Ask and troubleshoot

Conforme orientações do próprio suporte segue o que já fiz para tentar resolver:A conta do Instagram foi conectada após 14 de junho de 2024.1. A conta do instagram é profissional.2. A configuração está correta no intagram: Configurações e atividade → Respostas a mensagens e stories → Controles de mensagens → Ferramentas conectadas → a opção Permitir acesso a mensagens está ativa.3. Atualizei permissões e o problema persisteRedefini as perimissões do Facebook para a Manychat. E em seguida, atualizei as permissões novamente e nada mudou.Preciso de ajuda urgente. 

Hola! Tenía Manychat enlazado a otra cuenta la cual he eliminado y no soy capaz de enlazarlo a la otra, me sigue apareciendo la anterior cuenta.

Hi everyone,I'm facing an issue with list buttons not displaying custom user field values correctly. Here’s the problem:I successfully assign a value to a custom user field using the API. When I print the field inside a text message, it displays correctly.However, in list buttons, it only shows the field ID (e.g., {{cuf_12345678}} instead of the actual value) in WhatsApp.Has anyone encountered this issue before? Is there a workaround to make list buttons properly recognize the user field values?Thanks in advance!  

Hi guys! We have this automation using WhatsApp, we’ve created a template so we can send a message outside the 24hr window.  We’ve tested it out, we’ve received the 1st message (template) but not the 2nd message (not a template). Any idea why and how to resolve this? Thanks!  

Hello,Could someone please share screenshots of the process for sending a WhatsApp template via LiveChat? The official ManyChat article only includes one screenshot, which just shows an icon in the text area.I would like to see the following steps: How to find and select a specific template. What the template looks like when selected (including the attachment in header, variables, and buttons, if possible). How to customize the template (e.g., adding attachments and filling in variable values). How the sent template appears in the chat. Thank you in advance for your help!

Hello, I have set up an automation in tiktok where they are to send private message me a keyword to trigger an automation.  I have received over 300 messages and they are all going to my “Message Request” folder all sending me the keyword and nothing is being triggered.   Is there a cap on this?   This was working fine as of yesterday and then all of sudden no automation being triggered.  

Hi community,I was skimming through the ManyChat Swagger API docs and came across the endpoint/fb/page/getFlows It looks like this endpoint returns all the existing flows (automations) created in a connected account, which is great.However, I couldn’t find any reference to an endpoint like /createFlow or /updateFlow, which would allow us to create or modify a flow programmatically.I also asked the AI in the platform’s help center, and it mentioned that creating a flow via API is possible — but I couldn’t find any official documentation or endpoints for it.So my questions are: Is there an officially supported way to programmatically create a new flow via API? Can we update flow content (like CTAs, messages, or trigger keywords) using the API? If not currently available, is there a recommended workaround or feature planned? Thanks in advance to anyone who can point me in the right direction!

Buen día Gustavo Boregio.Actualmente estoy consiguiendo millones de vistas en mis reels y quiero activar la automatización de comentarios en ManyChat para enviar mensajes directos automáticos a quienes comentan mi reel con una palabra clave.Mi duda principal es:Si mis reels logran millones de vistas y recibo miles de comentarios al día, ¿Instagram puede bloquear mi cuenta por responder miles de comentarios y enviar demasiados mensajes automáticos al DM? ¿Hay un límite seguro de mensajes o una mejor práctica para evitar un baneo?Agradezco cualquier experiencia personal o recomendación para no poner en riesgo mi cuenta. Por cierto en una página de manychat se menciona esto:“✅ Si tu cuenta de Instagram recibe un gran volumen de comentarios, habilitamos automáticamente un mecanismo especial en el backend  para evitar que las respuestas automáticas continuas activen algún mecanismo de detección de spam.” Entonces no se si sea seguro utilizar la automatización de comentarios cuando se recibe

Estoy teniendo problemas para renovar la suscripción al plan PRO. Alguien me puede ayudar? Figura un cartel de “pasaste el limite de 1000, subir a pro” cuando hago clic me lleva a completar los datos de la tarjeta y después vuelve a la página de inicio y sigue diciendo lo mismo.

Hi! My IG (@dcmoms) has people directed to a link on my website (I have double checked it a lot), but Manychat is sending people the link to my facebook page instead. What am I doing wrong?! This started a few days ago and hasn’t been corrected. I have personally been DMing people the correct link. Thank you for any help! https://www.instagram.com/p/DTdGbs4jiSK/

Hi everyone,I’m using ManyChat on my Facebook page. Normally, when a trigger keyword is detected in a comment, ManyChat replies to the comment and then sends a private message.However, I want to set it up so that it only: Replies to the comment (publicly) Likes the comment …and does not send any private message to the user.Is this possible in ManyChat, and if so, how can I configure it?Thanks in advance!

Hi everyone,I’m on the 14‑day Trial in my current workspace, but I’ve already entered my payment details and need full Pro features (especially the Broadcasting tab) immediately. Right now the sidebar still shows “TRIAL”, and Broadcasting isn’t available. The Billing page displays my card on file with a charge scheduled for the day the trial ends.Is there a way to skip/terminate the trial period and switch to the paid Pro subscription now, or must I wait until the trial expires automatically? If the only option is to contact Support, what’s the quickest path (info to provide, form link, etc.) to get them to flip the workspace from Trial to Pro?Thanks in advance for any tips!

Conectei meu WhatsApp mas o Manychat diz que minha conta foi bloqueada pela Meta. Já resolvi a pendencia com eles mas o status não atualiza por aqui, alguém sabe o que posso fazer?

Since about 1 hour messages via API no longer send with existing parameters. Nothing was changed and suddenly it’s breaking.We are not using message tags and the type is Instagram, not Facebook. Something must be broken here on ManyChat’s side.Please let us know how to fix this asap. Thank you!

There are a lot of people who DMs us our own reels without any text and that is an unsupported message type for manychats and hence no automation is being sent to those people. There are more than 100 people who DMs us this kind of message and we are losing on all such leads. I can’t manually assign 100 dms per day to some automation.What should be the solution in such case??  

Recently, automation either fails to start or is delayed by about 30 minutes, possibly due to the Google Sheets integration. However, initial tasks like adding a tag or updating a custom field still run successfully.

Fluxo de resposta de reels com palavra chave.O usuario comenta a palavra chave. Recebe na direct o primeiro box com texto e dois botões.Ao clicar em algum dos botões o fluxo não continua. Já tentei criar novos fluxos com outros tipos de gatilhos e nenhum deles está ativando os fluxos. O que fazer?

I am trying to send automated emails via Manychat using a custom domain. I have successfully connected my custom domain to Manychat, and said domain works well when I use it on other platforms, I have even tried with two different domains from different providers and keep getting the same error, and so the error has to be within Manychat. Whenever and email is triggered, it is not sent, and I get the following message in my inbox:  A message was received from this address by our systems that had errors in the SMTPAPI header, and cannot be processed due to the following: - The IP Pool name must be a valid pool name for your account. You provided pool_verified_medium If you require assistance in working with the SendGrid API, please contact us at support@sendgrid.com  I have already tried to contact support@sendgrid.com with no luck. I cannot find any information online about how it is possible to set the IP Pool name in my account in Manychat, or what this IP address should be set to. C

Bom dia! Estou tentando cadastrar um contato visa API mas está me retornando  a mensagem: “Permission denied to import phone. Please contact support to enable this feature.”Pelo que pesquisei o motivo seria por não ter a conta PRO ou não ser um ADM mas como mostra a imagem não me enquadro nestes requisitos. 

Hello Manychat Community!I'm in search of an automatic setting for replying to Instagram DMs. I've come across templates that reply to DMs prompted by my story, but I'm interested in skipping the step of posting a story to receive DMs and instead send my desired messages directly.I would appreciate your thoughts and insights in the comments below 👇

Manychat responde comentarios postados antes da automaçao?como fazer?

Estoy configurando el chatbot, pero cuando lo pruebo para mencionar el nombre del cliente, no lo reconoce. ¿Cómo puedo solucionar esto? 

número de teléfono que se suspendió recientemente debido a una supuesta violación de los términos de uso de la aplicación me gustaría señalar que uso WhatsApp exclusivamente para fines comerciales y por lo tanto no tengo motivos para violar los términos de la aplicación solicito por favor que se realice una revisión de mi cuenta de mi historial de uso de WhatsApp para que verifiquen que no hubo violación a los términos de uso de la aplicación.Gracias De antemano por su atención a este asunto por favor no dude en ponerse en contacto conmigo para obtenermas aclaraciones si es necesario.Somos un restaurante y quiero automatizar las respuestas a mis clientes por WhatsAppPor eso decidí usa ManyChat Terminando de asociar las cuentas me aparece este mensaje que me generó muchísimo susto [Imagen 1] estuve averiguando y me indicaron que este era uno de los posibles pasos a seguir. Ya los intenté todos y aún no encuentro solución.  

I have a problem connecting my Manychat account to my Instagram. Previously, my Instagram account was already connected to another Manychat account, but I wanted to switch it to a new Manychat account created with a different email address. However, I received this message: 'Musique Media FR already connected to Musique Media FR. Switch Instagram to continue with another account or request access from the owner of Musique Media FR.'

Eu gostaria de entender a lógica de ter um whatsapp business já conectado a minha conta do Facebook Business e ao tentar conectar aqui no Manychat é recusada, porque?(Questão 1: Esse número será conectado a conta Manychat e só poderá ser usado com estratégias aqui, é isso?)Se o Facebook Business me concede a opção de fazer a conecção com a minha conta porque essa conta do whatsapp não é válida?Engraçado que ninguém faz um tutorial explicando o porque dessa situação?