General Q&A

Hello everyone!I’m new to the community and have been studying how to develop an omnichannel chatbot for the company I work for. I had previously tested a simpler tool but quickly realized the potential of Manychat to centralize and replace almost all of the company's marketing solutions.I’ve been exploring the platform for a few days now and making adjustments for the new bot. However, I’ve encountered some challenges. First, the lack of a field to use equations or code for handling variables, as I was able to do in the platform I used before. From what I understand, this has to be handled via API instead.But now I’m stuck on another issue. I use Google Sheets as a temporary database to retrieve old orders or product recommendations for personalized orders.When trying to use the "Get Row By Value" feature specifically, the fields where I match the Google Column Titles with Manychat Data are not saved when I click Save. When I reopen it, I see the same fields filled in as before, but a

Hi guys! We have this automation using WhatsApp, we’ve created a template so we can send a message outside the 24hr window.  We’ve tested it out, we’ve received the 1st message (template) but not the 2nd message (not a template). Any idea why and how to resolve this? Thanks!  

hi. team member is it free?does it not add money depending on the added person?

Hey there, what could be the issue if my contact’s conversation won’t appear in the live chat?Whats the issue here? Are there problems with WhatsApp Business numbers for instance? Can only access after clicking on “contacts”

HelloI’m in the process of connecting my WhatsApp  Channel for the first time on ManyChat. While in the process of authentification via Facebook, I have this error : GraphQL server responded with error %s: %s %s I’m stuck on this page Anyone else having this issue ? How can I resolve this please ? ThanksFiona 

Hi all! One of the admins on my team is unable to reply to IG DMs, she is getting the message “You have insufficient rights to chat with the contact. Please reach out to one of the page administrators.” but I’m not sure what I need to select in the settings to allow her to respond in ManyChat. Any insight?

You have insufficient rights to chat with the contact. Please reach out to one of the page administrators.Go to admins list I am getting that massage again and again despite being a admin. 

When I signed up for MenyChat, I received a WhatsApp number issued by them. The WhatsApp number is not linked to any account. How do I link it to my WhatsApp account? Also, where do I find my Subscriber ID ?

Hi! I’m missing a step with my first ManyChat automation in a Telegram channel (with a chat/discussion) that I run.I have connected ManyChat and Telegram. I’ve created the automation in ManyChat. I’ve created a specific ManyChat/Telegram bot using BotFather.Now … I’m not sure what to do next. The instructions end with creating the bot.Do I add the new bot as an admin to my Telegram channel? And … then what? I can’t seem to find the next steps, so I appreciate your help. Thanks very much.

Is anyone also having problems saving streams that start with click on instagram ads?Manychat doesn't allow to have that same stream can start with comment to a post OR click on an ad.I would really appreciate your answer!!!!

I’ve been having this issue on mobile and would like to suggest a simple change that would greatly help with lead filtering: adding the option to filter conversations by TAG on mobile. We have this feature on desktop, but it's missing on mobile. It would be crucial for better performance.

Can someone assist in setting up my account?

I can'T connect sharqona School. the business owner doesn't even know who tied it up. that's why I need help. can you break this Ackont? almost not appetizing. I would like to use this by tying it again. so I need help

Tenho um fluxo no qual direciono o atendimento para setores específicos, mas preciso que eles sejam notificados a cada nova mensagem dentro do chat. Mas mesmo autorizando e liberando notificações dentro do aplicativo, não recebemos essas notificações a cada nova conversa ou a cada nova mensagem. Você poderia me ajudar com isso?

I want to get (based on an ad hoc automatization) to load store information based on messages sent by store owners (something like “sotre name is XXC and is located at YYY, of TTT city open hours is ...” thos informaiton should be parsed by some IA (manuchat embbeded or though chatgpt or so) and later, when other users asks “where to buy” thah info is fetched by the IA and presented to customer  Is there some feature to achieve it ????  

Hi, I've received messages like this from several accounts, asking me to subscribe to their VIP list so they can message me even after 24 hours. How can I set this up?We have an upcoming eoffline conference, and we’d like to communicate with the participants during the event.Thank you

I have the plan that allows 500 contacts per month, and I’m marketing my chatbot VERY widely. I’m afraid of exceeding my 500 limit by thousands, and being charged a LOT of money. Is there a way that I can put a limit on the maximum number of contacts the automation will allow?

Any ideas why this isn’t working? It worked yesterday but I had to delete and start again and now nothing it working.

Just saw this in Manychat and it got me hyped haha

How many users can i open in the program of 15$?In addition to the user that I opened in the registrationPlease help me to understand :) 

JOTFORM links (pre application form) are not working within button URLs  for my auto replys and button links in dm chats for potential leads, how do I fix this? Zapier is not an option for me and requires a seperate expense 

it says “You cannot use Variables (like First Name, Gender, Bot fields, etc) in JSON GT Opt-In due to platform limitations” how to solve this issue..tq.

When as a client i’m sending hello, i’m not getting reply.

Hello everyoneQuick Question, Is there a way to directly link WooCommerce/WordPress with ManyChat, so that any changes I make inside WooCommerce or WordPress are automatically reflected in ManyChat? The idea is to have one central place where changes update across my entire ecosystem.RegardsSamar Abbas

I've been trying to send a message with 2 buttons and their actions, but it only sends the message with a single button, and in the Block Dynamic (Documentation) it shows that it can be replicated, but I've been getting this error only when I duplicate, if I leave only one button it will work. See the images.Error:Documentation:My exemple bellow:{  "subscriber_id": 18******...,  "data": {    "version": "v2",    "content": {      "type": "whatsapp",      "messages": [        {          "type": "text",          "text": "simple text with button",          "buttons": [            {              "type": "flow",              "caption": "Test 1",              "target": "content202504****...",              "actions": [                {                  "action": "set_field_value",                  "field_name": "testAPI",                  "value": "some value"                }              ]            },            {              "type": "flow",              "caption": "Test 2",