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General Q&A

Any questions you have about using Manychat.

  • 3,540 Topics
  • 7,338 Replies
3541 Topics
Ineui
Ineui
asked in General Q&A
How can I set up automatic replies for Instagram direct messages (DMs)? (not from post comment or story comment)

Hello Manychat Community!I'm in search of an automatic setting for replying to Instagram DMs. I've come across templates that reply to DMs prompted by my story, but I'm interested in skipping the step of posting a story to receive DMs and instead send my desired messages directly.I would appreciate your thoughts and insights in the comments below 👇

951
Gustavo Boregio
RPMIRO
RPMIRO
asked in General Q&A
Automation for ads

I have a question about automation with ManyChat. A few months ago, I had an automation that worked, but only organically; if I ran a paid ad with it, the automation wouldn't work. I understand that this is no longer an issue, correct? I want to know how to create an automation that works both organically and with paid ads. Do I need to set up two separate automations? One for organic and another for paid? Can I use the same keyword as a trigger for both? Could you please send me a step-by-step guide? 

160
RPMIRO
tgreen88
tgreen88Up-and-Comer
asked in General Q&A
user sends a message dm trigger not working

 i created a dm trigger flow and it’s not working even with the test or setting it live.  the comments to dms trigger works but the dm trigger doesnt work. i even used the template they suggested any idea how to get it to fire off?   

1011
tgreen88
mharr
mharr
asked in General Q&A
Automation Not Triggering in DM

I was on a trail version and upgraded to pro. I then created an DM automation for IG but when i try to the keyword, the trigger doesnt happen. I also put the automation live but still no luck. My IG page is private but that shouldnt be the reason, right? 

644
tgreen88
takeshy
takeshy
asked in General Q&A
Date format multilanguage

Hello guys,I receive an array of date strings via external request in the format "YYYY-mm-dd", manychat can recognize it as a date.But when I send this date to my customer via WhatsApp, it’s displayed in English, I need it to be displayed in Portuguese, what do I do?My time zone is already set to Brasilia (UTC-3) 

980
takeshy
cata_rendon
cata_rendonMessage Musketeer
asked in General Q&A
From Zenvia CRM to Manychat for Whatsapp? ¿Is good idea?

Has anyone transitioned a client from Sirena/Zenvia CRM to ManyChat for WhatsApp customer service? If so, how was your experience? Would you consider ManyChat competitive in this area?

40
cata_rendon
cata_rendon
cata_rendonMessage Musketeer
asked in General Q&A
Text -To - Speech AI with Manychat (Its is possible?)

Has anyone implemented text-to-speech (TTS) tools to send voice messages to customers answering their queries on WhatsApp using ManyChat? If so, which platform do you use for TTS, and is it connected to ManyChat via External Request? Is that even possible?

1441
Gustavo Boregio
cata_rendon
cata_rendonMessage Musketeer
asked in General Q&A
DM from Influencers on IG

Hello, if I want to receive DMs from an influencer's recommendation to my account, how do I set up that trigger from the influencer's account? Is it possible?

334
cata_rendon
Henique araujo santos
Henique araujo santos
asked in General Q&A
which event does manychat release when there is an error in the flow?

Hello everybody! I hope you are well.I have a question, which event does manychat release when there is an error in the flow?I'm creating an automation in make + manychat, where whenever something is wrong in my flow I receive a message on WhatsApp showing the error and the flow.But I'm having trouble finding which event manychat releases when the flow presents an error

30
Henique araujo santos
TomasFalchini
TomasFalchini
asked in General Q&A
Need help with handling user responses in WhatsApp bot

Hello everyone,I'm currently working on a WhatsApp bot where users can select options from buttons or a list. However, I'm encountering an issue when users respond with something other than the provided options. Specifically, I'm struggling with how to handle the situation when a user inputs an unexpected response, without causing an infinite loop.Here's the scenario: I've implemented buttons or a list of options for users to choose from. But if a user responds with something different, how can I prompt them to choose one of the available options without getting stuck in a loop? When i use “next step”, it creates an infinite loop.I've considered adding a response to handle unexpected inputs, but I'm concerned that this might create an infinite loop if the user continues to input unexpected responses.Has anyone encountered a similar issue or have any suggestions on how to effectively handle this situation?

581
Gustavo Boregio
TUBA KOCAMAN
TUBA KOCAMAN
asked in General Q&A
FATURA

Why doesn't the people counter reset even though I pay the bill? Continuing high prices

150
TUBA KOCAMAN
I
im_abh
asked in General Q&A
Custom Field Creation

I am adding an option for user to choose in mcq like:30 L - 40 L40 l - 50 LBut I am not able to create a custom field for that option and to fetch data in google sheet

270
I
Diana
Diana
asked in General Q&A
How to make referal bot ?

Hello!I need to make a referral bot, how can I do this in Manychat?Are there some instructions?

530
Diana
BRG
BRG
asked in General Q&A
+ Social

I have the Pro version, is it possible to add more than one Instagram channel?If it's possible, is there a guide or video on how to do this? Thank you. 

251
Gustavo Boregio
F
FrankRising Conversationalist
asked in General Q&A
Paypal Payment Methods

Hi Everyone! I’m using the Paypal Integration for selling an Ebook. I have an issue that here in Austria, one of the payment methods (Sofort) is not directly charged like a Credit Card, so Paypal doesn’t send the webhook, and Manychat can’t send the product that has been bought. The product is paid, but it only takes a bit of more time before the money is transfered to the Paypal account. I would like to disable this Payment method in the smart button or let Manychat react to another webhook so that the customer directly get the product. I can’t find this solution anywhere in the dashboard or somewhere else. Does anyone has an idea how to fix this? Thanks a lot for your help! 

2445
Aleksandra
Starting Step Conversion metri
Starting Step Conversion metri
asked in General Q&A
Starter Step Metrics | CTR??

Hi Folks Does anybody know why my ‘starter step’ conversion metrics show63% Click rate 1% CTR rateWhat is the difference between these 2 metrics?Screenshot: https://d.pr/i/jlvjAAThanks in advance!CheersDan

721
Mindlatam
deividvs
deividvs
asked in General Q&A
Connection goes down all the time

Hi there! Every time my bot is activated, the connection with ManyChat goes down. This happens consistently, and I have to update Instagram permissions each time. But this week it's even worse! I can't keep doing this constantly. Does anyone know how to fix this?Olá Pessoal. Toda hora que meu bot é ativado a conexão com o manychat cai. Isso está acontecendo frequentemente e eu tenho que atualizar as permissões toda hora. Essa semana está cada vez pior. Eu nao posso continuar fazendo isso constantemente!Alguem sabe como resolver isso?

200
deividvs
Happyhungrylittles
HappyhungrylittlesUp-and-Comer
asked in General Q&A
no matter what i do, i cant seem to upgrade

I’ve been using manychat pro but I got a new credit card. Because of this, my Manychat was removed from pro and is now basic. I can’t for the life of me find how to upgrade. Idk if it is a glitch, but there is no option anywhere to do it. Can anyone help with this? 

845
Gustavo Boregio
Softrefine SWD
Softrefine SWDUp-and-Comer
asked in General Q&A
Set Delay duration of less than 24 hours for delivering the next messages

Why it show error “Set Delay duration of less than 24 hours for delivering the next messages”. I set the delay of 3 Days but it not working. I metion the image below it show error like these one.  

1591
Gustavo Boregio
The Collective
The Collective
asked in General Q&A
Content move from one many Chat to another Many chat account

Hi,Can we move all content automation contacts data from one many chat account to another account. If yes then how  ?

551
Gustavo Boregio
Mohammed redha
Mohammed redhaUp-and-Comer
posted in General Q&A
Set up campgain is lost

Can not find it

91
Mohammed redha
ksurvila
ksurvila
asked in General Q&A
I Need Help With My Live Bot Chat

So I only have 1 automation on my dashboard, but whenever someone DM’s my IG, doesn’t matter what, it sends out an Auto DM telling people to send their e-mail. Now, I remember writing this flow but I have deleted it I’ve tried multiple times to click ‘refresh instagram permissions’ in case it was stuck, but it still says the same. I’ve tried everything and have searched everywhere, with no help to be found. Any ideas what I should be doing? Note: The 1 automation has nothing to do with the DM, it’s a comment flow

220
ksurvila
deshaad
deshaadUp-and-Comer
asked in General Q&A
Instagram accounts not showing up

Hi everyone,Hoping to get some help here as there have been support delays at Manychat. We have a new pro MC account and we are working with several influencers on Instagram. I have already been added as an admin on their Facebook accounts, and  their FB accounts are connected to Instagram, per MC recommendations. I have gone back and forth with MC, tried disconnecting and reconnecting, confirming 2FA, etc., still the Instagram accounts of the influencers are not showing up when I go to add a new account in MC. Has anyone dealt with this? It’s really slowing us down now and MC support is taking 5-7 days between replies. Thank you

1002
deshaad
Cisco994
Cisco994
asked in General Q&A
trigger not fire whatsapp automation

I created an automation to send a Whatsapp message to contacts I have on Manychat. 
I have tried several triggers based on contacts but none send message. I have tried: Contact subscribes to a sequenceContact has a tagBut none work, from the automation I see that the trigger starts (I see the value 1-2 on the trigger) but the message is not sent then. 
How can I solve this? 

1521
Gustavo Boregio
getbacktoyou
getbacktoyou
asked in General Q&A
Automation for an Instagram giveaway not running as it should

Trying to run an automation so that when someone comments on a post on Instagram they are entered into a giveaway, but having some issues.It worked the first time I commented (on my clients post), and sent the message as set out in initial flow split 1, but when I commented a second time it did not send another message/update their count.I also set up a secondary automation that when they get tagged as having entered the giveaway it will send a message and get them to confirm their email, but this also didn’t come through for me. Initial Flow looks like the following:trigger (comment on instagram post) action (set user field: increase mentions by 1) condition (tag is giveaway_entry - this is where is splits)split 1 - doesn’t match conditions (this is working)add tag (giveaway_entry) send message, with discount code and button to site to shopsplit 2 - already tagged as giveaway_entry (this one is not working)send message thanking them for another comment/entry into giveawaySecondary flo

1060
getbacktoyou
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