup? Can we invite them under our existing ManyChat account/workspace, or does each influencer need their own ManyChat account connected to their own Instagram profile? Does it make any difference whether: • The influencer adds us as a Partner post •We add the influencer as a Partner post? Are there any differences in manychat on who initiates the partnership?Thanks in advance!

Has anyone experienced this? For some people, when they click the follow button, it doesn’t register, they click it over and over again and it doesn’t move to the next step. It’s not everyone, but it’s troubling!  

Manychat was just updated to where I can’t send out more than 1 link! All of my links sent cannot be clicked? I have sent out over 200+ messages and people are very frustrated because they can’t open them! How do I get the old manychat back? I am going to have to delete my account if I can’t get this fixed!! Please help!!! 

Hace dos días llevo intentando iniciar sesión a Manychay mediante Facebook que es como normalmente lo hago, pero estoy presentando fallas y no encuentro ninguna forma de acceder 

Has there been a recent update to ManyChat or the Instagram API?The images in my Instagram DM automation flow are no longer being delivered. Is anyone else experiencing this issue?Does anyone know if there have been any recent changes regarding image delivery in Instagram DMs?Do we need to change the image format, reduce the file size, or adjust the image dimensions?Any information or solutions would be greatly appreciated.

Olá, pessoal. Preciso de ajuda com uma conexão de Instagram no Manychat.A conta é @anapauladorigatti .Antes, eu tinha conectado esse Instagram em uma conta/workspace do Manychat que estava no meu acesso. Hoje eu excluí essa conta/workspace antigo porque preciso conectar o Instagram diretamente na conta própria do meu cliente.O problema é que, ao tentar conectar agora, a conexão não finaliza. A Meta/Manychat ainda parece puxar uma associação antiga e mostra a página antiga “Ana Paula Dorigatti | Escritora” , ou aparece que o acesso foi solicitado.Já conferemos o Meta Business: a página atual está conectada ao Instagram, o Facebook e o Instagram têm acesso total, e a autorização do Manychat nas Integrações Comerciais do Facebook foi feita hoje.Minha dúvida é: mesmo excluindo o espaço de trabalho antigo hoje, o Instagram pode continuar preso nele até a exclusão total ser concluída? Existe alguma forma de liberar/desvincular manualmente esse Instagram para conectar na conta atual do client

I created a brand-new automation → User comments on your Post or Reel → selected Any post or reel → entered trigger keywords and continued to the DM setup.My workspace never displays the “Exclude certain words” option that your documentation and AI assistant mention.Could you please confirm whether this feature has been removed, is still being rolled out, or is unavailable for my account?

We use ManyChat for Instagram DMs. Our issue is that when our own team sends a manual message to a contact from the business Instagram account, it triggers our automation flows if the message contains any active keywords.Our use case: we have prospects who don't complete our intake form, so our medical team needs to follow up with them manually via Instagram DM to guide them. But ManyChat fires the bot on top of the manual message, which confuses the prospect.We need a way for the system to recognize that the message was sent by the page admin and NOT trigger any automation.Questions:Does ManyChat have a native way to detect that a message was sent by the admin (not the contact) and suppress automation? Is there a setting or workaround to prevent keywords from triggering when the business side initiates or continues a conversation? Would using "Pause Automation" via API or Zapier be a viable scalable solution?

Desde hace unos días, la automatización Auto-DM desde comentarios ha comenzado a fallar con un número cada vez mayor de usuarios.El problema es el siguiente:Los usuarios comentan correctamente en mi publicación. Instagram muestra el aviso "Te envió un mensaje sobre un comentario que hiciste en su publicación", por lo que la automatización parece activarse. Sin embargo, el mensaje automático de apertura no aparece en el chat del usuario. Ellos solo ven ese aviso, pero no ven el contenido del mensaje ni el botón. Desde mi cuenta sí puedo ver el mensaje como si hubiera sido enviado correctamente. Si yo les escribo manualmente desde Instagram, el mensaje sí les llega inmediatamente, por lo que el problema solo ocurre con los mensajes enviados mediante la automatización de ManyChat.Ya realicé todas las comprobaciones recomendadas:Actualicé los permisos de Instagram desde Help → Refresh Permissions. Reconecté la cuenta de Instagram. Verifiqué que "Permitir acceso a los mensajes" (Allow acces

Hello,Today I received an email with a 3 months offer for the essencial plan which is interesting but clicking on the button it redirects me to the dashboard only. When I go to plans, it saying that there 3 free months but when I start to proceed for the checkout it’s only 1 free month. It is normal?3 free months 

Has anyone else had issues claiming the 3 months of Essential for free promo. When I click it I only see 14 day free trial.

Hi! My billing date is today (July 30). I reached the total amount of contacts within my plan (250) and the cycle has not been reset yet, so now I’m paying for the extra contacts. When will the cycle be reset?

Did someone of you have this problem at all and knows how to fix it? I’m going mad. Apparently the number is not linked anywhere else now, but before i linked it to ghl. Please help!!  

TENGO PROBLEMAS PARA GUARDAR O BUSCAR MIS CLIENTES POR MANY YA QUE AHORA WSP SOLO SALE CON NOMBRE DE USER YA NO CON NUMERO EN ESE CASO COMO HAGO YA QUE AL MOMENTO DE GUARDAR AL CONTACTO ME PIDE NUMERO Y PARA BUSACRLO TAMPOCO SALE Y RESALTANDO QUE MANEJO 80 CHATS AL DÍA Y ES COMPLICADO 

Hola comunidad soy de Perú👋Estoy teniendo un problema con mi cuenta de Meta Business Suite: aparece una línea de crédito asignada por ManyChat (ID del negocio: 711214052401794) que muestra el estado “Acceso eliminado”, pero sigue activa y me impide integrarme con otro proveedor.Ya contacté con el soporte de Meta, pero me informaron que solo ManyChat puede solicitar la eliminación de esta línea de crédito.Adjunto una captura de pantalla donde se ve el mensaje en la sección Facturación y pagos > Líneas de crédito.¿Alguien de la comunidad o del equipo de ManyChat ha pasado por lo mismo o sabe cómo solicitar la revocación o eliminación definitiva de esta línea de crédito desde el soporte oficial?¡Gracias de antemano por cualquier orientación! 🙏

I dont see import emails on my end I’m not sure do I go inside the automations?

When I try logging in on to another instagram account to add to manychat it just takes me back to the log in page. Under my manychat account I want to add multiple instagram pages to automate.

Hello,I would like to connect my Instagram account @dally.jae to the account logged in with dallyjae00@gmail.com.However, I keep receiving a message saying that this Instagram account is already connected to another account. The other account has already been deleted, but I am still unable to connect my Instagram account because of this error.Could you please remove the old connection or help me link @dally.jae to my current account (dallyjae00@gmail.com)?Thank you for your assistance.

I made my first Automation yesterday. People comment on my Facebookpost and receive an automatic reply on the comment + receive a prive Facebook Message in their inbox. There is such a big difference between 'Sent’ and 'Delivered'. How can I solve that? I offer something for free when they comment, so I don't like the fact that so many people don't seem to receive it. :( Or does it mean something else? :D  

Hey guys! I’m a social media manager for @banjobenclark and the feature I use the most is the DM from a comment. So usually it’s goes “comment BANJO and I’ll send you the link to this weeks lesson”. The auto dm from comment template doesn’t allow me to send a link in the first message to that person so for FB & IG, I just start from a blank canvas and set the trigger to “user comments on post” and fill everything out from there.For the most part, these work pretty well but there’s been a few posts where I’ve noticed it doesn’t reply to everyone that comments the particular word. I saw on a help page that sometimes the automation will bug out and not comment back to the user but the DM will still send, however this is not the case. This has happened on both IG and FB.How do I get my automations to work for 100% of the users that comment the keyword? 

I have a reel where a user comments “ready” and the auto reply comments after they post my keyword are NOT triggering. So I have to manually reply to thousands of comments. Why would this be? I don’t have the comments turned off? Additionally, my sequence is prompting to send a link as a message but they need to follow me first. The user will hit the follow me button but will have to hit it multiple times before ManyChat will send the next trigger. Sometimes a user will have to hit ‘following’ 4-5 times and then the link doesn’t even send. It’s extremely frustrating and frankly kind of embarrassing that sometimes it works and sometimes it doesn’t. So I have to manually send out my link. What could be the issue?