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General Q&A

Any questions you have about using Manychat.

3,705 Topics
7,758 Replies

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3706 Topics

ManyChat automation does not run when a new contact is added

Hi, I have an issue: I set two triggers to run the automation, but only one trigger works. The second trigger, 'new contact created,' does not work. I can manually create a new contact, and the automation count shows that the new contact add in the automation but not runs and against the adds a new member.Attached a screenshot below:

410

10 months ago

MoneyCrushUp-and-Comer

asked in General Q&A

How to prevent ai step to be stuck?

I am intensively testing ai step. I get pretty nice results, as my understanding of how to split information between goal, tasks, and context is increasing.However, once the ai step is a bit more complex than just asking for simple information, it happens a lot that it gets stuck. By stuck, I mean that in messenger, the conversation is still open because it does not go to next step, but it does not react anymore.What intrigue me is that in the playground, it never happens. It can ends the conversation too soon because of bad design in the context / tasks, but that is not what happens as it would go to next step in that case.Does someone know why it gets stuck and/or knows how to prevent that? And why it does not get stuck in the playground?

1050

10 months ago

oguzhanzenginChat Surfer

asked in General Q&A

Manychat AI step language detection problem?

In the AI step, it does not answer in the language the customer asks, sometimes it answers English in German and German in Turkish. How can I prevent this? Why does AI do this when there is only English training data in the training data?

pro version not activated

I bought pro version but when I’m setting automation it’s again telling that I’m not a pro member.Please rectify it at the earliest. Aggrieved customer

10 months ago

Snow Frost

asked in General Q&A

Does ManyChat offer discounts? Does Premium option of Manychat work?

Hi, everyone!I'm asking for one of our clients.They want to avail ManyChat. And they are curious if ManyChat offer discounts for the following:a) 1 year for 1 pageb) 1 year for 5 pagesI tried booking a call but yet to receive a response.Thank you in advance!

public replies being greyed out

Yesterday I had an issue with public replies being greyed out. I refreshed my IG connection and it was working…but now it lets me set it up but nothing actually sends today, on a new reel. My message automation works, just not the public comment replies. also, if I accidentally deleted an entire automation, is there a way to restore it? 😫

How do I unlink my account?

How do I unlink my account? Someone linked a business account to manychat and now I can't use it

Minha automação para de funcionar do nada.

Pessoal, minhas automações funcionam com 3 comentários, depois elas param de funcionar. Tá acontecendo por aí também? Como resolver?

10 months ago

eqiastrian

asked in General Q&A

Can't message the lead, "Contact not opted in to channel"

There are a lot of leads assigned to me as a Live Chat Agent but I can’t message the lead, because “Contact not opted in to channel.” Can someone please tell me how to fix this problem? Thank youu beforehand.

Refresh permissions not working

hello I’ve had the following message - ‘connection to this page was lost. The bot can no longer send messages to your contacts. To fix this, you need to refresh the page’s permissions’ Ive been clicking refresh permissions multiple times but it just keeps taking me back to the same pop up box saying I need to refresh permissions.

Instagram permissions Lost

For some reason the instagram permissions are lost for the account and have no idea what the problem is. We disconnected Manychat from the backend of Facebook and connected it again but its still not working. Is anyone dealing with the same issue?

Affiliate program application status

Hi!I applied to be an affiliate for Manychat 2 months ago. I have not heard back and the info on the aplication is “pending approval”. Do you need anything else form me? Have I done something wrong in the application process? Thanks, Makalani

2913

10 months ago

ciamedeirosUp-and-Comer

asked in General Q&A

Automations don't work for Instagram replies on posts. How can I solve it?

Everything is set up correctly but it just doesn’t work. The same flows work when the trigger comes by stroy reply, live reply or direct message but comment replies on reels and regular posts do nothing. I have sent a total of 3 tickets to support and I only get the same standard message, even though I have said in the ticket that I have already followed all those procedures.I have seen this thread and I understand the issue may be out of Manychat team’s hands, but if it doesn’t work, I’ll cancel my pro account because I have no reason to pay for it.

How do I only automate a response to a DM for the first message?

Everytime someone dms me and it includes the keyword, the automated message is sent. How can I make it so that it will only send if the keyword is in the first message someone sends me on Instagram rather than every message? Thank you.

1531

10 months ago

KikoUp-and-Comer

asked in General Q&A

Doesn't Working "User comments on your Post or Reel"

Hello everyone! I need you help! I tried to automatizaton my 1 reel and i failed. you have to help me where is the problem, i got i lot message pripare and i start with trigger “User comments on your Post or Reel” and after that send message to people. but not working. only working if someone send me message but under the reel when they comment, dont working my automatization. please help where is the problem. HERE IS MY SCREEN if you can see what i got set up.

2299

10 months ago

HasanUp-and-Comer

asked in General Q&A

The new Whatsapp pricing for linked broadcasts.

What is meant by price per 1 conversation started ? is it when the contact click on a button from the template sent? or just by sending a template it will be counted as conversation started?

manychat & Chat Gpt response repeats user prompt?

I have a Manychat account that I have connected to make.com and open AI. The user sends a message to a phone number connected to manychat and they get a response through my open ai API. It works well. The text the user receives after sending their prompt or question is relevant but upon responding, manychat also sends the question or "prompt" back to the user along with the answer. i have two automation flows set up. One is for when a user signs up and the other is for cyclical conversación with the user. but when i run it, i continue to receive both the answer to my question and the question itself. the build is made using make.com and open ai’s chatgpt. Also this is for sms only, and not for instagram engagement or social media. I would appreciate any and all guidance thank you!

Instagram messages are not fully displayed

Hello everyone! Hope you’re doing well!We currently saw that the messages on Instagram were not fully displayed.We were advised to insert a “quick reply” and then send the actual link as a second message when someone clicks on the quick reply. But..., I don't know how to set up this automation.. Can someone send me an instruction or describe how to set it up? Thank you!!

An inquiry about automatic dm

hi, im working in a marketing agency in koreaOne of my client has requested if the automatic dm responding can be applied to the reels created on a business account which is used for advertising and not on a personal account post.Can anyone clarify the request of my client?

Is there a way to automate responses to old instagram comments?

Hi guys! Is there a way to automate responses to old instagram comments? Comments that viewers left before i set up manychat Many thanks

4861

10 months ago

ThyabUp-and-Comer

asked in General Q&A

Urgent Assistance Required: Issues with WhatsApp Catalog and Integration

Dear ManyChat Support Team,I hope this message finds you well.I am writing to express my disappointment and seek urgent assistance regarding the issues I am facing with WhatsApp integration and catalog creation.Recently, I registered with ManyChat and followed the instructions to delete my existing WhatsApp account to connect it with the chatbot. Subsequently, I attempted to create a new catalog on WhatsApp, as I had deleted the previous one upon your recommendation. Unfortunately, I am now unable to create a new catalog, which is causing significant disruption to my business operations.Our business relies heavily on customers being able to view our catalog on WhatsApp. The inability to recreate the catalog is not only frustrating but is also impacting our customer experience and sales.Additionally, I am experiencing difficulties in using the same number on the WhatsApp Business app. Despite my efforts, I have been unable to set up WhatsApp on this number again.I have raised this issu

DM / Telegram group pop-up

When I send a link to a Telegram group or my DM’s with the bot there is a pop-up when the user clicks the link. (see screenshot). I used a bot from a different company before, there was no such pop-up, the user instantly got redirected to the group/DMs. Is there a way to remove this pop-up on ManyChat for links to groups/Dms? Thank you! :) Screenshot

2741

10 months ago

nk_ttzUp-and-Comer

asked in General Q&A

Issue with Message Automation

I'm reaching out regarding an issue I'm encountering with message automation in ManyChat. I've been trying to set up automatation, but I'm facing a problem where the messages being sent are incomplete, cutting off before the end of the sentence.I'm reaching out to this forum in the hopes that someone here might have encountered a similar issue and can provide some guidance on how to resolve it.Any assistance or insight you could provide would be greatly appreciated. Thank you in advance for your help.

My followers told me that they don’t see the message of manychat but me I can see the message of manychat So what can I do ?

facebook ad manychat is not working with engagement

hey everyone Im using facebook ad for instagram messaging, I used engagement for getting income customer requests. but even my budget is reasonable im not converting . Does anyone knows if the engagement ootion is right choice. Or does the AI automation in my Manychat flow has a conflict with fb policy ? I tried it with awareness promote option but it didn’t give me the option to integrate with manychat . Need sone expert wo can give me an advise. thanks

450

10 months ago

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