General Q&A

Hi, I get this annoying automation where my bot keep answering “sorry I didn't understand. This is a default reply. please change it by editing the flow "Generic Default Reply"”Even if the word under my “keyword” it still do that. And even if I completely turn off the default reply, it still do that.Can anyone help :(

Hi,I started Manychat recently and I’m on the pro trial. I am trying to run a facebook messenger automation and my trigger is when user sends direct message (default reply) but it doesn’t seem to work.I have refreshed my facebook permissions and checked the automation and trigger is correctly configured.The only potential problem I can see is that my handover protocol role is “unknown”. I’ve tried changing it on facebook business settings but it is grayed out and disabled. I get the message: “Handover Protocol is disabled while we migrate to Conversation Routing” - Anyone else have the same thing?Is this the problem or could it be something else? Thanks!

Hi, for the last couple of weeks I have not been able to open any links sent to me after commenting a keyword. I keep getting an error message.   does anyone have the answer to sort this out please . 

Hi guys, I have had a lot of success using the free version so recently upgraded to paid. My flows are being triggered successfully in comments but not in DMs or Story replies. I have remade them, tested them with different accounts, watched the videos from others Qs and still it’s not working in DMs/stories. I feel like it’s a facebook setting but I have been alllll over the place checking everything but there doesn’t appear to be an issue. Any help would be great. Thanks 

Hello,I’m seeing the following message in my ManyChat account related to WhatsApp:"Your account has been restricted. Navigate to WhatsApp Manager to resolve outstanding issues."I’m not sure what caused this or how to resolve it.Could someone please explain what this message means?Who can I contact, or what specific steps should I take to remove the restriction and restore WhatsApp functionality?Any guidance or support would be greatly appreciated.Thanks in advance!

When I’m filtering contacts by tag and subscribed on Date, I’m not seeing all the people that I tagged on that specific day. Can someone tell me what the subscribed on Date signifies exactly?Thanks 

Hey! I can’t figure out how to send a DM automation with clickable links – these are trending audio links for Instagram. When I set them up in ManyChat, they appear in blue (clickable), but in the IG message, they just show as plain text. Any idea how to fix this?

I’m starting from an existing template and need to edit fields . How do I add a question to the existing list?

I cant use my bots in FACEBOOK MARKETPLACE, any idea, how to do it.

I’m looking to hop on a 30 minute call with a manychat expert, willing to pay up to $50. Let me know if you’re open to it. Thanks

I have been using many chat for months. But today I got this notification. Is instagram not allowing stuff like manychat anymore? All i have is when people comment a word on my post I link them where to purchase the item.  

Thank you for any help. I see 500 contacts free. But what’s the pricing if we have 2,000 contacts?

I’m trying to send a broadcast and when I go to schedule or send a pop-up to subscribe to AI keeps appearing trying to get me to subscribe every time I close it down and try to send or schedule it keeps popping up. I am now unable to send any broadcasts because of this

How to send a message to the ManyChat API for WhatsApp.After 24 hours.I know it needs to be a Marketing or Utility template.But how do I send it via the API?I didn't find this in the documentation. sample text message.But I would like msg template after 24 hours.curl -X POST 'https://api.manychat.com/fb/sending/sendContent' \  -H 'Accept: application/json' \  -H 'Authorization: Bearer TOKEN' \  -H 'Content-Type: application/json' \  -d '{    "subscriber_id": 111111111111,    "data": {      "version": "v2",      "content": {        "type": "whatsapp",        "messages": [          {            "type": "text",            "text": "Hello World!"          }        ]      }    }  }' 

Manychat provides 4 different methods to sign in, but once connected to any method I can’t remove or disconnect it I need to disconnect signing in via Gmail how can I do it please?

Have an automation in place to send 1 of 2 DM’s to people that comment on a post. One message includes a button with a link to an external site and works just fine. The second option is a message with quick reply options. It seems that accounts that don’t already follow us don’t receive this message. It gives them a message notification, and while on our end it looks like our message was sent, they have an empty DM.  Not sure if this is an issue with the automation, their Instagram DM limitations, or Instagram in general. Has anyone else had this issue or found a solution? 

I run a lot of giveaways and inside manychat I would like to say, you are entry 1 out of 100, 2 out of 100… etc.  something along those lines.  How would I go about doing that?  I was thinking I would have to use sheets, but cant figure out how I would pull the entry number.  Any help would be appreciated. thank you.  

When does this part get sent from an automation on instagram? I read possibly 24 hours?  ➡️Follow up to re-engage and build trust

Hello everyone, I hope you're well.I've set up automatic replies to comments on my Facebook posts, and it works well. However, after a while, I get blocked by Facebook because the comments are coming too quickly over a relatively short period of time.I haven't found a way to space out the replies by setting a waiting time between replies (which can be in blocks).I would really like a solution, please. 🙏🏾

I have refreshed my connection, Yet my now automation and main menu does not show on my instagram account.I have spent hours constructing the automations.THIS IS UNSETTLINGPlease explain this.

Hey guys, my automation is now sending it 4x times to 1 out of 4 people. Any got any trouble shooting ideas??? 

hi everybody, i’m trying to capture all messages with smart delay to give my IA all the context (this is ‘cause too much people write in many messages), so in the image below im trying to solve this with smart delay, but smart delay just save the first 2 messages if i write more than that the CUF “msg_parcial” not change  if anybody have a suggestion i apreciate that, thnks for ur messages

Hi - I’m new here.I’m trying to figure out, if a ManyChat automation can trigger in a Live Facebook Live Stream where people are commeting specific words example: “Send me link”, then the person is getting a Messenger message with the Link.Is that possible? :D 

Hi, in the ManyChat app, when it opens too many comments, the page gets reported and then we can't leave any more comments at all.Is there any option that allows it to automatically leave comments, but without overdoing it so that the page doesn’t get blocked?

Hi, I’m on a Pro plan and have a flow that correctly saves emails to the system field. Users are replying with valid emails, but I still don’t see the “Export” option under Contacts. Can you check my account permissions or confirm what’s blocking it?