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General Q&A

Any questions you have about using Manychat.

3,855 Topics
8,090 Replies

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3856 Topics

TABManUp-and-Comer

Conditions With Email Fields Don't Work For My Flow.

Subject: Issue with Email Validation Condition Not Working Properly Hello Community,I'm experiencing an issue with email validation in ManyChat that I can't seem to resolve. Here’s the setup and problem:Setup:1. Email Collection Block: - User input type is set to email. - The email is saved to the default system field for email. - Retry is set to 0.2. Condition Block (immediately after the Email Collection Block): - Condition 1: Email contains "@". - Condition 2: Email contains ".com". - Set to match “all” of the following conditions (meaning both conditions must be true).3. Flow Paths: - True Path: If both conditions are met, it triggers a Zap to send the user a message. - False Path: If any condition is not met, it sends an error message stating that the email doesn't look valid.Problem:Despite the setup, the flow proceeds as if the email is valid even when it clearly isn't. For example, typing just the letter "L" still triggers the Zap to send the user a message, byp

2664

11 months ago

anywhereofficedad

asked in General Q&A

instagram help

Hi. Newbie here. I have pro trial. Everything seemed to work yesterday. My instagram bot messages are cut off. Just first line, no first name and link below. Messenger works perfect. I reset permissions. Please help. Frustrated.

Wrong automation trigging

Hello, The wrong response is being sent on Instagram when I enter the word "makeup". How can I find the automation that is causing the issue? I already checked livechat as suggested in the documentation but no automation identifier could be found.

Account downgrade : what's happen about contacts ?

Hi !What happen if we downgrade an account, about contacts who are over the limit ?Thanks a lot,R.

ManyChat not sending email data to Activecampaign in Make

I have a scenario built in Make to Create/Change contact information and send to ActiveCampaign. The problem is, ManyChat isn't sending email information from my flow in ManyChat to the AC module in Make. Any idea how to fix that?Thank you,Tamara

521

11 months ago

JéssycaUp-and-Comer

asked in General Q&A

{"error_type": "OAuthException", "code": 400, "error_message": "Your activity off Meta technologies is currently turned off."}

I can't access manychat using the Instagram channel, as it shows this error on the screen. My Instagram and my Facebook page are commercial and connected.

931

11 months ago

zhanarUp-and-Comer

asked in General Q&A

Сообщения в инстаграме не отображаются

сообщения в инстаграме не полностью отображаются, как решить?

Chat GPT request not working

Having serious trouble with performing chat gpt requests. the flows were built 4 months ago and have worked fine up until this week. Now there is nothing happening when I call for chatGPT action. no error message, no nothing the automation just stops. I have ensured the fields are all correct and that chatGPT is interegrated correctly but still no results

520

11 months ago

Frederico AzevedoUp-and-Comer

asked in General Q&A

Is it possible to send automations/broadcasts to a WhatsApp Channel?

Hello everyone,is it possible send automations/broadcasts to a WhatsApp Channel?I would like to use ManyChat to schedule a message to a WhatsApp Channel so no one has to stay awake when we are promoting new products to other countries at the optimal time for those users.Is there a way to do so?Thank you!

yasabyrUp-and-Comer

How to use /fb/sending/sendContent?For now it looks like this:{ "subscriber_id": 1713298109, "data": {{ "version": "v2", "content":{ "type": "instagram", "messages": [{ "type": "text", "text": text, },], "external_message_callback": { "url": "https://doctor-dent-aidachatbot-c0e090c513c2.herokuapp.com/", "method": "post", "headers": { "x-header": "value" }, "payload": { "id": 1713298109, "last_input_text": "text", "key": "value" }, "timeout": 30000 }, } }}, "message_tag": "ACCOUNT_UPDATE", "otn_topic_name": "NO"}But I don’t need any tag and otn_topic_name. I tried to remove them but another error occures. Tell me how to fix it please

1930

11 months ago

AHMED EL SAYED

posted in General Q&A

How to add two Facebook and Instagram accounts for the same brand

Automation starts in DMs even when the person doesn't comment the specific keyword

How do I correct this? Everytime I make an automation with a specific word trigger, and someone send me a DM or a reply to my story on Instagram, the chatbot answers and send them into a sequence. They have not typed the keyword or comment that I used in the trigger. How do I fix that or turn off automatically answering my DMs?

Hola, me pueden indicar cómo recuperar mi número de manychat?? Esto ya que no deseo continuar con la herramienta

330

11 months ago

machito321Up-and-Comer

asked in General Q&A

This is not working as intended.

Trigger is not functioning properly and is not indicating a problem.

11 months ago

jabaco

asked in General Q&A

How can I disable mcp_token in links

I noticed some of my accounts gets the ?mcp_token parameter added automatically and other don’t I want to know why is that and how can I disable or enable at my will o manually this parameter I know this is a toke from manychat to track website visitors but I do not understand why some of my accounts have this and others dont Thanks for your help

Quick reply buttons not working with Android

Hi all, I have an issue….. It appears my “quick reply” buttons are not showing on Android phones. So when I say “click the button for more” etc, there is no button to click! Anyone else experienced this and if so how to get around it? Nice one.

2924

11 months ago

brinntomesUp-and-Comer

asked in General Q&A

I have an instagram message sequence that when someone sends me a message should trigger for messages, story comments or posts but non are working why?

broadcast function not showing on dashboard

i saw others youtuber that there are broadcast function on their dashboard but mine doesnt, i dont know why, and im using free trail now.

Hi Guys!, I want to have a condition that works as the following: If someone replied to the message (within a time period of a few seconds) it would go to message AIf someone did not reply in that time period, it will send message B

how to find the IP of the WhatsApp manychat bot

I'm connected to different Instagram account

I just made my first Manychat account and connected my Instagram. But it appears to be connected to a different IG account. I want my business account to be connected, but it’s connected to my personal IG account. How can I fix this?

Hello, I have 2 doubts.The first is that I need ManyChat to respond differently depending on the word in a post. That is, in post 1 send an image by typing "b" and send another image by typing the word "b". The detail is that I have 23 words. The other route is to start the conversation with a keyword and in the chat respond with a keyword with an image. Where can I read about it and how can I develop this.

150

11 months ago

TABManUp-and-Comer

asked in General Q&A

Preventing Progression After Multiple Invalid Responses in Survey Automation

Issue and Request for Assistance Issue:When users enter an invalid response four times, the automation incorrectly moves to the next question.Request:I need help setting up the automation so that after the fifth or sixth invalid response, it tells the user to try again later or restart the survey, instead of moving forward. Flow SummaryObjective:Triggered by a Facebook ad, the automation asks customers to answer three questions to earn an exclusive discount.Flow:Welcome Message: Introduces the survey and prompts users to start. Survey Questions: Question 1: Prompts with quick replies. No Response Handling: Reminders sent at 2-hour intervals, up to four reminders. Fourth reminder ends the session and reroutes to the beginning. Question 2 & 3: Follow the same structure. Invalid Response Handling: Users have 3 attempts to enter a valid response (choosing from quick reply options, doesn't allow custom text input. On the 4th invalid attempt, it currently moves to the next que

434

11 months ago

Damon DengUp-and-Comer

asked in General Q&A

How to recontact old leads?

So right now I have a bunch of old leads that I want to recontact and mass DM I’m trying to figure out how to do so Does anyone know what automation to set up? I set up an automation where it runs when a new tag is applied but when I apply a new tag to the old contacts it doesn’t send the automation through

652

11 months ago

Fan WongUp-and-Comer

asked in General Q&A

how to solve crop issue

Meta issue: Some messages that contain buttons may appear cropped on the Instagram app.

1333

11 months ago

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