General Q&A

The lists being showed in ManyChat do not update to showcase all of my lists within Klaviyo. This has been happening for a few weeks now, does anyone have a solution to this?

Hey!I’m trying to figure out how to make sure contacts coming from ManyChat are marked as “subscribed” in Klaviyo. Right now, they all show up as unsubscribed on my main list, so Klaviyo doesn’t send emails to them.I even tried creating a new list in Klaviyo without double opt-in, but no luck — they’re still coming in unsubscribed.Has anyone figured out how to pass contacts from ManyChat to Klaviyo with proper consent so they’re eligible for email sends?Appreciate any help! 🙏

How do you keep Instagram DMs out of your "requests?"I set up my first automation yesterday, tested it to make sure it was working and then EVERYONE who commented the keyword was NOT sent the link. They were sent to my "message requests." I had to manually “accept” the requests and then the automation still didn’t trigger. Obviously, manually doing everything defeats the purpose of Manychat, so I’m certainly doing something wrong. Ideas?!  

“For those that could not get into the Webinar (5-20) here is the continuation of my comment..Idea. I think it would be cool if we utilize one another after we create our Automations. If I complete an automation, I could ask someone or some people to test it out (other than myself) the Automation(s). And I’d do the same for anyone else.Without Collecting the data after the TESTing stage.This would simply be a QC..Again after the QC, we release their data (if collected) because its a TESTAlso, through this networking (QC) we can Hopefully share New Automation templates as well for this.Not to be CONFUSED with 50 voices (suggestions) of “DO This.. Do This.. Do This..” which could create Confusion..Just a thought

Hi team, any update on when we can expect to be able to directly message people who comment on content? This is the biggest unlock of the platform and we have a number of clients waiting for it

Es posible automatizar las respuestas automáticas en los mensajes en un directo?Estoy revisando y no encuentro la opción

I am creating an automation to send a link after receiving a comment on the post, but the automation is active and the message is not being sent. The Instagram account is logged in, I am set as an administrator, and I have all the necessary permissions.In fact, any automation I create for this specific influencer's account is not working. The trigger is activated, but nothing is sent.What could have happened?

Hi ManyChat Support, My Facebook Business Page was recently hacked and I’ve lost admin access. As a result, I can no longer manage the connected Page or its permissions. I’m reaching out to request that you manually disconnect or remove the Facebook Page from my ManyChat account so I can either reconnect with my personal account on facebook until issue on FB business account is resolved   Thank you for your help,

I have now added a new admin to my ManyChat account to create and edit automation flows. However, this new admin cannot view or manipulate any flows in the Automation section, while the three old admins (including me) can still access and edit normally.I checked the role and the new admin is also assigned "Admin" like the previous admins. I don't know why the rights are limited like that. Has anyone encountered a similar situation or know how to fix it?Thank you everyone in advance!

we need fast reply because if the person is slow reply and we have a job so if they reply we actually doing work  

Hello, it is possible that if user second time comment specified post then second time manychat start the flow for him with private message?

Hi everyone!I have experienced this error due The contact typed "enter" in the response via WhatsApp.        When I request a test, the error happens, Has anyone experienced this problem? Is there any way to deal with?    

Contact staying as visitor even if they already followed and replied to my reel on instagram

My Facebook business assets have been hacked.  I am trying to find a work around until this is resolved  A customer support ticket was started I received intermittent replys but it’s 10 days with no resolution

Hi everyone!I’m building an automation system for Instagram using Manychat and an external AI flow via n8n.Here’s how it works: When someone messages us on Instagram, it triggers a webhook. That webhook sends the message to n8n. n8n uses a RAG system to generate a smart reply and sends it back to the user via Manychat. So far, so good — but here’s my challenge:Sometimes our team replies directly to users through the Instagram app (not through Manychat’s Live Chat). When that happens, I want the automation to pause for a set period (e.g., 2 hours) so the bot doesn’t interfere with the human conversation.I thought of using the “Pause automations during conversations” feature under Live Chat settings, but it seems it only works if the reply is sent from within Manychat’s Live Chat — which is not our case.Has anyone found a workaround for this?Is there any way for Manychat to detect when a message is sent by a human agent outside the platform (e.g., from the Instagram mobile app) and p

Hi ManyChat Team,‎‎I’m reaching out about an urgent issue with my account on impact.com. My account was deactivated yesterday (April 30th), and I’m concerned this might affect my commission for promoting your brand. Could you please let me know if your team reported my account or if there’s any way you can help me resolve this issue? My commission was supposed to lock in today (May 1st), and I’m worried about not getting paid for my promotional work.‎‎I’d appreciate any assistance or clarification you can provide.‎‎Thanks in advance for your help

Hi everyone! I’m Collin Ellingson, a Los Angeles-based luxury real estate agent with Compass and founder of Coastal Homes LA. I’ve been in real estate since 1999, with experience spanning Nashville, Atlanta, and now coastal LA—where I specialize in high-end listings from Santa Monica to Marina del Rey. I’m always looking for creative ways to connect with clients and streamline communication, which is what brought me to ManyChat. I’m especially interested in exploring automation strategies that feel personal, not robotic—because in this business, connection is everything. When I’m not selling homes, I’m likely cooking something elaborate, singing jazz standards, or dreaming about my future Leopard Catamaran. Excited to learn, share, and connect with all of you!

Why AI does not know how to count the numbers at all. More than 8 digits cannot be folded correctly. Please make him be able to think mathematically. Or add a coding step

Hi,I’d appreciate some help. Over the past month, my Facebook account has been disabled 3 times (including Instagram, Ads Manager and facebook account ).I believe the issue might be related to my use of ManyChat automation, but I’m strictly following Meta's guidelines: I only send messages to people who explicitly opt-in, by commenting a trigger word on my posts. I use automation only on my business page, not personal profile. I don’t send mass messages, spam, or anything aggressive. My account has two-factor authentication enabled. Still, the account gets disabled repeatedly, and it takes time to recover ( i need to make a selfie video of me). ​​​​​​​I have no idea what I’m doing wrong, or why Meta keeps flagging my account even though I believe I’m compliant with all policies.Has anyone experienced this? Any advice on how to prevent this from happening again? 

Hello, See below my automation and the test I ran on it. As you can when I click (as a user) on the “OUI” button, nothing happens… instead there should be a new Instagram message (see Send Message #1). Thanks a lot for your help  

Hi, We are running a FB Business Page and want to know what is the max amount of messages in DMs we can send out before being flagged? Example → We create automation flow where ManyChat DMs on Messenger people who post a particular word.  Is there a specific number? 

Hi, we are running an automation for recruitment processes. Candidates send us resume files. Is it possible to create an automation that will forward the file (as a file and not as a link) to a specific email address?

Hi guys, I need to find SRD key to integrate my CRM with ManyChat, just wondering if anyone knows how to do so. If you do, please help me out! Thank You, Darsheel

Card gets declined even after trying with different banks and cards. Happens every month and after like 300 tries, it starts working again like normally after wasting my entire day on it. The solution that link to “Manychat Users in India” webpage doesn’t work, I’ve been trying to follow the steps from 11 am, it’s 6 pm right now. Manychat support takes days to answer while thousands of people in my comment section are waiting for a link they’ll never receive. 

Hi Manychat Team!I hope you're doing great 😊I had a quick question! I'm trying to build a flow in Instagram Direct Messages that behaves like a flowchart based on user interaction. Here's the idea: A message is sent to followers. If someone doesn’t respond, they receive a follow-up message 24 hours later. If someone clicks on option A, they receive message A 48 hours later. If someone clicks on option B, they receive message B 48 hours later. Honestly, Manychat has so many amazing features that I wasn’t sure if this specific setup is fully supported 😅So I wanted to ask: Is it possible to initiate the first message to users ourselves without it being considered spam or against policy? Can we set up conditional messages like:  – if the user clicks A → send message A after 1 day  – if the user clicks B → send message B after 1 day Thanks in advance for your help! 🙏Looking forward to your guidance.