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General Q&A

Any questions you have about using Manychat.

  • 3,714 Topics
  • 7,774 Replies
3715 Topics
meganmoneybags
meganmoneybagsUp-and-Comer
asked in General Q&A
How to send a follow up DM after a delay?

I have an automation setup for when a user comments “Learn” on a Reel or Post, I send them an automated DM with a link to my free guide. Is there a way within 24 hours to send another follow up DM with something like, “Did you get it? Is there anything I can answer for you re digital marketing?” Thank you

19405
Gustavo Boregio
Lama
Lama
asked in General Q&A
I'm not the business owner, how can I verify the Business account?

Hello,I am currently in the process of setting up ManyChat on WhatsApp for our branding team at the organization and have encountered some confusion regarding the business verification process. I'm aiming to use this chatbot to provide branding assistance to employees, but I'm not the owner of the organization, which seems to complicate the verification process.I have already submitted an HR certificate to prove my employment, but that has not been successful. Could you guide me on how to verify our business under these circumstances? Any help would be greatly appreciated as I am quite concerned about ensuring everything is set up correctly.Thank you for your assistance.Best regards,Lama

240
Lama
aliso
alisoUp-and-Comer
asked in General Q&A
instagram lost connection

hii have connected 2 account to Manychat from instagramtoday i got an error that one of my accounts lost connectionthere is a button in settings so i can refresh instagram connectionbut when i hit the button everytime it shows me refresh connection for the other pageso i cant refresh my connectioni also deleted the other instagram account in manychat so i can refresh connection in my main account but it gives me the other insta channel againso i have no idea how to connect again my instagram account to manychatany idea how i should reconnect to my instagram?

631
zel123
myvillacity
myvillacityUp-and-Comer
asked in General Q&A
Your message could not be delivered. This business can't chat with phone numbers with your country code.

HiWe have approved our WhatsApp line  Meta Business and use it via ManyChat Messages cannot be sent to this number from Turkey. When a message is sent from Turkey, we receive a message like this. Could you please inform usabout what the issue might be related to?Your message could not be delivered. This business can't chat with phone numbers with your country code.تعذّرتسليمرسالتك.لايمكنلهذاالنشاطالتجاريالدردشةمعأرقامهواتفتحملرمزبلدك.پیامشمانمی‌تواندرساندهشود.اینکسب‌وکارنمی‌تواندباشمارهتلفن‌هاییکهدارایکدکشورشماهستند،گفتگوکند.Не удалось доставить ваше сообщение. Эта компания не может вести чат с телефонными номерами с кодом вашей страны.Mesajınız teslim edilemedi. Bu işletme, ülkenizin telefon koduna sahip telefon numaralarıyla sohbet edemiyor. 

4193
mertyavas
katie.mckenzie
katie.mckenzie
asked in General Q&A
Klaviyo integration issue

Hello! I’ve integrated ManyChat and Klaviyo and set up an automation, however, emails are not being captured on Klaviyo’s side. What could I be doing wrong here? Thanks in advance for the help!

1001
G
jcortez
jcortezUp-and-Comer
asked in General Q&A
Is It the feature "List Messages" aviable in Pro Only?

Hello! I am an amateur in manychat. I will buy Pro Version but I want to make sure “List Message” is aviable on Pro Version, It does not appear in the testing version, not even the button, but i wacth video tutorials and is aviable. 

120
jcortez
shiri
shiri
asked in General Q&A
Does anyone know how to create a message to customers who havent responded?

Hi everyone, I’d love some support <3Does anyone know how to create a message that after 2 mins if someone has not responded to a message, that the bot sends them a reminder automated message,  The way i have currently created this is 2 ways: for messages with no quick replies  (ie the question requires customer to type answer) there is a button called “if customer does not respond’ then added a message onto that, and then with quick replies (ie the question has multiple ‘buttons’ a customer can choose to press) on quick reply settings ive added a rule that after 2 mins - send an automated message  neither of these options are working in the instagram preview.  Has anyone got experience with this? 

3650
shiri
katelynjames
katelynjamesUp-and-Comer
asked in General Q&A
Trigger Response to Word within a word

Is there anyway to specifically make a trigger be just that word? For example, we have a trigger for ‘POSE’ and someone commented the surd ‘suppose’ so it triggered the message.. but are we able to just make it be that one word? 

402
katelynjames
daneigonzales
daneigonzales
asked in General Q&A
2 Separate Accounts for IG and FB?

Hi! New to Manychat - so we just tried with our first sequence on IG using keywords as triggers and that went well and so we want to replicate that for FB as well.When we tried to create an FB sequence, we had to connect FB and my client had to create a new Manychat account for that. So question is, is it possible to have the IG and FB in just one Manychat account? Or does it have to be separate for different channels? By the way, one the main account (with IG) FB is already connected but when I try to make an FB sequence, it doesn’t show options for FB. Thanks!

1841
Digitalmateus
demik
demikUp-and-Comer
asked in General Q&A
I'm new to Manychat, so I want to add Instagram as a channel.

I'm new to Manychat, so I want to add Instagram as a channel. Every time I log in, I link Instagram, but when I want to connect and it says 'confirmed'. Then I get the same message to RETURN to connect. Continuously again. Instagram just doesn't connect. I don't know what to do. Who can help me or has the golden tip?

213
Digitalmateus
robsoncarvalhogestor
robsoncarvalhogestorUp-and-Comer
asked in General Q&A
Query about Manychat setup for a call center

Hello, Manychat Community! I'm setting up a call center using Manychat for an accounting firm. We want to use a single WhatsApp Business number to receive all messages and direct them to different departments within the company as needed. Can anyone confirm if Manychat can handle this efficiently with the PRO plan? I need tips or examples on how to properly set this up. Thanks!

454
robsoncarvalhogestor
Daniel Sun
Daniel Sun
asked in General Q&A
How to reconnect my IG account with manychat?

Hello, I have trouble with manychat. My situation:I paid for pro on Arpil 29, 2024. And I have tried to delete my manychat account on the same day. (cancel subscription, Remove Team, Remove channels) and I got message. “You have canceled your subscription, it will end on May 26, 2024, after which you can delete your account.” <It means that can I use many chat until May 26? or it means that I have canceled my subscription, that’s why I can not use manychat anymore? Anyway, I log in the manychat and try to use it, but It does not work. My two IG accounts are visible but the connect button isn’t clickable. Should I subscribe again? And once I do, will I be able to reconnect my IG accounts to Manychat? My account is activate now. However, every connect, activate button are not activating now…… How can I do? I am troubling my business because of this problem… Please let me know how to do… please  

960
Daniel Sun
thesonofkrypton
thesonofkryptonUp-and-Comer
asked in General Q&A
ManyChat Sequences are not being sent out when used for newsletters

Hi all!  So Sequences!  They are frustrating! I am trying to set up a relatively simple sequences that contains 4 newsletters (weekly newsletters for each week of the month of May) and I am certain that I know how to do that (set up a “Condition” node that looks at the date and time and sends out the relevant email when a new contact is tagged appropriately and subsequently subscribed to a sequence)…...but Manychat does not agree!  I have tested this with a few dummy accounts and, even though I have the first message of the Sequence set up as “Immediately” send, I don’t get an email immediately!  Instead, when you’re looking within Manychat at the dummy contact account (and trying to figure out what’s going on), all you get is a message that says:“New message from sequence: Test Sequence copywas received on May 1, 2024 4:06 PM”But I don’t see a follow up sentence that says “Email message sent” I don’t understand what I’m possibly doing wrong.  I have included a screenshot of the simple

2161
Gustavo Boregio
Erickd01
Erickd01Up-and-Comer
asked in General Q&A
como hago para responder comentarios viejo de instagram

Cómo puedo responder comentarios viejos que no he respondido de publicaciones y reel de Instagram, se puedo o no se puede, lo he intentado y solo responde a comentarios nuevos

781
Gustavo Boregio
theflavioni
theflavioniUp-and-Comer
asked in General Q&A
Automatic reply after subscription?

Hey. Is it possible to make a automatic reply after a person make a subscription?  if yes? how can i start this automation? thank you very much

241
MFornet
B
Bailey
posted in General Q&A
Sequences

Hi everyone!  Seeking help with sequences. Very new user here so hoping someone can lend me hand. I’ve set up a sequence and have roughly 200+ ‘subscribers’ which I manually subscribed. When I sent up a auto DM flow to drive people in our app, it's only fired out to 6 subscribers not all of them. I’ve set it up to send immediately, although still only sent to the 6 people. Can anyone let me know why it’s only going to such a small cohort?  Thanks so much!   

1531
Angela Allan
Raiane
Raiane
posted in General Q&A
acesso ao manychat

Olá, Eu tinha uma automação logada por um facebook que foi banido, agora logo a conta em outro facebook e não consigo ter acesso, fica com essa mensagem que esta em anexo. Alguém que entenda esse problema e saiba como solucionar por favor. Atenciosamente, Raiane.   

221
Digitalmateus
Doti
Doti
asked in General Q&A
Can I have multiple agents working simultaneously?

I have 5 comercial agents that work from WhatsApp. Can my account have those 5 employees working simultaneously and receiving an equal number os leads? And can they have access to the other comercial agent’s leads?  Is there a tutorial video or blog post teaching how to do this? 

2424
Digitalmateus
manychatuser2024
manychatuser2024Up-and-Comer
asked in General Q&A
Can I have multiple agents working simultaneously inside my Instagram?

I have 4 sales agents that work from Instagram messages. Can my account have those 4 employees working simultaneously and receiving an equal number of leads? And can they have access to the other sales agent’s leads? If so what tool inside manychat allows this? Thanks

192
manychatuser2024
HectorBR
HectorBR
asked in General Q&A
Growth tools button is no longer visible on the left side

My name is Hector, and I'm currently focused on launching my Shopify store and building a brand. I utilize ManyChat for my botbuilders membership. I've noticed a recent change in the ManyChat dashboard where the Growth tool button is no longer visible on the left side. Consequently, I'm encountering difficulties when building a bot, particularly in following video instructions which now require an upgrade. Is there a new video tutorial available that explains the updated process for accessing the Growth tool?

5793
SkipBelcher
Ersinkalaci
ErsinkalaciUp-and-Comer
asked in General Q&A
auto dm problem

Hello, an automatic message is sent every time the customer writes a price. I only want him to reply to his first message, I don't want him to reply to subsequent messages even if they contain keywords.

422
Ersinkalaci
Ricardo Kalisz
Ricardo KaliszUp-and-Comer
asked in General Q&A
I need to add lead validation to an automation via WhatsApp

 Hello! I need to add lead validation to an automation via WhatsApp, such as, for example, his date of birth, where he fills in his date of birth and this data is compared to his registration data, if it is the correct data, it follows in sequence.

262
Ricardo Kalisz
Francodarget
Francodarget
asked in General Q&A
Shopify abandonment cart message Whatsapp

Is it possible to send an abandonment cart message on WhatsApp using Manychat? Same as email concept, but on WhatsApp. Thanks!

270
Francodarget
loulouerwich
loulouerwichUp-and-Comer
asked in General Q&A
our dashboard looks a lot different than shown in the videos. how come?

hi there, I just looked at your videos about using many chat for instagram. We work with manychat PRO, but our dashboard looks a lot different than shown in the videos. How come?

151
Digitalmateus
livingplate
livingplateUp-and-Comer
asked in General Q&A
Automation Not Triggering Instagram automation

None of my opt-ins are triggering the automations - new and old. Automations that worked in the past are dead end now.

80
livingplate
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