Ask and troubleshoot

ManyChat is probably the single-most hated thing I have to deal with being a content creator.  I don’t know how ya’ll figure this out.  I have a large following and the amount of missed DM’s and misfirings is embarrassing.  Trying to find answers on community boards has been time consuming and frustrating.   I’m just deleting it altogether unless I can chat with someone from ManyChat about how to set things up properly.  I’ve had ManyChat for a few years and no matter what I do, or how many times I refresh permissions, or how many times I connect and reconnect my profile, it still gives me SO MUCH grief.  I’m at a complete loss, ManyChat, for the love of God get a support center. 

Please add a way to send clients dms whenever they comment a certain word please can it be possible?

I am currently using Manychat primarily for a single purpose — to set up a trigger that sends an automated reply when someone messages my Facebook Messenger. At the moment, I am on a Marketing Automation plan that costs $25 USD per month.Since I am not utilizing any additional features beyond this basic auto-reply function, I would like to ask for your advice on how I can reduce my subscription cost, or if there is a more suitable plan that meets my limited usage.I would appreciate your guidance on how to proceed so that I am not paying more than necessary for features I do not use.Thank you very much for your assistance.

I use Manychat for automated DMS only, i dont need or require to have a repository of my previous contacts, and im getting charged wayy too much money because i now have 5k+ contacts, I got charged $80+…. For my use case where i only need automated dms, is there a way to reduce the amount of subscribtion im paying? 

I am beyond frustrated.   Customer Support is horrific.  I have been waiting for over 6y weeks for a sup[port issue to be resolved.  About every 10 days someone responds - they clearly do not understand the issue and provide AI answers.    HOW DO YOU GET HELP????????

Olá!!Tenho uma dúvida sobre as automações, alguem pode me ajudar? Criei uma automação simples, a ativação é feita com comentário no post, enviando apenass informações e ao final redirecionando para o nosso site. Tem vezes que o botão da resposta rápida não aparece para o usuário que entrou na automação. Utlizamos a versão pró, mas uma parte dos que comentam a palavra-chave no post, recebem apenas o texto descritivo inicial sem o botão para continuar a automação. Alguém sabe dizer por que este “bug” acontece? ou se faltou configurar algo?

Gostaria de ajuda, quero externo do meu dinheiro pois cancelei a assinatura Pro, porém reativaram sem meu concentimento e me cobraram 69 dolares.

Hola, estaré sin conexión pronto y quiero seguir avanzando con los flujos. Probé quitar el wifi de mi computador para modificar y sí se puede, pero luego arroja un error de conexión (Dice: “Algo salió mal en el servidor. Por favor, inténtalo de nuevo.”). Alguien sabe si se pueden modificar los flujos de manera offline y luego se guarda cuando se vuelve a conectar? o queda en el punto donde último tuve conexión?  Muchas gracias 

Necesito ayuda ya que me aparece este error solo cuando quiero responder mensajes en Instagram.

¿Puede un chatbot de Manychat hacer llorar a alguien? (para bien) 💙 Pues les quiero compartir este caso que me emociona mucho, porque lo logramos gracias a la herramienta de AI de Manychat.Nuestro cliente G.Martell (la universidad de música más grande de Latinoamérica) quería algo especial para celebrar el Día del Padre, así que creamos “Martellín”: un compositor digital con IA que ayudó a estudiantes y leads a escribir versos musicales personalizados para sus papás, todo dentro de un flujo en Manychat. Y esto fue lo que logramos:📈 La mejor campaña del 2025: el engagement creció un 67.5%💬 Los mensajes fueron hermosos y emotivos😭 Algunos usuarios nos dijeron que sus padres lloraron de la emociónFue una experiencia muy linda que nos recordó que, cuando la IA se usa con intención, no solo automatiza: también conecta.Gracias a Manychat por hacer posible construir algo que realment

Explico el problema.- Quiero evitar que me de error una automatización por culpa que un usuario introduzca datos que ManyChat no acepta y ManyChat me pause la automatización y deje de funcionar para el resto de usuarios.- En ocasiones me encuentro que algún usuario se vuelve a registrar de nuevo en mi web, eso provoca que vuelva a lanzarle la función CreateSubscriber de ManyChat.- En mi cuenta de ManyChat sólo puedo guardar el Whatsapp ID (Teléfono de Whatsapp), pero no el Teléfono.- He creado una campo personalizado "phone_cliente" (field_id=13170369) donde guardo el teléfono del cliente.- Desde Make hago que el teléfono tenga que incluir un 34 delante pero pueden seguir colándose errores como un teléfono inventado...- Desde Make el siguiente paso era hacer un HTTP Make a request GET donde utilizo la URl https://api.manychat.com/fb/subscriber/findByCustomField?field_id=13170369&field_value=[Teléfono] y busco a ver si lo encuentra- El pr

Please how to do I check the status of my ticket on my account?

I have just signed up with the free plan to test manychat. I sent a message to the linked whatsapp number. I can see the message in the live chat tab (area) but I cannot reply. It keeps giving me an error message to activate pro as marketing pro subscription is required to perform this automation. If I cannot live chat in free, what can I do?  

Hi Team, Can I get .JSON files integration/uploads activated on my account? I have everything built, but want to upload and integrate as quickly as I can. This is for page - “Brandon Beeson - Four Stars Ford”  Thank you!  Cheers,Brandon

¿Alguien tiene conocimiento de por qué se dan estos “Contacto desconocido” en el área de conversación de Manychat? Gente de Manychat ¿alguna respuesta?

¡Hola!Hace poco mi número de WhatsApp Business fue suspendido por Meta por error, el problema fue resuelto luego de una apelación. Todo fue un error de los sistemas de Meta. Sin embargo, ahora estoy teniendo dificultades para volver a conectar mi número de WhatsApp Business con ManyChat. Actualmente mis automatizaciones no funcionan debido a ese error, ya refresqué y nada, sigue sin funcionar. Alguien que me pueda ayudar, por favor. 

Hi everyoneI'm using the ManyChat API endpoint https://api.manychat.com/fb/sending/sendFlow and I want to trigger a flow using the flow_ns parameter.Can someone please guide me — how do I find the flow_ns value of a specific flow?I've looked inside the flow editor but couldn't locate it.Thanks in advance!

 Hello 👋 I want to create an automation that works like this:Trigger: Someone mentions or tags our business account (@business) in a comment on another person's or business's Instagram post Detection: Manychat detects this mention/tag even though it happened outside our own posts Action: Automatically send a DM to the person who tagged us Message : Thank them for the mention and potentially start a conversation flow Reply in the comment section: Thanks for mention and tell that we have DM themHas anyone successfully set up something similar? /Rasmus

Consigo colocar uma caixinha de chatbot do manychat dentro do meu website, para o cliente me chamar por lá em vez de ir pro Whatsapp?

I cant do it on zapier.

Hello, I’m just getting started with manychat on my instagram page.  I’ve been observing that the opening DM with the link (“send me the link”) doesn’t work on desktop instagram apps. Only mobile.  Clicking that link in the desktop app only refreshes the chat page, without advancing to the next step of the automation.  Can anyone confirm if this is normal behaviour?  Any suggestions to fix it?(if you want to test it you can comment on the reel at https://instagram.com/theprocomposer)Thank you!Robbie 

I did a lead magnet on instagram and got a lot of emails to my direct messages, too many to copy and paste to a spreadsheet. When I am in contacts I can see the emails if I go into each contact, but how do I export the emails all at once so I don’t have to copy and paste them over to my CRM? 

ManyChat is replying to the wrong posts. For example, I posted a reel today, and whenever someone commented, it replied with an automated “Sent to your DM’s!” message. The problem is that I did not set any automations up for this new post, and none of the words in the comments made by followers were keywords attached to any automation I had created. Is there a way to troubleshoot this? 

Olá a todos!Gostaria de saber se o Manychat possui a opção de inserir um Livechat em meu site (Wordpress) ou se existe algum plugin de Livechat que pssua integração com o Manychat?Antecipadamente agradecido.

If connected to ManyChat via WhatsApp Business Coexistence, can I continue to receive and make calls on the WhatsApp Business App?I know all other forms of connection will probably not allow me access to voice calls anymore. We are a small local business owner, and certain features on WhatsApp Business App is very important for us - think Voice Calls. Some customers (and demographics) prefer to call us over message. That being said, we still want to use automation to help with certain top related questions. I was excited to find that WhatsApp Coexistence finally existed. To make sure the platform and Coexistence feature suits us, I have been reading up on the feature (both at ManyChat, Facebook Developer, and other platforms). However I am finding conflicting information about Voice Calls.Can anyone that is using WhatsApp Coexistence on Manychat please share their experience? Are voice calls still available? Has it been helpful for your