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General Q&A

Any questions you have about using Manychat.

  • 3,853 Topics
  • 8,090 Replies
3854 Topics
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oguzhanzenginChat Surfer
asked in General Q&A
System field did not change many times.

I have a lot of communication on Instagram, this issue haven’t fixed yet. Customer send me a message for example phone number, system did not save phone number pass the other questions. So I can not save phone number, my automation does not help me.

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O
caseyc
caseycUp-and-Comer
asked in General Q&A
FB Messenger Ref URL

When doing a Messenger Ref URL automation, does the user have to be presented with the “Get started” button instead of going straight to the automation? I want the automation to start automatically when they click the URL. Right now, if they click the URL, it opens Messenger, but nothing happens until they click “Get started.”

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caseyc
MandyBrookeOfficial
MandyBrookeOfficialUp-and-Comer
asked in General Q&A
Deleted Automation Keep Sending Messages & Replies

I automated a Comment/Reply/DM for my ebook months ago for all posts.  The Keyword was “VIBE” but it would send replies randomly to people who didn’t comment the keyword.  I ended up having to delete the automation because it began replying back to EVERY SINGLE COMMENT.  The setting was set to “message a keyword” and not “message all” so I’m not sure why that happened.  And even with the deleted automation, my followers are STILL getting replies and DM’s.   I’ve refreshed my permissions, the only thing I can think to do is delete my ManyChat altogether and start over.  But that would delete everything I’ve automated too.   Ugh, please help.  ALSO WHY IS THER NO CUSTOMER SERVICE ON MANYCHAT!?! I need to talk to a person.  

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MandyBrookeOfficial
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oguzhanzenginChat Surfer
asked in General Q&A
If we sent the first message manually, automation should not send the message.

If we sent the first message manually, automation should not send the message. And then, If the automation started talking but we manually activated it and sent a message, then there must be a plugin that will stop the automation.

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oguzhanzenginChat Surfer
asked in General Q&A
When the answer comes after a long time, Manychat automation stops, does not answer or starts the conversation again as if it never started.

Because of this mistake, she asks the same thing from the same person over and over again, causing customer loss. 

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Marouane
MarouaneUp-and-Comer
asked in General Q&A
Google Sheet order

 Hey guys, Bit of a beginners question, but how can i make so the names and email align below and next to eachother in a good order. I dont know how the gaps keep coming up when info is added. Below are the settings i chose. 

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Gustavo Boregio
davidmarshall
davidmarshall
asked in General Q&A
Time Based Automated Message to Followers

I want simply send automated messages to my followers at a certain time each month. I want it to be time based, not based on when they were last seen on IG, etc. How would I do this?

231
Fabio Gaulke
Jhenny
Jhenny
asked in General Q&A
Instagram dms

I am an admin on manychat for an instagram account, but I can’t seem to be able to reply to inbox from manychat 

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Jhenny
BetsiH
BetsiH
posted in General Q&A
Mancyhat pro: Connect to IG and increase contacts

Good morning, I’m just beginning my ManyChat adventure. I’m not techy by any means, so excuse me for asking these questions if they’ve already been answered. First, I’m not sure how to upgrade to Pro ~ I have 13K IG followers, but only 6 Many Chat contacts. So do I sign up for 13K contacts, or a smaller number? Second, ManyChat struggles (or maybe I struggle) with connecting my IG to ManyChat and to my PERSONAL Facebook - they are both Elizabeth Hill, but my IG handle is BetsiHillTravel. Any advice or hints to help a non-techie set all this up correctly?

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BetsiH
Sarah B
Sarah BUp-and-Comer
asked in General Q&A
Private account

Very basic question, does manychat work for private accounts - both as a user and for audience? Looked for teh answer here and online and cant seem to find the info on the basic requirements but get a prompt asking me to either have a business or public account for insta.And if its not possible, did you come across another solution that does? Obrigada, thanks! 

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dentist.camera
Chia Digital
Chia Digital
asked in General Q&A
URL Card

Hi All, Is there a way to display URL links as cards in a message? I want to showcase a blog url that has a title and image etc. ThanksChad 

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Chia Digital
robertms
robertmsUp-and-Comer
asked in General Q&A
Auto stop

Hello, I have a high traffic page and I want to use the auto-comment automation but I’m afraid Facebook will block me after a certain amount of comments. Is there any way I can automatically stop/pause the automation after a few comments?

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Fabio Gaulke
SymphonicDistro
SymphonicDistroUp-and-Comer
asked in General Q&A
Can you stop an automation after a certain number of replies?

Hello! I’m trying to set up an automation where the first 20 people to comment on the post get one autoreply, and then everyone else afterwards gets a different one. I’m having a hard time figuring it out, can anybody help please? 

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Fabio Gaulke
Elissaodell
Elissaodell
asked in General Q&A
Messenger Links Failing to Work

A lot of people have tried using our client messenger links: www.messenger.com/t/clientname AND m.me/clientname that we have mentioned in articles and emails, yet the links are inconsistent in opening their Messenger conversation. Often times it just opens just the app, not the conversation. We noticed this primarily on phones. We have a new drop next week and we’d like to drive people to Messenger. Has anyone else ran into this? 

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Elissaodell
sgavka
sgavka
asked in General Q&A
Accept certificate on request

Hello, I just try to make your system to make request to our system.Link: https://wp-assist.it-scs.net:8082/On the server we have cerbot signed certificate.It works from Postman, but your system don't want to work with this certificate:[WARNING] Invalid request from ip=54.93.95.116: [SSL: TLSV1_ALERT_UNKNOWN_CA] tlsv1 alert unknown ca (_ssl.c:2559)

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sgavka
cmccarthy
cmccarthy
asked in General Q&A
Messages Not Delivering

Hi Everyone! I’ve noticed the last month or so, none of my messages are being delivered (on both Facebook & Instagram). Does anyone know why this is happening? Or if there is a workaround/update I need to make? Any insight would be appreciated!

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cmccarthy
Skyeyes
SkyeyesUp-and-Comer
asked in General Q&A
Automations stopped

Hello everyone, my automations have stopped working. The links don't work, and now no messages, neither the welcome message nor the default reply message, are functioning. I've tried deleting the conversation and restarting, but nothing works. I've refreshed permissions 10 times and disconnected/reconnected the page twice, and nothing changes.

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bruno.ferreira
thesonofkrypton
thesonofkryptonUp-and-Comer
asked in General Q&A
Is there a setting to not be notified when a user opts in to my funnel?

Evening all!  I hope you’re well this evening.   I have noticed recently that when designing flows that have an “Action” where you as the User is notified (if they have a question or with whatever) if they reach that “Action”, you, as the User, are STILL notified (through the Manychat app on the phone) the moment they send a DM that contains your trigger keyword.  How do I turn that off?  Ideally, I would like to not be aware that they are going through my flow *unless* they hit an Action in the flow that I have set up to notify me specifically.  If I could turn this off, it would drastically reduce the consistent, unending notifications that my phone rings off with lol

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thesonofkrypton
christabevan
christabevan
asked in General Q&A
Changing title of DM List

Hi - I’m wondering how to customize the copy that says “subscribe to our updates” under the photo.  In the first version (with the woman standing by the tree) that’s what it says, but I’ve seen others like this one from ‘herfirst100k’ where it says “Her First 100k DM List” instead.When I go in to edit that section, it tells me that I can’t per Meta’s rules...but clearly it’s being done by other accounts.Is there somewhere else to edit it that I’m not seeing?  Thanks for any help!  

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Gustavo Boregio
azhar
azhar
asked in General Q&A
dm problem

In segment online chat when im opening the DM of my account i can find people when im typing the nickname of the person. all chat are available and your can see by scrolling but cant see anyone by searching graph which is above for typing instagram nickname

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azhar
gclane
gclane
posted in General Q&A
So Happy To Be Here

HiMy sister and I create video tutorials on designing handmade cards.  I live in the Sunny Southwest in the US.  Just happy to be here - hopefully, I can get some help with automation.  I haven’t been successful yet.😉

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Raquel C
Manychat Team Member
aalaswad
aalaswadUp-and-Comer
asked in General Q&A
Is there anyway i can bulk whatsapp an imported list asking them opt-in if interested?

new in manychat need help..Is there anyway i can bulk whatsapp an imported list asking them opt-in if interested? what’s the best practice?

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aalaswad
M
MLDUp-and-Comer
asked in General Q&A
How to come back to the last trackpad

Hello, they made a uptdate, i’m working on a macbook and its really complicate now to navitage. Do you know if i can come back before this uptade of the pad and mouse please ? 

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M
tripsterandre
tripsterandre
posted in General Q&A
Automation stops once I open and manually write on the chat

Hello! I have a question regarding one of my flows. It was working perfectly, but all of the sudden now the automation stops once I open and manually write on the chat. People can’t use the buttons anymore. How can I fix this? It was working perfectly for 6 months and now it changed from one day to another, and I didn’t change anything. Can you please or someone help me out? Seems also there is a 30 minutes automation stop, but I rather have it on 0, how can I make it possible?

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tripsterandre
Brent84
Brent84Up-and-Comer
asked in General Q&A
Automated DM's Suddenly Not Displaying Full Text

I have been using ManyChat PRO during the 14-day trial and last week, everything regarding automations was working amazingly well, that is until Tuesday when the automated replies began to get completely chopped after the first sentence?Is there a reason why my automated replies are now being shortened to just a few words? Is there anything on my end I need to change to not have this problem happen? Thanks in advance for any help :) 

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tejasagja
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