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General Q&A

Any questions you have about using Manychat.

3,424 Topics
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3425 Topics

I Need Help With My Live Bot Chat

So I only have 1 automation on my dashboard, but whenever someone DM’s my IG, doesn’t matter what, it sends out an Auto DM telling people to send their e-mail. Now, I remember writing this flow but I have deleted it I’ve tried multiple times to click ‘refresh instagram permissions’ in case it was stuck, but it still says the same. I’ve tried everything and have searched everywhere, with no help to be found. Any ideas what I should be doing? Note: The 1 automation has nothing to do with the DM, it’s a comment flow

220

11 months ago

deshaadUp-and-Comer

asked in General Q&A

Instagram accounts not showing up

Hi everyone,Hoping to get some help here as there have been support delays at Manychat. We have a new pro MC account and we are working with several influencers on Instagram. I have already been added as an admin on their Facebook accounts, and their FB accounts are connected to Instagram, per MC recommendations. I have gone back and forth with MC, tried disconnecting and reconnecting, confirming 2FA, etc., still the Instagram accounts of the influencers are not showing up when I go to add a new account in MC. Has anyone dealt with this? It’s really slowing us down now and MC support is taking 5-7 days between replies. Thank you

trigger not fire whatsapp automation

I created an automation to send a Whatsapp message to contacts I have on Manychat.  I have tried several triggers based on contacts but none send message. I have tried: Contact subscribes to a sequenceContact has a tagBut none work, from the automation I see that the trigger starts (I see the value 1-2 on the trigger) but the message is not sent then.  How can I solve this?

Automation for an Instagram giveaway not running as it should

Trying to run an automation so that when someone comments on a post on Instagram they are entered into a giveaway, but having some issues.It worked the first time I commented (on my clients post), and sent the message as set out in initial flow split 1, but when I commented a second time it did not send another message/update their count.I also set up a secondary automation that when they get tagged as having entered the giveaway it will send a message and get them to confirm their email, but this also didn’t come through for me. Initial Flow looks like the following:trigger (comment on instagram post) action (set user field: increase mentions by 1) condition (tag is giveaway_entry - this is where is splits)split 1 - doesn’t match conditions (this is working)add tag (giveaway_entry) send message, with discount code and button to site to shopsplit 2 - already tagged as giveaway_entry (this one is not working)send message thanking them for another comment/entry into giveawaySecondary flo

cant set reply to comment via dm live

150

11 months ago

RichieConnUp-and-Comer

asked in General Q&A

Manually Add IG user to an automation

Is there anyone of you who were able to add a user to an IG automation manually. We were having some issues with IG automated DMs this past week and we missed a lot of people. We wanted to DM them with the actual message that they are supposed to receive but we cannot. So, I was wondering if there’s a way we can just manually add them to the workflow.

Instagram automation is active, but when I send a message the automation won't go

How to send the bot manually by sending a Facebook message?

11 months ago

danelys

asked in General Q&A

Squarespace integration

I need to integrate my Squarespace newsletter tags to be able to capture emails. Is this possible?

Hi! Ive been using the triggers easily up until a couple days ago it suddenly stopped working. I already tried refreshing it and still not working, And other ideas?

11 months ago

JobssamacharUp-and-Comer

asked in General Q&A

Scalable Pricing - Automatic Debit or will we be notified before it the amount is Debited?

Hello!We are planning on upgrading to the “Pro Version” and starting with a free trial of Manychat by purchasing the $25 option. Suppose we exceed 2500 contacts, and say we made contacts of 3000 in that same month, will $45 be automatically debited through the credit card (as it is a card from the US), or will we be notified before it gets debited? Also, can we choose a $45 plan directly? Or should we compulsorily start from $25?We haven’t proceeded with the payment, but while we were proceeding for our payment, we didn’t have an option to choose for the $45 version, and also it just asks for our card details which is confusing. If we have clarity on this, we’d like to directly go for the $45 payment instead of the $25. Please clarify. Thanks.

553

11 months ago

TAU Research TeamUp-and-Comer

asked in General Q&A

Issues With Whatsapp Connection After Aborting Process

Hello There!I want to Integrate ManyChat with Whatsapp.I have already connected a verified business meta page, bought a phone number, and did all the other necessary requisitions.I have initiated the process of setting up a Whatsapp bot and stopped in the middle of the process (the part where you pick the bot’s name).Now I want to continue with the setup process but when I try to re-open the Whatsapp setup process I get a blank page.I tried to connect to Whatsapp by clicking:Settings → Whatsapp (under “Channels”) → ConnectI don’t understand what causes this issue but I’m currently stuck and cannot proceed (or even begin) developing the bot. My screen after clicking “Connect”

Why did the automation trigger work for the previous comments but not for the last 5 comments?

Why did the automation trigger work for the previous comments but not for the last 5 comments?instagram reels post trigger automation.I reconnect for permisson.

520

11 months ago

SkipBelcherUp-and-Comer

asked in General Q&A

BB 7.0 duplicate removal and BB AI 2.0 installation.

Dazed & Confused! Hello Everyone, Skip Belcher here. I am a retired K9 S&R Captain, and a little lost in this grid! I've downloaded Botbuilder Core 7.0 twice (2X) but not Botbuilder AI 2.0! Can I get some help on to correct this?

How can I store the last comment from a user?

I have this automation flow that triggers on each comment on posts or reels. I would like to store the comment itself as a contact property that I will process later on.Does someone know how to do that? Manychat must have this data as it can trigger the automation when the comment is posted, but for some reason I don’t know how to access the valueMany thanks! ☺️

I unsubscribed but still getting charged

I have unsubscribed almost couple months ago but still manychat charges for it. What do you guys think? Thank you

221

11 months ago

Kursy39Up-and-Comer

posted in General Q&A

Competitions using Manychat

HI all, I am setting up a Win a Rug competition using Manychat. We have done many comps over the years but Manychat seems like we can make this much more personalised and engaging than before, as well as collect emails. Has anyone had much success with something like this? thanks! Kura

IG Comment - Auto DM and reply doesn't work the second time

Hey everyone, i noticed that once a contact has commented once, they cannot comment again the same trigger word to get the auto reply. it will only work once per post… is there a fix so that no matter how many times they comment, they will still get the automation?

Can't connect my Instagram

Hello,I am trying to connect my Instagram profile. I go through every step but I always go back to the first screen (image) and nothing happens. When I try to check if I am connected to Facebook, I can't click on the button Connect. It shows this: Then I tried with other profiles which are supposed to be Admins to the page and still the same. In Facebook it says I am connected to ManyChat but I am not. Can someone please help?

Buttons need to stop working after the question is answered.

Buttons need to stop working after the question is answered. I am new to ManyChat and am trying to migrate from SendPulse, which has been disappointing.I am facing the following challenge: in a WhatsApp flow, I need to create multiple-choice buttons, like 'Yes' or 'No'.However, after the user selects one of these buttons, such as 'Yes', the flow moves on to the next question which will present 'First' or 'Second' buttons. I need to ensure that the user cannot press the buttons from the previous question, 'Yes' or 'No'.Could someone please tell me how to do this without having to do programming using variables?"I mean, is there an existing function like the 'Multiple Choice' shown in the article at https://support.manychat.com/en/support/solutions/articles/36000003046-user-input-and-custom-fields#reply_types under the 'How does it work?' section?This support page seems to be completely outdated.

291

11 months ago

zel123Channel Explorer

asked in General Q&A

My Instagram connection keeps dropping, Help me

Please help. It is shown in the screenshot below. I have to keep refreshing the permissions. I logged out and logged back in, but the connection keeps dropping on its own. Please help

I had just set up my first automation. Then I was looking for ideas for conversation starters. I started a conversation with someone else’s bot & while his messages were coming in, my bot just randomly sent him a link to my ebook.I went back to my automations and don’t see why that happened. I followed the instructions slowly while setting up my automations. Now what?Thanks for your help.

321

11 months ago

SyrenutxaUp-and-Comer

asked in General Q&A

problem connect with Telegram

I am helpless! I can’t connect to the Telegram. There is a problem with application ManyChat! I am on mobile app, but I can’t connect! I keep going around in circles, it tells me to enter Telegram, it gives me a link and it doesn’t let me go to Safari, then I enter the application and nothing happens. Please help me!

Hi! Broadly, I’d like to store the keyword used to trigger a conversation in a spreadsheet. Specifically I’m building out a spreadsheet of geodata and phone numbers. Ideally I’d like to be able to have people comment their city, and then get a DM from me saying something like “yes, we’re going to [KEYWORD], what’s your phone number, I’ll text you when we come”, which would trigger more of the survey, but the keyword would ultimately be stored as well. Any thoughts on this?

141

11 months ago

meganmoneybagsUp-and-Comer

asked in General Q&A

How to send a follow up DM after a delay?

I have an automation setup for when a user comments “Learn” on a Reel or Post, I send them an automated DM with a link to my free guide. Is there a way within 24 hours to send another follow up DM with something like, “Did you get it? Is there anything I can answer for you re digital marketing?” Thank you

17535

11 months ago

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