Ask and troubleshoot

My client asked me a messy request, fine. So I need to duplicate an automation and I already know about the option.But duplicating an automation only creates an empty shell! I have two dozen bubbles/cards/whatever and only the trigger and first bubble appear in the “duplicate”. This needs to be fixed!

As the title says, im unable to remove telegram bot from account. I have admin role (not owner), but the “remove” button isnt there for me. Then i created a second account, added a telegram bot and the button to remove does show up, but in the account i need to remove its just not showing. Me or even the person who created the connection cant see the button (we both have Admin role). What can I do? I need to solve this problem please help.

Hi manychat communityI am having an issue with some of my flows where the public reply to comments is not appearing. The setup is shown below so it should work on all posts after they comment either Timing or Pluto. I have 3 posts in total where I want this flow to work on. All of them mention the CTA of “Timing” in the video and are getting replies:For example in video one it seems to work fine: In Videos 2 and 3 however it seems to not be responding. Any reason why this is the case? 

If I only create the ad on Facebook and Instagram, does the automation work for the comments on the post, or do I have to create the post on Facebook and Instagram and then create the ad for the post?

Good evening. I'd just like to know specifically what the consequences of the "Delete WhatsApp account from ManyChat" button are. I've received support information and research, but nothing is conclusive or straightforward.I need to know if:Selecting this button will erase the ManyChat message history and contacts, and free up this number for use in any other meta developers app. I say this because I need to free up this number, but I want to have the history and contacts saved in ManyChat so I can still consult them when needed.

I’m building a system in ManyChat where multiple live agents share conversations, but each agent can only handle one active chat at a time. Instead of relying on math operations or agents manually flipping their status, I’m using global bot fields as “slots” — for example, A_Slot_Free, B_Slot_Free, C_Slot_Free. When a user asks to talk to a human, the bot checks which slot is available, assigns the chat to that agent, and flips the slot to “false” so nobody else gets routed there. When the conversation ends or escalates, the bot flips the slot back to “true,” making the agent available again. Since I don’t have enough resource to purchase the inbox subscription, is there other way to solve this predicament.

HiWe just created an IG automation to send a link to a file (hosted on Dropbox) if anyone replies to a post with a trigger word. It works in that the reply DM is sent, but clicking on the button brings up a screen that has the “Redirecting” message, and nothing more happens. The bottom of the screen says “You’re being redirected to … [url of file]” so I can click on the URL to get to the file, but … shouldn’t the “Redirecting” screen actually go away at some point and redirect itself?Thanks!

Hello,I am from Iran and I am trying to activate the Trillion / VIP plan. However, I receive an error saying that my card is not accepted (I only have Iranian bank cards).Could you please let me know what payment options are available for users in Iran? Do you offer local resellers, vouchers, or any alternative methods of payment that I can use to activate my subscription? Thank you very much for your support. Best regards,Koohyar.rice 

I'm experiencing instabilities in the live chat and don't know where to ask for quick support.On the status page https://status.manychat.com/ there's a button to report a problem, but it takes you to a page for asking questions.I need to know where to report a problem where we need quick solutions. Like me, many people use Manychat for support on WhatsApp and other channels. If it's down or unstable, we lose our support flow.I'd appreciate it if you could check and let me know where I can quickly report a problem.Thank you.

I’ve searched posts on here and have not found the issue I am experiencing.   I have a trigger set up to send a reply as private with a button to press that gives permission to continue.  I’m using an Android phone to test.  I comment on an IG account with the trigger word.  The message comes back to my DM displaying the button just fine.  Pressing the button just echoes back and does not continue the automation.  I have tried with a direct button and as a quick reply.  I’ve gone through all the troubleshooting, permissions, refreshing connections, removing MC and re-adding.   

Como atribuir automaticamente ao primeiro atendente que adicionar a tag a um cliente? hoje eu tenho essa automação em anexo porém a conversa acaba sendo atribuída a segunda pessoa que adiciona a tag muita das vezes acontece isso  

Eu gostaria de saber quantos atendimentos um agente assumiu, como que eu faço pra poder medir isso e poder ter essa métrica?

Hey everyone! 👋I’m totally new to this world and spent the last few days building an automation in Manychat using a webhook to Make, so that I can send messages into a Telegram group.Quick backstory:We run a thrift shop, and whenever we post new stock on Instagram Stories, people either reply to reserve items or order directly for delivery. My idea was to create a chatbot that gets triggered when someone replies to a story → collects their info → and then sends it into our team’s Telegram group, so we can confirm whether the item is available or not.I almost have it working, but here’s the problem: when the requests show up in Telegram, there’s no way to tell which story/item the person is actually talking about. Ideally, I’d love to include the picture from the original Insta story in the Telegram message, so our team can instantly see what item the request is about.I’ve already spent hours trying (chatgpt,

I have about 12,100 active contacts and 8,879 inactive contacts in my ManyChat account (screenshot attached). But when I go to send a broadcast, it only lets me reach 73 people.I’m confused — what’s the real difference between active vs inactive contacts, and how do I make sure my messages go out to all of my contacts instead of just a small fraction?Do I need to re-engage my inactive contacts, change settings, or is there a platform limitation I’m missing? Any guidance would be much appreciated!  

Problema:Configurei webhook Hotmart enviando dados para Make, que está conectado ao ManyChat. O cenário do Make executa aparentemente sem erros, mas as mensagens WhatsApp não chegam no cliente.Objetivo:Disparar mensagens automáticas via API do ManyChat para eventos da Hotmart:Compra aprovadaBoleto/PIX geradoReembolsoCancelamentoAbandono de carrinhoQual a forma correta de disparar mensagens via API do ManyChat quando o Make envia dados? Os flows estão sendo acionados mas mensagens não são enviadas.

Inicialmente o tema deste assunto seria uma pergunta, porem, consegui resolver e como nao achei nada explicando em detalhes deixo aqui caso alguem precise, ou seja, se vc tem uma automação e estar tendo bloqueios pois sua automação precisa de mais que 10segundos para retornar os dados entao este artigo é para vc. Para contornar o problema do bloqueio de 10 seguntos tive que fazer a implementação assincrona aonde na automação dentro do manychat eu uso uma webhook apenas para ser o gatilho e coletar o User_ID e a Mensagem. Apartir dai fiz a implementação dentro do meu N8N e fiz os seguintes passos:1webhook node > 2Set node > 3http request to flowise > 4http request to manychat Api 1- recebo os dados da webhook coletados dentro da automação do manychat2- seleciono e armazeno apenas o ID do usuario e a Mensagem enviada por ele.3- Faço uma requisição http para o meu flowise auto-hospedado e ali ele pode esperar o tempo que quiser

En la opción de protocolo de traspaso solo aparece la opción de instagram, no sé si tengo que borrar todo y volver a configurar Facebook desde cero o hay alguna solución, los pasos que ya intenté son los siguientes:En mi perfil - > integraciones comerciales → Activos → Ver y editar → Establecer todos los permiso y guardar.  En mi página de Facebook Business → Configuración de la página → Mensajería avanzada → no aparece manychat, solo aparece instagram y no sé como quitar Instagram para agregar manychat.  

so I want to have a clear vision on the contacts in manychat because every time you have a dm it should save as contact but i tried sending some manual dm to check that out and I see that is at 0.I know manychat charge per contacts per month and that every DM coming in should be a new contact automatically is that only from paid plan or even is it only from the automation when a dm comes and start with the automation?

I have an auto DM set up for a specific post of mine. It says “Comment the word pool” and i created the flow from scratch. It was working when I first tested it but, not it is not sending. I believe it can be due to two reasons:  I ran an IG boost on that post and it got denied so Meta is blocking auto Dm’s   I have been commenting TOO much from my test account Screenshots of automation are attached.  

Hi!I am keep getting the following error: “Muds the realtor already connected to Muds.Switch Instagram to continue with another account or request access from the owner of Muds.” Can someone please help me with the step by step guidance, think of me as a noob.  See the screenshot below:Thanks

Hello, I configured a simple automation here : So far, it works. It's the next step that doesn't work: When the person clicks on the "Envoie moi le lien" button, the "DM with the link" step is not triggered. I refreshed the permissions, checked that everything was in order via the help center, and it is. I'm a little desperate, could you help me?

From this post:It says it is resolved, but after publishing my reel and adding the quick reply button, I have tested in multiple divces that the DM does not in fact contain the quick reply. What am I doing wrong, if this has already been marked as Resolved?

Estou com esse problema desde ontem!As mensagens não estão sendo enviadas pelo Manychat para o Instagram.Atualizei as permissões e recebo essa mensagem.Alguém já passou por isso?Agradeço muito!Fla.

Olá, estou com um problema na minha conta.Me foi cobrado o valor de R$249, que até onde sei, pela tabela de usuários, eu teria direito a até 2500 contatos.Acontece que estou com a informação de 497/500 contatos já utilizados no meu dashboard da central de cobranças…vejam só: Por certo, eu deveria ter acesso a 2500 contatos, e não apenas 500. O que houve de errado?

As usual, Manychats monthly downtime has started. WhatsApp automations are not triggering. I cannot wait until another product comes along. This has been like the 5th issue with manychat affecting our business in the past few months. Supports been OK - sometimes great - but the lack of actual fixes is mind boggling. No report on the status page either. Status is showing 100% uptime. What a joke.