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Hello, My Instagram account is showing the error: “This Instagram account is already connected to another ManyChat account.” I no longer have access to the old ManyChat workspace. I am the owner of both the Instagram account and the connected Facebook Page. Please disconnect the old ManyChat workspace so I can connect my Instagram to my current ManyChat account. Instagram username: @trend.boutique

me dice que mis nuevos contactos no reciben automatización, primero estaba con el plan gratis que eran 25 contactos y 4 automatizaciones eso no es nada, tome una prueba gratuita de 7 días con el plan plus 250 contactos pero llego al limite, elimine los contactos pero aun asi no me deja hacer nada y la automatización esta detenida...esa es mi duda..el siguiente plan es 2500 contactos que pasa si llega al limite de contactos la automatización se detiene?? como lo hago o que tengo que hacer porque no se esta automatizando y tengo la prueba gratuita 

Now i have a question related to facebook messenger  , i noted that i can see inside my manychat inbox all of my customers who sent messege to my page after i connect with manychat , but what can i do if i need to chat with my customers who sent messages to my page before i connect with sendpulse . sometimes i need to chat with them or send bulk messages through facebook messenger as campaign . help me to see all of my customers who sent messages to my facebook page before i connect my page to many chat please help me to solve this problemRegards ,

Hi everyone,I'm trying to send an Instagram broadcast and hitting a wall. Setup:~140 contacts, all interacted with my automation today (within the 24-hour window) Audience filtered by tag, message set to "Within messaging window"When I click "Set Live", a red toast pops up: "Mass sendings within 24 hour are limited by Meta, avoid restrictions by using Instagram DM List" — and the broadcast stays in Drafts. No other error.What I've already tried:Immediate send AND scheduling — both blocked the same way Reducing the audience to just 23 contacts — still blocked Hard refresh, incognito, reconnecting the Instagram channelPossibly relevant: my keyword automation handled ~400 conversations today (story reply automation), so maybe I hit some Meta sending limit?Questions:Has anyone seen this exact block? Is there a daily cap on IG broadcasts/messages that triggers it? If it's a rolling 24-hour limit — does it reset on its own, and after how long? The toast suggests "Instagram DM List" — but as

Hi everyone, I need some help with a Facebook Messenger + ManyChat issue.I have already set ManyChat as the default Messenger app and handed over the conversation control to ManyChat.However, when users click my Facebook Page’s built-in FAQ, @Meta AI still appears and my ManyChat Flow is not triggered.Has anyone experienced the same issue before?Does Facebook’s built-in FAQ bypass ManyChat even when ManyChat has full Messenger control?If yes, what is the best practice? Should I completely remove Facebook FAQ and rebuild the FAQ-style questions using ManyChat Buttons or Quick Replies instead?Appreciate any advice. Thank you!

Hey Manychat pros! 👋I’ve built a Chrome extension designed to make managing live chats faster and more efficient. After using Manychat myself, I noticed areas where productivity could be improved—and that’s exactly what this tool aims to do! 🎯 ➡️ I’m looking for beta testers who are willing to try it out and share their feedback. In exchange, you’ll get free lifetime access to the extension, including all future updates! 🙌If you’re interested in being a beta tester, drop a comment or DM me! 🚀vlad@gatewell.cotelegram: @virtualmechanix 

I set up an automation for a post where if people comment with “don’t stop”, the automation should message the commenter. Its currently not working for anyone who comments “Don’t stop”.The automation config claims that the trigger words are case insensitive. This is either wrong or there is a bug. Its very frustrating that I’m paying $25 per month for a broken automation! This is the post: https://www.instagram.com/p/Da28V64NkG9/automation: https://app.manychat.com/flowPlayerPage?share_hash=1075147_0eb9e2165edaffdea4041c50ea54b5b8c3b437a9

I connected my WhatsApp number to ManyChat using Coexistence, keeping the Business App active on my phone alongside the automation.After activating a flow (tested with both Default Reply and a keyword-triggered automation), incoming messages from customers started showing up as already read on my phone, even though I hadn't opened the conversation. This happened even with messages that didn't match any keyword.When I disabled the automations, the behavior stopped. Messages went back to showing as unread until I opened them manually.I've seen a couple of other threads here mentioning similar symptoms after connecting via Coexistence, so I'm trying to understand:Is this expected behavior tied to how Coexistence syncs read status between the app and the Cloud API? Or is it specific to how ManyChat processes incoming messages? Is there any setting that prevents this?This is a real problem for my daily workflow since I can no longer tell which conversations I've actually responded to. Any i

This is my first day with Manychat, and I am having no luck with it. I have connected instagram and have set up a Auto-DM links from comments, but nothing is working, Where do I start to fix 

Minha assinatura no Manychat, está paga, a cobrança foi gerada no meu cartão, e consta nas faturas do manychat, porém, minha assinatura consta como EXPIRADO, e não me permite utilizar as funcionalidades pelas quais pago para usar. Já tentei fazer todos os passo a passos enviados pelo chat, simplesmente nada funciona, estou há 5 dias sem sistema, e isso está me prejudicando, pois são 5 dias sem leads recebendo contato.

I’m wondering if the below is possible through manychat, and what the set up looks like. Facebook Lead Form Ad > Instant Form Submission > Chat Started with Manychat  I’m running into mixed answers online around manychat not being able to propergate a conversation from a lead ad. Also wonder on campaing set up on meta side if you opt for conversations through a message campaign or lead forms, then start a conversation. 

  Stuck in a ghost Instagram connection loop — need a mod/human to help I’ve spent hours trying to fix this myself and I’m hoping someone from the team can point me in the right direction. What happened: • Logged into ManyChat originally, tried adifferent login later, got told my Instagram was already connected to another account• Signed back into the old account via Facebook (I didn’t want to use Facebook login at all, but it was the only way back in)• Disconnected Instagram from that account — ManyChat shows it as removed• Checked Instagram > Apps and Websites — nothing listed, confirmed clean on IG’s side• Also removed ManyChat from my Facebook Business Integrations• Despite all that, ManyChat still shows Instagram as connected through the OLD method, and every time I try to reconnect via “Via Meta” (needed for the Unified Instagram Onboarding flow), it just loops back to the same Meta screen without completing What I need: • The Instagram connection cleared/reset on the backend

How do I make it so I can send a reel link through IG dm’s with manychat and it actually take them to the app instead of the desktop? I have tried a lot of things but nothing is working.

Why can I find the class with Kristen bousquet today

My Instagram integration is working correctly. Keyword automations and DM triggers work, but the 'When someone new follows you' trigger never fires. I have already reconnected Instagram, and new followers are not triggering the Follow to DM automation. Could you please check whether Follow to DM is properly enabled for my workspace?

Hola a todos, deje de usar manychat hace mucho tiempo y ha cambiado varias cosas, no puedoactivar el disparador para conectar la automatización con mi anuncio me sale error, nose que añadir o que quitar para poder activar el disparador. 

Hola, tengo una automatización activa de Auto-DM de links desde comentarios, la activé hoy, pero el post ya tenía comentarios de días anteriores, cómo hago para que se respondan los comentarios anteriores y se envie el DM a esas personas que ya comentaron?

 I want to cancel payment verification, but it has stuck on my account. Moreover, my account status has changed from PRO to FREE (Expired). 

Hi,Comment to DM automation is almost not working at all on my accountI have tried resetting permissions and doing a hard refresh of the connection in MBS, (as instructed by the automated support) but still nothing.And also just to clarify:Send a message is set to “Private Reply” permissions are refreshed It works on SOME accounts 

Minha automação está ativa mas não envia as mensagens para o público!!!!!  

Comment to DM feature for both IG and FB is not working for me. This appears to be a manychat issue. Please confirm if this is a known outage and the fix.

Our Messenger flows are not working properly. More specifically, it seems like the contacts are clicking our buttons we have set up in our messages, but the flows aren’t continuing down the path in the flows. Anyone else experiencing this/any troubleshooting steps I can take?

Recently, I create the auto-link, it shows live but when I test it and set it “please the comment we will sent the link to you.”> “Set me the link”, the ManyChat can’t reply on the comment but also DMs…Is there anyone knows how to solve it?

Since I have an odd issue on ManyChat which is the automation is not work, I tried to send them with this link to get any help, almost one month, they seem not reply me yet, have you experience it? How should I do on next step if they no response and the automation is not work.

Hola, hace días me suspendieron la cuenta de mi emprendimiento digital. Y no recibo respuesta del área de revisión. Esto me está complicando y atrasando muchisimo. (Además de que ya aboné un plan anual para trabajar con Manychat)Qué puedo hacer??Agradezco ayuda. Gracias.