Ask and troubleshoot

Hi allMC tells us to setup CAPI so that it connects to an engagement campaign that uses ‘message destinations’https://help.manychat.com/hc/en-us/articles/14580897414300-Conversions-API-CAPI-integration MC support has confirmed to me that only engagement campaigns work (not sales or lead campaigns) My problem is that Meta support says that CAPI events will not be used as optimisation signals for an engagement campaign with message destinations (CAPI events will only be used for reporting). See 2 attached screenshotsCan somebody please tell me. Is meta support wrong? Or is it really the case that ManyChat CAPI events do not actually optimise the results of the engagement campaign?

I’m using many chat only for Instagram and I have so far less that 100 followers atm, i’m just starting, my understanting is that below 1K manychat is free, but when trying to set a second automation using same features it prevent me to do it. Just want to know if the free plan allow to do all the automations needed without any restrictions. Thanks

Hi everyone,I’m trying to connect my WhatsApp account to ManyChat.However, when I reach the point of adding a Business Portfolio and I select the portfolio from my Meta Business Suite I get the following error:GraphQL server responded with error %s: %s %sDoes anyone know how I can fix this?Thank you!Camilla

The countries that can use coexistence has been updated. Manychat doesn’t show this should I still try to set it up? (From the UK)

When are you going to add carousel element for WhatsApp Templates?

Hey so my sms trigger this was working, but its not working anymore, my account is on trial, also I have done 10dlc and verfied everything, retried after 2 days, still its not working, it was working VOIP messages, but it triggeres but message is not sent, checked twilio the logs are not there for outgoing, anything that can be helpful not sure why? and how do I contact manychat team????

Hi everyone!I'm looking for a way to make my WhatsApp AI Agent automatically detect and know the current date and day of the week. I need it to update itself day by day without manual intervention.Specifically, I want the AI Agent to:- Know the current date (e.g., October 30, 2025)- Know what day of the week it is (e.g., Thursday)- Be able to answer questions about tomorrow correctly (e.g., if someone asks "what day is tomorrow?" it should respond "tomorrow is October 31, 2025, and it's Friday")Is there a way to achieve this within ManyChat itself, without relying on external tools or integrations? I'm looking for a solution that automatically updates every day so the AI Agent always has accurate date information.Any suggestions or guidance would be greatly appreciated!Thank you!

Hi, Contacts are not showing up, even after typing the name. In the contacts section is there, I tried also sending more messages to that account but still not showing up. What’s the problem?  

When I progam an automatic message in Instagram, it just let me add a link but not a pdf document. How can I do that?

For the past month, my Instagram ads have been duplicating. We have gone through it multiple times and confirmed that we only had 159 people message but meta is saying 270 people. As you know that is a really big difference and can affect the cost of the ad by double.  They are saying this is an issue with manychat. I've never had this issue before, I've been using this for months now. Has anyone else had this issue? They were basically refusing to help me because it's not their problem. They're saying.

Hi everyone,My Instagram DM automation was working fine before, but the messages weren’t being delivered to the Primary inbox.I added the opt-in, and it seemed to work at first. However, now no messages are being sent when people comment on my posts.Is there currently an issue with Instagram automations?

I have tried everything and I keep getting the following error. I have permissions right, automations work on everything else but not for this. I have other clients it works for but not this one. Anyone get this error before?This happens when it tries to login to IG to verify the follower setup. 

🚨 Pessoal, preciso de uma ajuda!Minhas automações não estão disparando áudios (mensagens de voz) no WhatsApp, mesmo com tudo configurado certinho.Alguém já passou por isso ou sabe o que pode estar causando esse problema?Será alguma limitação do próprio ManyChat ou algo relacionado à integração (ex: WhatsApp API, provedor, etc)?Agradeço demais se alguém puder me dar uma luz! 🙏

Hey there. I want to creat only one trigger that “Message doesn't contain” “+”  in “Automation in Tiktok”. But nothing happens. Is it working?

I have a pro account and am unable to click the go live button. It is blue, but when I click it stays blue and nothing happens. It is extremely frustrating because I have been paying for pro for years and I finally got a viral video, during the video going viral I was unable to set up the many chat. So thousands of people commented and never got delivered the lead magnet. I am frustrated because I don’t want to remove the video and risk losing all this traction but the dm automation is not working and I have been trying different options for over an hour. I refreshed all permissions, delete other automations, refreshed the page, started the automation over. So far nothing has worked. Has anyone else ran into a similar problems and how were they able to solve it

Hi All,I’ve set up an automation for when I go live on IG,I’m testing it now - going live with close friends,And it’s not working,My automations for reels and posts work fine,Any ideas welcomed!Thank YouJay

ManyChat botum otomatik olarak yanıt veriyor, ancak dinamik bir yanıt oluşturmak yerine her mesaj için aynı yanıtı göndermeye devam ediyor. Bunun sebebi ne olabilir?  Her şey doğru ayarlanmış gibi görünüyor ve başlangıçta sorunsuz çalışıyordu. Ancak şimdi Instagram üzerinden bir soru sorduğumda bot her profile aynı standart yanıtı gönderiyor. İşin garip yanı, her şeyin hala düzgün yapılandırılmış gibi görünmesi.

Hi Lainie here, just started Manychat and learning the ropes. I have set up Tiktok and IG, learning all the time. I just am so excited for 2026! HELP Have a top day? Lainie 😁

Is it possible to change the button text color? It isn’t visible in dark mode on my Macbook Pro.  

I had a simple dm automation set up and it stopped working the other day. When I test it, it works. But it isn’t triggering. I’ve tried refreshing permissions and even creating the same automation with the same keyword. I can’t get it to work.

I’m seeing WhatsApp template messages show as Sent, but Delivered stays at 0%. Other templates deliver fine with the same audience and setup.Already checked: Using a template send (not free-form), both inside/outside 24h window Contacts active/subscribed, E.164 format Template language/version consistent All placeholders populated Questions: Any known causes for “Sent but not Delivered” on templates? Specific log/error codes to look for that pinpoint the issue? Proven fixes/workarounds you’ve used? Thanks in advance! 🙏

I’m unable to view or activate the Live Chat Analytics feature, which is described in the documentation linked below. How can I enable it?https://help.manychat.com/hc/en-us/articles/14281089062044-Live-Chat-analytics

I just tried using an automation for TikTok, but wanted to verify. It looks like we can’t send active links in the DMs and just have to redirect them to the link in our bio? I was trying to collect emails but I’ve been getting and error with any and all emails sending through my verified domain, which means the only other means of delivering a freebie is through the DM’s, but I can’t connect a link to a Google Doc or my Stan Store. Am I missing anything? Additionally, does ManyChat have any insight to the potential TikTok ban? I’m concerned about spending much time on my TT account if I only have 2 more weeks to use it. Thanks so much!!