Ask and troubleshoot

Recently, I interacted with a ManyChat automation that asked for my name, and after I replied, the bot started talking to me using that name — like a nickname. I’d love to learn how to set up that same feature in my own automation.Do I need to use ManyChat AI for that, or can it be done in ManyChat Pro?If there’s a tutorial or blog post explaining this step by step, please share the link!

The Follow to DM-Automation is correctly installed though nothing is happening. I know it is a beta, but at least give us some context. Does anybody have any advice? Nothing seems to be working.Thank you!

I’m running into a major issue where buttons are not working and I’m also not able to send people through an automation to “fix” the issue.

I registered for the Instagram Summit and received a calendar reminder with the link. However, when I click on the link and enter my email address, it says my email is not found. I have tried all 3 of the email accounts I use for personal or business use just to be sure, but none of them are working. I double checked my card statement, and I was definitely charged for the event. That and receiving the calendar invite with the link let me know that I did indeed register. I’m not sure why it’s not letting me in :( Any suggestions?? 

I’m in the USA but I get the ‘TikTok doesn’t have Manychat for your country yet, but we’ll keep you updated’. Huh? As far as I can see, it is available in the usa. I’m not on a VPN, just to anticipate that question.

My instagram automations are suddenly not working though i am a pro user of manychat.It was working whole day yesterday but since last night, nothing is working.When people are commenting on my reel , they get an opening DM but when they click on “Send me the link”, nothing happens after that.

https://www.facebook.com/settings/?tab=advanced_messagingnow when i try setup the handover protocol is disabled and i receive the message “Handover Protocol is disabled while we migrate to Conversation Routing.” - i don't know more what to do. :(

I would like to use automation for a post, which would require the follower to provide their email address, but it seems that this is a mandatory requirement. Let me explain:It seems that the user is forced to send me their email address in order to receive something in return.In automations, I would like the email request to the follower not to be mandatory or, in any case, to be optional, even if something is provided in return.Because it seems that the flow is:DM from the followerEmail request to receive the link or tool.Am I missing something?

My rules that triggers automations when i add tags to users stopped working 1-2 hours ago Refreshed permissions and everything, its only when tags are applied to contacts. Something is not working properly

Hey everyone,Is anyone else having this issue lately?My flow worked perfectly before:1️⃣ User comments “skills”2️⃣ They get a DM asking to reply “cypher”3️⃣ When they reply “cypher,” the flow should continueNow nothing happens after they reply.If I reply “cypher” myself, the next message appears — but it still says the user isn’t following me (even though they are).I already refreshed permissions 3 times, nothing changes.I’m getting 50+ DMs per hour stuck like this, it’s chaos.Anyone else seeing this bug or found a fix?

MEU FLUXO DE MENSAGENS PARA NOVOS SEGUIDORES NÃO ENTREGA DPS DO PRIMEIRO BLOCO (ENVIAR MENSAGEM) A AUTOMAÇÃO PARA NAS ALTERNATIVAS, POR QUE? COMO FAÇO PARA RESOLVER?  

I’m in the process of setting up a new Facebook ad, but the automation I configured earlier doesn’t seem to be functioning. Could you please check what might be causing the issue?  

Since a couple of days the buttons are not working on Instagram DMs. If you tap on them the automation does not start. Can you please fix this asap, as we are loosing customers sales due to this. Thanks

Hi, I have this json  {"code":1,"message":"Ok","data":{"winner":false,"play_id":12}}White the response mapping I can read code and message but not winner and play_id.I use $.data.winner as selector for example and only code the the other field that works.If I print the custom field assigned to winner is empty.Could if be a format issue? winner is a boolean and the custom field is string.How can I debug it ?Many thanks.

Hi everyone,do I add my WhatsApp phone number to my WhatsApp Account on Meta Business first before connecting it to Manychat? Or do I add it with Manychat directly?Thanks!BestTimo

Okay so I have made a bot for dentist now the issue is it is only getting the data of 1 doctor from google sheet for example if teh category is Cleaning & Scaling there are 4 different doctors, I want people to choose any of them according to their choice but it is only letting me pick 1 doctor which is on the top of the sheet. Picture attached.my idea is to show list of dr with timing & fees according to speciality. Please guide how to get more then 1 Dr’s in manychat from google sheet?Regards,

Hey everyone!I'd love to use the manychat automations for email list growth but I'm concerned about GDPR compliance. When we connected manychat to Active Campaign people got added to the list but they didn’t receive the email for the double opt in which is mandatory in Europe. Does this not work with manychat? What’s the best way to use manychat for email list growth while also staying GDPR compliant.Thank you in advance for the help!!!

Quando eu tento conectar a automação já criada dentro do Manychat, ela não aparece lá no Gerenciador.O gatilho da automação já está ativo e definido para “Usuário clica em um anúncio do Instagram”Dentro do Gerenciador, eu vejo isso:Até alguns dias, esse tipo de gatilho estava funcionando, agora, não consigo usar na conta dos meus clintes.Alguém saberia resolver?

when i test this automation from my personal account to see if it works, I never get sent the last message.  Can someone advise if this automation is working by looking at the way I have it set up?

Algumas automações apenas pararam de funcionar entre os dias 04 e 05/09 e ainda não voltaram. Chega a primeira mensagem após comentário na postagem, mas a automação não vai adiante. Já atualizei as permissões, mas até agora nada.Alguém passando por isso ou sabem como resolver?

Hola, intento crcear una automatización de responder comentarios y enviar un mensaje directo al usuario que comento pero al seleccionar la publicación que quiero automatizar me pone: ¡Aún no has publicado nada! Pero tengo mi cuenta de instagram conectada y ya hice antes varias automatizaciones y me funcionó bien nose porque ahora no me salen las publicaciones de mi instagram, adjunto una foto para que vean y a ver si me dicen el error 

   I can’t see any option which will let me see where the reqauest has been sent, I tried updating the Permissions as well but can’t figure out the wayCan anyone guide me outI followed these docs as well but all in vainhttps://help.manychat.com/hc/en-us/articles/14281291094428-Can-t-connect-Instagram-to-Manychat If anyone expereinced this, kindly let me know to working solution

Hey, I have created a payment link for Instagram with the Buy Button and stripe but the payment link generated is very standard (with standards fields, fonts, no Apple pay, google pay nor Link, no branding). How can we customize payment links through buy button with Stripe ?Thank you !

Olá, configurei inicialmente o whatsapp de um cliente (padaria) para criar diversas automações de atendimento (Whatsapp e Instagram..)Porém o pessoal da loja as vezes precisa acessar alguns clientes para falar com eles para follow up de status ou até mesmo para falar com fornecedores.Minha dúvidas são: Como falar com esses contatos sem ser através de mensagens padrões cadastradas na plataforma e ter que aguardar o cliente responder? Pois na mensagem padrão não conseguimos inserir informações personalizadas (exemplo número de pedido, ou algo mais específico) e ter que aguardar o cliente responder pra poder enviar o que realmente é importante seria um problema de atendimento..   Como falo com meus fornecedores de forma ilimitada sem estar dentro dessas 24hrs?Vi que existe uma forma de o contato "aceitar" receber mensagens de forma ininterruptas, como funcionaria essa funcionalidade?Agradeço desde já o ap

Boa noite,Estou com uma dúvida sobre o uso de mensagens modelo.Queria saber se é possível fazer uma personalização nas mensagens, por exemplo, enviar manualmente para cada pessoa/paciente colocando o nome do médico, a data e o horário da consulta.A minha ideia seria usar um modelo de mensagem para inserir esses dados manualmente antes de enviar para cada pessoa.Existe alguma forma prática de adicionar essas informações de forma individual dentro do modelo, já que até agora não consegui fazer isso funcionar.