General Q&A

he "interact with chatbot". Does this behavior RE-OPEN the 24h window? If so, how can I restart a specific automation? Thanks in advance!

I have been experiencing issues when launching my broadcasts. For the past two days, I have scheduled and sent them live to a specific number of people. The execution appears to work, and it shows that the message has been sent, but only 1 or 2 people receive it, even though I configured it to be sent to 2,000 people. I am attaching screenshots showing the number of people the broadcast was supposed to be sent to and the actual number of recipients.! 

Hi there ! I opened ManyChat a few days ago and found a new page on which I was offered to create my first Instagram DM list. I wasn't looking for this at that time so I didn't go through, but today I want to and can't find it anywhere !Can you help me please ? Thanks a lot !Alice

Some time in the past, I tried using many chat, I didnt like it, and deleted the account. for some reason the connection still worked. I dont remember how but I got it to stop doing its thing, and now, in the last 2 days it started responding on my instagram, when I tried to log in to manychat, I couldnt because the old account had been deleted.  I am trying to disable the old flow, but I dont seem to be able to do it. I need help please. Thank you

I have two automation: ​​​​​First runs when it gets a message from Instagram, this automation has some smart delays and after them send the message to my n8n webhook. Second runs when the variable “Agent’s answer” has been changed to any value, the sense of the automation is get an answer from n8n workflow and send it to an Instagram user.The problem is that it sends a message to an Instagram user only on second message in a row. Example of the first message:You can see that a bit below the variable “Agent’s answer” is changing to new value, but I don’t get any message in an Instagram chat because the trigger of second automation didn’t start/The funniest part is when I type the next message: Why is it working now? but it hasn’t worked on the first message?I’m really confused, and  I’m asking for any help. In advance, thank you for any help :) 

Hey guys. Hoping someone can help me here. I am looking to send out a broadcast to my contacts but am not seeing the broadcasting section. Any recommendations? I have an admin role in our manychat with the influencer being the owner. Is this an issue?  

After talking to the Manychat support I had to realize that it was actually not possible to edit or delete notes in a chat/contact. I assumed it must have been a bug, because a notes features without an option to edit/delete seemed to make absolutely no sense at all. Especially, considering that notes lead to a very cluttered appearance of a contact. Anyway, this question thread is to point out this critical issue with notes, raise awareness for this well-needed feature and maybe increase the priority of this topic on Manychat’s roadmap :)

how do i subscribe to the 15$ plan?

I’m creating an automation and I want to include a gif in a Whatsapp message response.  Is this even possible?

I got a notification that my payment for Pro didn’t go through. I need to update my credit card. I looked at the instructions which say to go Settings → Billing → Update Credentials. I went to settings and billing but there is no ‘update credentials’. All I have access to is ‘retry payment’ which simply repeats that the payment can’t be processed and recommends I update my credit card details. I’m going around in a circle. Now my account has reverted to ‘free’ and when I go to upgrade to Pro, it just brings me back to my Billings page and I’m stuck in the cycle of ‘retry payment’ - ‘update your payment details’ and there not being an option to do so. This is a really frustrating user experience. Can someone please advise me on how to update my credit card information so I can resume my Pro account.

Hi guys, how to setup a trigger of user input any text or any messages? 

Is there a way to turn off repeated automations?I have a set up where the automation is triggered by certain keywords, and the automated message is sent. If the customer repeats any of the trigger words, the same auto-message will be sent and makes no sense for the conversation flow. Is there a setting where an automation is sent only once within a conversation?Thanks

Hey automation pros 👋I’ve been trying to build a real-time storage unit availability flow inside Instagram DMs using ManyChat, Make.com, and the Storeganise API, but I’ve hit a wall and would love to get your advice or hear how you would tackle this.🔍 The GoalWe want to allow users on Instagram to: Select their location inside a DM (e.g. Olari, Lauttasaari, etc.) Automatically fetch the available storage units for that site from Storeganise (using the /unitTypes endpoint filtered by siteId) Return a formatted list of available units with size and price (e.g. “✅ 2.5m² – 99€/kk”) back into ManyChat as a response The idea is to automate the rental discovery process and remove the need for clicking through to the website.⚙️ Tech Stack ManyChat (user selects location via buttons → sends webhook to Make) Make.com handles the webhook, fetches unitTypes from Storeganise, parses JSON Storeganise API provides all unit details and availability info Aggregated list is returned to ManyC

Good afternoon, everyone. I'm having a problem with ManyChat. I programmed an automation to only respond to comments on some posts, however, when someone sends me a message in the DM, it triggers messages that I didn't programme. I don't know how to solve it, does anyone know how to solve it?

I started an auto DM to users, but its only working on 25% of users. I know it works so its not my permissions. Need this fixed ASAP

i can not find a simple solution to upgrade my trial version, i think iam already in pro because i pay now 15$, very complicated, can someone help me with that

When I try to utilize custom fields in my API requests and larger flows, it creates issues every time. It seems to change the field name behind the scenes in some way (like ‘CUF: 1300040’ for example). I do not know how to program that into my requests and work around it. So, my API requests end up just passing that ‘CUF: 14000404’ data instead of anything else.

When I try to test the whatsapp enabled i get an error message and it says contact manychat support. I have tried a couple days now and the messages don’t go through.

When I program my bot on the manychat app on my phone, for my Instagram account, I want it to send photos to the person it's talking to. When I click on Upload image, nothing happens and I've tried adding the URL of the photo, but that doesn't work either. 

Hi, when I search for a contact (a test ig account I set up and use often for testing automations) in “contact for testing” I cannot find it. Even though the contact is in my manychat contacts and has gone through this flow. Does anyone know why that would happen and how I can find it so I can test this step?

Hey everyone,I created a promo code randomizer that works well—until multiple users click the button at the same time. In that case, the bot sends the same promo code to two different users. Then, in the Google Sheet, it updates the username incorrectly. As a result, when the next person clicks the button, the bot skips a column and sends the following promo code instead.For example, at 11:24, if two users click the "Get Promo" button at the same time, both will receive promo code #4. Then, at 11:25, when another user clicks the button, they’ll receive promo code #6 instead of #5.You can see the issue in the attached screenshot. I've also attached the bot flow for reference.

Manychat Community, Is anyone else seeing this error, after clicking the green box here: Getting this error message:  It’s nothing else I’ve been able to do to resolve this.

Hello. I am trying to set up an automation where someone comments “train” on my Instagram post.  When this happens, I want them to get a message asking them if it is ok to send a lead magnet (the next step is to get their email address, but I haven’t gotten that far yet).When someone comments “train”, they get the message, but the button that I have to ask for their ok to move on the the next message where I get their email address is not working (it just reloads the Instagram message page).They are getting stuck in the first step right after the trigger.  Here is a screenshot of how I have the first “send message box” above set up...can anyone tell me what I am doing wrong?  

Could anyone help me please? I’ve just been using Manychat to run automations in order to increase engagement on my posts. I know i’m not using it in the right way and I’m here going through the resources to learn how to do it properly. So I was today years old when I found out that it can be used for Facebook automations too! 🥹The problem is that I can’t see Facebook in my Channels. It’s just not there, so I don’t have a clue how to activate it to make it work. Can anyone help me or guide me in the right direction. Thanks, Aileen 

hi. I variable the number of contacts. I cleaned some of them. so I can't know how much I have to pay in this window. this is calculating the contacts in the real in the window.